Creative Labs Support serv

00% Support is stated on the support site. When choosing downloads, I am taken to the "Select country" section. That page doesn't work. One can select region/country/language, but there is no ok or go button, and pressing return doesn't help.
Is this some kind of intentional way to block people from using the support function? When trying to contact Creative I am brought to the same dead-end page.
I'm using Mozilla.

Can you see the 'If you encounter problems making a selection from the below list, please click here' link just above the selection boxes? If so try that... I doubt Creative are deliberately blocking people from getting support...

Similar Messages

No Response from Creative Labs Support

What's up with CL support? They don't answer email inquiries. I have submitted a couple over the last three weeks, no response at all.

Heh same problem...whaddya know? What's the deal with customer service and the support site? The site is running like its on old old server with a 56k connection.
So I have not gotten a response either since last week and your email shows 24 hour response time which is the general standard for tech support I understand as I myself work for a computer company doing technical support. Generally if the email service is taking too long or not getting an issue resolved you have something called "phones" nowadays to get the help you need from a li've person. At the very least you should be able to add another response instead of being forced to create ANOTHER new claim (which I didn't so don't worry) to follow up with the "support" team.
What I don't understand is when I spend almost 200 bucks on one product from you guys (excluding the money I spent in the past on your previous sound cards and speakers) and cannot get a single response. I gave detailed information and description of the problem in regards to sound effects randomly disappearing in ALL my games with the latest patches, windows updates, BIOS update, and drivers etc.
I would prefer to get the card working correctly as right now it is looking to me like a driver bug possibly but if I cannot get any support even STARTED with your company then I'm afraid I will not be making any future purchases with Creative.
Can you please look into this as I can see around different forums as well this is not an isolated issue in regards to customer support problems and driver issues with your rather top-end cards. My Audigy 2 ZS I never had an issue with. This new X-FI Titanium Fatality card has been nothing but issues thus far.
Thank you.
My information is in my forum profile. If you need anything further to get this taken care of ASAP let me know please. I apologize if I come off as a bit harsh as I am not mad at the forum support here as I can see this is the place where you can actually get a response and support from someone. So I do appreciate that.

Creative Labs Customer Supp

Or moreover, the lack thereof.
First you come out with the Zen Vision player with documentation so sparse that sellers like Amazon.com are asking for additional user manuals to post [at least they were when I bought mine].
Then for customer support you DON"T have an 800 number. Not good, especially considering how long AND how unresolved my contacts are with you.
After my last lengthy call and suggestions that didn't work here I am still needing to call again to get something to work that hasn't in spite of many phone calls and plenty of expensi've long distance airtime [because you are so cheap as to not have an 800 number - not to mention it would be nice if I was given a real "FIX" - or better yet just never had the problem.
Ironically on the day of my last call to you I needed to call Canon for support. THEY HAVE AN 800 NUMBER, AND HAD NO WAIT. HECK, BEST OF ALL THEY ARE SHIPPING ME A NEW UNIT TO SWAP OUT, EXPRESS PAID POSTAGE AT THEIR EXPENSE.
Oh, and by the way, when I was calling you abvout my last (unresolved) problem I was having to ask what the screw that had fallen out was for. Better yet, on a player treted as gently as they come what the heck is a screw doing falling out??
Count me as not ever buying another Creative Labs product. Too bad, I had liked my last one. But then again it worked!

Cat... I believe my point is relevant.
Which is instead of being distracted by a 'hail mary' frivolous law suit,
Creative should focus their energy on creating a better product with better
customer support.
Improving customer support falls under the topic of Creative Labs Customer Support
don't you think?

Creative Labs: A Boy's St

Hi everyone,
I came to these forums after I heard of the recent developments from Creative Labs. After reading what many people wrote, I?thought I would share?the story of how Creative became a part of my life.
I was twelve years old when I first learned of Creative. I had saved up enough money over a year and a half?and finally bought a 486 DX-2 50Mhz computer. I cannot tell you how many lawns I mowed and dri'veways I shoveled. Take a minute to remember what prices were like in the early 990s and you'll understand why it took so long. I would have been able to get a sound card included with the computer had I saved for another month or two, but I was twelve - I wasn't going to wait anymore!
Two?months after that purchase, I had saved up enough money to buy a sound card and speakers. Finally my system would be complete!? I started looking for a sound card and heard from many people that SoundBlasters were the only kind I should consider. Thus, the SoundBlaster 6 was my first sound card. Indeed, it was the first component I ever installed in a computer and it went flawlessly.
Because "Soundblaster" compatibility was important back then, I purchased only Creative products. Even as a teenager, I noticed the bloatware that was starting to get bundled with the drivers. I also noticed that the quality of the drivers was deteriorating, but I was always able to make them work well most of the time. There were a few blue screens of death, but I just shrugged and rebooted.
As we approach the present, it is clear to me the trend I noticed has reached a breaking point. I was stunned when I saw that Creative had the nerve to tell someone who was doing their job for them to stop. For this reason, my sound card has been placed in the garbage and I am using the onboard audio included with my Shuttle system. On a side note, installing those drivers was a cakewalk compared to some of the installations I went through with Creative products.
It is obvious to me, someone who has only been without a Creative sound card for two months, that the company either has no idea what they are doing or does not care. I will not purchase another Creative product again, nor recommend that anyone do so, until new management is present and is turning the company around. This includes making higher quality, less bloated, more stable drivers that activate all of the features present on the card and work on all operating system in the same way.
I have signed the petition (link below), and encourage people to do the same. I know perfectly well that a petition is unlikely to change the policies of management, but it is at the very least one more way to make my displeasure heard. I am number 26 on the petition, and I hope many more will sign so that the extent of their customers' displeasure becomes known.
That is my Creative story, and it is a sad one. I am sad to see a company so capable of producing excellent hardware fall into the trap that is poor management.
To Creative: Please turn around your company and realize that hardware and software must work together seamlessly. Please reorganize your management team and put in place individuals who understand how to build relationships with customers. Please realize that people who pay you money have taken the time to earn it and are worthy of higher levels of support for their products. And finally, please recognize that punishing a member of the community who picked up slack where you left off is a horrendous way to build customer relationshi
ps.
Indeed, that is how you are losing mine.
I wish everyone on here the best, and thank you for reading this little story. I was told growing up that words can move mountains, so I encourage everyone to leave some words of their own.
Thank you,
Tim
Link: http://www.petitiononline.com/crtvlabs/petition.html

Creative was infringing upon Aureal's patents, not the other way around. Yet is was Creative who sued Aureal for patent infringement.
See : http://en.wikipedia.org/wiki/Aureal
On March 5th, 998, [url="http://en.wikipedia.org/wiki/Creative_Labs">Creative Labs[/url] sued Aureal for patent infringement. Aureal countersued because they believed Creative was guilty of patent infringement. After numerous lawsuits Aureal won a favorable ruling in December 999, which vindicated Aureal from these patent infringement claims, but the legal costs were too high and Aureal filed for [url="http://en.wikipedia.org/wiki/Bankruptcy">bankruptcy[/url]. On September 2st, 2000, Creative acquired Aureal's assets from its [url="http://en.wikipedia.org/wiki/Bankruptcy_trustee">bankruptcy trustee[/url] for US$ 32 million. The purchase included patents, trademarks, other property, as well as a release to Creative from any infringement by Creative of Aureal's intellectual property including [url="http://en.wikipedia.org/wiki/A3D">A3D[/url]. The purchase effecti'vely eliminated Creative's only competition in the gaming audio market. It also eliminated any requirements for Creative to pay past or future royalties as well as damages for products which incorporated Aureal's technology.
See : http://en.wikipedia.org/wiki/Soundstorm
[url="http://en.wikipedia.org/wiki/Creative_Technology">Creative's[/url] acquisition of [url="http://en.wikipedia.org/wiki/Sensaura">Sensaura[/url] in late 2003 put a halt to development of drivers for Sensaura-based sound hardware, including the code that ran on the SoundStorm APU. Further development of SoundStorm hardware and drivers would have been considerably more costly for Nvidia without middleware support from Sensaura.

Hooking IPOD to Creative Labs external speakers

I just purchased a set of speakers and subwoofer, Creative Labs, to hook my IPOD up to; everything seems be hooked up correctly, but no sound comes out of the speakers. The Creative Labs people said they couldn't help me, that I had to contact IPOD support, which of course, is impossible. Is there some trick to this? Is there a different cable that goes from the IPOD to the input jack of the speakers? Or what the heck could be wrong??
Please help - these speakers are for a party Saturday, 8/26!!!!!

I just purchased a set of speakers and subwoofer,
Creative Labs, to hook my IPOD up to; everything
seems be hooked up correctly, but no sound comes out
of the speakers. The Creative Labs people said they
couldn't help me, that I had to contact IPOD support,
which of course, is impossible. Is there some trick
to this? Is there a different cable that goes from
the IPOD to the input jack of the speakers? Or what
the heck could be wrong??
Please help - these speakers are for a party
Saturday, 8/26!!!!!
I called Circuit City, where I purchased the speakers at, some nice person there told me I had to have the volume of my IPOD turned all the way up in order for it to work. Which I then did, and it deed indeed work wonderfully. Shame on the idiots at Creative Labs who couldn't share that bit of information, and shame on Apple for not having a phone number of anyone to contact, or at least one that isn't hidden in layers.

My Creative Labs won't respond once turned

Today I turned on my Creative labs 20GB player and initially it played the track selections from the last time I used it. However, when I attempted to add a new album to the playlist I found that none of the buttons (including touchpad) responded. I was also unable to switch the player off. However, the player still automatically switches itself off after a certain time has passed and can be switched back on using the power button, but again I get no response when using any other buttons. The backlight still comes on when pressing a button, despite the functions not working. Can anyone please help, I'm having a crisis!

No. It just resets the "brain" of the player to cure any strange behaviour.
If this doesn't help and the player continues to be unresponsi've then it's faulty, and you need to return it where you bought it for a replacement, or contact Creative Support.

Customer Care the Creative Labs way.

Customer Care the Creative Labs way.The key phrases here are:we appreciate the opportunity to assist you. If you still require assistance, please reply to this email? To cut a long story short..I have a Creative Labs portable MP3 player (a Zen Sleek 20 Gb) which requires a new battery. The machine was bought new, has been well looked after and is otherwise in perfect working order. Although the machine is just 5 years old Creative say they no longer provide any after sales support for it and, although not in so many words, advise me that my only option is to replace it. Dear Marc,
For this issue, I do apologize but please understand that we no longer have any spare parts for the player like the battery to be able to offer repair serivces.
We have discontinued manufacturing parts for the player for more than 2
years now and without parts, we cannot offer any type of repairs.
If it were available, we would have offered you the repair service in
the first place. What good would it be for us to decline you of repair
options.
Do what you think is right abd proper but like I said and as what my
colleagues informed you previously, we no longer have any repair options
for the Zen Sleek player.
Regards,
xxxxxxx
Creative Customer Support Services, Creative Labs
Thanks for getting back to me so quickly xxxxxxx.
Creative designed (and sold) the machine with a built-in battery.
Creative's engineer's and product designer's know that rechargeable
batteries have a finite and rather short life-span. Much shorter than
the life span of the Zen Sleek 20 Gb as a whole.
I am not prepared to throw this machine away and buy a replacement when
all it needs is a new battery.
Unless Creative would like this entire correspondence to be posted on
relevant consumer web sites, such as anythingbutipod.com I suggest you
get back to me with an appropriate solution.
kind regards,
Marc
Date: Thu, Oct 2009 7:02:38 +0800
From: [email protected]
To:
Subject: RE: CLE - Technical Support Request - (Zen Sleek)
(KMM9595845I5977L0KM)
Dear Marc,
Thank you for getting back to us. I am sorry of what happened.
With regards to your issue, I am sorry to inform you that as the zen
Sleek is designed with the built-in battery which cannot be
replaceable.
Have a nice day!
Please retain all the previous correspondence when replying to this
email.
Best Regards,
xxxxxxx
Creative Customer Support Services
Creative Labs Europe
Thanks xxxxxxx,
In the case of the player in question, I still believe the battery
needs to be changed. THis is normal given the age of the player and the
amount of use it has had.
What are my solutions for achieving this?
I have always believed that Creative is not the sort of company which
lets its customers down when it comes to afer sales support.
As I have said previously, the machine is in perfect condition and is
only around 5 or 6 years old. It was a very high spec machine when I
bought it and I have neither the money nor the inclination to change
it.
Could you please advise as to how I can replace the battery, and not
refer me to any other parts of your web site.
Thanks in advance,
Date: Thu, Oct 2009 :53:2 +0800
From: [email protected]
To:
Subject: RE: CLE - Technical Support Request - (Zen Sleek)
(KMM959435I5977L0KM)
Dear Marc,
Thank you for getting back to us.
With regards to your enquiry, you might like to visit our website to view the article.
Prolonging Battery Life of a Creative Product
The Link: http://support.creative.com/kb/ShowA....aspx?sid=4672
Best Regards,
xxxxxxx
Creative Customer Support Services
Creative Labs Europe
Thanks for your response xxxxxxx,
What would you suggest? That I throw the machine away and buy a new one?
This player is still functioning perfectly. It never skips, rarely freezes and is generally in excellent condition.
All the interfaces, charge leads work perfectly. It deli'vers excellent sound quality.
As a result of being charged a great number of times, the battery no longer holds as much charge as it did when new. The player's autonomy has decreased sharply as a result and, unless I am able to charge it every 2-3 hours or so, I cannot use it.
The player is not that old, no more than 5 or 6 years.
Surely there must be some solution for prolonging its useful life.
I will leave it with you to make inquiries within the Creative Labs structures.
Thanks
Regards,
Marc
Date: Tue, 29 Sep 2009 7:34: +0800
From: [email protected]
To:
Subject: Re: CLE - Technical Support Request - (Zen Sleek)
(KMM958392I5977L0KM)
Dear Marc,
Thank you for reaching us at Creative Technical Support; we appreciate
the opportunity to assist you.
With regards to your enquiry, I am very sorry but unfortunately,
we do not have any replacement battery for the ZEN Sleek. Sorry for any
inconvenience that caused you.
If you still require assistance, please reply to this email with any previous correspondence to ensure the quickest and most accurate service.
Best Regards,
xxxxxxx
Creative Customer Support Services, Creative Labs Europe
Subject: CLE - Technical Support Request - (Zen Sleek)
E-mail Address:
Self Description: Intermediate PC User
Region: Europe
Country: United Kingdom
Support Inquiry: Other/Not Listed Above
Product: Zen Sleek
CCPP Certificate Number:
Serial Number: 390542004008M
Purchase Date: Aug/23/2004
Operating System: OS Independent
Firmware Version: .00.05
Creative Model Number:
Connected To:
Detailed Problem Description:
The battery in my Zen Sleek 20 GB MP3 player needs replacing. It is not accessible to the user. What are my options for replacing it's How long will this take? and what is the cost? Many thanks, regards, Marc

Thanks for taking the time to respond Mike,
This is an interesting take on the situation.
I do not consider 5 years as an acceptable life span for a machine which cost close to 200 GBP, was made by a highly reputable manufacturer and has been well looked after. 0 perha
ps.
If this is the case, then at the moment of sale the customer should be advised of the limited life span.
I have not the skills, the material, the time nor the inclanation to take the machine apart myself, even if a suitable new battery could be found.
I agree with you that the cost of repair is likely to exceed the cost of replacement.
I shall continue to use the machine for as long as I am able (despite its short autonomy) and will look to Creative's competitors when I eventually replace it.

Creative UK Support phone no, what is it any

As title suggest, anybody know the uk telephone number to dial for product support?My zen micro photo is not even a month old yet! and it's locked up good and proper, followed all the online help and it's still just hangs in recovery/format mode?I can't find a uk phone number as i would like to see if i can send it someone where to either get it replaced or fixed by the guys and gals at creative!?StotsMessage Edited by stots on 06-05-20070:9 PM

Where did you buy it from?
I would very very strongly sugest that you return it to the retialer for a refund / replacement( if possible)
You should also read the information on this website
http://www.bbc.co.uk/consumer/guides_to/law_goods.shtml
As for an address ( from yell.co.uk )
Creative Labs (UK) Ltd
Unit 3, The Pavilions, Ruscombe Business Park, Ruscombe, Reading, Berkshire RG0 9NN
Tel: 08 934 4322Message Edited by Rich_T on 06-05-20070:36 PM

CREATIVE LABS READ THIS MICROPHONE ISSUE PLEASE!!!

i am having the exact same problem and i'm no compu-dummy .. this soundblaster li've 24-bit card just ruined my studio i have built in my house. i have so much equipment and i can't do anything with it because of this card i just bought. i really want it to work so bad but i cannot find the solution to my problem anywhere. i have researched high and low. i have read countless.. and by countless i mean hundreds upon hundreds of forum posts on the google boards, the creative boards, music boards, internet media boards, and boards that don't even have a purpose.. of thousands of people complaining that their soundblaster li've cards WILL NOT RECORD.
to be more specific, the card plays audio fine. plug an /8" speaker cord into the audio out.. and sound comes out of the speaker. plug a mic (and i've tried 4 different mics) directly into the mic in or line in, and you get a flat-line in windows sound recorder (as well as 4 or 5 more sophisticated programs i've tried).
my system is very comparable to the systems of most people having this problem: windows XP, P4 w/ HT, former sound usage (in my case onboard.. and yes, i've disabled my onboard in the BIOS), 52mb DDRam, fx 5900 video card w/ 28 mb, DirectX 9.0, Microsoft Service Pack , and a nice little useless at the moment CreativeLabs Li've! 24-bit soundcard.
every posting (if it has a response) is receiving the same responses that we've all tried: is input set to mic? is your mic input turned up? are there audio device conflicts in device manager? have you tried reinstalling? have you tried a different mic? is your computer turned on?
myself and countless others have double checked and triple checked all of these.. it is not the obvious but it is definatly a problem if more than a handful of people are experiencing it. i tried the creative tech support number.. the rep's only idea was to return my card for a new one.. i'm sorry, i don't think it's the card.. because there is also a few thousand people that the card does work for, while at the same time mine doesn't as well as a few thousand others.. i'm not going to waste my time hiking back to Best Buy because that simply isn't the problem.. it's too common of a problem, but it is a problem that i have not seen addressed by Creative in all of my searching.
is there anybody out there who has a clue what could possibly be causing this. please don't let this be yet another posting that gets response saying.. "duuuuh.. ummm... did you press record on sound recorder?" and then the post dies out and falls into the oblivion of other posts just like it.
please for god's sake is there a moderator or an executi've or a janitor at Creative Labs who knows the solution? because please, post it so i can create a few hundred websites linking directly to it ending the suffering of budding musicians and gamers such as myself.
please, help.. i will be monitoring this post for any response. if any further information is needed, it will be posted. if you want to know the serial number of my mouse.. i will post it.. if you want to know the name i intend to give to my first born.. i will post it.. just please.. help
p.s. i registered my CreativeLabs soundcard today ( day after purchase) .. therefore i am special
p.s.s. i kick ass at music writing.. check me out http://www.internetdj.com/collapse (the comedy section is especially good :P) AND ALSO THE REASON I NEED MY RECORDING FIXED!!!

"PS: In the future please remove advisor name before posting email from Creative on the forums."
Thank you for your input, Jason.
Here is my latest e-mail from Creative who still doesn't seem to understand that we've tried the obvious.
Dear Customer,Thank you for your reply. It seems like the recording source has notbeen configured. Let us try this: Go to Start, Programs, Accessories,Entertainment, Volume Control. Click on Options, Properties, Recordingand check the Microphone box. Check the box Microphone to select it. Then open your recording program and select the recording source. Try torecord and see how it works.For faster service please reply with previous correspondence whenreplying to this email.Best Regards,VERY FRIENDLY CREATIVE TECH WHO'S NAME WILL NOT BE SHARED WITH ANYBODY (438)Technical SupportCreative Labs Americas"Get Creative"
Hopefully this will help some of you, I have actually found the solution to my own problem, though it is a little twisted and doesn't seem to apply to other's scenarios. Here's what I did.
) Completely removed all Creative software/drivers
2) Flashed my BIOS. I don't think it needed to be flashed, just resetted. But I flashed it anyway.
3) Rebooted and installed only the Creative drivers and required software (none of the little extras like mixer or CD-Burner or any of that.. just the diagnostics tool and whatnot)
4) Plugged my mic into Line-In (the blue /8" jack on the far right on my model), selected mic (not line-in) as the recording source.
Voila!! I'm getting crystal-clear recordings and sound! I kind of wish Creative had helped me along with this instead of sending me emails suggesting procedures i specifically stated I had already tried. But you can't have everything. A nice piece of hardware and good customer service is a little much to ask for.
As a whole. I give Creatives help in this matter a 4 out of 0. And all 4 points are awarded solely because response times from my e-mail were quite satisfactory. It just would have been nice if they had researched my problem a little more instead of assuming I was having the same problem as compu-clue-less idiots.
I will continue to monitor this forum for a while and will be glad to offer any knowledge I have gained through this past week of hell to anyone who is still having problems after trying the steps mentioned in the techs emails, and the steps I took myself.
Best Regards!
http://www.internetdj.com/collapse

Creative Labs Zen

I just purchased the C 2GB.
This is in the list of supported player in
http://www.oclc.org/audiobooks/techspecs/devices.htm.
I am using WMP, latest firmware .2.03.
I have downloaded audio books from Netlibrary (protected wav files).
I can open the files in WMP and real player but once I tried to copy the files (sync) to Zen player using WMP and realplayer or just right click copy to Zen, I get an unsupported file type. Same when using the Creative Suite.
I tried looking for others who may have the problem but it seems like noone has the same problem.
MP3 Audio books sync/copied OK.
Any more ideas? (I have a Cowon D2 - synced OK - but it isn't mine)
Please help...or I might just have to return this.

dma0725 wrote:
I just purchased the Creative Labs Zen 2GB.
This is in the list of supported player in
http://www.oclc.org/audiobooks/techspecs/devices.htm.
I am using WMP, latest firmware .2.03.
I have downloaded audio books from Netlibrary (protected wav files).
I can open the files in WMP and real player but once I tried to copy the files (sync) to Zen player using WMP and realplayer or just right click copy to Zen, I get an unsupported file type. Same when using the Creative Suite.
I tried looking for others who may have the problem but it seems like noone has the same problem.
MP3 Audio books sync/copied OK.
Any more ideas? (I have a Cowon D2 - synced OK - but it isn't mine)
Please help...or I might just have to return this.
I don't think I have ever seen a DRM WAV file on NetLibrary. I have only seen WMA or MP3 files. Contact them & ask if the file is supposed to be WAV or WMA. Also check that the clock on your player has the correct time & date.

No Standalone Creative Labs Audigy 2 ZS Drivers Availble for Downl

I bought a new motherboard today and planned on updating my system with the new hardare. I cannot find my Audigy 2 ZS drivers CD and it does not look like there is a standalone driver for this card available on the Creative Labs website.
I have e-mailed tech support and awaiting a response. I have a feeling I will be forced to pay for a new drivers CD in order to get this card to work.
Thet fact that Creative Labs has this lack of support is appalling to me. Nvidia, MSI, Intel and every other component manufacturer in my system has drivers readily available for download on their website. It looks like Creative is trying to profit from the consumer and this makes me sick, very sick.
I am about to throw this card out the window and buy a Turtle Beach.
Creative can also expect a lot of bad press regarding this issue from me.
Ian Bell
CEO
Designtechnica.com

Ioman,
What's the model number off of the card? Also, could you get the inkstamp number from the underside of the card? This will help identify exactly which model of the card this is. Was this a retail card, or was this originally an OEM?
The reason I am asking this is that if the driver required a previous version of the drivers installed it would have given you an error stating that it couldn't find the required drivers. If it said that it couldn't find the card then it may be different problem altogether. I know for a fact (as I have installed this driver on a bare system before) that the EAX 4.0 Update will install without any other drivers installed (in fact one of the systems at my house is setup like this).
Jeremy
Edit: SB's advice is pretty good also... except I would suggest that instead of doing a manual install via device manager, browse the extracted folder to Audio/Drivers and run the program called CTzapxx.exe (which is the application for manual driver installation). Make sure to disable any Antivirus or Antispyware software prior to running this, as they can interfere in the installation of drivers.Message Edited by Jeremy-CL on 07-4-2005 0:02 AM

Optical Input on Creative Labs Sound Blaster X-Fi Xtreme Audio PCI-E with Logitech z-5

So i plugged in my Optical cord into my new sound card the Creative Labs Sound Blaster X-Fi Xtreme Audio PCI-E and it worked only in the Front right, Front left, Front centre, and the subwoofer. Now i hear i need a external decoder... but then again that my sound card should decode it as well... the place i bought my card recemended a optical cord for my card?with the?speakers i have?(the?Logitech Z-5500) How much are decoders? What should i do next? Creative seams to have limited support especialy on optical inputs.

I must have answered something like that in another thread sometime ago, but here goes:
A single SPDIF connection, optical or coaxial, will only transfer stereo in analog form; no rear or centre channels!
There are two ways you can get all speakers playing via such a connection:
() Get your speakers to upmix the audio source to play on all fi've of them
(2) Output a Dolby Digital (AC3) or DTS signal. These contain the multichannel information encoded in the stereo signal. A suitable decoder (such as the one contained in the Z-5500) will be able to analyze the signal. Unfortunately, this is something you can mostly find in movies.
So, to sum it up, no natural everyday multichannel sound over one SPDIF (e.g. no EAX, directsound3d etc.)

Creative Labs or Logitech for Notebooks?

I have a Dell Inspiron 9300 notebook, so I'm comparing the Logitech Notebook Pro and the Creative Labs Live webcam. Does anyone have any information comparing these two or experience that they could forward along? Thanks.

I have a similar problem. I bought a Vision M for Christmas from Buy.com. I didn't realize they did not handle the warranty work
so I contacted Creative about month after the 90 day warranty was up. I sent in a request for assistance and got almost the exact same email that this person did about his daughter's battery. So, I emailed again. I got the EXACT same email from a person named "Lin". They must have so many problems with these things locking up and lack of firmware updates that they just hit a button and respond to people. THis is NOT customer service. I like the other person will try to find 250 people to influence, and not in a positi've way for Creative. Customer support should be more than just firing off form emails.

* Creative Customer Support Do NOT Have An Official X-Fi Vista

I emailed Creative Customer Support today to ask them when I will be able to order the Official Vista CD. They replied back telling me that they do not have such a CD. What is going on here?Can someone please explain? :smileyindifferent:?Below is the email response:?[color="#330066"]Dear xxxx[color="#330066"]Thank you for reaching us at Creative Technical Support; we appreciate the opportunity to assist you.[color="#330066"]?[color="#330066"]With regard to your issue, you may wish to know that we do not have such
X-Fi Vista CD.[color="#330066"]?[color="#330066"]May I suggest that you visit the following URL address to download and
install our latest driver/firmware/application for your product.[color="#330066"]?[color="#330066"]In case if you need any clarification, please do not hesitate to contact us.[color="#330066"]?[color="#330066"]Please retain all the previous correspondence when replying to this email.[color="#330066"]?[color="#330066"]Best Regards,
xxxx
Customer Support Services
Creative Labs AsiaMessage Edited by dypsis on 06-9-200703:42 PM

[color="#330066"]With regard to your issue, you may wish to know that we do not have such
X-Fi Vista CD.[color="#330066"]?[color="#330066"]Best Regards,
xxxx
Customer Support Services
Creative Labs Asia
If they were just a little interessted in computing and what the company they work for is up to, they would have known this CD is just out of the door. This is a good example of people that doesn't care?5 cent for what they do at work. And this is Asia support, that works next door to the main office!!?Patetic!!?

What's up with Creative tech support???

I sent them an email detailing my problem. I started with the problem that my Zen V plus was in recovery mode and nothing was working (reboot, reset button) went to web site and used the recovery tool located there. Did not change anything, it'sdid not work, tried it again and then got the message on my MP3 that there was a firmware problem. My PC now doesn't regognize the MP3 player. The reply I got back from Creative tech support was try the reboot option from the recovery menu.
What part of - I tried it and it didn't work and now the only thing on the screen is "firmware problem" don't they understand.
Why don't they have a li've chat for tech support. I'm wondering why I bought a Creative lab MP3 player

I did get back to them with exact details of what I did. What I tried per the suggestions on the web site for trouble shooting the problem. They responded back with the EXACT SAME LIST I told them I already tried.
I was in recovery mode
tried the reboot option - nothing
tried the clean up option - nothing
tried the recovery tool from web site - nothing
tried to reload OS and now the PC doesn't reconize the MP3 player
tried all the options suggeted for getting PC to recognize MP3 player as web site suggests and NOTHING WORKS
explained that to tech support and I get instructions for things I ALREADY TRIED.
Again, why is there no li've chat!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Creative Labs Support serv

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