Creative, RMAs, and all the time in the wo

Near the beginning of the month, I sent my Zen Touch (20gig) back to creative after the hard dri've died. They've had it since the 7th and I've been checking my RMA's status daily waiting for the status to change (it has said Hard Disk Test Failure for quite awhile).
A week (or maybe two) ago I was called by creative and they told me that there would be a charge for my player's repairs and I happily provided them with the information they needed to charge me. The charge still hasn't appeard on my credit card and I haven't been contacted in awhile.
Yesterday (Wednesday) I emailed creative about my RMA status and haven't heard anything back from them (not even a confirmation that they got it).
Any ideas folks?

I just checked again today and the charge now appears on my account (it must have gone through after I checked yesterday).
Hopefully this means I'll get my replacement Touch soon (long walk to campus + no music = crazy).
Thanks for your help

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