Creative Media Explorer for ZEN 16GB on Win7 Acting Weird

E-mailed Creative support earlier this evening only to have them get back to me that you only get a year of e-mail support This is what I originally wrote to them:
"Hello, Creative Media Explorer now acts strangely whenever I try to add music purchased from iTunes. If I drag-and- drop the iTunes music using Windows Explorer, a window will pop up saying "Preparing" and then a conversion will proceed where the iTunes music is converted from the .m4a format to a .wma file. When I try to use the "Add iTunes Media" wizard from the main Creative Media Explorer window, it says "The following files are not transferred" and says "Unknown error" under the "Reason" tab. This has never happened before. I have looked up the specs for the Creative ZEN player, and it says it can play purchased iTunes music, so I should not be seeing a conversion box or an error. I have previously added iTunes music with no problems and they playback fine. The only way I can add purchased iTunes music is to directly add to the player without using the Creative Media Explorer through "Portable Devices". When I add purchased iTunes music this way, it asks me "Do you want to convert (filename) before it s copied to your device?" and I see the options "Yes, convert and copy" and "No, just copy" with a warning on the bottom that says "Your file will be copied, but might not play on your device." I add the music, and it works fine.
I have tried the "Repair" utility under "Add/Remove Programs" in Windows; I have un-installed and re-installed the program from the original CD-ROM; and I have un-installed the program from CD-ROM and re-installed the program by downloading the .exe file for 64-bit systems from the ZEN webpage.
The only thing I can think of is that an update for Windows may have messed something up with Creative Media Explorer."
Windows 7 Home Premium 64-bit
Intel Core 2 Duo CPU 2.20 GHz
4GB Ram
Gateway NV78
Creative ZEN 6gb
Firmware .2.0
Creative ZEN Media Explorer 6.70.6
Creative MediaSource 5.25.02

Enter LInk: http://asia.creative.com/support/downloads/welcome.asp
- Choose: MP3 Player
- Select Your Product: Zen V Plus
- Clik button Next
- Clik button Go
Firmware and Applications here.

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<SPAN class=time_text>
Message Edited by collegeboy on 05-3-2005 07:45 PM

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