Creative media toolbox installation prob

I have just purchased the media toolbox as i want to rip cds to mp3 and the creative website says i get the free mp3 audio pack with it. However when i start the install setup it wants to update the adobe software and after i have updated the adobe software i run the install again and it wont go beyond the adobe part. i am with the elite pro on vista 64 on an intel quad with 4 gb of ddr2.
I am getting disheartened with this i expected full functionality and an easy install.
any help would be welcome from either creative or a forum member.
regards

All seems to be ok now. I downloaded the softwarre again last night, this time on a different dri've, and all the programs seemed to download fine. I am now in the process of transferring tracks from my old Jukebox Zen to the new Zen Vision M. I did still have the old Creative software installed, so perhaps this is where the problem came from? That is all I could really come up with if someone else encounters the same error messages. Anyway, all is working fine now. I can't seem to get the album artwork to appear, but one thing at a time, and there seems to be a lot of information on the forum about this problem. Peter

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  • How to Reinstall Creative Media Player Software

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    Something to keep in mind and I only found out about this the day before I wrote this, Apple Quicktime 7 has a serious conflict issue with DemoShield and the removal process is the same for the Creative Software since uninstallation will not get Quicktime out either. Before you reinstall remove Quicktime 7 or you are going NOWHERE! Quicktime 6 does not appear to interfere with the installation. You will get the error message ?DemoShield has encountered a problem and needs to shut down? followed by the computer wanting to send an error report. This is a sure fire sign that Quicktime is interfering with the installation along with the file DEMO32.exe which will need to be deleted.
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    : TRY to save all of your important media files in another directory (preferably in another dri've or partition. Another dri've is preferred) before you begin this so you don?t loose your music and video files to an accident, misunderstanding, or software association. Making a special holding folder with an easily recognizable name not having Creative in its name will help keep you from accidentally deleting these files in the event the search turns them up.
    2: Go to the ?Add Remove Programs? in the control panel and remove all instances of Creative you can find. When that is done go to Run\msconfig and select ?Selecti've Starup? and UNCHECK ?Load Startup Items?.
    3: Restart the computer. Now the fun begins. Put on your hunting hat, you are on digital safari!
    4: When the computer starts up you will be notified by msconfig that changes have been made to the way the computer starts. Hit the red X and close the message and do the same for msconfig. You will see the prompt ?restart computer? or ?close without restarting?, select ?close without restarting?.
    5: Open Windows Explorer, Start\Programs\Accessories\ Windows Explorer. The search feature here is a great help but for the moment get the obvious crap first.
    6: In Windows Explorer click ?View? and select ?Show hidden files? in the selection menu window. This will allow you to get the stuff that regular uninstallation can't get at nor will a regular search reveal. THIS IS A VERY IMPORTANT STEP DO NOT TRY TO WORK AROUND IT OTHERWISE YOU WILL FAIL EXTRACTING ALL THE JUNK!!!!!
    7: Look for these three directories first:
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    C:\Documentsandsettings\USRNAME\Applications\Creat ive
    Delete them!
    8: Now go to the C:\Programs\Windows directory. This gets touchy. WORD OF WARNING TO NOVICE AND INTERMEDIATE COMPUTER USERS ALIKE (Experts should need no warning about this) BE VERY CAREFUL ABOUT WHAT YOU DELETE HERE! THERE ARE FILES HERE CRITICAL TO THE OPERATION OF ALL OTHER APLICATIONS ESPECIALLY WINDOWS AND DELETING THE WRONG ONE WILL RESULT IN A COMPUTER THAT WILL NOT START! You can confirm who made the file by pointing at the file in question with your cursor and it should display the maker of the file.
    You will be hunting any and all programs with the following beginnings, CT, SB, ct. The files beginning with ?ct? can either be Creative or Microsoft, CONFIRM EACH BEFORE YOU DELETE THEM.
    The Windows files you will be looking in are:
    C:\Programs\Windows\ime
    C:\Programs\Windows\inf
    C:\Programs\Windows\PIF
    C:\Programs\Windows\prefetch
    C:\Programs\Windows\Registration
    C:\Programs\Windows\System
    C:\Programs\Windows\System32
    Lower down in the Explorer window you will find the following files that also need to be deleted:
    C:\Programs\Windows\CTCCW.DLL
    C:\Programs\Windows\CTDCRES.DLL
    C:\Programs\Windows\CTDV0K.CDF
    C:\Programs\Windows\CTDV0K2.CDF
    C:\Programs\Windows\CTDVAUDY.CDF
    C:\Programs\Windows\CTHELPER.EXE
    C:\Programs\Windows\CTRegrun.exe
    C:\Programs\Windows\CTRES.DLL
    That gets the obvious and less obvious stuff out but the hunt is not over by a long shot.
    9: This is where it begins to get complicated. In Windows Explorer you will be using the Search button.
    Click Search and look for these files:
    HKLM\Software\Creative Tech\Software Installed !!DELETE THIS FILE!!
    Demo32.exe !!DELETE THIS FILE!!
    Creative
    SoundBlaster
    {5CDDF96A-BC34-4D72-9ABA-EFFF0C39977} !!DELETE THIS FILE!!
    AC3 !!Delete any and all files found associated with Creative. With the AC3 files MAKE SURE they are Creative file before deleting them. There are AC3 files unassociated with Creative and they will appear in your search. ATI uses AC3 decoders as well and you DON?T want to screw up an application that is not the problem.!!
    THIS COMPLETES AS MUCH OF THE MANUAL EXTRACTION YOU CAN AS A USER GET TO WITHOUT THE ASSISTANCE OF SOFTWARE.
    0: Run Directory Cleaner and set it for Creative Audio and click CLEAN followed by setting it for Creative Audio Light and again Click CLEAN. Shut down Dri've Cleaner when you are done with this step.
    : Run RegEditXP and fix all issues it finds and close it when it is done.
    2: Open Error Expert and set it to Scan for Registry Errors. This gets the stuff RegEditXP misses. When it has found the problems it can select FIX.
    3: While still in Error Expert select ADVANCED SYSTEM TOOLS and select STARTUP LIST MANAGER. Remove Creative from the list in any form you find it. Close Error Expert when done.
    THIS COMPLETES THE REMOVEAL PROCESS FOR CLEARING YOUR COMPUTER OF CREATIVE SOFTWARE.
    IF YOU HAVE QUICKTIME 7 IT HAS TO BE REMOVED DUE TO A COMFLICT WITH CREATIVE INSTALLATION SOFTWARE!
    If you do not have Quicktime 7 then open msconfig, reset your computer to ?Normal Startup?, click ?Apply?, then close msconfig and restart. You can now reinstall your original software.
    4: Removing Quicktime 7:
    This sucks as well. Uninstalling Quicktime 7 from the ?Add/remove Programs? will not work. First make sure it is OFF. If it is acti've it will not be removable. Check with the task manager and in your system tray at the bottom right hand corner of your computer monitor. If you see the blue ?Q?, close it before beginning the extraction process or it will get very complicated.
    Windows Explorer Search found all the files I needed to remove but like Creative reference all the same folders in C:\Programs\Windows as you did for removing the Creative Software and remove all references of Quicktime you find;
    C:\Programs\Windows\ime
    C:\Programs\Windows\inf
    C:\Programs\Windows\PIF
    C:\Programs\Windows\prefetch
    C:\Programs\Windows\Registration
    C:\Programs\Windows\System
    C:\Programs\Windows\System32
    Windows Explorer will lead you to other programs it hides in and the one file I could not remove under any and all circumstances was the one in C:\Programs\Adobe. That one reference will not interfere with anything so you can leave that one. Once you have removed Quicktime 7 go to msconfig and select ?Normal Startup? and restart your computer.
    After your computer boots up fully slap the CD ROM in the dri've and it should begin to start up as if it was never installed in the first place. You will get the prompt to, ?Modify, Repair, or Uninstall? software. Uninstall is a joke since it does not work and it is unnecessary. There should be nothing to repair after all of this so I chose Modify. I now have the original software that worked right when I first got the Audigy Z 2S sound Card and it works fine. As a footnote to all of this I did get one error message when I restarted after the installation. It said ?cdrw32.dll missing? but it had no apparent effect on my computer. A subsequent reboot and the message never reappeared. I am not looking this any deeper than I have to since the message never reappeared and I suspect it had something to do with the reinstallation process of Creative Media Source and the media player.
    The End!

    Audio Console is included in the latest drivers, the easiest way to reinstall it is to reinstall the drivers but if you want to reinstall only the app, uncompress the drivers package with WinRAR and run the setup program from the AudCon Folder. If your X-Fi is OEM you may need to mod CL's drivers, or get a package from Dell that includes AudioConsole.

  • Bad Software Update: Creative Media Explorer 6.21.08 Software Pack for

    I've just tried installing the 9 April update for the Zen Vision:M 30GB - the Creative Media Explorer 6.2.08 Software Pack for the Zen Vision:M30 and 60 GB. This is supposed to run under Vista. Well, it launches fine, but someone forgot to put the install dialogue as the top-level window in the installshield. The dialogue is hopelessly trapped behind the snazzy Creative background screen - it's not a separate application, so there's no way to switch it to the front. If you kill off the upgrade in task manager, you can see the dialogue for a few seconds, then it dies as well. Creative - can you please pull this back and repackage it so that it actually works? Thanks!

    Hi,
    I have a similar problem with my 8gb?zen. On installation of the sen media explorer I get the error message "Microsoft(C) Register Server has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." Installation completes but media explorer is not installed. As mentioned it doesnt mean the end of the player but it's nice to have full functionality from your new product. The price paid for these players, I think the least we can expect is a working suite of software. Actually, customer service gave up on me and said it is a Vista issue and they have not heard of such a problem before. Hmmmm, unlikely, unless my Vista 32bit (recently installed) configuration is unique.... and you don't exist.?I think they only way to get a solution is if others who have a similar issue post here. Hopefully some genius will figure it out, or Creative will address the issue. Mat

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