Creative Zen 8GB - White screen!! UK resident experience - pls post yours with advi

Having decided upon the 8GB Creative Zen I was very looking forward to giving this to my son..
good price.. good spec.. looks very neat too and then it worked for all of 5 mins on Christmas day.
The poor lad he'd been looking forward to his present for ages..
I loaded all software/firmware correctly.. charged for 4hours as stated.
The 'recovery tool' on this website is simply a tool that updates the firmware again.. well Ive done that 4 times now and completely re-booted the device with NO joy.
ALL I get is a white screen when its turns on.
I've also tried using a paper clip to re-boot.
What do I do? - send it back and receive another zen and run the risk of the same issue.. or simply look for a new mp3/mp4 device around the 00-40 UK pound price range.
This issue seems to be all over the internet.. i've seen it on amazon forums and this forum and in places such as UK and USA.
I am now going to try and load some older firmware onto the device if I can and see if that works..
I'll post if it does.
anyone got any suggestions/experiences?
Thanks
Rennie

Here is the phone number I used today here in the US, but it is only for people with problems with warranty and returns and who already have a RMA number. I used it to straighten out a length of warranty question. 405.742.2372? You can also contact them by e-mail.
luvmyrescuedogs

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Tried charging it with 2 cables. I think the battery just can't hold its charge anymore. It'll hold for about 12-16 hours, but when I wake up the next morning and try to turn it on, it's dead.
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I am curious as to whether or not other people are having this issue. After charging my Zen the recommended four hours, I started it up only to see a white screen, nothing else. It does not go away, however. Resetting multiple times, updating, and re-updating the firmware doesn't seem to solve the problem either. I hit play, and I can hear the pre-loaded music, and I can adjust the volume, but I cannot see anything.
What shows up when you plug in your Zen to be charged anyways, is it supposed to show the main screen, and then at the top right a bar showing that it is charging?
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I think it's hosed and you need to return it. I have the same problem with my Vision. I did get the screen back once when i took the battery pack off for a few days and then turned it back on but... This happen while I was traveling and player turned on and went into recovery mode while in my bag.

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The Issue: the player goes to white screen when "locked" and then "unlocked" while playing music. The music still plays, but the white screen does not reset until the player is shut off and then restarted.
Basically I just want to keep this issue current on these boards, and know whether it will be fixed in a firmware update. If it's a hardware problem (and therefore not fixable through firmware), I would appreciate it if Creative Labs would kindly let its customers know so that they can return their products.
Please post here if you're seeing the same issue (or better, if you know a fix!).
Thanks.Message Edited by 84CubsFan on 2-25-20070:06 PM

Ahh. The white screen. Have you reformated the player? Under creative media explorer tools, there is an option to format. Try this. If not, send it back. Here is a good forum too.
www.anythingbutipod.com

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Yes it does. You would from the music menu scroll to DJ & choose random play all

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This is so frustrating....please help!? I have already reformatted, disk cleanup, reset and still nothing. When I'm trying to add new music to my Creative Zen 8gb I get the both error messages : "unknown error" when using the Media Zen 'browse media' option and when using the Windows Explorer drag and drop selection "access denied". Please help I've tried almost everything and it won't copy any music not even pictures.

What operating system do you have? Win Xp (sp2) (sp3) or Vista?
Note: I can only help you on Win Xp (Sp2)
Try this:
. Go into the "Recovery Mode" on the Zen disconnected from the PC and clean-up & reboot.
Check to see if this fixed your problem?
Next
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3. You should have a "docked screen" ?
4. Under Windows, Control Panel, System, Hardware, Device Manager then look under Portable Device then
look for Blue (Yellow is bad) Creative Zen then check to see if the device is ok.
Do this for error code (0)
http://www.pchell.com/hardware/usbcode0.shtml
Do this for error code (9)
http://technet2.microsoft.com/window....mspx?mfr=true
Check back
BTW - I hope you are adding music to the right folder e.g. Creative Zen (My Zen) Media Library / Music
Cheers

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Did you try the downloadab;e version instead,
http://us.creative.com/support/downl...ype=0&x=20&y=2

Creative Zen 8Gb-Unknown Device!

Creative Zen 8Gb-Unknown Device!? Player: Creative Zen 8gb
Firmware Version: .20.02e
OS: Win XP with Service Pack 3 (Unknown Origin)
Windows Media Player: Version .0.572.545
Motherboard: ASUS P5Q PRO
My problem is that when I connect the player to my computer it is recognized as a Unknown Device and listed as Unknown Device in the Uni'versal Serial Bus Controller of Device Manager.
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There is no apparent way to synch with the device. It does not show up in Creative Media Explorer, Windows Explorer or Windows Media Player.
The Original Creative CD installation package does not detect it.
The newest Creative XP installation package from official website does not detect it.
The newest Creative firmware installation package from official website does not detect it.
I have tried several USB slots from front and back (am using back mostly) and short black USB cable (0s long) as well as another USB cable. All USB ports are 2.0.
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Help please! Im poor as hell and will go insane without this player :/

When I connect the Zen, that is where the change happens in the Device Manager trees. It is not recognised as Creative Zen, Portable Device or even a device with a yellow exclamation triangle.
In other words, when I plug in the player, that is how it is represented in the Device Manager trees. As an Unknown Device in the USB controller section.
For your information I have tried this player on 3 other systems.
Laptop A with Win XP/Service Pack 3/WMP
Laptop B with Win XP/Service Pack 3/WMP 0
Laptop C with Windows 7
RESULT IS ALWAYS SAME.
UNKNOWN DEVICE!
The player works fine in and of itself and charges normally when plugged.
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Message Edited by methos979 on 2-07-20070:53 AM

***HELP*** Creative ZEN 8GB Vista Problems. NO SOLUTION FOUND

I have searched the web and the forums. I cannot find a solution anywhere.
My Creative Zen 8GB will not connect in vista. Ive upgraded the firmware to .3.0 and it still will not detect. Ive downloaded the newest Creative Media Browser and it still will not detect.
I searched the creative knowledge database and came across the "regedit USB allow permission tweak". regedit will not allow me to change the usb settings even though i have administrator rights.
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yes i tried the CD that came with it. but it still does not work.
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Question concerning "Creative ZEN 8GB&qu

Hello!
Today I got my Creative Zen 8gb mp3-player and as far as I tested it I'm quite happy, but there is one problem that annoys me very much: I wanted to put my whole "others"-ordner on the ZEN (an ordner where I have different songs of different artists).
But it's not possible - the ZEN always creates seperate ordners on the different albums the songs are originally from. But I want to have the same order as on my computer and not a thousend new orders with only one song!
And even my audio books aren't in one ordner but in a lot of different ones! I can't here them this way!
I'm really angry about that - when I collect an ordner from my "music-library" I want to have this ordner the way it is on my on the ZEN. Isn't that possible Otherwise I would give the player back, there's no other option for me!
I hope that I just didn't understand a simple trick, because except from this problem, I love the player!
I hope that you can help me,
yours Lilya
PS: I used the ZEN Media explorer to put the ordners on the ZEN, only in case that this is important...
And sorry for my English, I'm from Germany so my English is not perfect!

Use the ZEN MEDIA EXPLORER to make playlists to put the flies in the order you want to listen to them. You do not have to use the Creative Media Source for ripping cds or storing your music library. You can use Windows Media Player for that.

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Is there a keypad lock feature in the Creative Zen 8GB or 6GB mp3-player I haven't been able to find information on this and, for me, it's an extremely important feature. Thanks beforehand for your answers!

forwarditon0 wrote:
paul065 wrote:
Hi had mine for week now works great. yes it has a lock on it.
Your response is similar to someone asking you if you have the time and you answer yes, and continue on without giving him the time. Not very helpful.
Actually, it was kinda helpful anyways 'cause I haven't bought the player yet. I just wanted to make sure that there is such a feature before actually making the purchase decision. Otherwise I could've and would've just read the manual...

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...So I just got my brand new 8GB today!, and I quickly installed all the software that came with the package and started to charge the player. (I've been extremely excited about this player for weeks now) To my surprise when I tried to turn it on, all that came up was a blank white screen. I've read other posts by ppl who've encountered this same error. I've tried resetting it and other things but nothing seems to work. I have a couple of questions that I'm hoping someone can help me out with.
1. Should I bother trying to install new firmware to fix this issue?
2. From what I've been reading on this forum, creative Zen's firmware and/or (hardware?) seems to be pretty behind the times.. and not fixing a lot of key issues & bugs other customers have been dealing with. (sometimes even making the problems worse) If I can't fix this blank white screen and get my mp3 player to function properly should I just return this junk and get another creative zen? or should I just go for a new mp3 player all together?
A lot of people on this forum seem to be disappointed with the firmware/hardware. I'm worried if I do get another creative Zen that does work, I'll encounter all these glitches other customers have been encountering.
If any other you have used this MP3 player a lot.. or have any opinions on what I should do, I'd really appreciate any feedback. Thanks a bunch.

yeah thanx, I got it working. I'm a little disappointed that it would do that when I first tried starting it up, but so far this player is pretty wicked! I've been messing around with it trying all sorts of different things to actually make that white screen appear while looking for other glitches ppl have talked about.. I can't find any, and that white screen seems to be a one time thing.
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got a zen 4gb as a present for my daughter, gharged for 4 hours and it work for day, now all it gives is thw white screen, it does connect and you can access files and do firmware upgrade but it just wont come out of the white screen? .... is there any help on this subject or is it going back?
thanksMessage Edited by karno on 2-26-2007:9 AM

experiencing exactly the same thing with the 8gb
im trying to download original firmware now to see if that solves problem.
that can be found here -
http://asia.creative.com/support/downloads/download.asp?MainCategory=23&nRegionFK=&nCountryFK =&nLanguageFK=&sOSName=Windows+XP&region=2&Product _Name=ZEN&Product_ID=59&modelnumber=&driverlang=03 3&OS=0&drivertype=0&x=4&y=8
fingers crossed!
Rennie

Creative Zen 8gb Blacko

My creative?zen 8Gb mp3 player abruptly shut down leaving a black screen but the power on, and has continued to do so for nearly a month now, I have Formated my player with no results, it would appear the machine has powered down but the battery light is still on, how can I stop this spiratic "blackout" behaviour, when trying to email for warranty service i was lead into a loop on numerous occasions and am unable to email customer support, any help would be greatly appreciated, I would rather not be forced to buy a new Mp3 player when mine is supposed to be under warrenty, but rest assured if I have to resort to paying for a new one, it will not be a creative product should this complete lack of respect for customer satisfaction continue.

Hi,
I've had my Zen 8GB for just one week and the blackout problem is rampant! I had a GB Zen Nano that I LOVED but wanted larger amount for more songs.
I paperclip reset this thing almost 4 or 5 times a day. I've run the Recovery tool, got no error messages, reloaded most of my songs and rebuilt my Playlists...and again, I'm needing the paperclip. This is getting frustrating and as others have posted, trying the "Contact Support" puts you thru an endless loop back to the "We may already have a solution to your problem"
I don't know what else to do and I'm getting really frustrated by this thing and having to go thru all of these resets, recoveries and reloads -- after only owning the thing ONE WEEK!
Please help me!
Thanks

Creative Zen 8GB - White screen!! UK resident experience - pls post yours with advi

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