Creative Suite 6 and Lightroom 4 serial number issue

Hi my name is Teresa.
I bought the student edition Creative Suite 6 and Lightroom 4 a year ago through the bookstore of my university in CD download format and installed it in my desktop. I got the serial number through an email that they sent to my university email address. I must have deleted that email by mistake because I can't find it anymore. I didn't register the two softwares on my Adobe account so I can't see the serial numbers on that.
I just bought a laptop today and I want to install the same applications but not knowing the serial number, it is impossible to install. I contacted Adobe Customer Service but they kept referring me to another person to another person, and eventually wasted 3 hours without solving anything.
Is there anything I can do? I am in a puzzle. I need help now.
P.S. I have the exisiting softwares on my desktop but not on my laptop.

If support can't help you, then nobody can. We don't have access to their databases here. Still, try to contact them again and escalate this to the higher levels.
Mylenium

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Photoshop LightRoom Serial Number Issue

I bought Adobe Photoshop Lightroom a couple weeks ago from Best Buy in box format (with a serial number insert). I tried installing it on my computer and registering and using the serial number and all that, but it says that the serial number is no good, and I've checked it at least 5-10 times, and I typed it correctly every time. What do I need to do and is there a way that I could get a replacement serial number at all?? I need Lightroom to work ASAP so that I can finish a customers project that is soon to be DUE.

You can check :
http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html
http://forums.adobe.com/message/6181741
Hope it helps you.
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http://kb2.adobe.com/cps/325/325739.html
The above references XP64 but also applies to Vista 64.
But you do not have to have CS2 installed to upgrade to CS4. Just have the disks and serial number handy. If you do upgrade make sure you install in the default location.
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you may as well install the later lr 5.7.1 rather than 5.6 and then updating.
Downloadable installation files available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 |12 | 11, 10 | 9, 8, 7
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7
Lightroom: 5.7.1| 5 | 4 | 3 | 2.7(win),2.7(mac)
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.
window using the Lightroom 3 link to see those 'Important Instructions'.

I replaced my hard drive and then tried to reinstall adobe creative suite and it tells me that the serial number is invalid, what do i need to do?

i replaced my hard drive and then tried to reinstall adobe creative suite and it tells me that the serial number is invalid, what do i need to do?

You will need to contact Adobe directly:
Contact Customer Care
What version?

Hi I'm having trouble downloading Adobe Creative Suite 6 teacher student addition on my mac i have downloaded it and i received a redemption coad and a serial number but when i entered the serial number it says its invalid... Please help!

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i know extremely frustrating that there is no one to contact!
i got my friend to help not sure if your having the same problem but i had to download stuffit expander from the app store to expand the zip files that you initially download you should be able to open them and enter serial number from there
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2 issues - Invalid Serial Number issue & Lightroom 5 Trial vs full version folder hierarchy question

Hello
not sure if I should split these two questions...
1 - Invalid Serial Number issue
I'm helping out a friend with their large photo collection and they bought Lightroom 5 and received the serial number but when we add this to Lightroom it states that it's invalid - I tried leaving it until the following week (I visit them weekly) and it still refusing the number - when I went into their Adobe account and took a look at downloads the option to download the full version is greyed out (or an x - I'm not sat on their computer right now so can't double check) but it wouldn't allow me to do anything so we just had the trial version.
anyone know what the issue is - shall I get them to contact Adobe to get them to take a look - I also had issues trying to find a customer support email address lol. (I seem to faffing with lots of websites/software/companies this week so getting a little frazzled!)
2 - Lightroom 5 Trial vs full version folder hierarchy question
This question is linked to the above i- I am wondering if the folders in Lightroom are different in the trial version vs the fully paid version.
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Hi Lenny, the two questions may be related but the trial is actually the same as the full version. I would suggest getting the serial number issue sorted out first. There have been known issues where a paid for product still shows up as a trial.There is not a lot the community can do. You need to contact Adobe directly using the link below. Use the dropdown menu for boxes (1) & (2) to scroll down the list and choose:
1. Adobe Photoshop Lightroom
2. Serial number issues or activating my product
3. Click on the blue button: Still need help? Contact us – then click the button marked “chat now”
It’s usually possible to start a live chat, if an Adobe agent is free, and often to get the problem fixed right away.
Click here to get help now Contact Customer Care

Lightroom not reading correct data for Lens and Camera Serial Number

Hi you all.
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The first ~50 images I took and imported turned out correctly and displayed my serial number and lens (18-55 mm Canon) inside Lightroom.
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I have not done any changes to either my camera (Canon EOS-350D / Digitial Rebel XT) or lens (the kit lens, 18-55 mm Canon).
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Are these jpgs or RAW? I have only edited metadata on jpgs.
It looks like Vista's import stripped out all the makernotes. I didn't look at your file but that seems to be what happened. Be warned, Photoshop CS2 also strips out makernotes!
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I purchased a bundle with Wacom Intous5 that included Adobe Photoshop CS6 Suite 2 years ago and my Serial number is now invalid, Can anyone tell me why?

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John
Many Thanks; I did finally manage to run into it on the website, but this is link is much better.
Happy Thanksgiving.
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When I downloaded PhotoShop CC to my iMac it was suppose to include Lightroom. Lightroom was already running as a free trial. Now the trial has expired and PSCC asks for the Lightroom serial number. What to do?

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Lets clear a couple of things up first.
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I can not active any app in creative cloud it's give me just trail and need serial number

i use mac pro os x yosemite . and i have Subscription before tow monthes .
i can not active any app and i try every thing in the site .
help me please

I try every steps in this link and it's till no work
please help me.
2015-03-16 18:47 GMT+03:00 Jeff A Wright <[email protected]>:
i can not active any app in creative cloud it's give me just trail
and need serial number
Jeff A Wright
<https://forums.adobe.com/people/JeffAWright?et=watches.email.outcome>
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<https://forums.adobe.com/people/Sheena+Kaul?et=watches.email.outcome>'s
reply on i can not active any app in creative cloud it's give me just
trail and need serial number
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Lightroom serial number doesn't work on new MAC. How can I fix this?

I loaded the student edition of Lightroom 5 on my PC, and am trying to convert everything to a MAC. Do I need to remove the Lightroom software from my PC to load Lightroom 5 to my MAC? I have the student teacher edition software.

no, you don't need to remove lr from your pc. you are allowed up to two concurrent installations of adobe software.
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I bought the Adobe student version of Photoshop and Premiere Elements a few months ago - and now I am trying to use it, and the serial number that I have is incorrect - or it is only the registration number or something? It says I should have been sent an

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If I were you I would first make sure CS6 was deactivated or signed-out. Then download Adobe's cleaner and remove cc, CS6 and any other creative application installed including Creative Cloud desktop application. Then install CS6 and use your CS6 serial number during the install to activate CS6 standard or extended which ever the serial number is for. CS6 Version 13.0 should the be activated. That level of CS6 is extremely bug ridden so be sure to the use CS6 menu Help>Updates to get CS6 updates. Windows should update to version 13.0.1.3 Mac to version 13.0.6. Not Subscription CS6 version 13.1.2...
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Download Error - Contact customer support. Indesign wont load application have gone from the control panel. CS photoshop loads and wants a serial number - and my serial number dosent work?

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Hello Bradley,
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I quote: ... helps resolve installation problems for Adobe Creative Cloud and Adobe Creative Suite (CS3-CS6) applications. The tool removes installation records for prerelease installations of Creative Cloud or Creative Suite applications. It does not affect existing installations of previous versions of Creative Cloud or Creative Suite applications.
Please use: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html and follow the prescribed sequence of operations
If necessary and for further questions click through http://helpx.adobe.com/contact.html or http://helpx.adobe.com/de/contact.html and if "open" please use chat, I had the best experiences.
Good luck!
Hans-Günter

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