Creative Suite 5.5 re-install; serial number not for a qualifying product

I have recently rebuilt my computer and need to re-install my creative suite 5.5 software. However when i do it gives me the error that the serial number is not for a qualifying product. I attempted to reslove via CS chat but was unable to get assitance due to it being "outdated". Any help would be appreciated!

I attempted to reslove via CS chat but was unable to get assitance due to it being "outdated".
In so many words: That's BS. Only support can look into the customer database and they have to sort it out. Contact them again, escalate the case to the next level until you get someone qualified enough to resolve your issue.
Mylenium

Similar Messages

  • Upgraded from CS5 to CS6 - Serial number not for a qualifying product. Chat not available

    I get a page saying "serial number not for a qualifying product. Please try another. " during install. I upgraded from Design Standard CS5  to Design Standard CS6 .
    Also, Chat is never available to me. 6 tries to no avail so far.
    Any help would be most appreciated or if someone knows how else I can contact Adobe as Chat is never available.
    Thank you.

    I attempted to reslove via CS chat but was unable to get assitance due to it being "outdated".
    In so many words: That's BS. Only support can look into the customer database and they have to sort it out. Contact them again, escalate the case to the next level until you get someone qualified enough to resolve your issue.
    Mylenium

  • Serial number not for a qualifying product?

    I recently upgraded to CS6 Production Premium from PP CS5.5.  I'm running the programs but everytime I open one of the programs in the suite I get this message: Serial Number Upgrade "serial number you provided is valid, but a qualifying production could not be found on this computer."  I then choose Production Premium CS5.5 from the product list and enter my serial and then I get "this serial number is not for a qualifying product.  Please try another."  I quit the adobe registration program and I can still use my CS6 programs but it constantly pops up. 

    I've seen this sometimes when the languages do not match, between the earlier and the new product. Could you verify that you selected the correct language.
    Also have a look at the following document: http://helpx.adobe.com/creative-suite/kb/error-serial-number-qualifying-product.html. It'll probably help you figure out how to resolve the issue.

  • Problems with Installation Creative Suite 5.5 - Acrobat 10 serial number not valid

    Hi,
    at the end of the Creative Suite 5.5 Re-Installation it says installation of Adobe Acrobat failed. I believe this is because of a wrong serial number. How can this happen, when all other programm parts (Indesign, Photoshop) are working with the same serial number ? A week ago I had to restore the system (Win7 64 bit) with windows restore point. What is the solution to all this trouble ?
    Thanks and Regards.
    Installation protokoll:
    ------------BEGINN-----------
    Exit Code: 6
    Please see specific errors and warnings below for troubleshooting. For example,  ERROR: DW050 ... WARNING: DW031 ...
    -------------------------------------- Summary --------------------------------------
    - 0 fatal error(s), 1 error(s), 8 warning(s)
    WARNING: DW031: Payload:{61A3D10A-AA4D-4E4C-B9DB-6A08D318EA41} Photoshop Camera Raw (64 bit) 6.0.0.0 has been updated and has been selected for repair. The patch {32841ECE-EC28-42CD-A4DD-6CE832A7EA8D} Photoshop Camera Raw (64 bit)_6.3_AdobeCameraRaw6.0All-x64 6.3.0.0 will be uninstalled now.
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    WARNING: DW031: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 has been updated and has been selected for repair. The patch {A189C479-C7CD-4E08-8CCF-D999B68C0C71} Camera Profiles Installer_6.3_AdobeCameraRawProfile6.0All 6.3.0.0 will be uninstalled now.
    WARNING: DW031: Payload:{37AB3C65-E02C-4DCF-B0E0-4C2E253D8FA3} Photoshop Camera Raw 6.0.0.0 has been updated and has been selected for repair. The patch {FD58D99B-9927-4226-8E00-959A4F76BD89} Photoshop Camera Raw_6.3_AdobeCameraRaw6.0All 6.3.0.0 will be uninstalled now.
    WARNING: DW031: Payload:{61A3D10A-AA4D-4E4C-B9DB-6A08D318EA41} Photoshop Camera Raw (64 bit) 6.0.0.0 has been updated and has been selected for repair. The patch {32841ECE-EC28-42CD-A4DD-6CE832A7EA8D} Photoshop Camera Raw (64 bit)_6.3_AdobeCameraRaw6.0All-x64 6.3.0.0 will be uninstalled now.
    WARNING: DW031: Payload:{2EBE92C3-F9D8-48B5-A32B-04FA5D1709FA} Adobe XMP Panels CS5 3.0.0.0 has been updated and has been selected for repair. The patch {42774483-D33C-46F7-8B20-FD0B1A3DAC25} Adobe XMP Panels CS5_3.1_AdobeXMPPanelsAll 3.1.0.0 will be uninstalled now.
    WARNING: DW031: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 has been updated and has been selected for repair. The patch {A189C479-C7CD-4E08-8CCF-D999B68C0C71} Camera Profiles Installer_6.3_AdobeCameraRawProfile6.0All 6.3.0.0 will be uninstalled now.
    WARNING: DW031: Payload:{37AB3C65-E02C-4DCF-B0E0-4C2E253D8FA3} Photoshop Camera Raw 6.0.0.0 has been updated and has been selected for repair. The patch {FD58D99B-9927-4226-8E00-959A4F76BD89} Photoshop Camera Raw_6.3_AdobeCameraRaw6.0All 6.3.0.0 will be uninstalled now.
    ERROR: DW050: The following payload errors were found during install:
    ERROR: DW050:  - Acrobat Professional: Install failed
    --------------------------------------------------------END------------------------------- -

    Exit Code: 6, Exit Code: 7 Installation Errors -
    http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html
    Troubleshoot with install logs | CS5, CS5.5, CS6 -
    http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html
    for information on how to review your installation logs

  • Can't install my  adobe creative suite after i put the serial number. its asking for the serial number for cs3 and i don't have that.... what do i do?

    can't install my  adobe creative suite after i put the serial number. its asking for the serial number for cs3 and i don't have that.... what do i do?

    ANd what exactly? You hav not told us, what you are actually trying to install onto what system and other details....
    Mylenium

  • How do i download my Adobe creative suite CD rom with no serial number?

    How do i download my Adobe creative suite CD rom with no serial number?

    You will ot be able to use that version due to it no longer being supported with an activation server.  You can download and install the next version CS2 if you follow the instructions on the page linked below...
    Error: Activation Server Unavailable | CS2, Acrobat 7, Audition 3 -
    http://helpx.adobe.com/x-productkb/policy-pricing/creative-suite-2-activation-end-life.htm l

  • Error "This serial number is not for a qualifying product..." when installing an upgrade or upsell

    I am trying to open a .indd file.  I am running Adobe InDesign CS5.  I got an error that plugins need to be updated.  When I try to install the updates, I get the error that says: "Error "This serial number is not for a qualifying product..." when installing an upgrade or upsell..."  
    Can someone please help me with what I need to do to be able to open .indd files?
    Thanks,
    Nick

    Those files were created in a later version of InDesign. Have the person that created them save them back via IDML or you’ll need to upgrade.

  • Error "This serial number is not for a qualifying product" | CS6, CS5.5, CS5.

    I would like to install Creative Suite 5.5 on my new work computer and i erased the programm from another work pc. But while installing the programm on a new computer i get the error message: Error "This serial number is not for a qualifying product" | CS6, CS5.5, CS5. Do you know how i can solve this problem so I can install the sorfware? Greets.

    Please check this kb article.
    Error "This serial number is not for a qualifying product" | CS6, CS5.5, CS5
    Regards,
    Devendra

  • Computer crashed, reloaded CS5, says serial number not for qualifying product

    Loaded CS5 on new computer successfully.  loaded updates successfully.
    Trying to load CS5 on 2nd computer (old computer with new Windows 7 installation) and after it loads and I try to install updates... the updates fail to load and I get the following error message: 
    Error "This serial number is not for a qualifying product" | CS6, CS5.5, CS5
    any help is appreciated.

    Missiejackson the error you are experiencing is likely due to a previous installation of Adobe Creative software.  Please use the available uninstallers in the Programs and Features control panel to remove any installed software.  Once this is done you will want to run the CC Cleaner Tool to ensure complete removal.  You can find instructions and a download link at Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6 - http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html.
    Finally if you need a fresh copy of the installation files they are available at Download CS5 products.

  • "Error This serial number is not for a qualifying product"

    I own The creative suite 5 production premium. I have upgraded my computer before and never had this problem. I recently upgraded computers and i can not install onto my new computer. disk 1 works fine. it then says to insert disk 2 to continue. I insert disc 2 and push continue. it takes approx. 2 seconds and says to insert disc 3 to continue. I insert disc 3 and hit continue. approx 2 seconds and it errors out. Help?

    Error "This serial number is not for a qualifying product" | CS6, CS5.5, CS5
    http://helpx.adobe.com/creative-suite/kb/error-serial-number-qualifying-product.html

  • Upgrading to CS6 returns: "This serial number is not for a qualifying product"

    I have CS5 and have been using it for about 2 years. The Serial number for CS5 it is registered to my adobe id.
    So i decided to upgrade to CS6 today. I then registered that to my adobe id as well.
    When i open CS6 and enter my new serial number, it tells me:
    Serial Number you provided is valid, but a qualifying product could not be found on this computer
    Which is strange because CS5 is currently installed and running on this computer
    So it then prompts me to select a previous product that I own and enter the serial number for that. So I select CS5 and enter the serial number for my CS5 license.
    However, it then tells me: "This serial number is not for a qualifying product. Please try another"
    But it doesn't tell may any further details. I.e. Why is it not valid?
    Can you help?
    Thanks!

    Brazzers234 is the serial number for CS5 also an upgrade?  The upgrade process is looking for a full version serial number.  You can determine what type of serial number is registered under your account at http://www.adobe.com/.  For additional details please see Find your serial number quickly - http://helpx.adobe.com/x-productkb/global/find-serial-number.html.
    If you have verified that the CS5 serial number is a full version serial number or your previous full version serial number is still not accepted then please contact our support team directly at Contact Customer Care to verify the validity of the previous version serial number.

  • "The serial number is not for a qualifying product. Please try another"

    I purchased, downloaded, install and am using successfully
    ADOBE ACROBAT XI PRO
    Version (11.0.07)
    Installed 12.02.14
    Purchased 12.02.14
    Adobe Acrobat XI Pro (Windows, English)
    I have tried unsuccessfully to register 6+ times
    I receive the message:
    The SN is not recognized (error statement= "The serial number is not for a qualifying product. Please try another")
    I have a total of about 5 sessions that amounts to about one hour trying to solve a problem, navigating your website, going into endless cycles, and have noticed there is no way to call a phone number to fix a problem.
    Is this the new Adobe Paradigm?
    It appears to be an administrative problem with Adobe
    What is the fix?
    Please advise

    The message means that you have an upgrade license. You just need to prove you are eligible by entering the serial number of the Acrobat 9 or X license that you have - that is the "qualifying" product. It is not asking you to enter the Acrobat XI license again, you already did that.

  • CAnnot upgrade serial number after download. 'This serial number is not for a qualifying product'. Trying to upgrade from ACS 5.5 Design Premium to ACS 6 Design Standard

    Cannot upgrade serial number after download. 'This serial number is not for a qualifying product'. Trying to upgrade from ACS 5.5 Design Premium to ACS 6 Design Standard

    start the installation of design premium cs5.5 just to make sure you're using the correct serial number.  once your serial number is accepted you'll see a screen giving you the option to install none, some or all of the cs5.5 programs.  at that point you can quit and not install anything having verified your cs5.5 serial number if you want nothing cs5.5 on your computer.
    on the other hand, if your cs5.5 serial number is not accepted, you'll pinpoint the problem.
    or, if your cs5.5 number is accepted, you could install a cs5.5 program and then install cs6.  it should recognize you have a cs5.5 program installed and NOT prompt you for you cs5.5 serial number allowing you to continue with your cs6 installation.

  • Serial number not for qualifying product

    I have purchased a new computer, and installed Acrobat XI Std.  When activating, it asks for qualifying product. I select Acrobat 8 std and enter serial number from old computer.  Message then displays "This serial number is not for a qualifying product. Please try another"

    Hi,
    I would recommend contacting our support team as they can verify the serial number you are using.  For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6.  Our chat representatives can provide a personalized experience to resolve the issue you have described.
    Thanks
    Kapil Malik

  • Serial Number is not for a qualifying product

    Hello!
    I just purchased a new Windows 8 laptop on which I want to load my existing copy of CS6 (I have the CD). I deactivated it on my old computer and tried to load it on my new one.  I'm receiving the following error message:
    This serial number is not for a qualifying product. Please try another.
    The only CS6 in the list of products to choose from is Adobe Photoshop CS6 Extended and prior versions.
    I verifed under my account on the adobe site that I had registered my copy of CS6.  I'm really not sure what else to do but at this point I'm lost without my Photoshop!!! 
    Thank you for your assistance!
    --AKrubygal

    Apart from contacting customer service maybe this Forum might be a better fit:
    http://forums.adobe.com/community/download_install_setup

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