Creative suite 5 and windows 7 64bit + a rant

Our company has several licenses of Creative Suite 5 Premium Pro  that we use on Windows 7, 64 bit, 12GB ram, xeon quad core 2.93GHz processor, with 2GB nvidia quadro video cards.
Premiere Pro crashes anytime you try to edit a film.
Big file or small, it doesnt matter, it just stops working and crashes to the desktop.  I am a support desk tech for my company and not familar with how premiere works, just when the operator loads the movie, and tries to edit it, it crashes.
Also, Premiere Pro doesnt open on the first or the second attempt to open, but on the third it finally opens.  Clicking on it from the start, then all programs, then adobe creative suite, then finally premiere pro. It just ignores the first two attempts to open it.
Thats the gyst of the tech problem.
begin rant-
The first time i called Adobe for Creative Suite support, they told us our licenses were registered to a non-corporate account despite them being corporate volume licenses.  Had to get transferred to customer support and fight with them for 2 days to get it sorted.
Now, about 1 month later, same thing is happening again, our corporate volume licenses are registered to some home @live.com mail address and we cannot get support without losing another 2 days arguing with customer support.
Our previous problem was with indesign crashing indisciminately.
Who has time to sit on the phone with Adobe "customer support" all day for multiple days trying to resolve something that shouldnt have been changed in the first place.
Does anyone else see this type of thing happening with licenses changing possession and any tips for running premiere without crashes?
thanks.

Please repost in the Premiere Forum.

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