Creative support service for Zen Mi

This is my first post. I just want to share my experience regarding the Creative support service. Please accept my apology if I posted on the wrong thread.
My Zen Micro mp3 player was faulty and it was retained by the Creative service centre in Singapore. It has been more than TWO weeks and I receive NO update from them.
I called up today (waited more than 0mins on telephone) and the helpdesk told me politely and apologized to me that my player is not ready for collection. I wanted an explanation but according to the helpdesk, there is NO available manager I can talk to at the moment. I was told to call 4 hours later to speak to the person who attended me on the day I brought my player to the service center. I only know there is a delay in shipment for the parts. The Zen Micro is still selling in the market, which I confirmed with the helpdesk.
For those who owned the product, be prepared and good luck with your player.
For those thinking of buying the product, no comment...
I am not targeting any parties or individual. I am a very happy owner of several Creative products like the SoundBlaster, 2. speakers system, Zen Micro player, my recent purchased of a complete Home Entertainment stuffs that included the 7. speakers system and Decoder etc. Sadly, I am very disappointed with the Creative support service over this issue and seriously would reconsider in supporting this home-grown listed company. I do heard of cases where users got one to one exchange when they reported a faulty unit. For my case, it is been more than TWO weeks and Creative is unable to do something about it... and yet they are selling it...
As a proof:
My Retention Slip Job No is: 32856.
Anyone who need clarification: [email protected]

joetkt,
I will get someone to look into this for you.
Jason

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Creative Media Explorer for ZEN 16GB on Win7 Acting Weird

E-mailed Creative support earlier this evening only to have them get back to me that you only get a year of e-mail support This is what I originally wrote to them:
"Hello, Creative Media Explorer now acts strangely whenever I try to add music purchased from iTunes. If I drag-and- drop the iTunes music using Windows Explorer, a window will pop up saying "Preparing" and then a conversion will proceed where the iTunes music is converted from the .m4a format to a .wma file. When I try to use the "Add iTunes Media" wizard from the main Creative Media Explorer window, it says "The following files are not transferred" and says "Unknown error" under the "Reason" tab. This has never happened before. I have looked up the specs for the Creative ZEN player, and it says it can play purchased iTunes music, so I should not be seeing a conversion box or an error. I have previously added iTunes music with no problems and they playback fine. The only way I can add purchased iTunes music is to directly add to the player without using the Creative Media Explorer through "Portable Devices". When I add purchased iTunes music this way, it asks me "Do you want to convert (filename) before it s copied to your device?" and I see the options "Yes, convert and copy" and "No, just copy" with a warning on the bottom that says "Your file will be copied, but might not play on your device." I add the music, and it works fine.
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Windows 7 Home Premium 64-bit
Intel Core 2 Duo CPU 2.20 GHz
4GB Ram
Gateway NV78
Creative ZEN 6gb
Firmware .2.0
Creative ZEN Media Explorer 6.70.6
Creative MediaSource 5.25.02

Enter LInk: http://asia.creative.com/support/downloads/welcome.asp
- Choose: MP3 Player
- Select Your Product: Zen V Plus
- Clik button Next
- Clik button Go
Firmware and Applications here.

DRM 10 Support Announced for Zen Micro

The announcement says that it'll be available this quarter
http://www.microsoft.com/presspass/p...sForSurePR.asp
Creative announced its Zen Micro now has updated firmware to support PlaysForSure including support for Auto Sync and Playlists using Windows Media Player 0 as well as online music stores. Additional updates that include support for PlaysForSure online music subscription services using Windows Media DRM 0 will be forthcoming for the Zen Micro, Zen Touch and Zen Xtra players, and be available in the first quarter of 2005.
Message Edited by BJWall on 0-06-2005 07:55 AM

Thanks for letting us know, although Microsoft did say MTP support was coming for the Touch and the Xtra in November

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Hello guys
I have a little problem with the headphone jack of my Zen Xtra 40 GB.
Does anybody know where can I go in order to get technical services here in Boston, MA?
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Thanks!Message Edited by Utew on 03-8-2006:03 PM

Thanks Karl-Heinz!
Dolby 5. Ch AC3 is great for home surround systems.
As many movies are encoded to AC3 surround, having a way to downmix to 2 channel and playback on the ZVM nati'vely would be a boon to many. Re-encoding to MP3 is just another un-needed step when the hardware support is already there.
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The majority of my music collection is Greek songs and it'ss a real shame that Creative does NOT have language support for Greek. I tried entering a song in Greek letters since I have dual language support on my Windows XP. When I look at the Media Source Transferring program, the file name seems to be recognized and doesn?t seem as if there is a problem. However when I view the song title on my Creative Zen Touch (V 2..0 Plays for Sure) the characters are stretched out funny and doesn?t read accent marks similar to how I posted the example bellow.
A l l I [] s m e a f [ ] s e s ( These [ ] are due to accent marks I guess not being recognized Also pretend this is in Greek letters since this board won?t let me post it in Greek?)
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Message Edited by Colorfinger on 06-06-2006 :29 PM

Hi Colorfinger,
I also own a Zen Touch and have exactly the same problem you have detailed below with the majority of the music I have loaded to the player as it is in greek and the player doesn't support it. I also have the majority of my music library in greek characters in Windows XP due to the cataloguing issues which arise if the track information is left in latin characters.
When I contacted Creative last year in regards to this they advised me they did not have greek language support for their players and had no plans on offering it in the future either. This of course makes the music library on the Zen Touch an absolute joke, irrespecti've of whether the track information has been loaded onto the player with greek or latin characters. If it has been loaded with latin characters you have the same artist appearing in various areas of the library due to the non standardised spelling of greek words in english. They are either typed phonetically, in greeklish or best guess english. If the track information is in greek, well we have the problem you have outlined in regards to the stress mark not being recognised, the spacing and the alphabetization of the library being a joke when the first letter ot either the artist/album/song is preceded by a stress mark.
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astralyra,
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OK, I sent my Zen Micro into Creative Warranty Service with "the notorious busted headphone ja

Been almost a week and the RMA confirmation webpage says "PRODUCT NOT YET TESTED".
Will my broken unit get repaired or will Creative send me a new unit (7month old unit)?
Question also is , will I have more of the same with the repaired/ replaced unit. I really babied the unit and feel that a 7 month old device costing $235.oo bucks should have held up better. After reviewing some of the posts, seems like everybody has the same problem sooner or later. Also, does my year warranty start over when I get my unit back?
Truly,
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My headphone jack suddenly gave in after 6 months....
I sent mine back to the address in England on the RMA label via Special Deli'very. It was signed for at the address in the morning of 29th June 2005 (next day). The RMA website was not updated to say it had been received until th July 2005.
I called Creative Support to ask what was going on/what the delay is? They replied that th July was when it arri'ved at Creative in Ireland. I asked why they didn't get me to send it to Ireland in the st place as I could have got it there next day rather than after 9 working days - they couldn't answer.
I asked whether the RMA had started being processed from the 29th June (when it arri'ved at the address requested) or th July (the date listed on the RMA website) - they said the 29th June - however they couldn't find anything on their system to say that date. I can only therefore assume my RMA processing period will only start th July (9 working days after it arri'ved at the address I was told to send it to) - but no-one can confirm this.
I then discovered that there are no black Micro's in stock to send to me anyway - and no date for stock to come in.
So, not a happy camper...will likely never buy a Creative product again after this experience of service.

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bootross wrote:
"if i HAVE to have a wall charger that works"?
no i was thinking id get one that didnt work so it could sit in a corner doing nothingwith the unchargeable zen!
the point of the story is that i, like may others, do not travel with a computer so i need a charger. I do not mind buying a creative one, however they are very difficult to get (especially when the help line people dont know what to get).
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2 - 4.
Because every company makes power supplies that work with other stuff than their product.
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USELESS ONLINE HELP FACILITIES For all the amazing productivity aids that APPLE offers the world I have to report that their online support service is worse than useless and has recently been the source of immense time wasting and irritation.

USELESS ONLINE HELP FACILITIES
For all the amazing productivity aids that APPLE offers the world I have to report that their online support service is worse than useless and has recently been the source of immense time wasting and irritation.
Incident 1. Since many months attempts to download new and updated APPs produced a response – Apple ID Disabled. I had no time to consult an APPLE Store due to work in distant lands. When I finally visited yesterday I was told that as my IPAD has been reported as stolen, and APPLE in its wisdom had blocked its usage! I am not sure how they became so misinformed and nobody every advised me while with a few swift moves APPLE could have located me by email address or SKYPE.
Incident 2. Once the above anomaly had been fixed I tried to down load a newspaper and diligently input my address, credit card number and personal data. Repeatedly I was advised that my Credit Card was invalid and my postal code was incorrect! Really!
I was left to guess that having moved from UK to the US I should have advised APPLE! Not being told of this requirement brought about a second visit to APPLE Store in the same day to waste both mine and their time with a routine anomaly. How parochial in the context of a globalized world!
In each case I tried to resolve the issues using online access to a help line and by calling by phone at the numbers on the APPLE Website. In each of four separate occasions I diligently went through the routine and ended up with a message that thanked me for contacting Apple followed by a polite ‘Good Bye’!
In desperation I went to an Apple Store for the second time in a day as it is close to where I live when I am not working. On both occasions I was courteously attended to by Apple Staff.
However, my work is usually far away from the US and it is generally many thousands of miles to the nearest Apple Store therefore online help is viewed as imperative if one is to resolve issues away from home.
Why can Apple not provide a clearly marked EMAIL address and Telephone number at a Help Desk with real people to respond to requests for help? It would cost nothing in relative terms and might restore my high level of anti-APPLE sentiment that these two recent events have provoked.
Peter Hanney
Miami, Fl.

Why can Apple not provide a clearly marked EMAIL address and Telephone number at a Help Desk with real people to respond to requests for help?
If that is your question, the answer is at the bottom right of this web page. It is clearly marked "Contact Us" and is the best way, really the only way, to contact Apple.
If there were a publicly posted email address for concerns such as yours, it would be quickly filled with spam in about three minutes, thereby becoming instantly useless to you and everyone else. Apple would need to change it hourly, if not more often. That is also the reason you ought not to post your name, location, and what appears to be your iPad's serial number on this publicly viewable website.
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