Creative Sound Blaster Audigy Platinum

Im having issues with this card when I bought it it was great but now after reformats and installing from the software disc I frist recieve an error saying it cant find the remote reciever then I recieve an exclamation mark next to the audio media controller in system device manager although my sound still works on desktop (but not using computer based programs like cubase sx 3)....thinking it was may be needing an update I came to the website and it told me to update to all latest driver and patches to which I did..rebooted and still same problem this time added problem being I have no sound at all. So why? has this all of a sudden happend... I am coumputer literate enought to uninstall all older software before installing new software from this website but all to no avail...why is there no audio media controller in all the software thats available to download from here... Ive also tried having the realtek audio 97AC driver installed before installing all creative software and also installing it after installing all media from creative but either way it tells you to?uninstall this driver as it can cause conflicts to which I do and its still no sound ?..it resolves the issue of the exclamation mark next to audio media controller in device manager but theres still no sound...So why dont I get any errors when installing the software from the disc it all goes smooth then gives me the no remote reciever detected (tried new batteries in it)....then again same problem with audio media controller...please help me as this card at the time of buying cost me nearly ?200....

It sounds like the card isn't installing correctly, when it is installed it should be listed in the Device Manager with the correct name (so not a generic audio device or unknown device). It would be best to disable your onboard audio to make sure that won't conflict.
What happens when you run the installation CD? Does it seem to install the driver? It may help to uninstall the card, and move it to another slot if it isn't getting picked up correctly. It'll force it onto other resources, reinstall the CD then.
When the card is installed, check in Control Panel -> Sounds and Audio Devices. The card should be listed there so you can select it as the preferred device (for playback and recording).
Cat

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