Creative Inspire P580 volume control probs

Reading through some of the posts on these forums, it is quite apparent that there is a very obvious fault with certain Creative speaker systems. I've used my P580's for over a year now, and has been working fine, although I've now changed to the Logitech Z-5500's instead, but I want to use these for my PC in the living room, but the wired remote control is no longer working. Therefore, I can't operate the system. Before it gave up the ghost, the volume would keep on fluctuating, and even just tapping it would increase the volume tenfold. It's completely not working now, even though the speakers are fine. The documentation states that you can buy a separate volume control unit through the Creative shop, but I can't find it. Any help?

This sounds like a customer support issue rather than a forums one but I guess it is possible someone from Creative will respond here. Your better bet would be to submit your problem here and deal with the problem through Creative's Customer Support system. They may be able to ship you a new part for a charge or help you fix the problem.
How, exactly, is the volume control broken?

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