Creative, your shoddy software/firmware has ruined my MP3 player, what are you going to do about

After looking through the vairous bits on this website regarding vista compatability and the Zen xtra, it appeared that i needed to upgrade the firmware to the plays for sure system.
All seemd to be going well, until part way through the 'upgrade' i got a pop up message asking me if i want to transfer files sing windows media player or take no action, then my Zen booted into the rescue mode.
where it has been stuck ever since, a re-boot of the zen results in the firmware error message, and all the other options dont make a difference.
If i try and run the formware update again, it gets as far as the language selection, then says that the player is not conected, despite the fact that it is conected via USB.
I downloaded the firmware update in good faith after carefuly reading through the various bits of support information about vista support ( ie requires play for sure firmware for nati've MTP support) and now im left with somehting that can either display Firmware error or REscue mode.
There fore i expect you ( creative) to be able to provide a fix.

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Creative, your shoddy software/firmware has ruined my MP3 player, what are you going to do about

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