Creative Suite 6 Design Standard INstallation without CD rom: serial number not accepted

I recently purchased a new mac with out a CD rom. I downloaded Creative Suite 6 Design Standard Max osx and used my serial numbers to install.
I then had a problem with my new mac and Apple rebuilt the software due to a problem with Yosemite. I dont have a CD rom and want to download but it wont accept my serial number again. I have checked and I am typing the correct one.
What should I do now?

Contact support by web chat or phone.
Mylenium

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