Creative software won't recognize Zen V plus

,C I am running Vista. Trying to transfer a playlist form the Creative Medisource 5 Organizer and when I click on Transfer Playlist it tells me the no Creative mp3 player is found. I can go to "Computer" and it shows up there and I can explore it through Windows. Is there something else I need to install?

After switching from Win XP to Vista I needed a new way to organize playlists on my Zen V Plus, and I just could not get used to Windows Media Player. Then I discovered MediaMonkey, and to me it is *so* much more intuiti've. I am using it mostly for podcasts, but it looks like it does just everything, and it is free.

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WMP won't recognize Zen V Plus

I have a Creative Zen V Plus and Windows Media Player doesn't recognize it. It shows up in device manager and as a seperate dri've when I plug it into the USB.
I have updated all firmware, re-booted the mp3 player, checked that all USB ports have power, re-installed the software and downlaoded Microsoft Windows Mobile Device Center 6. for Windows Vista. All of which did nothing.
The Customer Support at Creative says it is a windows issue, HP says it's a Creative issue. Any suggestions on how I can fix this?
Thanks.
Neil

After switching from Win XP to Vista I needed a new way to organize playlists on my Zen V Plus, and I just could not get used to Windows Media Player. Then I discovered MediaMonkey, and to me it is *so* much more intuiti've. I am using it mostly for podcasts, but it looks like it does just everything, and it is free.

Software won't recognize my Zen

Software won't recognize my ZensI tried to upgrade my firmware and after the the program removed the old firmware. Then software no longer sees my zen connected to the computer to install the new firmware, but my computer can see my zen and it shows connected on the display. Even charges. The cord is good. I paid almost $300.00 for it 4yrs ago and it has reached it service life end. So creative labs says. So your supposed to spend $00.00 - 300.00 every couple of years. That is BS. If you look all over this site you will find that almost everyone also has a problem with the player connecting the the software. Creative has a problem that needs fixed. I will never buy another creative product again. I will tell everyone I know and talk too about that problem. model# DAP-HD004, 20 gig, Zen, 2.0 USB mod notes: Created a new thread for you.

gltb wrote:
I tried to upgrade my firmware and after the the program removed the old firmware. Then software no longer sees my zen connected to the computer to install the new firmware, but my computer can see my zen and it shows connected on the display. Even charges. The cord is good. I paid almost $300.00 for it 4yrs ago and it has reached it service life end. So creative labs says. So your supposed to spend $00.00 - 300.00 every couple of years. That is BS. If you look all over this site you will find that almost everyone also has a problem with the player connecting the the software. Creative has a problem that needs fixed. I will never buy another creative product again. I will tell everyone I know and talk too about that problem. model# DAP-HD004, 20 gig, Zen, 2.0 USB
Every company has it's own warranty period for it's products and as a consumer, we should be aware of it. You will definitely see a lot of people posting problems in this forum because this community was created to help others who have problems with their devices who are most likely, already out of their warranty period. I understand your upset but ranting will never help. If you have a problem with your device and you want others to help, please feel free to post. A lot of good people in this forum are more than willing help you.

Fingerprint software won't recognize my fingerprints

Hi,
I installed window 7 64bit (using upgrade cd from the upgrade to win7 program)
Installed all updates (windows)
However, the fingerprint software won't recognize my fingerprints -.-
The first two are fine, but the third one never works, it is the same story for all my fingers...
I HAD the program working perfectly before I reinstalled my OS
For some reason I seem to recall the same problem last time I had to reinstall, don't remember what i did to fix it
any advice?
Thank you for your time and help!
edit:
To add some details:
It was working before
The hardware is not the issue (it reads my fingers)
It's software or just my DNA changes my fingerprints -.-
I don't remember what software/version I downloaded last time, but I search online on this site and found the newest software
Also, the face program is not working either
It was working before I reinstalled OS
Is it just me or all the security programs just not liking me -.-

Thanks for responding
Just want to point out I mention clean install
So point 1 wasn't too useful
I also mention I updated everything (windows and downloading the newest already)
And since the problem is not being able to enroll fingerprints, point 3 isn't valid either
after a night of no sleep being trying to get the little piece of hardware to work-.-
Here's my solution,which I hope will help people
Things to note:
1. Toshiba fingerprint utility (1.02 something) and truesuite (version 2.0.0.57. something) are two different programs
On the tecra download site (canada) (andall window 64bit fingerprint I found on the US site) the program is Toshiba fingerprint utility
It has a few neat features such as file locking, auto ie password
However, it has the major problem of giving you a tough time to enroll (after 30 minutes of just swiping my finger, it FINALLY worked..for ONE finger -.-, wasn't able to repeat the process with other fingers -.-)
Also it is "buggy" and it slows down your system IMO
2. Using windows update (keep pressing updated after the first few times)
You get an optional Authen Tec update
Don't choose it, if you like the file locking part of the Toshiba program or u will be like me, unable to log in at ALL (even using password)
If you do mess up and can't log in at all (not being able to click or press enter for your password), go to safe mode, and use system restore
(for some reason turning off services/start up using msconfig didn't work :S suppose it would work using command line -.-)
3. You will see that there are now two softwares
first one is the toshiba fingerprint (default)
second one is the "updated" one
Uninstall everything (both programs)
Restart
Use windows updated again and install the new one
If should work
and by chance it doesn't
Go to Control/hardware/bio and turn it off, click apply, and turn it back on again
The "new" version is really a downgrade
It works well, recongized my fingerprints with no problems
No system tray/startup program
And IMO it's a lot stable/faster
However there is NO other feature, no file locking (if u have files locked...don't update)
Another thing to add, it doesn't conflict with comodo defense (the toshiba one does)
So bascially, after losing a night's sleep over something really trival...
don't update, stick with the "old" default version and add the updated version in windows updated in the ignore section
The old version will eventually get one of your fingerprints, plus u get the file locking part (the old version is basically the paid version of the new upgrade version)
OR don't download from toshiba website and use the window update version (the stripe down version, where u need to pay to have the features of the old version

IPod software won't recognize shuffle, why?

Note: This topic was moved from 'Safari.'
When I try to format my ipod shuffle with the iPod shuffle and I plug in the shuffle as requested, my software won't recognize the device!!!! Can anyone tell me what to do?

Karen,
You have asked your question in the discussion forum for the Macintosh Safari browser. You should go to the iPod Shuffle/Windows forum and ask your question there and you will probably get a faster answer then here.

Zen nano plus software won't recognize the pla

Hi
I plug the player in?the computer and the creative software says there is no player hooked up.
What's up with that? This is a new development.
Help!
Message Edited by lescorox on 05-08-2008 07:05 AM

boomy wrote:
how do i do this mine wront power on ether
See the link in my signature line to Recovery Mode instructions. PB

Computer cannot recognize Zen V Plus

My computer does not seem to be able to recognize my Zen V Plus. When I plug the player into the computer, the Zen is able to charge the battery, but I cannot access it in any way through the PC. Creative MediaSource does not detect it, Windows Media Player does not detect it, and Windows Explorer itself says nothing is connected. When I check the Device Manager it shows the Zen there, with a yellow exclamation mark. Checking the properties of the player shows the message "This device cannot start. (Code 0)"
I'm running Windows Vist 32-Bit.
Any ideas?

I don?s use Vista but I know something that might help if you haven?t done it already. That being, uninstall and then reinstall the Creative Software. Regardless of what operating system you are using, software (any software) sometimes does not install properly the first time. I?ve run into this myself with other programs - not Creatives software. After reinstalling, everything worked fine.
Another thing to?try is using the reset button?on your unit. I'd try that first before you reinstall the software.
Good luck!!
CW

Computer won't recognize Zen V plu

The same thing happened about a month ago, the computer won't recognize my 2gb zen v plus.. Then I just reinstalled the programs, and everything was normal. It recharges my player normally, but I can't add any songs, videos, pictures etc. The player hasn't fallen down or anything. It's about 6 months old (bought in October. When I open My Computer, there isn't even a removable disc or sth. So, could anyone give me some advise?

When I purchased my Sleek Photo last spring, I had the exact same problem. My PC via Windows Update was up to date, and I knew it wasn't my hardware, USB drivers, etc. as I have another player (a Rio) that worked fine. I found this thread, and followed what the poster <EM>DM</EM> had said. This worked perfectly, make sure you follow the directions, and see if your PC is compatable with DM's fix. I hope this hel
ps.
http://forums.creative.com/creativel...id=3682#M30748Message Edited by Tony3 on 09-0-2006 0:07 AM

Windows won't recognize Zen Micro

I hadn?t updated my Zen?s firmware for long time ago. Then came this ?Plays-for-Surefeature. I think the name won?t fit the bill at all. Suddenly, on the half way of the update, the software crashed and I HAD to restart my Zen since there wasn?t any progress for a very long time.
Now to the actual problem. When I connect my Zen to PC it says that Plays-for-Sure device has been recognized, but when I go ahead, both Windows Media Player and updated Winamp player (also supporting this feature), won?t recognize it. When I try to update the firmware again, it does the same thing: saying my player isn?t connected. I think I?m very disappointed with the updating thing. I have had this player only for a bit more than a year, so the warranty has also come to an end. Could anybody suggest me what could I do?

[size="4" color="#330000">Heres the thing. my zen micro was giving me troubles i.e it was pausing on the creative logo and never turned on .so i got the firmware update and it worked fine.[color="#ffff00">[color="#330000">Then i had to use windows media player because the creative media organizer doesnt recognize it and it is apparently an MTP media player. Then i tried updating the firmware again because it was freezing on the creative screen as before only this time because of the zen micro having the newest update the firmware installation doesnt recognize my zen[color="#330000"> an[color="#330000">d it [size="4" color="#330000">Says that windows media player has encountered an unknown error . This meant however that my zen now has NO firmware on it,the firmware update doesnt recognize it and it is not detectable by creative media organizer so i am unable to use it after paying ?40 for the dam thing

My PC won't recognize Zen Micro- please h

I have Windows 98 on an older PC, and am planning on buying a new computer later this year. I received the Zen Micro as a Xmas gift but am just now getting around to loading songs onto it (so my free service is expired). It's supposed to be Windows 98 compatible but the MediaSource won't recognize the player. I downloaded WMP series 9, and it will sometimes not recognize the Micro at all, sometimes recognize it but freeze up when I choose the device, sometimes freeze up when I try to open the Music folder within the Micro, and about in 20 attempts it will recognize the device perfectly and transfer mp3's (after having to be continuously rebooted). I have used my Zen Micro on other computers with Windows XP with no problems at all. Short of shelving my player for 6 mos until I get a new computer with XP or Longhorn, does anyone have any suggestions?

Thanks for the suggestion. Although I didn't download new drivers, after speaking with the motherboard manufacturer I went and bought an external powered USB dri've. This didn't really help, so I tried buying a new USB PCI card. Now it works perfectly. I guess there's a problem with my old USB port. Anyway, the tip indirectly solved my problem so thanks.
-Adam

New firmware but Creative software doesn't detect Zen To

I installed new firmware (a story in itself) but since then creative software doesn't detect my player. It works fine through Real player (but slow) and Media player but I preferred the creative software. I have installed updated software but still the same. Not much joy as yet from Creative and I have tried troubleshooting which involves sync-ing with Windows media but it just froze most of the time and was incredibly slow. After rolling back Media player 0 I re-installed but same thing happened.Anyone have any ideas?

I have had the same problem. I've tried to update the firmware and now thw PC software does nor recognise the zen. Tried everthing and in the process of seding it back to creative. Anyone any ideas. could be cheaper to buy something else that works longer than 4 months.

Creative Software doesn't recognize X-Fi but drivers work fi

Hi all, I'm having a very strange issue with my X-Fi Fatalty card.
I installed it on Windows XP SP2.
Driver is installed and works fine, I can hear audio and I can calibrate volume and other things using windows internal mixer.
The problem is with Creative Software: they don't recognize the card.
If I try to run Audio Console or any other utility a pop-up told me that "there are no compatible hardware found" and exits.
I tried to update driver, to reinstall all creative suite completely, to install driver package only but no luck...
The strange thing is that driver is installed correctly (no question marks in device manager) and basic sound works! So I don't think it's hardware fault but software one
Is there a way to force card detection? BTW how is it works? I don't know if creative softwares look for card using a key in the registry, a configuration file somewhere, mac address of the card and so on...
please help me, thanks

Ok folks, this is the trusty XPGoD with a bit of wisdom..... I've tried everything on this thread, and Google Groups, and well... everywhere. Here's what fixes the issue where when you try to open a Creative software app.. it says "No Supported Device was found, do you want to pick one?"? (Something like that)?. Click Start then RUN2. Type MSCONFIG, hit enter3. On the tab your looking at (General), if selected or not choose SELECTIVE STARTUP4. Uncheck the following:Process SYSTEM. INI System FileProcess WIN. INI System FileLoad Startup ItemsAnd make sure USE ORIGINAL BOOT is selected.5. Go to the Services tab6. Check HIDE ALL MICROSOFT SERVICES7. Choose DISABLE ALL8. Reboot?[url="http://support.microsoft.com/kb/30353">[color="#000099">No trust?[/url]? <--Microsoft directions!
This is known in the IT world as a Clean boot, one of the most uncommon ways of Installing software such as Antivirus, and Firewalls. This protects them from the outlandish services/drivers running, and getting in the way. Upon rebooting, you will want to do the following ste
ps.
.. (This is getting longer and longer)?. Click Start and then RUN2. Type SERVICES.MSC and hit Enter3. Go to the Windows Installer service, and Start it. Then close all boxes.4. Go to Control Panel>Add/Remove Programs5. Find Soundblaster (X-Fi, Li've etc.)? just find Soundblaster... Uninstall everything.6. Find ANYTHING with Creative and uninstall it!!!!7. At this point, you may be asked to reboot, typically some software as you're uninstalling will ask to reboot, you may choose to bypass the reboot until all things are gone.8. Upon reboot, you will see Windows XP try to install the device, ignore it, and place your CD in... and install.9. Reboot and enjoy the use of your apps
!!! <font face="Garamond" size="5">XPGoD

Software won't recognize Ipod on installation

I installed my original Ipod software and when it gets to the point in the installation and asks you to plug in the Ipod, I do and windows says "new hardware found iPOD" but the software doesn't recognize it. It doesn't give me the option to format all I can do is click the box that says plug in iPod later. If I do that and finish installing software it won't find iPod then either but windows still does.
Thanks for your help

Well I finally fixed my problem, I dropped itunes and have started using MediaMonkey http://www.mediamonkey.com/ which comes with ipod support that actually works(unlike my itunes).
http://www.mediamonkey.com/device-plugins.htm

Software won't recognize SX50

I have a Powershot SX50 HD and the software doesn't recognize my camera ... says camera not found. I am running on a Mac Mini with the latest OS Mavericks.

I had come to that conclusion as well, and thought I should try to reinstall the software, and will as soon as I can find the original software disk. In the meantime, I bought a universal card reader for $12, and plugged it into my computer. It works great, and brings the pictures up in the Canon software. The reader has the additional advantage of being portable, so I can take it in my camera bag, and plug it into any computer. Thank you for looking into this for me!

Creative MediaSource won't recognize my Zen Micro all of the sudden!! What is going o

When I first began using my Zen Micro, Creative MediaSource worked fine. I could start my player and it recognized it right away. Then I was told I had to update my firmware and download an update to MediaSource. I did both but shortly thereafter I started having problems! Primarily, when i plug in my Micro a window pops up where I have 3 options, none of which are Creative MediaSource. The window has "MTP Media Player" across the top bar, but i havn't a clue what the "MTP" stands for. The 3 options given are "Sync your music using Napster", "Synchronize media files to this device using Windows Media Player", and "Take no action". I initialy tried "Take no action" and then opened MediaSource only to find it didn't recognize my Micro any more. I then e-mailed Creative for help and got a reply telling me to.............
Thank you for contacting Creative Technical Support.
In regards to your issue, you can try uninstall and reinstall
MEdiaSource with these procedures.
. Click START -> RUN -> type MSCONFIG and click OK.
2. Click SELECTIVE STARTUP and then uncheck LOAD STARTUP GROUP ITEMS.
3. Apply the changes and reboot the computer when prompted.
4. Uninstall MediaSource from the system using ADD/REMOVE PROGRAMS.
5. Manually delete the MediaSource folders from the computer system :
C:\PROGRAM FILES\CREATIVE\MEDIASOURCE
C:\PROGRAM FILES\CREATIVE\CTCDDB
C:\PROGRAM FILES\CREATIVE\MEDIA MANAGER
C:\MEDIA\MUSIC
6. Right-click your My Computer icon and click Properties.
7. Click the Hardware tab and then click Device Manager.
8. Remove any listings for Creative NOMAD products in the Device
Manager
(they will most likely be located in the Uni'versal Serial Bus
Controllers category).
9. If you have a category call Other Devices, look for listings in
there
called USB Device. If you have any, remove them.
0. Install MediaSource only from the original installation CD.
NOTE: DO NOT OPEN MEDIASOURCE WHILE PERFORMING THESE PROCEDURES.
Also, you can try reloading the Zen Micro's firmware through recovery
mode.
Move and hold the Power button to the Power On position and re-insert
the battery to the Zen Micro. Hold the Power button until the rescue
mode appears.
Clean Up: Performs a disk scan on the players hard disk
Format: Formats the players hard disk All contents will be lost
Reload OS: Reloads the Operating System on the Jukebox. Do not select
this option unless you have downloaded the firmware. Reloading your OS
will not effect the contents of the files stored on your Jukebox Zen
Reboot: Reboots the device
Please attempt the options 'Reboot' and 'Clean Up' first. If they do
not
help, you must try 'Reload OS'. To do this, you must have a downloaded
firmware from our website ready. Please let us know the results after
these steps, as soon as possible.
For faster service please reply with previous correspondence when
replying to this email.
Best Regards,
Technical Support
Creative Labs Americas
"Get Creative"
I followed the directions, but 3 of the folders listed in step 5 didn?t exist (only C:\PROGRAM FILES\CREATIVE\MEDIASOURCE did), there were no Creative NOMAD products listed as in step 8, and there was no ?Other Devices? as stated in step 9. I did everything else for all the steps through step 0.
I then re-installed Creative MediaSource from the CD only to find it still didn?t recognize my player! I?ve now done this twice with the same results!
Zen Micro Media Explorer doesn?t even recognize my Micro when it'ss plugged in! It just keeps saying ?The device is not connected. Please connect your Zen Micro to the computer?.
I?m hardly a tech expert, but it seems to me that something on my PC is detecting my player and decieding for itself that the only 2 programs it will let manage my Zen Micro are Napster and Windows Media Player. If this is the case where do I go from here?!?!
Moderator Note: Removed the name of the Email Advisor. Please do this in the future when posting email responses from Creative.Message Edited by Jason-CL on 07-2-2005 02:05 PM

LakeTahoeGuy,
Just as SSR mention, if you're using v2.xx.xx (MTP) firmware then you will need to get the correct version of Media Explorer that support this firmware and also install the MTP plugin for MediaSource. Both the software and plugin are available from the site SSR mention.
Jason

Creative software won't recognize Zen V plus

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