Creative Zen 4 Gb Rebuilding and Format Problem

i have creative zen 4 gb mp3 player. eveytime when i was opening the device, it is rebuilding player and then it opens. Also i tried to format all my player in recovery mode and it is formatted.After format when i was opening device again, it was rebuilding and then everything is come back. i cant copy new files to my device. only i can listen what was in it.
Please help my problem, what should i do?

Please try formatting your player using the Creative Media Explorer software.
. Connect your player to your computer's USB port using the supplied USB cable.
2. Double-click the My Computer icon on your desktop.
3. Click the ZEN Media Explorer icon.
4. Click the Settings and Information button and click the Tools tab.
5. Click the Format button.
If it's still not working, you probably need to contact Customer Support for further assistance.

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