Creative Zen 16gb? The down button isn't responding well...

Sometimes when I press the down button, it doesn't respond at all, and other times I have to press it really hard. It was working fine until about a week ago. Is there any way to fix it's

Hello Luv2rock,
Copy the contents first of your Creative ZEN to your PC, boot the player from the recovery mode and select Format. If the button works after formatting the player, could be some corrupt files on the player that is causing the problem. If No, I'm afraid this is already a hardware problem and you may need to send in the unit for repair.

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