Creative ITRIGUE 3800 - less than 1 month, only playback through two red connectors out back

i have a Creative Itrigue 3800 system that i bought within 30 days. the only playback i get through these speakers are from the dual red outputs in back. yes that is correct, there are two red outputs going to one speaker. i cannot do a white and red hookup since the speaker connectors because of their mold will only fit on one manner in any case i am sure that only the two red connectors work, whether there should be two red's (and a set of 2 whites) per speaker i have no idea. what i do know is that i dont have the original boxes for the speakers and that they are less than month old. the receipt i do have. i'd love to know what i should do to fix this problem. i would love to hear from someone. i'd love to get these speakers to work somehow or take the corrective action. thanks
btw i dont get any playback ever from the dual whites. just the dual reds (one speaker & bass seems to work though the bass isn't that great quality though i'd love to just have the speakers functional)

How is it BBYs fault at all? All they are is a middle man. They didn't produce the faulty phone and trust that the vendors they partner with send them non faulty products.
Because BBY realizes there are defective products they offer a 30 day window where BBY will deal with the headache of dealing with the manufacturer instead of the customer. After that the customer deals with the manufacturer if there is a problem.
If the customer wants more peace of mind they offer extended warranties so you can deal with BBY only.
I truly am sorry that you got a defective phone and hope it is fixed or properly taken care of. I just don't see how you can link it to BBY as its not their responsibility.

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EtreCheck version: 2.0.11 (98)
Report generated 12 November 2014 23:55:47 GMT-3
Hardware Information: ℹ️
MacBook Pro (13-inch, Mid 2012) (Verified)
MacBook Pro - model: MacBookPro9,2
1 2.5 GHz Intel Core i5 CPU: 2-core
16 GB RAM Upgradeable
BANK 0/DIMM0
8 GB DDR3 1600 MHz ok
BANK 1/DIMM0
8 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
Intel HD Graphics 4000 -
Color LCD 1920 x 1080
LCD TV spdisplays_1080p
System Software: ℹ️
OS X 10.10 (14A389) - Uptime: 2 days 10:0:44
Disk Information: ℹ️
APPLE HDD TOSHIBA MK5065GSXF disk0 : (500.11 GB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / [Startup]: 498.88 GB (374.54 GB free)
Core Storage: disk0s2 499.25 GB Online
MATSHITADVD-R   UJ-8A8
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SIGMACHIP USB Keyboard
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
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/etc/hosts - Count: 6
Gatekeeper: ℹ️
Anywhere
Kernel Extensions: ℹ️
/Library/Application Support/VirtualBox
[loaded] org.virtualbox.kext.VBoxDrv (4.3.18) Support
[loaded] org.virtualbox.kext.VBoxNetAdp (4.3.18) Support
[loaded] org.virtualbox.kext.VBoxNetFlt (4.3.18) Support
[loaded] org.virtualbox.kext.VBoxUSB (4.3.18) Support
Startup Items: ℹ️
TuxeraNTFSUnmountHelper: Path: /Library/StartupItems/TuxeraNTFSUnmountHelper
Startup items are obsolete and will not work in future versions of OS X
Launch Agents: ℹ️
[not loaded] com.adobe.AAM.Updater-1.0.plist Support
[running] com.teamviewer.teamviewer.plist Support
[running] com.teamviewer.teamviewer_desktop.plist Support
Launch Daemons: ℹ️
[loaded] com.macpaw.CleanMyMac2.Agent.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
[loaded] com.teamviewer.Helper.plist Support
[running] com.teamviewer.teamviewer_service.plist Support
[not loaded] org.virtualbox.startup.plist Support
User Launch Agents: ℹ️
[loaded] com.adobe.ARM.[...].plist Support
[loaded] com.google.keystone.agent.plist Support
[loaded] com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist Support
[loaded] com.macpaw.CleanMyMac2Helper.scheduledScan.plist Support
[loaded] com.macpaw.CleanMyMac2Helper.trashWatcher.plist Support
[not loaded] org.virtualbox.vboxwebsrv.plist Support
User Login Items: ℹ️
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Dropbox Application (/Applications/Dropbox.app)
Internet Plug-ins: ℹ️
AdobePDFViewerNPAPI: Version: 11.0.0 - SDK 10.6 Support
SharePointBrowserPlugin: Version: 14.4.5 - SDK 10.6 Support
AdobePDFViewer: Version: 11.0.0 - SDK 10.6 Support
QuickTime Plugin: Version: 7.7.3
AdobeAAMDetect: Version: AdobeAAMDetect 1.0.0.0 - SDK 10.6 Support
Default Browser: Version: 600 - SDK 10.10
3rd Party Preference Panes: ℹ️
Tuxera NTFS Support
Time Machine: ℹ️
Time Machine not configured!
Top Processes by CPU: ℹ️
      20% mds
      6% Google Chrome
      4% WindowServer
      1% hidd
      0% Dropbox
Top Processes by Memory: ℹ️
481 MB Coda 2
258 MB Google Chrome
189 MB softwareupdated
189 MB loginwindow
189 MB Finder
Virtual Memory Information: ℹ️
5.71 GB Free RAM
7.22 GB Active RAM
2.63 GB Inactive RAM
1.62 GB Wired RAM
25.24 GB Page-ins
0 B Page-outs

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