Creative Suite 6 Design and Web Premium will not Reinstall: Says Serial Number is not "Valid"

Chat support has been no help.  I uninstalled Creative Suite 6 because I was having issues with some of the software and hoped that a reinstall would solve the problem.  Now the software will not reinstall.  It takes me to the validation screen where it asks for the serial number and says "We are unable to validate this serial number for CS6 Design and Web Premium.  Please contact customer service," when i type the serial number in.  I have now gone through THREE chat sessions with "customer support" in which they have sent me a link to download the same program, and it would not reload because of the serial number, and then have walked me TWICE through a multitude of tasks that have not solved the problem.  They keep asking me the same questions again and again, ignore my own questions to them, and cannot give me any information that actually helps.  The phone system will not support Creative Suite.  I NEED this software to reload as I've already missed one publishing deadline and will miss another if I cannot use this software, which, at the moment, seems to be a $350 coaster.
This is the same disc I used to install the software originally.  I installed it on my old laptop and used it there without incident until my new laptop came (a period of about two months).  I then Uninstalled the software from the old lap top and installed it on the new one, again, without incident.  When I found that the icons for switching between tools in Photoshop and Illustrator were so small I could not see them, and they seemingly could not be adjusted within the program, I uninstalled the software, and at this point is when the software would not reinstall on the same computer it was on in the first place.  My software is official, on a physical disc, and registered to my account with Adobe.  What do I do?  I just opened this press five months ago, and I cannot justify a Creative Cloud membership with the amount of work I'm actually putting out at the moment, and especially not with the terrible customer service I have been receiving so far.
Please help.

If you never deactivated, and neither did they, then that is likely to be a reason for not being able to activate again.  Contact them thru chat and ask them to reset your activations.
Chat support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

Similar Messages

  • I have Creative Suite Design and web premium 6 -with a serial number. I have reinstalled my computer

    I have Creative Suite Design and web premium 6 - with a serial number. I have reinstalled my computer, AFter installing the CS6, from direct download from my Adobe, again it will not accept my serial code, and the information is: " the serial you provided is valid, but a qualifying produkt could not be found on this computer."

    Pat
    thank you for replying.
    Yes - I have upgraded to cs6  / Creative Suite Design and web premium
    It directs me to this page - Choose the product you own -
    The Design web 6 is not in the provided list - SO do I have to install the earlier version first?

  • Adobe Creative Suite Design and Web Premium CS6 package

    Trying to install Adobe Creative Suite Design and Web Premium CS6 package. When I run the install I keep getting the error message: "A problem occurred while extracting some files. Check available space on your computer and the write privileges on the destination folder".  HOW DO I FIX THIS?

    Hey John,
    That sounds like a tough one. I searched around a little and found a few other reports of this error but saw no definitive solutions.
    This would be what I would recommend you try:
    - Be sure you're using the default installation option if you are not already, install to the boot drive, typically C: (you're probably already doing this)
    - The amount of free space is really only relevant for the OS drive. I'd try using Disk Cleanup and remove all temporary files
    This doc is for Windows 7 but should work for 8.1 too - Delete files using Disk Cleanup - Windows Help
    - Boot up in a Selective Startup and attempt the installation again from there. These instructions are the steps I would try - How to perform a clean boot of Windows 8 and Windows 8.1 to diagnose issues
    Note: You'll want to re-enable the normal startup afterwards regardless
    - Finally, attempt the installation from the Windows built in Administrative account and see if you get the same result, here are the instructions I would follow - Windows 8.1 Tip: How To Enable and Disable Hidden Administrator Account | Next of Windows
    Like before, you'll want to disable it and revert back to your normal user afterwards
    I'd recommend testing the installation after completing each of these steps I described above. I've seen cases similar to this before, where other software was interfering with the installation, the OS was not reporting accurate free space to the installer, or something is restricting necessary rights to the installer for access to directories needed for the installation. I suspect some similar is happening to you as well.
    Please give these a go and let me know if you get it installed.
    Best,
    - Dave

  • How do I transfer my Adobe Creative Suite Design and Web Premium license to new laptop ?

    Hi,
    I recently bought a new laptop and would like to transfer my Adobe Creative Suite  Design and Web Premium license to my new laptop. Please advise the steps how to deactivate from my old laptop and transfer/install to my new laptop.  Many Thanks.
    Regards
    Angie

    open one of your apps and click help>deactivate.
    then download your installation files and install using your serial number,
    Downloads available:
    Suites and Programs:  CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
    Acrobat:  XI, X | 9,8 | 9 standard
    Premiere Elements:  12 | 11, 10 | 9, 8, 7
    Photoshop Elements:  12 | 11, 10 | 9,8,7
    Lightroom:  5.6| 5 | 4 | 3
    Captivate:  8 | 7 | 6 | 5
    Contribute:  CS5 | CS4, CS3
    Download and installation help for Adobe links
    Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

  • Ive downloaded csk6 design and web premium trial its asking for serial number

    I've downloaded cs6 design and web premium trial its asking for serial number,  WHERE DO I GET SERIEL NUMBER FOR TRIAL

    There are no serials for trials. it simply has expired. Read this:
    Adobe trial software expired early
    Mylenium

  • I can't find Creative Suite design and web premium to download

    I purchased the Creative Suite design and web last fall, and I have a new computer now, and would like to download the program, but I can't seem to find anywhere on Adobe to download it, is this because of CC?   The link that was send with my code doesn't work anymore either.

    You can download the trial version of the software thru the page linked below and then use your current serial number to activate it.
    Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site or else the download will not work properly.
    http://prodesigntools.com/tag/ddl

  • Creative Suite design and web premium para estudiantes y profesores: existe o ya no?

    Hola..
    dispongo del CS5 Design and web premium versión estudiantes y profesores ...
    Preguntas:
    1. sigue existiendo la posibilidad de comprar la versión CS6 para estudiantes y profesores?
    2. con CS5 es compatible con windows 7 64 bits si lo vuelvo a instalar de nuevo en el nuevo ordenador?
    3. puedo actualizar de CS5 a CS6 de la misma versión ya que dispongo de la caja original?
    Saludos y gracias

    Lo que encontré fácilmente al respecto:
    http://www.adobe.com/es/products/special-offers.edu.html

  • Installer failed to initialize, Adobe Creative Suite Design and Web Premium on clean Yosemite instance

    I've just set up a new computer (mac mini 2014, 2.6Ghz/8GRAM/1TB drive) and attempts to install generate the error "Installer failed to initialize.  Please download Adobe Support Advisor to detect the problem."  And of course Adobe Support Advisor doesn't exist anymore.  I downloaded a new installer from the adobe site, same problem.  Java version is 1.7.0_71.

    Error "Installer Failed to Initialize" | Install desktop application | Windows

  • Re-install abobe creative suite design and web premium

    how do I re-install cs6 if i have my serial number?

    Download from Download CS6 products
    Install then enter your serial number.

  • Apps in "Creative Cloud – Design and Web Premium"?

    hi there,
    This is my company Mediacorp Pte Ltd (registered business address: Caldecott Broadcast Centre, Andrew Road, Singapore 299939)
    i would like to know the apps included in this package: “Creative Cloud – Design and Web Premium”.
    Thank you.
    Celeste
    Apps i

    There is no such thing. You are mixing up the classical Creative Suites with Creative Cloud.
    Creative Cloud pricing and membership plans | Adobe Creative Cloud
    Mylenium

  • I am installing Adobe Creative Suite6 Design and Web Premium on a newly set up PC and received a pop-up box saying "Please inset disk AdobeDesignWebPremium6-EnglihJapan to continue". Does this mean I am missing a disk? My registration number is good--is t

    I am installing Adobe Creative Suite6 Design and Web Premium on a newly set up PC and received a pop-up box saying "Please inset disk AdobeDesignWebPremium6-EnglihJapan to continue". Does this mean I am missing a disk? My registration number is good--is there a way around this?

    Errors "Exit Code: 6," "Exit Code: 7"
    Acrobat Cleaner Tool
    Sign in or activation errors
    CS6 applications in Creative Cloud unexpectedly revert to trial mode
    Flash Player Help | Installation problems | Flash Player | Windows
    Mylenium

  • Can I upgrade my creative suite (design and web) to the master collection?

    I have the design and web premium suite and I was wondering if I could upgrade to master suite or buy the missing applications in a package?

    You can upgrade to Master Collection CS6 from any CS5 and CS5.5 Creative Suite.
    Please check http://shop.adobe.com/store/adbehap/en_IN/DisplayProductDetailsPage/ThemeID.25225600/produ ctID.247441100 for the upgrade path.

  • Design and Web Premium - can't reinstall

    My laptop hard drive crashed and I'm trying to reinstall Design and Web Premium.  I have a valid serial number, but it "can't find" a version on the laptop.  Well, DUH!  It's a new hard drive.  Can't figure out how to get to tech help.

    It sounds like maybe you are trying to install an upgrade version.  To do that you need to either have the version from which you upgraded installed or you need to have the serial number from that version.  If that is not the case, then you need to explain a little more regarding what your problem is.
    If you need to contact Adobe Support either by chat or via phone, Here is a link to a page with options to help make contact:
    http://www.adobe.com/support/download-install/supportinfo/

  • I replaced motherboard and Adobe Creative Suite 5.5 Web Premium will not accept s/n

    PC crashed and I had to upgrade the hardware.  I have activated it 2 times before trying to get my hardware problems fixed.  How do I reset system?

    Well, what exactly isn't working? Do you get any errors? What system are you on? As a start, check this:
    Sign in or activation errors | CS6, CS5.5 Subscriptions, CS6 Perpetual
    Mylenium

  • I bought the Design and Web premium CS6 licence from the CLP 5.0 LICENSE PROGRAM - EDUCATION. How could I download the corresponding CS6 software?

    Hi,
    I would like to download Adobe Design and Web premium CS6.
    My licence refers to a volume licensing but nobody around me is able to download the software.
    What could I do to dowload Design and Web premium CS6 corresponding to my serial number?
    Regards.

    Volume Licensing
    http://helpx.adobe.com/x-productkb/policy-pricing/volume-licensing-site.html

Maybe you are looking for

  • Problem with ios6 and siri

    After update ios6 my siri does not work anymore. Could my help somebody?

  • SP3a - what's the diff?

    OK, I've got SP3 (the original) installed, and Hotpatch 1 as well - for testing, not in production. Works fine, except Hotpatch 1 was not pretty - it messes up many of the admin GUI links, and doesn't fix Outlook Web Access 2000 access as advertised.

  • Adding escalation step to n step workflow

    hi, i did the steps for adding escalation step to the n step badi but still i think it does not work as expected. any hints for implementing the escalation process to the n step workflow WS14000133. i'm aware of the deadline procedure but not quite s

  • SMS Privacy - need more?

    First of all, Love the iPhone! When sending sms txt messages it would be nice to have the following: 1)Need a way to control the number of sms messages viewed in message for any contact history. Can this me done already, if so how? 2) ABSOLUTELY need

  • Iforgot my gmail username and password

    I forgot my gmail password and username for my ipod touch. How do I get it back? a message is telling me that my imap.gmail.com cannot be found