Creative Suite 3 Unistall Issue with Illustrator

I recently uninstalled CS3 from laptop as I no longer require it on this machine as I have changed jobs, this left me with a separate version of Illustrator CS on my list of programs. When I try to uninstall Illustrator I get an error message
"Illustrator CS has been installed as part of the Adobe Creative Suite and can only be updated by using Creative Suite installer.
To use this stand alone Setup program instead, you must first uninstall Illustrator CS"
I am trying to uninstall Illustrator CS when this message appears so don't understand why.
Any suggestions?

I'm running Windows Vista Home Premium.
The steps I took were go to Control Panel-Uninstall Programs. I uninstalled Adobe Creative Suite 3 which deleted fine, I also had a separate program for illustrator.
When I select that program and uninstall an InstallShield Wizard comes up, starts to run then errors saying
"Illustrator CS has been installed as part of the Adobe Creative Suite and can only be updated by using Creative Suite installer.
To use this stand alone Setup program instead, you must first uninstall Illustrator CS"
Uninstalling CS is what I'm trying to do

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