Creative Suite 6 Frozen During Installation

Hi, I have just bought a Creative Suite 6 Design Standard Standalone for Mac OS. I have a MacBook Pro running Mac OS X 10.7.5. When installing the CS6 it will freeze at "Currently Installing Adobe Fonts Recommended". When it froze i am not able to force quit, i need to shut down and restart the laptop. I have tried the installation several times. I have copied to the harddisk and run the installation. I have also run Adobe Creative Suite Cleaner Tool and than install. Eveytime it will freeze at about 20% - "Currently Installing Adobe Fonts Recommended". Very much apprrciated for any help to get the installation going. Thanks.

SimpleSeed I would recommend reviewing your installation logs to determine the cause of the install failure.  You can find details on how to review the installation logs at Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html. 
You can also try running the Adobe Support Advisor at http://www.adobe.com/support/loganalyzer/.  It may be able to identify the error for you.

Similar Messages

  • My mac book pro has frozen during installation of OS X Yosemite.  What to do?

    my mac book pro has frozen during installation of OS X Yosemite.  What should I do?

    Wait it out for couple of hours.
    Hope you have a backup.
    If you have a backup ready, restart the computer.

  • Adobe Creative Suite 6 Download and Installation Problem

    I have purchases Adobe Creative Suite 6 and went to download it.  It downloaded a Package.exe and when I ran setup it ran for hours and in the end said it was complete, but I have nothing to show for it but some Zip files and some setup files which I have run and still have nothing.  What am I doing wrong?

    run the cleaner, http://www.adobe.com/support/contact/cscleanertool.html
    restart your computer.
    if there were no errors during the previous installation attempt, click setup.exe

  • Creative suite 5 design premium installation

    I have been a user since the very 1st version and hoped to stay one!I used PS every day for many clients at my place or theirs. I got sick and then forced to retire. I own a copy of Creative Suite 5 Design Premium and a unused powerful computer it was supposed to go on. I now am in need of the software for my own use as an artist. I will be making sand blast masks, wood working layouts and cutting sheets and patterns for wood or metal artworks for my house. I will not be using it every day or for business any longer. I do not expect to need much support or updates to this version. I know it has everything I need already in it. I do not want to pay any fees of any kind to use the software I already paid a bunch for. Will I be able to do the installation with out being forced to join the Adobe cult and pay some fees for "The Cloud:" I do not need or want?

    If you have a serial number and either physical discs or the downloaded install files you are good to go... CS5 was issued long before the Cloud

  • Creative Suite 6 Design Standard Installation Error

    Trying to install it for hours and keep having this error message
    I am using PC, Win 7
    - 1 fatal error(s), 0 error(s), 0 warning(s)
    FATAL: Payload '{B8ADDCBD-30D9-4366-AE25-089CEF76C8E1} Suite Shared Configuration CS6 6.0.98.0' information not found in Media_db.

    There is not enough context with the small portion of the installation log you have posted.  I would recommend you review your installation logs in their entirety to determine the error code related to this line.  You can find details on how to review and interpret the installation logs at Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html.

  • Creative Suite CLP upgrade & failed installation

    I'm trying to install the upgrade for Creative Suite 2.3 Premium and I try to install Acrobat 8 PRO, but the installation keeps failing. I type in the serial numbers that I have. I tried it both with and without the dashes in them, and the software says invalid serial number every time. I tried to set up an e-license for this since it says that Acrobat 8 needs to have an e-license, but when I click start on the setup e-license page, it says "No [order] result found." Do I need to set up the ALM or should it work with the serial number and if I need to set up the ALM, why can't it find my order? Any help?
    Jonathan

    I have downloaded the Creative Suite 2.3, saving them (7 total download portions)to the proper download file folder and everything went well.
    Now I am trying to install the CS2 and it works for disk 1(seems like Disk 1 is automatic) then makes a request for Disk 2 which I don't have as this was an EDS (electronic download of the wuite). Then it closes me out cold. What am I missing as to the installation? Why doesn't these programs come on CD's so this doesn't happen?
    Kathleen_main street

  • Issues with creative suite 6 second disk installation

    The second disk to my creative suite 6 will not autorun or installi really need help spent a lot of money and i cant even use it!!!

    Hi Poetjoe,
    Yes , It will work for you ! If you install the product using the link mentioned above and use your Serial number to activate the product , there would be no issues for you .
    Please do so and let us know if you have any other query that we can help you with.
    Cheers,
    Kartikay Sharma

  • Creative suite 6 disappears after installation?

    My university (university of maryland college park) offers Adobe Creative Suite 6 for students. I downloaded the 5 parts for the creative suite, adobecs6mcx64.part1.exe, adobecs6mcx64.part2.rar, etc. Then I followed the directions on the page and ran the part1.exe as an administrator. Afterwards, I had an AdobeCS6MCx64 folder with 2 folders and a file inside ( Build, Exceptions, adobecs6mcx64.aamee). After it made this folder and finished the initial installation, an adobecs6mcx64 windows installer would start up and create an adobe master suite folder somewhere else where it'd start installing the programs. However, as soon as the windows installer finished it's installation, the entire adobe master suite folder would disappear and none of the programs are anywhere on my computer. I still have that one folder with the build, exceptions and aamee file inside it but I can't figure out what to do.

    Jmido8 please download the installation files from Download CS6 products.  The installation files for the Student and Teacher Edition are identical.

  • Creative Suites CS2 Windows Vista installation

    Question: Installation of Creative Suite CS2 Windows Vista 64. bits. I was able to installed the disk1 but the disk2 I cannot.
    Error Message "Windows cannot access the specfied describe, path, or file. You may not have the appropriate
    permission to access the item.
    Please response How could I continue the installation?
    Thank you for your response.
    Frank4249

    CS2 is completely unsupported under Vista and 64 bits adds more problems.
    Best advice is to upgrade. CS5 will be shipping soon.
    Bob

  • Creative Suite 6 Design Standard INstallation without CD rom: serial number not accepted

    I recently purchased a new mac with out a CD rom. I downloaded Creative Suite 6 Design Standard Max osx and used my serial numbers to install.
    I then had a problem with my new mac and Apple rebuilt the software due to a problem with Yosemite. I dont have a CD rom and want to download but it wont accept my serial number again. I have checked and I am typing the correct one.
    What should I do now?

    Contact support by web chat or phone.
    Mylenium

  • Updated to 10.4.6 and computer has frozen during installation. Help

    was prompted to install update of 10.4.6 but during the installation the computer has frozen. The little bar that shows progress of installation is almost at the end but computer is frozen. the mouse cursor moves but nothing else responds. no previous problems at all until this moment.

    i have spoken to the apple shop where we bought the computer, they suggested restarting to see if it has hopefully installed properly. Any suggestion on whether this is ok to do or what else to try? any suggestions gratefully appreciated.

  • Creative Suite 5 Master Collection Installation Error.

    I've downloaded the trial version of CS5 Master Collection using Google Chrome. Then when everytime I launch the installer, this comes up:
    http://i873.photobucket.com/albums/ab296/Koolpal/untitled-1.jpg
    (I put it a link since the picture was too small and you can't read it.)
    What do I do?

    It doesn't work:
    http://i873.photobucket.com/albums/ab296/Koolpal/untitled-2.jpg
    It doesn't work with Opera, FireFox, and Safari either.
    ~~
    I tried downloading other things, like Photoshop. The same error comes up.

  • Adobe Creative Suite 6 Design Standard Installation on macbook

    New installation of design cs6 on macbook air.   Illustrator will not launch.  Photoshop errors too - cannot save preferences, even though I am logged in as administrator.
    I used the adobe cleanup software, reinstalled, nothing changed.

    We need to know the exact errors and operating system. And a Macbook Air doesn't meet the minimum requirements for several apps (screen size in particular), so as amtter of fact it may never work.
    Mylenium

  • Ios7 beta 4 update - frozen during installation.

    Hi. Guys I have a huge problem. I tried to install ios7 beta 4 on my iPhone 4s. I ve done everything correct. But After iTunes load installation to iphone. Itunes was closed and installation in Iphone has begin. After 24 hrs it's still on the same progress. I tried to rest iPhone but it's impossible. Each time installation starting and installation bar is empty all the time - no progress.

    this type of problems occur when u dont  have battery charge of more than 50% or iPhone connected when updating a software
    dont worry, now its simple to recover your iPhone back
    press the lock button and home button simultaneously and connect it to iTunes,this will take you to the recovery mode..now u can restore your iPhone on iTunes
    note: u will lose all the data on your iPhone when you restore.

  • App store frozen during installation of iPhoto -- Why?

    I am using the App Store to update iPhoto.  It has frozen with "less than a minute" to go.  How can I unfreeze it, or clear it and start again?  I have tried closing and re-opening the app, to no avail.  Perhaps a restart will help.  Has anyone else experienced this problem, and if so, how did you deal with it?  Thank you.

    Hi...
    Definitely close the iPhoto app before updating the software.
    Restart your Mac then try resuming the update download >  Mac App Store: How to resume interrupted downloads
    Which Mac OS X do you have installed?

Maybe you are looking for