Creative Vision:M freezing repeate

I purchased a Creative Zen Vision:M 30 GB back in August, it worked fine until about a week or so ago, when it started freezing repeatedly. Sometimes it freezes in mid-song, and I get an annoying machine gun sound. Sometimes it freezes at the Creative Logo, sometimes it freezes while rebuilding the library, sometimes it freezes when its in "lock" position. I notice that it really likes to freeze if I hit the back button and I want to listen to a song over. I've been resetting the device with a pin in the reset hole, maybe, 5+ times a day. I've reformatted the player from the reset menu, I've gone through the clean up from the reset menu, I've deleted all songs and reinstalled them twice now.
I've gone through the self-fix suggestions in the Knowledege Database. I haven't dropped it, there was no specific cause that started this problem. It is very annoying and difficult to deal with., as I use my mp3 player to jog and to work on my foreign language lessons.
Are there any other solutions to solve this problem, has anyone else had this incessant freezing of a Creative Vision:M, and/or is it time to get an RMA and return the product to Creative?
Thanks for any responses.

I should add that I've reinstalled the firmware, but I have not yet done it since my last reformat of the player. I notice that the firmware is not available for download at this time, correct?

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