Creative Suite: Trial versions despite subscription

Hi
We habe bought the Creative Suite with 2 seats some days ago, we have three Adobe IDs involved:
A = Plan administrator
B, C = Team members
B and C are set as team members (yes they are invited!), when they start an Adobe App (under Windows by the way) they get a screen, that they are using the trial version. When trying to license the software we get to a screen where we have to enter a serial number which we don't have (we bought via a reseller). The Application manager is up-to-date, the apps are up-to-date, we tried re-inviting, re-installations, those link provided by Adobe staff here http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html. NOT WORKING because we cannot deactivate the app.
I tried Adobe support chat, which results in "this sounds like an technical issue, please call technical support at: 800-833-6687" - which my phone says is invalid, I guess there is some prefix missing?
What can I try next? Will there be help from Adobe, I'm asking because there are a lot of open discussions here concerning the same issue?
Maybe someone can also point out professional alternatives to Photoshop and Indesign.
Regards,
Stefan
(PS. this forum js editor has a serious issue with ie9...)

So the editor seems to work again, here the short version, because I'm writing this for the third time. I really hate Adobe by now. Support is very bad, hotline numbers are hidden (or support numbers are marked as sale instead of support), chat support is restricted to "thank you for your information, this is a technical issue, please contact technical support".
Our issue was that the application manager was set to german (which is default) instead of english. Pretty obvious, ha? After that we had to reinstall everything. (I'm still not finished)...
The austrian hotline number is +43 (0) 179 56 74 84, you find that on that page: http://www.adobe.com/de/aboutadobe/contact.html# I don't know if it is possible to find this page when you don't have the link.
Regards.
PS: PLEASE FIX THIS FORUM TO WORK WITH IE9!!

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Trial versions of Adobe Creative Suite, Photoshop Elements, and Adobe Premiere Elements are downloaded using the Adobe Download Assistant — a small application that is meant to improve download reliability and avoid issues that commonly occur during large downloads, such as frequent disconnects.
What do we mean by "large downloads"? Photoshop CS5 and Photoshop Elements, for example, are each over 1.1 GB. The approximate download times for files this size are:
• On a cable connection (3 mbps): 50 minutes.
• On a DSL connection (1.5 mbps): 1 hrs. 39 minutes.
The Adobe Download Assistant helps most people manage the download of these large files, for example by enabling pause/resume of the downloads, and checking to ensure the complete file(s) are downloaded before actual installation begins.
While we strongly recommend you first attempt to download trial versions using the Adobe Download Assistant, we also realize that some people just prefer to manage their own downloads directly, using a web browser. For those of you who do, please follow the instructions carefully here.
Update 5/5/13: Please utilize the Photoshop Elements page at http://www.adobe.com/cfusion/tdrc/index.cfm?product=photoshop_elements&loc=us to set the trial cookie to allow the links offered at http://prodesigntools.com/adobe-cs6-direct-download-links.html to function successfully.
Update 5/17/13: The Prodesigntools site - http://prodesigntools.com/adobe-cs6-direct-download-links.html has been updated. Please follow the Very Important Instructions section to complete the download process.
Message was edited by: Jeff A Wright

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Access Denied
You don't have permission to access "http://trials2.adobe.com/AdobeProducts/IDSN/8/win32/InDesign_8_LS16.exe?" on this server.
Reference #18.6daeacd.1343153129.1c78627
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