Creative Suite 4 reinstallation failed

I recently installed mountain lion and now all the adobe creative suite 4 programs don't work anymore. Reinstallation after deinstallation failed. What can I do?

in general, yes.

Similar Messages

  • Creative Suite CLP upgrade & failed installation

    I'm trying to install the upgrade for Creative Suite 2.3 Premium and I try to install Acrobat 8 PRO, but the installation keeps failing. I type in the serial numbers that I have. I tried it both with and without the dashes in them, and the software says invalid serial number every time. I tried to set up an e-license for this since it says that Acrobat 8 needs to have an e-license, but when I click start on the setup e-license page, it says "No [order] result found." Do I need to set up the ALM or should it work with the serial number and if I need to set up the ALM, why can't it find my order? Any help?
    Jonathan

    I have downloaded the Creative Suite 2.3, saving them (7 total download portions)to the proper download file folder and everything went well.
    Now I am trying to install the CS2 and it works for disk 1(seems like Disk 1 is automatic) then makes a request for Disk 2 which I don't have as this was an EDS (electronic download of the wuite). Then it closes me out cold. What am I missing as to the installation? Why doesn't these programs come on CD's so this doesn't happen?
    Kathleen_main street

  • 4th try to install Creative Suite cs5.5 FAIL

    Hi, please help me!
    I formatted my notebook (win7 ultimate) few days ago and then I tried to install Creative Suite 5.5 few times, but everytime it blocked when try to install adobe help.
    Specifically this is the error report:
    FATAL: DS003: Cannot extract 'C:\Users\Teo\Downloads\Adobe Master Collection CS5.5\CS5.5 Master Collection\Adobe CS5_5\payloads\AdobeXMPPanelsAll\Assets2_1.zip' to 'C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{2EBE92C3-F9D8-48B5-A32B-04FA5D1709FA}'. Error: Error 1223 Operazione annullata dall'utente.
    ERROR: DW001: Set payload cancelled status
    ERROR: DW049: Payload {0094FC04-A548-4D8F-87C1-140431F76C2E} has an action "install" but no resultState
    ERROR: DW049: Payload {00AEBAF2-D950-467B-BD24-449BCA2A4424} has an action "install" but no resultState
    ERROR: DW049: Payload {0215A652-E081-4B09-9333-DC85AAB67FFA} has an action "install" but no resultState
    ERROR: DW049: Payload {0669F23C-1B69-41B4-A3ED-4F54A5986D66} has an action "install" but no resultState
    ERROR: DW049: Payload {067E43CD-3E9C-44BA-89FA-EDE7461BC22B} has an action "install" but no resultState
    ERROR: DW049: Payload {06D87C29-28E7-1016-A154-9C82FB835EBA} has an action "install" but no resultState
    ERROR: DW049: Payload {07C64F28-6F4E-1014-A82C-D40EE8D79912} has an action "install" but no resultState
    ERROR: DW049: Payload {08EF22BC-43B2-4B4E-BA12-52B18F418F38} has an action "install" but no resultState
    ERROR: DW049: Payload {0A186736-9C62-48B2-B1DF-8A9C5CF7C997} has an action "install" but no resultState
    ERROR: DW049: Payload {10355145-8A4C-47F3-994B-B9B81B4DABF5} has an action "install" but no resultState
    ERROR: DW049: Payload {11C0657F-2BD4-4CBC-87F3-9455DC91886E} has an action "install" but no resultState
    ERROR: DW049: Payload {17C6080E-F475-4B49-A30C-EEB85673E999} has an action "install" but no resultState
    ERROR: DW049: Payload {1E9FC118-651D-4934-97BE-E53CAE5C7D45} has an action "install" but no resultState
    ERROR: DW049: Payload {203E18AD-DCE0-439F-A79F-15D4CDA16592} has an action "install" but no resultState
    ERROR: DW049: Payload {208DE3D5-541C-41B0-8595-7A608A6E4306} has an action "install" but no resultState
    ERROR: DW049: Payload {23767F5D-A80C-4264-B8EA-ED4085FC332A} has an action "install" but no resultState
    ERROR: DW049: Payload {2EE4F060-CEE6-4002-AA8B-91B791541767} has an action "install" but no resultState
    ERROR: DW049: Payload {301D39AF-43B1-445B-88CF-D78584200322} has an action "install" but no resultState
    ERROR: DW049: Payload {32841ECE-EC28-42CD-A4DD-6CE832A7EA8D} has an action "install" but no resultState
    ERROR: DW049: Payload {32C78855-194D-4E66-9EB5-D6DC1C418D79} has an action "install" but no resultState
    ERROR: DW049: Payload {3450d4c5-a82b-4428-a512-842ee1555a14} has an action "install" but no resultState
    ERROR: DW049: Payload {37AB3C65-E02C-4DCF-B0E0-4C2E253D8FA3} has an action "install" but no resultState
    ERROR: DW049: Payload {3EE734CB-F7AD-4691-9712-066E9FEC3E62} has an action "install" but no resultState
    ERROR: DW049: Payload {4058E728-84D8-45CE-8E2D-5F35BD6659A1} has an action "install" but no resultState
    ERROR: DW049: Payload {43A1C48E-3E50-410e-951C-E17A66BBF824} has an action "install" but no resultState
    ERROR: DW049: Payload {45063C56-A2A2-4FD1-A56A-A964723EEE1E} has an action "install" but no resultState
    ERROR: DW049: Payload {4569AD91-47F4-4D9E-8FC9-717EC32D7AE1} has an action "install" but no resultState
    ERROR: DW049: Payload {4603E0C5-6880-4A4F-BCF8-DF1F6AE0E317} has an action "install" but no resultState
    ERROR: DW049: Payload {47CE893F-A0FF-4094-AA16-5209AEA7C7E0} has an action "install" but no resultState
    ERROR: DW049: Payload {4883A813-2805-4FA8-A91C-073BA7B2667A} has an action "install" but no resultState
    ERROR: DW049: Payload {49E6D00F-3456-11E0-AE83-842B2B67A8CC} has an action "install" but no resultState
    ERROR: DW049: Payload {4A4F91EA-5951-4C5C-B911-027D802817EB} has an action "install" but no resultState
    ERROR: DW049: Payload {4A8546D0-CEDF-48C1-9BA1-DD5B4ADFC154} has an action "install" but no resultState
    ERROR: DW049: Payload {4B51E596-6BB0-4244-9AB9-344AD5FA6726} has an action "install" but no resultState
    ERROR: DW049: Payload {4C08199E-0D93-4227-8325-F024E71CA7A1} has an action "install" but no resultState
    ERROR: DW049: Payload {50A1D318-3686-4258-911D-C63F68616E8F} has an action "install" but no resultState
    ERROR: DW049: Payload {53AE650C-B909-474F-8A2E-540944D23A77} has an action "install" but no resultState
    ERROR: DW049: Payload {54D89F03-8EED-4FF9-BCDF-3B2E11D448A6} has an action "install" but no resultState
    ERROR: DW049: Payload {589C73F3-27A6-4177-BD6A-4D948E77CBFB} has an action "install" but no resultState
    ERROR: DW049: Payload {5D2A85AB-7391-4EAC-AA61-D5D9C09E4F17} has an action "install" but no resultState
    ERROR: DW049: Payload {5FA850A4-02D6-1016-89BE-9DA43E267FC4} has an action "install" but no resultState
    ERROR: DW049: Payload {606A0AC5-5F90-4379-81AE-11B44707E094} has an action "install" but no resultState
    ERROR: DW049: Payload {61A3D10A-AA4D-4E4C-B9DB-6A08D318EA41} has an action "install" but no resultState
    ERROR: DW049: Payload {650C9D09-D5BD-4532-8BEE-01DBC1DF5537} has an action "install" but no resultState
    ERROR: DW049: Payload {6548A7DA-770A-4BCD-A6ED-719CC7B6FD1B} has an action "install" but no resultState
    ERROR: DW049: Payload {69948243-C019-407C-A4DE-2AAF0A5BDAB0} has an action "install" but no resultState
    ERROR: DW049: Payload {6BC81374-1E33-4495-93E2-DD2B10D358EE} has an action "install" but no resultState
    ERROR: DW049: Payload {6C7D437A-D2E9-4FE9-A4D9-A6329860835C} has an action "install" but no resultState
    ERROR: DW049: Payload {6D96660C-1444-410E-9A84-681C0AFB8937} has an action "install" but no resultState
    ERROR: DW049: Payload {71BC8278-815D-4F8C-8FA5-C6F782C73892} has an action "install" but no resultState
    ERROR: DW049: Payload {7202D4A7-F7E6-4e7a-B77D-7B1C4E8B5CA6} has an action "install" but no resultState
    ERROR: DW049: Payload {75506BF3-0597-1016-8D09-EFDCD9BFC7FB} has an action "install" but no resultState
    ERROR: DW049: Payload {7745F18B-FD8A-4011-BE16-588900C503D0} has an action "install" but no resultState
    ERROR: DW049: Payload {7CAD45EF-24AD-4281-9236-7F8DDB0B9538} has an action "install" but no resultState
    ERROR: DW049: Payload {7CF76BDA-73EA-4C46-A59D-FC3142D83E65} has an action "install" but no resultState
    ERROR: DW049: Payload {7D676EF8-BB79-4741-B799-36F3F1F8DCCB} has an action "install" but no resultState
    ERROR: DW049: Payload {7F9C94CD-0BAC-4F8F-8990-6A5886F4D550} has an action "install" but no resultState
    ERROR: DW049: Payload {807D400F-6F4D-1014-9BE3-CB9A073F0DD9} has an action "install" but no resultState
    ERROR: DW049: Payload {83C6E431-96D9-4EBC-AFBF-1F68F1975FFE} has an action "install" but no resultState
    ERROR: DW049: Payload {83C78C4B-F8AC-4065-A7BB-A3356FC706DB} has an action "install" but no resultState
    ERROR: DW049: Payload {857CC5F0-040E-1016-A173-D55ADD80C260} has an action "install" but no resultState
    ERROR: DW049: Payload {89823DB1-05CA-1016-BA4A-BE6A29E42461} has an action "install" but no resultState
    ERROR: DW049: Payload {8A144389-1133-4D18-9602-23F64D4A3DE6} has an action "install" but no resultState
    ERROR: DW049: Payload {8DADF070-FE60-4899-8EF0-4242E7702F7D} has an action "install" but no resultState
    ERROR: DW049: Payload {8F366029-8F3C-4400-BB65-7BFD1A58F200} has an action "install" but no resultState
    ERROR: DW049: Payload {90BF0360-A1DB-4599-A643-95AB90A52C1E} has an action "install" but no resultState
    ERROR: DW049: Payload {923C4A2E-2795-4363-9688-43ECAEBA93ED} has an action "install" but no resultState
    ERROR: DW049: Payload {925D058B-564A-443A-B4B2-7E90C6432E55} has an action "install" but no resultState
    ERROR: DW049: Payload {94252F70-345E-11E0-8003-0024E8692489} has an action "install" but no resultState
    ERROR: DW049: Payload {96F1D55F-6FA7-4E60-9116-08E69FECA45B} has an action "install" but no resultState
    ERROR: DW049: Payload {98DD55B6-C58C-462F-B8A4-F0585BFEBB15} has an action "install" but no resultState
    ERROR: DW049: Payload {9A8B01C5-78D1-465F-B5F6-BD59B7800EC7} has an action "install" but no resultState
    ERROR: DW049: Payload {9F16123E-05FC-1016-91BC-C090234C0EE3} has an action "install" but no resultState
    ERROR: DW049: Payload {A80C015C-1939-42A5-AD2F-E76C7F194505} has an action "install" but no resultState
    ERROR: DW049: Payload {AC76BA86-1040-7D70-7760-000000000005} has an action "install" but no resultState
    ERROR: DW049: Payload {AE9B837F-D135-42FC-BE03-33545B5DCBDC} has an action "install" but no resultState
    ERROR: DW049: Payload {B38441AD-009A-42A0-912E-EC07EC053F97} has an action "install" but no resultState
    ERROR: DW049: Payload {B4B6FC1B-8BCD-450A-AA4B-F9CA200FC6D0} has an action "install" but no resultState
    ERROR: DW049: Payload {B55FDCCB-8A45-4943-8D90-585C3490A032} has an action "install" but no resultState
    ERROR: DW049: Payload {B7091600-995D-44EC-9B67-0E2025FDA600} has an action "install" but no resultState
    ERROR: DW049: Payload {BD3F3C6B-5F98-109B-A0CA-B0FAE4A7D983} has an action "install" but no resultState
    ERROR: DW049: Payload {BD85DFD4-005F-4219-8E27-C922CC4D8A61} has an action "install" but no resultState
    ERROR: DW049: Payload {C1302004-7A3C-467A-80AC-4D0C9F6982C1} has an action "install" but no resultState
    ERROR: DW049: Payload {C2F8BD34-1692-40F9-BA1B-1CFB2B5FED3A} has an action "install" but no resultState
    ERROR: DW049: Payload {C8C1BAD5-54E6-4146-AD07-3A8AD36569C3} has an action "install" but no resultState
    ERROR: DW049: Payload {C925A34A-01B9-42C3-BB88-C7A78835F0EC} has an action "install" but no resultState
    ERROR: DW049: Payload {CA5071A7-A687-47B0-A1A4-F6D1857BE13C} has an action "install" but no resultState
    ERROR: DW049: Payload {CBBBB5DB-8EF3-40D7-A9FE-5A69100C1EED} has an action "install" but no resultState
    ERROR: DW049: Payload {CBDD7465-CE11-4A58-9497-C370B65923F1} has an action "install" but no resultState
    ERROR: DW049: Payload {CC35904A-0197-4F06-BD70-9CE3DB24DBFD} has an action "install" but no resultState
    ERROR: DW049: Payload {CCB778B5-25B8-4E57-9F20-72B11B443EF9} has an action "install" but no resultState
    ERROR: DW049: Payload {CE45CAE5-0B56-4C52-AE07-98A05027A049} has an action "install" but no resultState
    ERROR: DW049: Payload {CE75F5DB-8CA3-4E84-A30E-AF9160006105} has an action "install" but no resultState
    ERROR: DW049: Payload {D0C50427-0E90-4821-91F3-D9476235901F} has an action "install" but no resultState
    ERROR: DW049: Payload {D57FC112-312E-4D70-860F-2DB8FB6858F0} has an action "install" but no resultState
    ERROR: DW049: Payload {D5B1535A-FDFC-4B40-B2E2-21DA83D9CB57} has an action "install" but no resultState
    ERROR: DW049: Payload {D8CCCF4C-C227-427C-B4BE-736657D2AB7E} has an action "install" but no resultState
    ERROR: DW049: Payload {D97AF04B-B70A-4862-BC25-31E6D9C4A529} has an action "install" but no resultState
    ERROR: DW049: Payload {DD18D60C-87B1-47D9-8312-67508B402FB9} has an action "install" but no resultState
    ERROR: DW049: Payload {DD309051-FACF-4A5E-87F1-C57154BB3DE8} has an action "install" but no resultState
    ERROR: DW049: Payload {DE9919D2-02F6-1016-B9D5-B7E70E2BA75F} has an action "install" but no resultState
    ERROR: DW049: Payload {E348E466-429A-4FB0-AFCF-8306C16BBFF1} has an action "install" but no resultState
    ERROR: DW049: Payload {E39A5ABD-516B-46F9-A042-694BBA6A4E08} has an action "install" but no resultState
    ERROR: DW049: Payload {E471A41E-852F-4A85-AA74-5B82AB81C615} has an action "install" but no resultState
    ERROR: DW049: Payload {E5F5A323-E3CA-4710-ABBB-2C0C25516F89} has an action "install" but no resultState
    ERROR: DW049: Payload {E82097B9-A3B8-404A-9A92-AC16A8AC9576} has an action "install" but no resultState
    ERROR: DW049: Payload {EB186BF2-0A84-40A2-B794-0326D3DF9973} has an action "install" but no resultState
    ERROR: DW049: Payload {EE85C227-0148-4825-B659-6A1E142571EE} has an action "install" but no resultState
    ERROR: DW049: Payload {EF45880C-DD84-46C3-A054-0BC5F76A6BBE} has an action "install" but no resultState
    ERROR: DW049: Payload {F2937914-2BD5-1016-9E87-984840B5D2BE} has an action "install" but no resultState
    ERROR: DW049: Payload {F37EA9EC-638F-4E61-BED4-BDB10461D73B} has an action "install" but no resultState
    ERROR: DW049: Payload {FB720658-01F4-4002-BB69-49E66CD82E30} has an action "install" but no resultState
    ERROR: DW049: Payload {FD58D99B-9927-4226-8E00-959A4F76BD89} has an action "install" but no resultState
    ERROR: DW049: Payload {FF5837B9-6F4D-1014-B2FA-C016F4A584FA} has an action "install" but no resultState
    ERROR: DW050: The following payload errors were found during install:
    ERROR: DW050:  - Adobe XMP Panels CS5: User cancelled installation
    ERROR: DW050:  - Adobe XMP Panels CS5_3.1_AdobeXMPPanelsAll: User cancelled installation
    ERROR: DW001: User cancelled the operation

    Either the install package is damaged or you are running out of temporary disk space....
    Mylenium

  • Install creative suite 4 "Install Fails"

    I am trying to install Creative Suite 4 onto my "D" drive, analizing sytem works ok and I select the programs i want installed.
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    hi
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  • My Acrobat X is missing from my computer and I bought it in the Creative Suite 6. How can I reinstall to get it?

    I bought the creative suite 6 and acrobat X never worked properly and now it is gone from my computer, how do I reinstall it to my computer?
    I HAVE followed these steps but seeing as Acrobat X is not on my computer the last step is not possible.
    1.Launch another CS6 application, such as Photoshop.
    2.Choose Help > Deactivate.
    3.Follow the onscreen prompts to deactivate.
    4.Close the application.
    5.Launch the same CS6 Suite product again.
    6.EULA comes up. Accept.
    7.Sign in with your Adobe ID to register trial. Quit and re-launch application.
    8.Trial dialog comes up. Click on License this Software button in this dialog.
    9.Sign-in with your Adobe ID to register.
    10.Provide CS6 Serial number next. Click Next.
    11.Quit application.
    12.Now Launch Acrobat X

    Hello ,
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    http://labs.adobe.com/downloads/acrobatcleaner.html
    To install  Acrobat X Pro from CS6 suite, please follow these steps,
    1. If you have installation Disk, browse the files from the disk  an navigate to "payloads\AcrobatProfessional10.0-EFG"
        ( if you have downloaded CS6 suite, please navigate to "payloads\AcrobatProfessional10.0-EFG" from the  extracted files. )
    2. Run AcroPro installer  and install  Acrobat as a trial.
    3. Once you install Acrobat,  before launching it,  follow the steps from the below document link.
    http://helpx.adobe.com/creative-suite/kb/acrobat-failed-launch-30-days. html
    Regards
    Sukrit Dhingra

  • Acrobat X Pro will not start Creative Suite 6

    Hi, I installed Adobe Creative Suite 6 Design Standard on a laptop with Win7 64bit and it worked. After 4 weeks now, all programs are working (Photoshop® CS6, Illustrator® CS6, ...) except Acrobat® X Pro.
    The first 4 weeks it worked also, but 4 weeks after I installed the software, it opens only for a few seconds and is getting closed then. What is happening after these 4 weeks? What can I do to start Acrobat X Pro?
    Thank you for your help!
    Tobias

    Hi,
    Please try to follow the steps mentioned in the Knowledge base and check the workflow.
    http://helpx.adobe.com/creative-suite/kb/acrobat-failed-launch-30-days.html

  • Installing Acrobat X pro. I own Creative Suite 5.5, I install all (I have problem to installAcrobat X pro.

    Problem Installing Acrobat X pro. I own Creative Suite 5.5, I install all but I have problem to installAcrobat X pro.
    I tried all the soulutions you proposed but nothing work.
    Now I have installed it as a trial and it works.  it asks for a SN, i insert my own onw SN but it does nor WORK. !!!!!!!
    CAN YOU HELP ME???

    Hello ,
    To install  Acrobat X Pro from CS6 suite, please follow these steps,
    1. If you have installation Disk, browse the files from the disk  an navigate to "payloads\AcrobatProfessional10.0-EFG"
        ( if you have downloaded CS6 suite, please navigate to "payloads\AcrobatProfessional10.0-EFG" from the  extracted files. )
    2. Run AcroPro installer  and install  Acrobat as a trial.
    3. Once you install Acrobat,  before launching it,  follow the steps from the below document link.
    http://helpx.adobe.com/creative-suite/kb/acrobat-failed-launch-30-days. html
    Regards,
    Yuvraj.

  • I own creative suite 6. Then, I unistall acrobat X pro, I need install it back.

    I need install acrobat X pro back to my computer. I have serail number creative suite 6.

    Hello ,
    To install  Acrobat X Pro from CS6 suite, please follow these steps,
    1. If you have installation Disk, browse the files from the disk  an navigate to "payloads\AcrobatProfessional10.0-EFG"
        ( if you have downloaded CS6 suite, please navigate to "payloads\AcrobatProfessional10.0-EFG" from the  extracted files. )
    2. Run AcroPro installer  and install  Acrobat as a trial.
    3. Once you install Acrobat,  before launching it,  follow the steps from the below document link.
    http://helpx.adobe.com/creative-suite/kb/acrobat-failed-launch-30-days. html
    Regards,
    Yuvraj.

  • Install Acrobat X pro. I own Creative Suite 6, I install all (I have problem to installAcrobat X pro

    I own Creative Suite 6, I install all, but I have problem to install Acrobat X pro.

    Hello ,
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    1. If you have installation Disk, browse the files from the disk  an navigate to "payloads\AcrobatProfessional10.0-EFG"
        ( if you have downloaded CS6 suite, please navigate to "payloads\AcrobatProfessional10.0-EFG" from the  extracted files. )
    2. Run AcroPro installer  and install  Acrobat as a trial.
    3. Once you install Acrobat,  before launching it,  follow the steps from the below document link.
    http://helpx.adobe.com/creative-suite/kb/acrobat-failed-launch-30-days. html
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  • Update failed. Windows - Creative Suite 5 Premium. Trying to update Camera Raw.

    My apologies if I'm not following the correct protocol on this forum. It's my first time here.
    I'm a novice with Photoshop and the Creative Suite, and until now I have only used its basic features.
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    I tried to update the Camera Raw plug-in, but it doesn't want to install.
    I tried updating the whole suite using the "Help" and Update menus.
    It downloads the appropriate updates for my version, and apparently begins to install them.
    However, after the install bar reached 60-70 percent, it stops and says installation failed.
    It is properly registered product - the serial number is in My Account.
    Can anyone suggest a fix for me please?
    Thank you.

    update by downloading the files directly and then applying them:
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    however, you may not be able to update cs5 sufficiently to use your camera (which is?).  you can then use the dng converter.
    DNG Converters:
    Win
    Mac

  • I have Creative Suite 6 Design & Web Premium installed on my HP Windows 7 laptop. All of a sudden Acrobat Pro will not open and I cannot reinstall. Get errors 2203, & Error-Install MSI payload failed with error 1603. Help.

    I have not been able to reinstall Acrobat Pro on my laptop. I have Suite 6 Design & Web Premium on my HP laptop. I have Windows 7 operating system. All of a sudden Acrobat Pro will not open so I uninstalled and tried to reinstall the program.
    The error messages I get are:
    ERROR: Error 2203.Database: C:\Windows\Installer\12102c.ipi. Cannot open database file. System error -2147287035.
    ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation.
    MSI Error message: Error 2203.atabase: C:\Windows\Installer\12102c.ipi. Cannot open database file. System error - 2147287035.
    ERROR: Third party payload installer AcroPro.msi failed with exit code: 1603
    Help PLEASE!

    Hi Patricia ,
    For error 2203 ,please refer to the following link.
    https://helpx.adobe.com/creative-suite/kb/error-2203-install-creative-suite.html
    For error 1603 ,refer to this link.
    https://helpx.adobe.com/creative-suite/kb/error-1603-install-cs3-cs4.html
    Let us know if this solves the issue .If required ,we"ll surely assist you further.
    Regards
    Sukrit Dhingra

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  • I am trying to re-install Creative Suite 5.5 Design Standard on my Widows 7 Professional computer after I had to replace the hard drive. I keep getting error message and I get "Exit Code 15: Media DB Sync failed". I have run C Cleaner with same results. H

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    copy the installation files to a desktop folder and install from there.

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    I cannot install Creative Suite 5.5 on my Windows 7 Professional. I keep getting error message: "Exit Code: 15 - Media DB sync failed". I have disabled UAC and Startup items and Services with no luck. Can you please help?

    I am sorry Erickkasner but there is no longer direct support provided for Creative Suite 5.5 installation issues.
    You are welcome to post any specific errors you are able to discover within your installation log to this discussion.  Since you are using Windows then Exit Code 15 could mean one of the following:
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    Update pending to your operating system
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    The installation log file should provide additional insight into the exact error you are experiencing.  Please make sure to use the find command to look for the words 'ERROR' and 'FATAL' to locate the relevant error messages.

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    Contact support by web chat.
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