Creative Inspire 6700 Failed

Question

This is a continuation of the post that is now in the read-only forums.
David Drury - Having contact the Creative support they have finally informed that that in March I MIGHT be able to buy a replacement board for my broken 6700 which just stopped working one day, for 60 euros. That's what it would cost to buy a new system from the link that appears below.
Here is Creative's direct repsonse:
"at present we have no out of warranty repair option which would allow me to sell you a subwoofer. This however should be possible in March although I can't guarantee it. In the past subwoofers have cost in the region of EUR60."
I am very disappointed Creative. This is not an isolated incident and that fact that my product is out of warranty seems irrelevant. It is no longer fit for the purpose for which it was designed. Given the number of compaints about this system on this and the read-only forum I would have expected a repair FOC.
I shall not be buying another of these systems and my impression of Creative has totally changed as a result of this incident.
Old Thread
UserMessage riz NewbiePosts: 2I turned on my speakers today and noticed the sound has completely died. The remote no longer lights up and the only time i get the slightest hint of sound is when I remove the transformer power lead and plug it back in. It's like the surge brings the amp back to life for a breaf second, turn the level up and it gets quieter? It was working fine the day before but today no play.Any suggestions, can I buy just a replacement box if the amp has gone, and what is the warranty on these? Thanks in advance
Posted:25/10/2005 12:55:06 creativemedd NewbiePosts: 3I have had the same problem. I have tested the remote volume/bass control on a friend's system and it works so it's something to do with the electronics on the board inside the bass speaker cabinet. I have taken this apart (my system's out of warranty) and can find nothing that look's wrong. I'm sure that a single component has broken and am loathed to buy a new system as all of the speakers, etc work. Can anybody suggest anything.
EditPosted:26/0/2005 14:55:27 Catherina Karskens Forum ModeratorPosts: 5458 This user is from Creative You can contact Customer Support directly to discuss this:http://www.europe.creative.com/support/contact/
If the unit is out of warranty, they will be able to check for you if it's available seperately (and for how much). - Cat
Posted:26/10/2005 15:13:42 riz NewbiePosts: 2@ creativemedd.Same here m8, I've had a look around the usual places, namely the one where u buy other peoples junk lol, no good though. Let me know how you get on and i'll do the same or under 50 squid here: http://www.planetmicro.co.uk/product...ockcode=M00924
Posted:26/10/2005 15:14:02 creativemedd NewbiePosts: 3I have contacted Support as mentioned earlier in this thread. I will also keep looking for a problem on the board. I will keep you informed of my progress. Dave
EditPosted:26/10/2005 16:06:12 monster_en_co JuniorPosts: 24 monster_en_co is from United Kingdom http://uk.europe.creative.com/suppor...mg/flags/8.gif Same here .... losing sound up down up down .... many people are gettin this now so is this a hardware fault or something ... what can be done ? i've contacted creative customer support and still waiting feedback! http://uk.europe.creative.com/suppor.../img/smily.gif Keep my head up
Posted:28/10/2005 11:55:09 simon_mcnair JuniorPosts: 20 simon_mcnair is from United Kingdom http://uk.europe.creative.com/suppor...mg/flags/8.gif I bought an inspire 6700 off ebay. When I plug it in nothing happens. I took out the amplifier board and found that a transistor was blown, and that it had taken a resistor with it. I've managed to get the transistor details, but the resistor is a charred heap. I was hoping that someone could either provide me with a circuit diagram so that I can identify the value of resistor R0, or if you could tell me what the value should be.Any extreme close ups of the circuitboard would be sufficient for me to get the colours of the resistor.cheersSimon
Posted:28/10/2005 12:26:23 monster_en_co JuniorPosts: 24 monster_en_co is from United Kingdom http://uk.europe.creative.com/suppor...mg/flags/8.gif Off Ebay ? Send It Back M8 .... Wudnt Stand For That .... Did they say it was a working product ? if they did then give them bad feedback... and request your money back ? just out ov curiosity how much did you pay for them?
Posted:28/10/2005 15:50:21 simon_mcnair JuniorPosts: 20 simon_mcnair is from United Kingdom http://uk.europe.creative.com/suppor...mg/flags/8.gif I can't send it back as it was sold as seen. It specifically stated that they did not know if it was working. It's a gamble you take I guess. It is fixable if I can find out the value of the resistor I should be ok. I paid ?35 inc delivery
Posted:28/10/2005 16:04:12 monster_en_co JuniorPosts: 24 monster_en_co is from United Kingdom http://uk.europe.creative.com/suppor...mg/flags/8.gif O, OK then ..... well bump ... but i can check mine when i get home i suppose ...
Posted:28/10/2005 16:07:31

Answer 1

I have the Inspire 7700 and my subwoofer just stopped working as well. Right in the middle of a song. The volume was only half way on the remote. Everything else works fine. Guess I'll have to buy a different brand too since mine is out of warranty I think.