Creative Media Explorer cras

Hi all,
My Zen Media Explorer was working just fine since I got my player (about months ago) until a week or so ago. Now when I try to open it, I get an error message from Windows that it has experience a problem and asking if I want to send an error report. It'd be fabulous to be able to use this program again because I'd love to start rebuilding a few of my playlists. The only program I've installed since the change was ZenCast, but I didn't think that would be an issue. Any ideas or suggestions?
Thanks a million!Jessica

No, it's not that. Like I said, I have some 800 folders in that music folder (the folder which the software grabs the tracks). Each folder is a band or an artist. Inside each one, there's the albums inside an individual folder. So, Bob is one among 800. I have 20 Dylan's albums (just checked)but, for example, I have 0 Black Sabbath albums. Not a single time did the software included a track by this band. Right now, I have 2 tracks from ELO on the Muvo. I just have 2 albums by that band. I also have 2 tracks from Belle and Sebastian on the player, just one album in the pc hard dri've. I have 5 Neal Young albums also, not a single time did he included a track from them. Really, it must be something else... Btw, when I say albums, is a complete CD. I've tried another thing, setting the software to fill the player with tracks from my Jazz folder (about 500 folders/artists). No obsession here and I do have a lot of albums from Miles and Bill Evans compared to other artists. I didn't said before, but I have this player for about an year or so and it's been always like this.

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