Creative Suite 3 software authorization number

When I try to launch my Creative Suite 3 software on my new computer, it asks me for an authorization number which I originally obtained via telephone. Now this service is unavailable and I don't have the box with the authorization code. What can I do? I have my serial number and activation number ... Please help!

Unfortunately, only Adobe customer service can assist you with your issue. These are user forums; you are not addressing Adobe here.
Click on the link below, and after that click on "Still need Help? Contact us."
Then on the next page, click Chat
There is also a phone option.
http://helpx.adobe.com/contact.html?step=PHXS_downloading-installing-setting-up_licensing- activation

Similar Messages

Creative Suite 2--invalid serial number message on Vista

I just got a new computer with Vista (64bit). I successfully installed Creative Suite 2--it accepted my serial number initially--but now when I go to open any of the programs, I get the prompt for name, company, and serial number. Each time, my serial number is rejected as invalid. (I've checked many times, and I'm positive I'm entering the correct serial number.)
I'm fine with purchasing the upgrade to 4, but I'm concerned that I'll buy it and it won't work. I assumed I would need to install 2 on my machine before I could upgrade, which is why I did it--even though I've read about problems running 2 on Vista.
Should I go ahead and get the Creative Suite 4 upgrade--and troubleshoot at that point if I have problems? I'm just worried about losing all that money if it doesn't work!
Thanks!

http://kb2.adobe.com/cps/325/325739.html
The above references XP64 but also applies to Vista 64.
But you do not have to have CS2 installed to upgrade to CS4. Just have the disks and serial number handy. If you do upgrade make sure you install in the default location.
Bob

I purchased the Creative Suite 6 software in August. I just suscribed to cloud & DW won't download?

I purchased the Creative Suite 6 in August - the Design & Web Premium software package.
However, I can not get the animation I made in Edge Animate into the website I made in DW CS6.
I was told I could only accomplish this with the Cloud subscription.
I am a student, My final web site project is due Monday. I need to insert the Edge Animation I have made into my DW CS6 website.
Since the Edge Animation Insert update to DW CS6 is only available to Cloud Subscribers, I purchased the monthly subscription today.
However, Creative Cloud will not download Dreamweaver CS6 to my computer because it is already downloaded.   (my store purchased version)
How do I get access to the Cloud Version of DW CS6 (the updated version with the Insert Edge Animation update)?
And, still have access to my store purchased DW CS6 that is already downloaded on my computer.
Help Please Appreciated,
Nena

There is no such thing. Only one version of DW CS6 can exist at any given time. The cloud version will simply replace your otehr version. Do a Help --> Deactivate, then run the Creative Suite Cleaner Tool and elt AAM reinstall everything.
Mylenium

How to download creative suite with the serial number

I have the discs from when I purchased creative suite 3. The serial number is registered to me. I recently bought a macbook pro. I would like to get my creative suite over to the new computer. Any suggestions on how to do that?

Just install the application from the discs and use the serial number to activate. You are allowed to have two machines with activated installations if you wish to keep both working. If you wish to free up the extra activation then open an application on the old machine and choose Help -> Deactivate.

OT: Adobe to Discontinue Boxed Sales of Creative Suite (CS6) Software

Inevitable really.
http://www.adobe.com/products/creativesuite/faq.html?PID=2159997#upgrade-eligibility
http://prodesigntools.com/adobe-ends-cs6-boxed-copies.html
Now it's download or Cloud (although I believe a backup disc can be purchased with a download copy).

Well, it's a different world out there.
Some years ago, I did a report on the death spiral of the CD/record stores. The electronic delivery system was taking over and people were finding that downloading .mp3 files for their digital players was more than just a little adequate. And it was cheaper.
The only stores I have seen selling boxed software are Wal-Mart and the Apple Store. And I have to wonder how many of those boxes Apple actually sells out of their store—I've always seen them as being more an indication that Apple computers run all sorts of software for everyone's needs than an offer to sell. And Apple sells everything at the MSRP—no discounts. Adobe's download or Cloud policy will end store discounting of their software, and most of that is from the various online stores like PC Connection and The Software Tech Store.
I wonder if they'll collect Connecticut sales tax, which is 1% for digital downloads…

Creative Suite 6 and other software downloads

To download Creative Suite 6 software downloads please see CS6 product downloads page. You can also enter your serial number during the installation process if you have a purchased license for Creative Suite 6.
If you are looking for other software downloads, this includes older Creative Suite, Photoshop and Premiere Elements, or Acrobat, please see the Prodesign Tools site to locate download links for the software titles. Please make sure to complete the Very Important Instructions section prior to clicking on the download link.
Message was edited by: Jeff A Wright

Hi,
The link you gave doesnt work.
I get,
Access Denied
You don't have permission to access "http://trials2.adobe.com/AdobeProducts/DSST/CS6/win32/DesignWebPremium_CS6_LS16.7z" on this server.
Reference #18.be997b5c.1383748738.32ac10c
Cheers,
This is for CS6 Design and web premium.

Trying to re-install my Creative Suite 5.5 and entered my serial number from Adobe account and it says invalid serial number for product, explain?

Why?

Error "The serial number is not valid for this product" | Creative Suite
http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html

Where is my serial number on my Cs6 creative suite box

Hi There,
I have migrated from my old mac to my new mac, but adobe creative suite wants my serial number. Problem is on the original box or disc I can't find it anywhere. Is there another way to retrieve it off my old computer before I wipe if clean? Can adobe give me the serial number if I give them proof of purchase or box number/barcode? I bought the disc 2 years ago from a retailer. Any help would be great if Adobe staff can contact me?
Thanks so much

Hi Alice,
I can see that you have purchased Adobe Design Standard CS6 Volume license.
I have sent the same to your registered email address.
Regards,
Rave

I bought few years ago a Creative Suite Design Premium and when I want to register my series number, yours services say that the number is invalid. I very surprise because I used it before on a PC computer that doesn't work anymore. I change my computer

I bought few years ago a Creative Suite Design Premium and when I want to register my series number, yours services say that the number is invalid. I very surprise because I used it before on a PC computer that doesn't work anymore. I change my computer with a Mac. Can You verify the number you customer services gave me, L. Fernandes : <serial num removed-kglad>. I give you my phone number in Paris : <phone num removed - kglad>. Best regard. Chantal

http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html
p.s. this is a public forum. posting your phone number is a bad idea and posting your serial number will get it banned (or used by someone else and unavailable to you).

Activation server shut down for Creative Suite 2, Acrobat 7, and Macromedia products

Effective December 13, Adobe disabled the activation server for CS2 products and Acrobat 7 because of a technical glitch. These products were released over 7 years ago and do not run on many modern operating systems. But to ensure that any customers activating those old versions can continue to use their software, we issued a serial number directly to those customers. While this might be interpreted as Adobe giving away software for free, we did it to help our customers.
If your software is affected by the activation server shut down then you will receive an error that the Activation server is unavailable. The specific affected products are as follows:
Acrobat 7.0 - Windows
After Effects 7.0
Audition 3.0
Captivate 1.0
Contribute 2.0
Contribute 3.0
Creative Suite 2.0
Director MX 2004
Dreamweaver MX 2004
Fireworks MX 2004
Flash Paper 2.0
Freehand MX
GoLive CS2
GoLive 9.0
Illustrator CS2
InCopy CS2
InDesign CS2
Macromedia Studo MX 2004
Photoshop CS
Photoshop CS2
Photoshop Elements 4.0
Photoshop Elements 5.0
Premiere Pro 7.0
Production Studio Premium
The activation server being shut down will not affect currently installed and activated Adobe software. You will only face this difficulty if you need to reactivate the software.
To remedy this difficulty we have made available a version of these software titles that does not require activation for Users who have previously purchase the affected software. For additional details and specific links to the software please see:
Error: Activation Server Unavailable | CS2 products, Acrobat 7 - http://helpx.adobe.com/x-productkb/policy-pricing/creative-suite-2-activation-end-life.html
Error: Activation Server Unavailable | Macromedia branded products - http://helpx.adobe.com/x-productkb/policy-pricing/macromedia-legacy-activation-error.html
If the software title you have purchased is affected by the activation server being shut down, but is not available for download in the previously referenced pages, then please contact our support team at http://www.adobe.com/support/chat/ivrchat.html. Please be aware our support team will not be able to provide assistance for downloading or installing the Creative Suite 2 software.
System requirements
Creative Suite 2 software was only designed to run in the following operating environments:
Mac OS X v.10.2.8–v.10.3.8. PowerPC® G4 or G5 processor
Microsoft® Windows® 2000/Windows XP. Intel® Pentium® III or 4 processor
Extraction instructions
If you are receiving a message to insert disc two please see the following extraction instructions:
In the English version of the software the file CreativeSuiteCS2Disc2 extracts to C:\Creative Suite\Adobe Creative Suite 2.0\. CreativeSuiteCS2Disc1 and CreativeSuiteCS2Disc3 both extract to C:\Creative Suite CS2\Adobe Creative Suite 2.0\.
Please copy the contents of the C:\Creative Suite\Adobe Creative Suite 2.0\ folder to the C:\Creative Suite CS2\Adobe Creative Suite 2.0\ folder and you will no longer be prompted to insert disc two.
Additional information
Some Users have reported success getting Creative Suite 2 to install under Windows 7 64-bit. Please see http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_programs/windows-7-is-n ot-compatible-with-adobe-photoshop/6f1b4955-7166-4b8f-ad9b-5d19150f803f for more information.
Still facing installation difficulties?
If you are experiencing an installation issue with the software currently available I would recommend creating a new thread in the Downloading, Installing, and Setting up forum - http://forums.adobe.com/community/download_install_setup. If you can please make sure to include the following:
•          What software are you trying to install?
•          Which operating system are you using?
•          Was the software previously installed prior to downloading the non-activating version currently available?
•          What specific error messages are you receiving when trying to install?
Please also see the original discussion on this topic at http://forums.adobe.com/message/4919014#4919014.

Hello Jeff.
EN version is not so eaqual in all with CZ version, I have PREMIUM one, not Standard.
So I download these EN versions and Acrobat 7Pro separately.
It look that it works, I have it installed on my presentation laptop. I ussualy work on PC and laptop is for bussines trips mostly.
When I was working on my PC I found in menu one interesting option. I have installed CS2 in 2010 so it works OK, still in CZ. What I found in menu is called "Licence Transfer".
I didnt try it because I dont want to loose my activation on PC, but could you please say to me what does this option means?
Is it possible to copy licence on flash disk and use it on laptop, but it still be in PC also? Or it is only for deactivation, so you will loose it, and after this you can do new activation (which is impossible by server shut down)?
And one question to the end, if I buy some later version like CS4 or CS5 (from some graphic studio which have one licence to sell-transfer) so do Adobe plan to shut down server too, for CS4, CS5 or after this non user/customer friendly solution (I mean for CS2) will Adobe do some application which we can install on our local PC and this app will say to CSxx "Your licence is OK, just continue in work" ?? --- this would be much better, I think if Adobe do this so it will be the same like no-activation versions in EN only but without so many complains and impacts on your customers.
Thank you for reply me

CS4 software serial number

Installed my cs4 software on new mac but serial number is not being recognised. I have de installed from previous mac about 12 hours ago. Do I need to do anything else to allow it to work? Currently only trial version operating.

See if any of the following help:
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
To locate the serial number:
http://helpx.adobe.com/x-productkb/global/find-serial-number.html
Error "The serial number is not valid for this product" | Creative Suite
http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html
If all else fails, you need to contact Adobe Support either by chat or via phone when you have serial number and activation issues.
Here is a link to a page with options to help make contact:
http://www.adobe.com/support/download-install/supportinfo/

My computer doesn't have a disk drive. How can I download Adobe Creative Suite 5?

I am getting the Adobe Creative Suite 5 software from my university's department. I have the software on a disk and an activation code paid for by the department, but my laptop does not have a disk drive. How can I download the software from online?

OLDER previous versions http://www.adobe.com/downloads/other-downloads.html

Cannot unistall creative suite 2

I have just installed the new cs5 programs, so I would like to get rid of the old cs2 versions that are on my computer. The creative suite 2 was never fully installed due to some errors, but the programs still appear in the adobe folder and they still try to open even when I am trying to open the new cs5 version. I tried going to "uninstall program" in the control panel, but when I click on "uninstall/change creative suite 2," I get the following message:
"Installation cannot continue until all adobe creative suite applications are fully closed. This includes adobe acrobat, which may be running in the background. Please close all your applications and restart your computer to continue with installation."
Acrobat is never running when this prompt comes up, and I have tried restarting the computer to no avail. I also get the same prompt when I try to finish fully installing the creative suite 2 software. I am at an impasse. Any help would be greatly appreaciated. Thanks.

All Adobe products (Flash, Acrobat/Reader, Photoshop, Creative Suites, etc.) leave a VERY pervasive footprint on your hard drive. Addobe Cleaner Tool only works for CS 3 and newer; do not know how effective MS Cleanup Tool is. Here is a way to manually clean everything up. I did this 4 weeks ago and everything works flawlessly now.
SOLUTION (not easy, but it works):
Before doing anything, make document and any database/presets/cache back-ups beforehand (keep notes on their designated location*); manually create a System Restore point. (Be prepared to restore or reinstall Windows if necessary - I did not have to do either.)
Completely and meticulously eradicate (clean) your hard drive of ALL Adobe programs [uninstall, remove remaining folders, and remove only the registry entries that have the Adobe name attached (unless you are an expert and fully understand the other entries)]. Use this as a guideline http://kb2.adobe.com/cps/400/kb400769.html
Do a Custom/Manual reinstall of all your Adobe products *in order of release dates* (OLDEST first).... do not include Reader, Flash, etc. If your CD will not automatically run at this point, click "Open folder to view files" (use Computer/Windows Explorer, if necessary). Click "Adobe Creative Suite (or your desired program) ==> Setup.exe" (IMPORTANT: Make sure that Reader, Flash, etc. are unchecked.)
After each of your desired Adobe programs are installed, test to insure they boot up. Then download the latest Reader, Flash, etc. apps and install them (I did this in order of release date - oldest first). Do test boot(s) again.
Copy/Paste your document and any database/presets/cache back-ups into the appropriate folders (*this will vary depending on your programs and your filing system).

Adobe Creative Suite Cleaner Tool

Windows 7
I already have the Creative Suite for CS5
I have recently purchased the license for and downloaded some programs with Creative Cloud
Question about the article at http://www.adobe.com/support/contact/cscleanertool.html
The first paragraph states:
"The Adobe Creative Suite Cleaner Tool helps resolve installation problems for Adobe Creative Suite 6, Adobe Creative Cloud, Adobe Creative Suite 5 - 5.5, Adobe Creative Suite 4, and Adobe Creative Suite 3 software."
Item 7, near the bottom states:
"Now you can proceed with your installation of the desired shipped version of the Creative Suite"
My question should be obvious:
Which is it?
Does the Creative Suite Cleaner Tool apply to Adobe Creative Cloud or to the shipped version or to all listed in the first paragraph?
This is another example of why SO MANY OF US are so frustrated by your support.
Please answer the question without a link to another article with contraditions or, for that matter, any article.
It's a simple question.
I am spending MANY hours trying to correct YOUR error, which leads to Creative Cloud install failures. And, yes, I have gone to the forums, to the community, and have replied, and continue to read support's circuituous excuses and misdirected answers.
Thank you.

The Adobe Creative Suite Cleaner Tool helps resolve installation problems for Adobe Creative Suite versions 3-6, and Creative Cloud. The tool can clean up install records for prerelease installations of Creative Suite products. The CS Cleaner Tool does not interfere with existing installations of previous versions of Adobe Creative Suite products.
Please refer the link: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

Memory leak in creative suite CS6

Hi
i have a user that run the creative suite cs6 software and after a few hours of using the software the machine becoming slower and slower.
she as to close some software or reboot the machine to be able to work again with adecent speed.
Thanks helping
Pierre

We cannot know. You are not telling us anything about the machine, what programs, what steps. Sorry, but just calling it a memory leak doesn't make it so and without an exact scenario to reproduce, this is pretty useless. In fact this could be just as well a generic system issue with swap space filling up, graphics card buffers not flushing, clipboard data accumulating or the system continualyl covering your behind by handling driver crashes quietly, but remnants of this obstructing operations. And then of course the usual - security tools blocking stuff, network access exhausting bandwidth and what have you. Otherwise of course any program can bring even the most powerful computer to its knees, if a user uses "bad" settings liek excessive History in Photoshop, but we realyl need a lot more details before we can even begin to take even a guess...
Mylenium

Creative Suite 3 software authorization number

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