Creative, Is it worth it? (i.e. whats your experience with the Zen 16gb) and Firmware questi

After doing a sizable amount of research on the Creative Zen 6gb MP3 player, I was relati'vely comfortable with the product and decided to purchase it.
However, after browsing this forum for a few hours, I see quite a few things that trouble me about Creative in general:
"Real person" my (CENSORED) -horrible customer support
Creative Expects 3rd Quarter Loss, Sells HQ Building?
Message to Daniel_K -lack of product support/customer relations
and a countless number of other posts about hardware and software issues with the Zen
I really like the features built into the MP3 player (FM transmitter, voice recorder, Equalizer) and do not want to sell my soul to Ipod.
That being said, I wanted to see if there was anyone on this forum that actually liked their Zen and did not have issues with it.
I would greatly appreciate your positi've feedback as I hope that I will not have to spend countless more hours searching for and then researching a different MP3 player that fits my needs.
In addition, I was curious about the user interface on the Zen. I know that it uses ID3 tagging and that a folder directory cannot be used to view mp3s on the player (unless this has been added in a firmware update?, however I checked the site and did not see anything about this addition). How impeding is this ID3 tagging reliance if about 00 to 500 of my mp3s have incorrect tagging? as in, will I go crazy trying to retag everything because all I see if "Unknown" for all the data?
Yeah, that's about it for my long winded post...
Thanks,
Joe?

Just return from Mexico and found my Zen 4 GB player missing from a light finger baggage handler. I would not even consider, in a thousand years, of purchasing from the "fruit company" their overprice Ipod without a FM receiver. The Creative Zen rocks. Need I say more.

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