Creative Suite 2 Issues

Hey guys,
I just installed CS2 and mainly need Indesign, but I keep getting an "invalid serial number message" or a message asking me to personalize my product with the name, organization and serial number and then says the serial number is invalid. I have contacted tech support numerous times and verified that both the serial number and the licensing are correct and valid. Any advice welcomed! Thanks, Kelly

Tech Support should of given you something called "Installer Cleaner" or similar. It sounds like an "Administrator" issue on the OS. Sometimes you have to log-in as a separate user ( they should have told you how to do that, too ) after you've done an "uninstall" of the CS. Then, re-install under a non-administrator. Then, when you restart under your administrator log-in, you should be able to register ( or not ) the CS again. I think once you register, it will not ask you for authentication or give you future error messages. That's my guess. Hope it helps.

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Creative Suite Issues

Hi,
I have a user who has a macbook Pro and I have installed Adobe CS 5 on the machine. The machine is shared between two users. One user see's all apps but the other user can't see any.
Strange as Office works for both users ?
Any Ideas ?
Thanks,

I would check in your "shared" folder or "Administrator" folder. If it's not there it means it's installed on the one, but the other does not have acess to it.

Adobe Creative Suite 5.5 Master Collection Installation and support Issue

My windows 7 operating system became corrupted and I needed to do a fresh installation of both the operating system and the the creative suite.
After installing both the operating system and the creative suite I received an error saying that the program has not installed correctly and to contact support.
I contacted support and I was told support wouldn't help me correct the problem and to ask the forum on how to fix this issue.
Any help on how to resolve this issue would be great!
The files that didn't install correctly were:
WARNING: DW031: Payload:{61A3D10A-AA4D-4E4C-B9DB-6A08D318EA41} Photoshop Camera Raw (64 bit) 6.0.0.0 has been updated and has been selected for repair. The patch {32841ECE-EC28-42CD-A4DD-6CE832A7EA8D} Photoshop Camera Raw (64 bit)_6.3_AdobeCameraRaw6.0All-x64 6.3.0.0 will be uninstalled now.
WARNING: DW031: Payload:{2EBE92C3-F9D8-48B5-A32B-04FA5D1709FA} Adobe XMP Panels CS5 3.0.0.0 has been updated and has been selected for repair. The patch {42774483-D33C-46F7-8B20-FD0B1A3DAC25} Adobe XMP Panels CS5_3.1_AdobeXMPPanelsAll 3.1.0.0 will be uninstalled now.
WARNING: DW031: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 has been updated and has been selected for repair. The patch {A189C479-C7CD-4E08-8CCF-D999B68C0C71} Camera Profiles Installer_6.3_AdobeCameraRawProfile6.0All 6.3.0.0 will be uninstalled now.
WARNING: DW031: Payload:{37AB3C65-E02C-4DCF-B0E0-4C2E253D8FA3} Photoshop Camera Raw 6.0.0.0 has been updated and has been selected for repair. The patch {FD58D99B-9927-4226-8E00-959A4F76BD89} Photoshop Camera Raw_6.3_AdobeCameraRaw6.0All 6.3.0.0 will be uninstalled now.
WARNING: DW031: Payload:{61A3D10A-AA4D-4E4C-B9DB-6A08D318EA41} Photoshop Camera Raw (64 bit) 6.0.0.0 has been updated and has been selected for repair. The patch {32841ECE-EC28-42CD-A4DD-6CE832A7EA8D} Photoshop Camera Raw (64 bit)_6.3_AdobeCameraRaw6.0All-x64 6.3.0.0 will be uninstalled now.
WARNING: DW031: Payload:{2EBE92C3-F9D8-48B5-A32B-04FA5D1709FA} Adobe XMP Panels CS5 3.0.0.0 has been updated and has been selected for repair. The patch {42774483-D33C-46F7-8B20-FD0B1A3DAC25} Adobe XMP Panels CS5_3.1_AdobeXMPPanelsAll 3.1.0.0 will be uninstalled now.
WARNING: DW031: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 has been updated and has been selected for repair. The patch {A189C479-C7CD-4E08-8CCF-D999B68C0C71} Camera Profiles Installer_6.3_AdobeCameraRawProfile6.0All 6.3.0.0 will be uninstalled now.
WARNING: DW031: Payload:{37AB3C65-E02C-4DCF-B0E0-4C2E253D8FA3} Photoshop Camera Raw 6.0.0.0 has been updated and has been selected for repair. The patch {FD58D99B-9927-4226-8E00-959A4F76BD89} Photoshop Camera Raw_6.3_AdobeCameraRaw6.0All 6.3.0.0 will be uninstalled now.
----------- Payload: {2EE4F060-CEE6-4002-AA8B-91B791541767} Pixel Bender Toolkit 2.6.0.0 -----------
WARNING: DF035: CreateAlias:Icon file does not exist at C:\Program Files (x86)\Adobe\Adobe Utilities - CS5.5\Pixel Bender Toolkit 2.6\windows\pb_app.icofile:\\\C:\PIXELB~1\source\winwood\Staging 0X1.FE9047P-1019rea\windows\pb_app.ico42178f80493091e8e552c84a2897e9da68fce32_32_f8049309 1e8e552c84a2897e9da68fce for icon C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Adobe Master Collection CS5.5\Adobe Pixel Bender Toolkit 2.6.lnk with target C:\Program Files (x86)\Adobe\Adobe Utilities - CS5.5\Pixel Bender Toolkit 2.6\Pixel Bender Toolkit.exe(Seq 89)
----------- Payload: {7202D4A7-F7E6-4e7a-B77D-7B1C4E8B5CA6} Adobe Flash Player 10 ActiveX 10.0.0.0 -----------
ERROR: Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action NewCustomAction1, location: C:\Users\REDDWA~1\AppData\Local\Temp\InstallAX.exe, command: -install activex -msi
ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation.
MSI Error message: Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action NewCustomAction1, location: C:\Users\REDDWA~1\AppData\Local\Temp\InstallAX.exe, command: -install activex -msi
----------- Payload: {11C0657F-2BD4-4CBC-87F3-9455DC91886E} Recommended Common Fonts Installation x64 1.0.0.0 -----------
WARNING: DF054: Unable to read Adobe file version for file path 'C:\Windows\Fonts\RosewoodStd-Regular.otf'(Seq 60)
ERROR: DF012: Unable to find file(Seq 60)
ERROR: Error code: 2(Seq 60)
----------- Payload: {47CE893F-A0FF-4094-AA16-5209AEA7C7E0} Firefox Plugin CS5.1 6.1.0.0 -----------
WARNING: DF012: File/Folder does not exist at D:\Adobe CS5_5\payloads\AdobeContribute6.1-FFPlugin\OEM(Seq 32)
----------- Payload: {208DE3D5-541C-41B0-8595-7A608A6E4306} IE Plugin CS5.1 6.1.0.0 -----------
WARNING: DF012: File/Folder does not exist at D:\Adobe CS5_5\payloads\AdobeContribute6.1-IEPlugin\OEM(Seq 26)
----------- Payload: {4A4F91EA-5951-4C5C-B911-027D802817EB} Office Plugin CS5.1 6.1.0.0 -----------
WARNING: DF012: File/Folder does not exist at D:\Adobe CS5_5\payloads\AdobeContribute6.1-OfficePlugin\OEM(Seq 34)
----------- Payload: {DD309051-FACF-4A5E-87F1-C57154BB3DE8} Adobe Contribute CS5.1 6.1.0.0 -----------
WARNING: DF012: File/Folder does not exist at D:\Adobe CS5_5\payloads\AdobeContribute6.1-mul\OEM(Seq 8283)
----------- Payload: {8DADF070-FE60-4899-8EF0-4242E7702F7D} Adobe Fireworks CS5.1 11.1.0.0 -----------
WARNING: DF012: File/Folder does not exist at D:\Adobe CS5_5\payloads\AdobeFireworks11.1.0All\OEM(Seq 1215)
ERROR: DF023: Unable to delete backup file at "C:\adobeTemp\backup\adobetmp6552922255" Error 5 Access is denied.(Seq 74)
ERROR: DW063: Error committing command ARKDeleteFileCommand(Seq 74)
----------- Payload: {1C9D6B02-8B92-4E40-8B22-37D8C95430F0} Adobe Fireworks CS5.1_AdobeFireworks11.1.0en_USLanguagePack 11.1.0.0 -----------
WARNING: DF012: File/Folder does not exist at D:\Adobe CS5_5\payloads\AdobeFireworks11.1.0en_USLanguagePack\OEM(Seq 74)
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Adobe Flash Player 10 Plugin: Install failed
ERROR: DW050: - Adobe Flash Player 10 ActiveX: Install failed

Partrick Gray it from the error message you have posted there appears to be a problem with the Windows Installer Service. Please see Error "1721 [or 1722]: There is a problem with this...package" when installing | CS4 | Windows for additional details.

Crazy Software issues seem to point to Adobe Creative Suite 5

Using Windows Vista Home Premium. INtel Core i7 CPU. 6 G RAM, 64 Bit operating system, Creative Suite 5
I started having trouble...weird things happening on my computer a year ago. Silverlight plug in crashes. Adobe Acrobat crashes. Firefox crashes. Word crashing repeatedly. Keyboard skipping every 3-4th letter or freezing. Mouse having a mind of its own, needing extra coaxing to go where I wanted it to go.
I have a custom built PC. I've taken in to the guys that built it to check for viruses. They found some but no big deal. They didn't fix my problems. The strangeness happens randomly so I limped a long for a few months and then get frustrated and try to solve the problem again.
I have replaced my keyboard/mouse combo and that slowed down the issues but they still persisted randomly. I have uninstalled all adobe products and reinstalled...no luck. Word crashed more than anything at that time so I uninstalled and reinstalled Microsoft Office. No improvement.
I have purchased a new graphics card...no help. When photoshop started doing weird things, like when I crop, changing the resolution of my document to 1, or no longer letting me re-size anything, freezing and crashing multiple times in a day, I took to the last resort.
I had the whole operating system uninstalled and reinstalled wiping my computer clean. The computer guys said this would fix my problems 100% certainty. As soon as I got it home, the keyboard was possessed again! I unplugged all hardware except monitor and (new) wireless mouse/keyboard and the only software installed was Office and Creative Suite. I still had problems. Firefox and Photoshop are freezing and crashing all the time. What else can I try????
My suspicion is that Adobe is just not playing nice with my system or any other application.
Please help.
Angela

My suspicion is that Adobe is just not playing nice with my system
Unlikely. Whatever you see are probably driver issues with your USB and keyboard controller or even possibly physical damage on the plugs or controller chip, including voltage issues due to a poor power supply or a fused resistor or capacitor on the motherboard.
Mylenium

I am having issues installing my Creative Suite 5.5 or 5 software

I am trying to install my Adobe Creative Suite 5.5 or 5 software and I am running into difficulties with my installation. Is there some steps I can perform which will allow me to resolve these difficulties?
We have a great document for resolving installation issues. I would recommend reviewing, "Troubleshoot installation | CS5, CS5.5." This document is a good starting point and the steps offered should lead to a resolution for the diffculties you have been experiencing.

You need to check the settings under System Preferences > Trackpad. This has nothing to do with the iPhone 5. Specifically check the first two options and click on the text below each.

I purchase Adobe Creative Suite 5.5 Web Premium and I did not get Illustrator in my package. Can you check on that issue please!

I purchase Adobe Creative Suite 5.5 Web Premium and I did not get Illustrator in my package. Can you check on that issue please!

Web Premium does not contain AI.
Mylenium

Creative Suite 5 Premier Pro Encode Issues

Hello Fellow Experts,
I am having a problem with my Adobe Creative Suite 5 Premier Pro software. I spent a long time working on a movie and when It tries to Encode in Adobe Media Encoder, it wants to take 10 hours for 2 minutes. The file that I'm trying to encode is not complicated at all. It only consists of 20 pictures (dimensions less then 2500x2000) and one sound track.
There are transitions and a few effects in the sequence, but not enough to make it take 10-12 hours for just 2 minutes!
I've already given my 32 bit laptop more virtual memory, and that fixed a low memory error, but it is still wanting to take too long.
The original file is over 40 minutes long so it would really help if someone had an idea for me. Does anyone know what the problem might be?
I've encoded 3 minute clips before and it only took 4 hours...
I don't have access to a better computer either.
Any ideas?

Nobody can know. Your info is at best rather broad and generic, at worst vague. In any case, your computer seems seriously underpowered and from the program possibly being too busy with decoding the full 40 minutes first to issues with disk based caches on slow drives to specific CoDec and hardware acceleration issues I could imagine a million things going on. Just because you only use a handful of effects doesn't mean that those otehr things couldn't drag your system down. Extensive file I/O can be a real killer on any project. Well, whatever. What you see is probably perfectly normal within what you can expect on your system. Some housekeeping like defragemnting disks and removing old temp files might improve matters slightly, but I realyl think short of buying a better computer there is not much you can do...
Mylenium

Creative Suite 6 Design Crashing - try to reinstall and having major issues

Creative Suite 6 Design & Web Premium started crashing recently every time I try to open one of the programs. I have an iMac 27-in Mid 2011 running Yosemite 10.10. The programs were working fine up to a few days ago. I'm trying uninstall and reinstall, but when I try to uninstall by choosing the uninstaller in my applications folder, I'm told the Adobe Application Manager is already running even though I can't see it anywhere on my Mac as a background process. When I try to use the CD to re-install CS6, I'm told that Adobe Installer is already running even thought I can't see it anywhere on my mac either. So I used this article and downloaded the cleaner tool and ran that (Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6). But I'm still having issues trying to install now. So I need help trying to figure out how to kill the Adobe Installer and/or Application Manager permanently so I can reinstall.

I did and there isn't a process there that is the Adobe Installer. When I double-click on the installer on my CD, I see the process start in the Activity Monitor, but I still get the message that the Adobe Installer is running already and I need to close it. I've actually uninstalled everything at this point using a third-party software called AppCleaner so there aren't any Adobe files left on my computer. So I have no clue how the Adobe Installer can be running already if it doesn't exist on my computer nor is there a process in the activity monitor running. Any suggestions?

I'm having trouble with My adobe Creative Suite 4 Design Standard programs opening. They will bounce to open but won't open up and eventually I will need to force quit as they aren't responding. I'm thinking it may be a font issue but need some support A

I'm having trouble with My adobe Creative Suite 4 Design Standard programs opening. They will bounce to open but won't open up and eventually I will need to force quit as they aren't responding. I'm thinking it may be a font issue but need some support ASAP!

Nobody can tell you anything without proper system info or other technical details like the crash logs.
Mylenium

Issue with reinstalling Adobe Creative Suite

I have installed Adobe Creative Suite 4 on my laptop and a desktop computer. I uninstalled from desktop in order to reinstall on a new desktop computer ( as the previous desktop is now not usable).
However I now get a message that records show that the software is installed in 2 machines. How can I get assistance to remove records of software completely from my old desktop inorder to use the sofware in my new computer.
I have been given a deadline to correct the issue. please help
Thank you
SpicyDeli

Contact support by web chat or phone and have them reset activations.
Mylenium

Adobe Creative Suite 6: Activation Issue on a new SSD

I own a licensed copy of Creative Suite 6 for Macintosh. I've installed it on my Mac Pro and my MacBook Pro. I am planning on replacing the optical drive, which I never use, with a solid state drive. I intend to clone the operative system and applications like CS6 onto the new solid state drive. My hope is that I will make my aging MacBook Pro significantly faster.
Question: Will I have to deactivate CS 6 before I do this and then reactivate it after the cloning is complete? Will I have to reinstall CS 6 from my original DVDs? What other issues will I face?
Thanks,
EV

Forget the cloning, reinstall the programs properly. Otherwise the activation will not work because quite simply the activation key is not there. of course you should always deactivate existing installs before meddling with any of this...
Mylenium

Creative Suite CS3 and InDesign CS4 Issues

Hi,
I'm hoping this is the right place to post. I installed parts of Creative Suite CS3 on my system (just the basics, PS, ID, Illustrator, etc.).
Later on I just got Photoshop CS4 and Installed that.
Now, months later, I want to instally the rest of CS 3 on my system, yet half way through Disk 1, it ejects the disk and asks me to install the InDesign CS4 disk. I don't have InDesign CS4! I did install the trial version but then uninstalled it.
Any ideas?
Thanks!

A,
Uninstall anything CS4 (use Adobe's uninstaller; do not just drag to trash). Install your CS3 components; then install Photoshop CS4 again. It would seem there is either some dependence upon certain components shared by both versions; or maybe it's the way some data is transfered behind the scenes from one version to the other.
Remember to repair permissions and run DiskWarrior to fix any permissions, disk or directory issues that sometimes crop up.
On a slightly different note, on my well-maintained system, I had the Master Collection CS3 on my Mac; then installed the Master Collection CS4. When I recently decided to uninstall most of CS3 (per instructions), I found that for a few CS4 apps, I had to enter my password the first time I launched them. But Photoshop would tell me some scripts were missing, and the solution was to uninstall Photoshop CS4 and reinstall it.
Go figure!
Neil

Issues with creative suite 6 second disk installation

The second disk to my creative suite 6 will not autorun or installi really need help spent a lot of money and i cant even use it!!!

Hi Poetjoe,
Yes , It will work for you ! If you install the product using the link mentioned above and use your Serial number to activate the product , there would be no issues for you .
Please do so and let us know if you have any other query that we can help you with.
Cheers,
Kartikay Sharma

Issue with upgrading to Adobe Creative Suite 6 Design & Web Premium.

I am running into a serial number error. I am trying to upgrade from Adobe Design Premium 5.5 to Adobe Creative Suite 6 Design & Web Premium. When I am prompted to input the serial number for Adobe Design Premium and I copy it directly from my account it says "This serial is not for a qualifying product. Please try another." What am I doing wrong?

Is CS5.5 also an upgrade version or was it purchased as a full version? (This is somewhat of a gray area for me as far as not knowing if you need to enter the qualifying full version or not.)
You might try talking to Adobe Support directly... try the chat option...
Here are some links to help make contact:
http://www.adobe.com/support/chat/ivrchat.html
http://www.adobe.com/support/download-install/supportinfo/

Old Creative Suite license issue

We have an old physical copy of Creative Suite 1.0 with disks and license sticker on the box. The license is currently in use on an old XP machine that we need to upgrade to Window 7. There is no deactivate option, and the product will not activate once installed on Win7.
We talked to one Adobe representative who said the CS1 & 2 activation servers were taken down. He referred me to a web link with downloadable CS2 media with a license key (yes CS2 not the CS1 that we have).
After downloading and installing this with the license key provided, it says there is a problem with the license. I talked to another rep who said they only handle customer service and that I need to post on the forums for technical support.
So can someone help us out here? We just want to get our old product re-activated.
Thanks.

Yea, I noticed this the first time I did the setup because it asked me to enter the next disc. I will go ahead and try this again, but the fact that it didn't ask me about the other disc and said it installed successfully makes me think I did the install fine and the license just isn't working.
EDIT: I noticed this after reading over the instructions page again: "You can use the serial numbers provided as a part of the download only if you legitimately purchased CS2, CS2 applications, Acrobat 7, or Audition 3".
Does this have anything to do with the sign in ID used to access the downloads page? As I mentioned before, we have the CS1 Suite, but the Adobe rep took us to the CS2 download page; I'm guessing because the CS1 is older and harder to deal with activation. I asked the second Adobe rep about this when the install didn't work, and he asked which ID we used to purhase CS1. I explained to him it wasn't an email address since this was back when there were user IDs that were not email addresses. This is when he referred me to the forums.
Thanks.

Creative Suite CS 4 Licensing Issue

Hi there, a few month ago I installed the Creative Suite in a computer but then suddenly that computer OS got broken so I formatted and install a different OS and re-install the CS again, and then last week the computer died. So I bought a new one and I'm install the CS4 but now I get a message that I've already activated the suite in two pcs, so my question is how can I deactivate the license if the computer is broken? The hard disk is ok, but I have to format it in order to work in a new computer , what could I do in that case?
Thanks.
Michael

Try this method outlined by Adobe:
You can use the following method to initiate the Java runtime installation or confirm it is currently installed.
Go to Applications > Utilities > Java Preferences.
Open the Java Preferences.
If Java is not installed, you receive the following message:
“To open “Java Preferences," you need a Java runtime. Would you like to install one now?”
Read more from this article:
http://kb2.adobe.com/cps/909/cpsid_90908.html

Creative Suite 2 Issues

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