Creative's customer service will definitely not get a GEMs card from

Question

I sent my creative zen micro for repair on the 3rd of feburary 2006. The woman at the counter said that she will replace for me a brand new model but there is currently no stock available, but she will call me once the stock arri'ves and it should be at the end of the month. Being anxious, I called on the 5th of feb, and the man on the line said that my mp3 will be ready at the end of the next week. On the 23rd of Feb, i called again as they did not inform me if new stock had arri'ved or not. The man on the phone said that it will defnitely be ready on the 2nd of March and I can collect it then. Today is the st of feb, so i called to ensure tomorrow will not be a wasted trip. The man on the line said that unfortunately it is not ready but he will call customer care immediately to check its progress but he has yet to return my call. What should i do?I've been waiting for almost fi've weeks, and i don't know what else to do.

Answer 1

This morning at am, i called the creative care cutomer support. His name was Kendrick and he told me that black and white would not be available for the next few months and if i like i could take another colour. I went to the Creative Customer care at jurong today at .5pm. I insisted on seeing the customer care manager or supervisor. The woman at the information booth said that he was out at lunch and will return at about 2.5pm. At 2.5 pm, the Creative customer care advisor came to see me and he asked what the problem was. He said that the manager had not returned from lunch. And he wanted to relay the problem to the manager first, and i told him what happened. At 2.45 pm, the Creative Customer care Manager returned from lunch and i told him what had happened. He said that Adeline ( the woman who was behind the counter on 3rd feb ) made a mistake. She should have told me that the policy is that if the device is not ready within the next two weeks, i could take another colour. But i spoke to many people on the phone, how come not one person told me that?The creative customer care manager said that black is?available and i could have it if i want. I asked about the warranty and he told me that he would add on the time where my zen micro was under servicing. I insisted that i have a copy of the warranty, but i forgot to take it when i left. I would like to request for them to send it to me as soon as possible. So, i waited fi've weeks for my white zen micro , and today i return with a black zen micro. There?must be?something wrong with the Creative Customer Care Serivce. Suggestions:- Ensure that each customer care centre consultant is sure about the policies.- Managers and supervisors should not take lunch breaks from to 3pm, because thats the time when customers are there and they are most needed.