Creative MP3 damaged. It is in the warranty period. but not able to get it do

I purchased my creative zen v GB mp3 player through circuit city. Now I have a problem. It is not getting charged. the problem happened after 30 days. So circuit city is not accepting for refund.How to get my player repaired. creative offers 90 days of free service and free replacement of damaged parts, as per the website. How can I get it's

You'll need to contact Customer Support, either via email (link on the Support page), or via phone using the number on your installation CD in the "support" folder.
Dale

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