Creative MP3 Audio Pack: activation expired???

Ok, I purchased "Creative MP3 Audio Pack" - from link "Click to learn about MP3 formats" in WaveStudio.
And I payed (more than year ago), and I used (more than year), and I purchased new hard dri've and reinstall new operation system...
...and what now?!
With installation of my "AudPack_PCApp_LB__0_0.exe" - I see new window in my browser "type your Activation Key and reason" - and answer:
[color="#FF0000">Your Activation Key for this software is expired. Please contact Customer Support for assistance.
Why? :smileysurprised:?Why my key is expired?!...
Ah, ok, ok, patience, just contact customer support...
And now I redig this site - to search of Customer Support - and what?!
http://support.creative.com/contact/emailform.aspx- NOT WORKED NOW!!!
500 Internal Server Error (at http://support.creative.com/Errors/GenericErrorPage.aspx?aspxerrorpath=/contact/emailform.aspx)?!
Why don't work my purchased key?! Why don't work your customer support?! Why don't work your site?
WHAT THE HELL IS GOING ON WITH MY LOVELY (at last 20 years) CREATIVE?!
P.S. Seriously: how to contact with Customer Support?

Hi,
Sorry about that, please <a rel="nofollow" href="http://support.creative.com/contact/OnlineSalesForm.aspx]try this link[/url] then click on technical assistance. That should bring you to the support form, let us know if you are still having problems accessing the page.

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