Creative Zen Aurvana headphones

Wow, creative has the WORST customer support on earth, the website is circular, and you can't get anywhere with it.
So I have the Creative Zen Aurvana headphones, used them for 3-4 months and one side doesn't work anymore, they were mildly used, and well taken care of, but one side stopped working.
I tried filling the warranty form but it doesn't even list the headphones anymore as a product.. wtf?
Can anyone give me the Creative customer support phone number, they don't list it anywhere on the website, every link leads to one another.. CREATIVE SUCKS.

Hello fellow disgruntled Creative customers. I just got a pair of the new EP-640's and am having the same problem... after just a week! The sound hasn't gone out completely from the right ear, but it's still barely audible. I'm probably going to take them back and get some from a different brand. I can't wait to get a Creative pair after this problem is over.

Similar Messages

  • Creative Zen Micro: Headphone Ja

    Hi! I was thinking of getting a Creative Zen Micro for my fiancee this Christmas, but the problem I keep reading about in reviews is how the headphone jack keeps messing up. It's a shame since we're both anti-iPods and were thinking of better alternati'ves to use. Does anyone know if this problem has been fixed for the newer Zen Micros? If so, is there any way to tell if a Zen Micro is of the newer fixed version, or the old? I really wouldn't want to get her something that breaks two months down the road, but if it wasn't for this problem the Zens are looking pretty slick.

    Well, if it were for myself I wouldn't mind taking a risk, but it's not.. and for over $200 I'd rather get her a product that works, even if I have to pay a little more for it. :/ Does anyone know for sure? I've heard a lot of rumors that it has been fixed, with nothing to confirm it but people hoping their 3rd Micro replacement won't fizzle out, but I figure I might get a real answer by posting on the Creative forum.

  • Creative Zen Micro headphone jack fixe

    I was reading the reviews on the Zen Micro on Cnet.com and someone said that Creative fixed the headphone jacks.. but only for the latest Zen Micros... btw how do I find out which are the latest Zen Micros?
    and im also deciding if I should buy a creative zen micro?

    so is it truuee?

  • What is the deal with the Zen Aurvana headphones?

    Can anyone explain this to me? (Please note that I am a review addict, and look at reviews before buying anything so I don't make a regretful choice. One of the things that sealed my decision on the Zen was the 8.3 from CNET.)
    I've been deciding to upgrade from the Zen's EP-480 set for a few weeks now, and it's a tossup between the Aurvana and the EP-630.
    Problem is, everywhere seems to report that the Aurvana is very average. Looking at customer reviews on retail sites and media critics, they all barely rate the Aurvana above average. Looking in the same sources at the EP-630, it has a close to perfect score from various ones.
    Now, here's what blows my mind. I stumble upon Creative's European site, and the reception for the Aurvana is better than the EP-630 set. Other countries seem to love the Aurvana more than the EP-630, while the US does not. See for yourself:
    http://hu.europe.creative.com/produc...397&nav=awards
    http://hu.europe.creative.com/produc...702&nav=awards
    What's the deal here? I need help with my decision from fellow Creative fans. Has anyone owned both?
    Message Edited by BetaWolf on 02-15-200802:57 PM

    I use it quite a bit for zooming in and out (by dragging up and down) but you have to be careful you don't move left or right when doing this as it then becomes a bit unpredictable as you say...
    If you just want to use the playhead for dragging left and right (and if you can't find a pref to turn it off) you'll just have to be careful to drag only in the horizontal axis and not up or down..
    Cheers
    Robo

  • Creative Zen Micro Headphone J

    Hey im having the headphone jack problem with the zen micro 6gb but when i put different earphones in it works but when i use the creative buds that came with it theres only one sound from one channel i dont know if its the player or just the creative buds and i was thinking about getting a headphone jack but i dont know if i should anyone can help me pleaseee

    yellow69beetle wroteo you think that if I called Customer Service and gave them my serial number..they would be able to tell me anything?
    It's worth a try, others have said they have got information this way.
    Shinryuu wrote:Telling your serial wouldn't change a thing. I wouldn't be surprised if the Zen Micro Photo has the headphone jack problem.
    This goes against what others have said: copied emails from Creative which say the hardware has been updated. Also others have said they have contacted Customer Service and been told their player has a reinforced headphone jack.

  • Creative Zen 8GB - Headphone jack is

    I have recently purchased this player and immediately see that when I plug / unplug any headphone, the screen flashes as if the player had been turned on. I don't think that simply plugging or unplugging a headphone should activate the player - has anyone else seen this happen? If so, did you return the player?Thanx

    i dont know who told you that but I have my headphones hooked to mmy ZEN and it doesnt turn on.... and YES i would most definitely be trying to get it exchanged....its NOT supposed to do that...some wire must be crossing wth the USB port inside the player making it do this....but dont try to fix it on your own....just tll Creative that you got one of the crappy ones and it does that.....dont let them tell you that its supposed to do that....tell em someone? you know has the ZEN and theirs doesnt turn on when they connect the headphones....thats the stupidest thing i'd ever hear if they told me that....

  • Creative Zen Touch Headphone Jack Prob

    I've got a 20GB Zen Touch MP3 Player in which I've had for about almost 5 years now. The player has been excellent and very reliable so far but about a month ago I encountered a small problem with the headphone jack. Now I'm not quite sure if the jack has worn out due to wear and tear and mind you I use it a hell of alot. The problem here that I've got is if I'm listening to music on my headphones and I move the headphone jack itself i.e slightly wiggle it I will totally loose the sound quality and the sound quality sort of gets funny, like its a contact problem with the male jack and the female headphone socket on the Zen itself. Its like a contact problem between the both inside. Apart from that all the other functions work very well and I dont have any problems there. Now I dont know if this is a common problem with the Zen Touch or Creative MP3 player products in general.
    Ok now I have been quite dissapointed with Craeti'ves Support here in Australia. They make great products but their support could be improved. Anyhow I li've in Perth, Australia and I rang Creative support in Sydney. They said to me that I had to send in my Zen with a cheque of $300 or so dollars (can't recall the exact figure). The reason for the $300 is that if they could not fix the problem they would use the money for a relacement of a new one plus it would take 6 weeks to repair, wow 6 weeks without my MP3 player would dri've me nuts !
    Now I'm 100% sure it is a headphone jack problem like a loose connecton or something like that caused through wear and tear and I'm sure this also happens to Ipods as well.
    Now here my other question. They say the require a cheque for $300 for the above reasons I mentioned eg if they cant fix it that money would be put towards a new one. Now lets assume it is the headphonejack problem in which I doubt will cost $300 to fix and they say it was more than that i.e circuit board, chip etc etc (in which it probably wasnt) and use my $300 to that was unneccasarry spent on a new player etc. I mean how can I really trust their honesty. The player might be perfectly fine apart from a small worn out headphone jack socket but their making excuses that this was not working etc.
    I li've in Perth, WA and would like to know if anyone here from Australia can reccomend me any really good service agents for Creative MP3 players. I mean really do I need to send it to Creative and get fixed

    Wow and yet no one here can help me with my problem !

  • Creative Zen Micro headphone jack..has it been fixed on new mode

    I bought one of these about 6 months ago and it turned out to be have a faulty headphone jack which started breaking after 2 weeks-i'm thinking of buying a new one..can anyone tell me if the problem still exists in the new models?

    conor48: There have been emails copied and pasted from purported Creative employees saying that it was fixed in later revisions, but Creative Support have neither confirmed nor denied this officially on the forum.

  • Creative zen micro headphone prob

    the sound with the mp3 is generally great, but since this moring, if i pushed the headpohne prong(plug in thing) towards the front of the player while its playing, the sound gets somewhat quieter, but i can't hear the words to the songs. also, it's not the headphones that are defecti've, as i have tried with many different pairs

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  • Serious Issues with Creative Zen Vision M 3

    This all started when I was fast forwarding through a track and it freezes. So, I did reset and it's in recovery mode, whereas usually it will just restart again.So I tried turining it on and off and was still stuck in Recovery Mode. Tried plugging it into the computer, the computer doesn't recognize it. I did everything the website told me to, but my computer will not recognize that it is plugged into the usb. When I have it docked it will not let me do anything at all. I tried to clean it up and it stays in "scan disk" for hours,I tried to format it, knowing it would erase everything but hoping it would fix, and when I tried to format it, I got a message saying "harddisk problem", when I rebbot it simply reboots back to Recovery Mode and the other option I have is reload firmware, and it prompts me to start updating firmware, but my computer won't even recognize that it is plugged in , in the first place, so I am at a loss with what to do next. The best help Creative can give me is email support. As most of you probably have found out there is no technical support phone number, only for returns/exchanges. I am using Windows Vista if that makes a difference, which it probably does since nothing seems to work on Winows Vista, and when I look at My computer, it shows that the device is present, but yet I can't access it through any media source or when trying to install this firmware? garbage. Any help would be extremely appreciated. Thank you in advance. Sarah

    That is just crazy, I am so sorry....Mine was bought just this past June, my boyfriend bought it for me because ipods seem to have really negati've reviews when it came to needing repairs and so on... It hasn't even been a year!! I pasted the st and second email below. I can't believe how frustrating this must be for you. I am still extremely annoyed though, it seems like the only option I have now is to send it in , and god knows how much it may cost to fix it. They really do have some customer service issues. They even elude that no matter if I am under warranty or not there is a possibility of "fees" ARGHHH!!!! Most recent email: Dear,Thank you for replying Creative Technical Support.From the description you provided, I can see that there is a "hard disk
    error" in the screen of the ZEN Vision M and the troubleshooting steps
    did not help. I apologize for the inconvenience caused. Please allow me
    to help you.Based on the description of the issue that you have provided, it appears
    that your product needs to be scheduled for a repair or replacement.
    Please note that your product will be tested upon receipt and if no
    malfunction is found in the product, it will be returned to you. Please
    follow this link to have an RMA issued for your product:http://us.creative.com/onlinermaAll applicable fees will be assessed at the time that your RMA is
    processed in an effort to expedite the repair or replacement of your
    product.You might want to browse our online store for accessories for the Zen
    Vision: M. These accessories will definitely enhance your experience,
    and will allow you to get the most of your player. A leather case for
    your Vision:M is a great product to protect it from scratches. http://us.creative.com/products/prod...=&product=4486If you still require assistance, please reply to this email with any
    previous correspondence to ensure the quickest and most accurate
    service. Thank you.Best Regards,<name removed>
    Technical Support
    Creative Labs Americas Original Message Follows:
    ------------------------ I have done all of the things you have told me to do and still no
    change. I cannot get out of recovery mode....and the computer doesnt
    recognize no matter where it is plugged in. It is fully charged, and that
    is the one thing it will do, is charge, otherwise, when it is docked it
    wont let me scroll or select any options. Thank you in advance for any
    help you can give me. Is there a number I can call?
    On Jan 2, 2008 2:43 AM, Creative Americas Customer Support wrote: 1st email:
    Thank you for contacting us at Creative Technical Support; we appreciate
    the opportunity to assist you. I understand you are having issues with your ZEN Vision:M could not be
    recognized by your computer and could not get out of the recovery mode.
    You had also tried formatting and updating the firmware but failed to doso. I'm sorry for the complications you are having with your player.
    Also, I would like to apologize for any inconvenience this issue(s)
    is/are causing you. Let me see what I can do to assist you.Prior to sending this email, our website asked you for some simple and
    easy troubleshooting ste
    ps.
    The steps that I'll be suggesting might be
    the same as what were asked previously, but these will be essential for
    us to resolve your query.With regard to your issue , please try the following troubleshooting
    steps which may help resolve the issue.. Check all connections to make sure that your player is securely
    connected to the PC. If you have already verified your connections, you
    might try using a different USB port preferably one located in the back
    or a different USB Port.2. Try to access the Recovery Mode on your player and run a disk clean
    up you may also try the format option. For more information on how to
    access the recovery mode please visit our Knowledge Base article,Recovery Mode: What to Do and How to Access
    http://us.creative.com/support/kb/ar...p?l=3&sid=47943. If you have tried all the steps above and your Zen, is still not
    being recognized by the system, please refer to our Knowledge Base
    articles:MP3 player not detected
    http://us.creative.com/support/kb/ar...p?l=3&sid=4275USB - General Information and Essential Troubleshooting
    http://us.creative.com/support/kb/ar...p?l=3&sid=2490If the player is now recognized in the Device Manager but not in the
    applications including Windows Media Player, please refer to the
    article.MTP players not recognized
    http://us.creative.com/support/kb/ar...p?l=3&sid=00534. If you have tried all of the steps above, then you will want to go to
    our extensi've Knowledge Base for further troubleshooting ste
    ps.
    Here is
    the link: http://us.creative.com/support/kbIf you are still experiencing the issue, please respond to this thread
    on the outcome of each of the troubleshooting steps suggested and on
    your information on the following:. Does the player works fine by itself (boots up and plays music
    normally)? If no, do you see any error messages on the player's screen?
    2. Does the player works on another Windows XP (with at least Service
    Pack ) computer?I apologize for the issues you are having on your player. In the
    meantime, you may like to take a look at our Zen Aurvana In-Ear
    earphones that is acoustically and ergonomically designed for a superiorlistening experienceThe Creative Zen Aurvana In-Ear Earphones are premium earphones that
    significantly reduce up to 90% of ambient noise. Ergonomically designed,
    the Zen Aurvana In-Ear Earphones completely transforms your listening
    experience. Powered by efficient Balanced Armature drivers, the
    earphones are acoustically tuned for exceptional audio performance.For more information regarding this great accessory for your player,
    kindly check it out on our website at:
    http://us.creative.com/products/prod...7&product=4702
    I hope I have helped address and resolved your concerns. If in any case,
    other complications occur, please do send us a reply with any previous
    correspondence so we can look onto other solutions that can help solve
    this case. Thank you again for contacting Creative Technical Support.Best Regards,<name removed>
    Technical Support
    Creative Labs AmericasOriginal Message Follows:
    ------------------------==================================
    Subject: CLI - Technical Support Request - (ZEN Vision:M)
    Self Description: Intermediate PC User
    Region: Americas
    Country: United States of America Support Inquiry: ID(8) My MP3 player is not detected
    Product: ZEN Vision:M
    CCPP Certificate Number:
    Serial Number:
    Purchase Date: 20/6/2007 Operating System: Windows Vista 32-bit
    Creative Model Number: DVP-HD0003
    Computer Brand/Model:
    Processor/CPU:
    Memory:
    BIOS Type/Revision:
    System Board/Chipset:
    Detailed Problem Description:
    My computer isn't recognizing the player. I can't get out of recovery
    mode. When I try to format it says there is a hard disk error. When I
    try to update the firmware it won't let me because it acn't detect the
    product. When it reboots, it reboots to recovery mode. I can't access
    the main settings or screen. When it is docked it won't let me do
    anything. I tried all the suggestions on the site. The product was 50%
    charged when I was doing all this. It won't let me reload firmware
    either.
    Moderator note: Please remove the name of the advisor before posting up e-mails received from Customer Support.Message Edited by Catherina-CL on 0-22-2008 0:59 PM

  • New Creative ZEN headphone-out

    Hi, I am interestign about this MP3 player to buy, but bofore I would need some information about Zen s headphone-output, I have read in this web site http://www.trustedreviews.com/mp3/re...ive-Zen-4GB/p3 that ZEN doesn't have the loudest volume output in the world, but I would like to use this player with a biger headphone Sennheiser HD 25, it has this features: inpedance 32 Ohms and 2 dB(SPL) http://www.sennheiser.com/sennheiser...sf/root/50056#, this are the same features of headphone, which Creative supplies to the new ZEN concretely Creative EP-480 http://us.creative.com/products/prod...oduct=708&nav= and I would like to know if ZEN s output is strong enough to dri've this big headphone to be enough loud even in noisyer surroundings, Have you any experience or idea, thank you for your reply

    My mp3s are not all at the same Volume Level and it also depends on if you listen to louder music(Electro, Techno etc.) or more silent Music(Classic, Jazz) or Vocal Tracks like a Podcast or an Audiobook.
    But I sure can tell You that I never get over 8-9. And these are max values for loud surrounding.
    In "normal surrounding" I listen at about 3-6. Depends on the things I described above. I listen to Hip-Hop, Metal, Rock, Electro, Podcasts, etc and normally never get over the 20.
    I've seen that your headphone might be a bit bigger than my one, so maybe you have to add a little bit to my values.
    But as I said in the first post, try to find a shop who sells the player and bring your headphone with you to try it out. Maybe the Price over there is a bit higher than on the net, but you might have the option to test the player a bit before buying it.
    Message Edited by omgodlike on -02-200705:0 PM

  • Creative Zen Review With the AudioBook Listener In Mi

    Here is a copy of my review of the Creative Zen which I just published on the amazon.com mp3 player forum in the thread I started over a year ago entitled "What's the best player for AudioBooks " It is the longest thread in the forum with little indication of slowing down, and it can usually be found as the first thread in the forum.
    http://www.amazon.com/tag/mp3%20play...MxM6KCQW5Q9B6C
    I wound up getting the Zen 4GB a few weeks ago but delayed posting until I figured out how I liked it.
    - I like that it has a big screen with big text that I could get by using without my reading glasses (old eyes) in a pinch. That is a very toughtful touch I have't seen on any other players (not that I've seen them all.)
    - The big screen will also show pictures and videos which I don't care much about but is a nice feature if desired.
    - The big screen doesn't come with a cover and it will get scratched up fast. It took me a while to figure this out so my screen got a little scratched up before I realized it.
    Consider screen covers mandatory. They are sold seperately in a 3 pack for around $8. This is so important the device ought to have come with at least one screen cover in the box, even if it raised the price $2. My screen cover has been on for a few weeks and shows no sign of wear or coming loose. I did combine it with a rubber device cover I got on amazon for $3 which protects the whole device and covers the edges of the screen and screen protector. The unit is now protected. The cover comes with a little strap and D-Ring clip which is good for hanging onto some piece of clothing.
    - It has a built in battery which is good. It supposedly takes a long time to recharge but that is not an issue for me. I just plug it in to a USB port with the included 4" long cable and it has plenty of time to charge during the day for my use. A fast AC charger is available at extra cost (~$25 I think.)
    - Defect: The unit shuts off after being on pause for a few minutes (good) but it starts up at the beginning of the track when you restart (bad.) If you turn it off, it restarts where you left off as it should. This would not be an issue for music listeners, but it is for audiobook listeners when the track may be an hour to several hours long.
    - Defect: Bookmarks are not at the top of the Menu list and although some menus are customizable, the one with Bookmarks is not.
    - Defect: You can't get to Bookmarks when in the book. You have to back up to Music Menu, click to get to menu, and scroll 2 spots to get to Bookmarks. Not a deal breaker when you get used to it, but clearly not designed properly with the audiobook user in mind.
    - Sound quality: very good. Even with music, very nice.
    - Included headphones: Nice sound. They fall out of my ears and get tangled up a lot but I think thats true of most earbud headphones. I'm going to get the Sony Sport headphones I've had before with a foldable over the head strap.
    - Bookmarks: 0. Plenty for me. (Who listens to more than 0 books at a time )
    - Price: $90 for 4GB. I thought that was quite reasonable.
    SUMMARY: With a few menu enhancements and the ability to return to it's place after a pause/shutdown, I'd consider this device close to perfect for the audiobook listener.

    Try going into "Control Panel->Administrati've tools" and clicking on "Computer Management". Find "disk management" in the left pane and click it. Your Stone should be in the right somewhere. I think you need to right click, then "choose dri've letter and paths" and give it a dri've letter with the "add" button. Let us know if that works.

  • Creative Zen 32GB - Is it Dead?

    Hi. I bought a Creative Zen 32gb Flash player in January 2009.
    It was mostly OK for the first year or so. By then, it was almost full.
    Last summer, it began crashing on me every so often. I assumed it was just because it was almost full, but as time went on it crashed more and more.
    Sometimes it would play slightly garbled songs, almost like in the good old days when your cassette deck would chew up your D-90s.
    When using the locking function, it would crash completely, requiring the judicious use of a pin to reset it.
    Then it would crash when plugging it into headphones or the cable connecting to my AUX port on my car stereo.
    The other day, it crashed and I thought - right, its been going a couple of years now, I'll back it up and then go into recovery mode, clean up the memory and then reboot, as recommended in the user guide. I tried backing up the player but it got about halfway through and crashed out.
    I then thought to hell with it - I've got most of my music backed up anyway, and the clean up might not mess with it too much, so I tried to follow the cleanup instructions but everytime I let go of the Play button, it would crash out.
    If I held the play button down, it would work, but the buttons are so close together, if I changed pressure on the play button while selecting "clean up", it would crash out. Still, I thought I'd managed it but it would not restart or dock, or pretty much do anything except let me go into recovery mode (while pressing Play, of course).
    I then thought I'd just reformat the player - again, through the recovery menu since it would not dock with my PC (Win Vista, 32bit). That made no difference. It would not start, would not dock etc etc.
    I then thought I would upgrade the firmware, downloaded it from Creative, and managed to get it to go so far, before it crashed out. And that's it - I can just about get it to start, sometimes, and then the screen will go black, or white, or red and black striped once. It will not dock at all. I can press reset as much as I like but the best I can get it to do is get to the recovery menu for a few seconds before crashing, or I can get it to display the Creative logo for a few seconds before, again, it crashes.
    Its sat right now with a black screen and the blue light on. I cannot turn it off, or get any response from it at all.
    So, is this now a dead mp3 player? Is it likely a hardware fault? If firmware/software, is there any way to fix this or should I just chalk this up to experience and accept that ?60 odd of mp3 player just isn't built to last very long?
    And if its dead, what to replace it's I want Creative stuff to be better than it seems to be, and I am loathe to buy iPod. Sony? Wife has one and its fine, but not enough storage. Any recommendations?

    Stormgeer wrote:
    I've had my Zen32GB for a year and have loved it up to this morning. I added a few photos to it and now its been stuck in "Rebuilding" for the last two hours. I can dock it and get into it, copy files, etc, but it will not play. I have been using a handy pin to reset it, then it goes back into Rebuilding. It doesn't appear to be a hardware problem as the buttons were working fine. A lost cause?
    On the recovery mode screen, can you try doing a CleanUp>Reboot?

  • Helpful hints for new Creative Zen MP3 2/4/8/16/32 GB (flash) Users On

    Summary of helpful hints (from this forum and me) for new Creative Zen MP3 2/4/8/6/32 GB (flash) Users Only!
    Rev..
    Date: 4/28/2008
    Author: ZenAndy
    Creative terminology:
    MP3 Player Recovery Tool - A program that resolves the majority of player problems quickly.
    One click is all it takes to update your player to the latest available firmware, and to give your player a clean bill of health.
    Link: http://www.creative.com/products/mp3...me.asp region=
    Note: You can also go to "Creative" "Support" "downloads" choose your MP3 Player type to obtain the latest firmware and software releases.
    Note: On your Zen you can look under "System" & "Information" and then compare the firmware download
    releases OR you can have the "MP3 Player Recovery Tool" (above) do it for you automatically.
    Note: Creative Zen 4/8/6 GB "MP3 Recovery Tool" DOES NOT stop on a firmware comparison match.
    Note: All firmware releases/revisons for the 4/8/6 GB Zen also works (is the same as) for the 2 GB & 32 GB Zen.
    Recovery Mode - If you experience one or more of the following symptoms, it is recommended that you boot the player into its unique Recovery Mode, and then clean up, format or reload the firmware.
    . The player is not detected in Creative MediaSource or Windows Media Player
    2. The battery does not last as expected
    3. Your computer stops responding during file transfers
    4. There is a power outage during file transfers
    5. There is an error about firmware
    6. LCD displays a "Firmware Problem" message
    7. Your player is not responding.
    8. The player is performing erratically.
    Getting Started
    . Load your Creative Zen software from CD FIRST and BEFORE plugging the Zen MP3 player, using the short cable, into the PC USB port to charge it.
    2. Try charging the Zen MP3 player directly from the USB port on the PC. If not, make sure the USB Hub you are using is adequately powered to provide full charging current to the Zen player. Also, try to have the Zen MP3 player as the only USB device, if possible, on the USB hub.
    Some/most Creative Zen flash MP3 Music players come "fully discharged" so, in the mean time, just read the manuals.
    FULLY charge the Zen MP3 player for several hours (~4.0 hrs max) until the battery symbol is NOT flashing AND the battery symbol/icon has a small plug/key symbol in the middle.
    After the first full charge - additional charging is much quicker about 2 /4 hours. (From 0% empty to full)
    3. Go to Creative/Support/Downloads and check for the latest software releases for the Creative Zen. Then check on your Zen MP3 player under System/Information for your firmware revision. Make sure you have the latest software downloaded on your PC and firmware on your Zen MP3 player. < Latest revision [.2.0] 28Feb08>
    OR
    You can run MP3 Player Recovery Tool - see above.
    4. In some cases you might have to do the Recovery Mode "paper clip reset" to get the Zen MP3 flash player started.
    See the Zen User's Guide FAQ. The paper clip reset hole is on the bottom edge below the music pause/run switch.
    (Not the slotted mic hole on the top edge of the player near the earphone jack and SD card slot!!!)
    5. My preference is to have the player shutdown/off before inserting and removing the earphone/headphone plug.
    Recovery Mode Using The Paper Clip OR
    Alternati've Method For Recovery Mode Without The Paper Clip.
    Why use it's
    If you experience one or more of the following symptoms:
    . The player is not detected in Creative MediaSource or Windows Media Player
    2. The battery does not last as expected
    3. Your computer stops responding during file transfers
    4. There is a power outage during file transfers
    5. There is an error about firmware
    6. LCD displays a "Firmware Problem" message
    7. Your player is not responding.
    8. The player is performing erratically.
    Save a copy of your player's content, if possible, before cleaning up the memory!
    Recovery Mode Using The Paper Clip Reset Method
    #. Turn off player if not already turned off
    #2. Press/hold play/pause button. If you accidentally release
    the button, start this reset procedure over again.
    #3. Gently push the end of a metal paper clip into the reset hole on
    the botton edge below the play/pause switch.
    (Do not use the slotted mic hole at the top edge near the earphone jack)
    #4. Slide the on/off/lock switch towards the on position - slide it to the botton hold
    until the display lights up and then release.
    #5. The recovery mode screen appears and four menu items are shown - see below
    <Alternati've Method For Recovery Mode Without The Paper Clip>
    #. Turn off player if not already turned off
    #2. Press/hold play/pause button. If you accidentally release
    the button, start this reset procedure over again.
    #3. Slide the on/off/lock switch towards the on position - slide it to the botton hold
    until the display lights up and then release. Be patient and wait!
    #4. The recovery mode screen appears and four menu items are shown:
    < Clean Up> - cleans, rebuilds and reorganizes your player's memory and restores it to optimal efficiency.
    When the cleanup is complete, select Reboot. Your player restarts and starts rebuilding its music library.
    Note: Your player's firmware is reset to default settings after your player's memory is cleaned up.
    Note: This procedure the hide/show password is reset.
    <2 Format All>- Warning - Formatting your player erases all content on your player's memory and resets your player's firmware to default settings. If possible, back up all data on your player before proceeding.
    Also, you can do this from the PC see Zen User's Guide. FAQ
    <3 Reload Firmware> - Caution !!!! Selecting Reload Firmware erases your player's firmware.
    DO NOT select Reload Firmware unless you have downloaded a newer firmware version for your player, or have been advised to do so by Creative Customer Support.
    Note: My advice when loading/replacing firmware is to connect directly
    to the PC USB port without using a USB hub.
    <4 Reboot> Restarts the player just like the "on/off/lock switch" when switched ON.
    Note: Having NO battery energy/charge/juice this procedure will not work.
    Lithium-Ion Polymer Battery Hints
    Ref:
    http://www.omnica.com/omniview_electronics2.htm
    http://en.wikipedia.org/wiki/Lithium_ion_battery
    . Allow the battery to completely discharge from time-to-time then recharge it fully.
    2. Lithium-Ion batteries loses about 5%- 0% capacity per month.
    3. Lithium-Ion polymer batteries have about 300-500 discharge/charge cycles.
    4. A half full battery indication (50% @ /2 the battery color) used up about 24 hrs worth of battery. Below 50% the indication goes fairly fast to the max of 30 hrs. Note: The battery level indication seems non-linear through out its range.
    5. Battery is Empty~0% - warning screen will appear on LCD and player might shutdown.
    6. Battery is Full- 00% with battery symbol NOT flashing AND plug/key symbol in the center of the battery.
    7. It takes about 2 /4 hours to charge the battery from empty to full.
    8. It takes about 4 hours max to charge a "New" Zen player shipped from the factory.
    9. There is a battery manufactuer's failure rate, which is normal ~ % or less, in which the Lithium-Ion Polymer battery refuses to charge. Creative, ships the Zen MP3 players with some or no charge so there is very small probability that you could have one. I call it the "Deep Six Discharge Battery" Contact/call Creative for replacement.
    Documentation
    There are several pieces of documentation you might need to read to fully understand and use your Creative Zen MP3 flash player to its fullest capabilities.
    #. Zen Users Guide "English" - For Zen MP3 Player - download from Creative/Support/Product documentation
    #2. Zen Quick Users Guide /Front/Back - download from Creative/Support/Product documentation
    #3. Sync Manager (Creative Zen) Click on sync symbol on PC task bar then help
    #4. Creative Zen Media Explorer - Just look under the main help menu
    #5. Windows Media Player <if used>(Microsoft)Use the help files with this program.
    General Tips to increase/decrease the playing time on your Creative Zen flash player.
    <Creative Battery Spec: 5 Hrs. Video & "UP TO" 30 Hrs. Audio/Songs>
    Please do the following:
    . Volume control lower/higher - higher volume settings will decrease playing times. This is logical. More output "volume power" decreases the battery juice.
    2. Audio Settings: EQ, Smart Vol, & Bass Boost will effect your playing time but I believe they are not critical as the Volume & Bit Rates(28 kbsp and others) / File Format (MP3,WMA) & Lock Switch.
    3. Bit Rates & File Formats Do Matter. Bit Rates and File formats will increase/decrease your playing time.
    Per Catherina-CL
    "WMA files will use up more power than MP3 files, and higher bitrates more so than standard ones (like 28kbps MP3). Best thing to do is rip an album in 28kbps MP3 and leave it playing in a loop on a normal volume level. See how long the battery lasts then."
    Please Note: The main difference between MP3 and WMA is the compression. According to Microsoft a 64KBPS WMA file is the same quality 28KBPS MP3. This is of course up to a person's preference but you may find you can get better compression out of WMA.
    4. FULLY CHARGE your Zen. This means the battery symbol is NOT flashing AND there is a plug/key symbol embedded within the battery symbol. The battery is 00% FULL under BOTH conditions. Having just the battery symbol all green will not do it.
    From the link:
    http://www.omnica.com/omniview_electronics2.htm
    Regarding lithium-ion shelf life, one of our engineers recently met with a battery-house representati've. It has come to their attention that repeated charging and re-charging of a less than fully discharged Li-ion cell affects the battery "gas gauge" included with many devices. Over a number of cycles there is a resultant loss in accuracy. Frequently, the indicated remaining charge has little relationship to the actual amount of life left in the cell! Fortunately, according to the battery expert, the gauge will reset itself if the battery is allowed to completely discharge from time-to-time.
    5. Having different types of earphones/headphones will increase or decrease the playing time by how much "electronic load" the earphones/headphones create on the Zen player. There are some power hungry earphones/headphones out there.
    The 6 ohm earbuds conserves battery power more than the 32 ohm earbuds supplied by Creative. (About 0% more)
    6. Always, always lock your Zen player while playing music. This cuts off the power drain from the color 2.5" LCD and blank the LCD screen. After all, you can't read the LCD screen if it is in your shirt pocket and playing music!
    7. Make sure you have the latest firmware upgrades in order to get the best of your Creative Zen Flash MP3 Player.
    Troubleshooting
    Your Creative Zen is extremely complex.
    Check this link to peek inside player http://www.anythingbutipod.com/archi...isassembly.php
    Also, this link:
    http://arstechnica.com/journals/hard...ssor-behind-it
    There could be a million things that could go wrong with your player so you will not be the FIRST or LAST to have a problem. Keep in mind, there are many, many others that have the Zen with no problems whatsoever. Things happen, but Creative is there to help.
    Dropping a Zen or any other player might/will/possibly ruin the player for good!!!
    Since this player is solid-state (no moving parts e.g. mini-disk dri've) then the only thing that will keep it from running for years is the non-user replaceable Lithium-Ion battery. I will concentrate on some troubleshooting tips which are battery related but I hope you have already the latest firmware downloaded and installed on your player
    Battery - Lithium-Ion Polymer
    #. Battery won't charge "out of the box" new player.
    A. First, read above "Getting Started"
    B. Next, try a different USB mini cable.
    C. Next, there is a battery manufactuer's failure rate < %, in which the Lithium-Ion Polymer battery refuses to charge.
    Creative, ships the Zen MP3 players with no charge so there is very small probability thatyou could have one.
    I call it the "Deep Six Discharge Battery" Call / Contact Creative.
    #2. Battery won't charge properly after using the player for some time.
    A. When you plug in your player into the USB port via mini USB patch cable, the connection resets the player to the "docked screen" with the battery level gas guage , in the right hand corner.
    Sometimes this action does not reset the player properly but there is no indication to you that the player is charging.
    Just disconnect/connect the USB cable again.
    B. Sometimes, the Zen player gets confused and you have to do a Recovery Mode "paper clip reset" which forces the player into a "special menu screen" to clean-up the player and to reset the player which allows showing the "docked screen" while charging the unit. See Zen User's Guide for explicit instruction und FAQ.
    C. Since the Zens came out late in 2007, the maximum of 300-500 charge/discharge should not apply YETbut users beware, as with any other Lithium-Ion Polymer battery it will not charge fully "like new"because of a " fixed shelf life" (2-3 yrs) OR too many charge/discharge cycles. A battery replacement is in order.
    Methods of charging the Creative Zen MP3
    . The short mini-standard USB cable provided by Creative from the factory. Plugs into a PC USB port.
    2. Uni'versal Power Adapter (Creative) plugs into the wall. Works "anywhere in the world"
    Note: Different countries have different wall AC voltages and hertz requirements. This has adapters for different countries/locations wall outlets and a uni'versal power supply for all voltage and hertz requirements.
    Note: This is a heavy duty high/fast charging wall outlet charging adapter. (2400 ma)
    3. Auto/Vehicle 2 VDC charger (Creative) or other compatible vehicle 2 VDC to USB charger.
    4. EARHUGGER IPOD POWER POD - MP3-8370 (White compact module)
    http://www.earhugger.com/powerPod.html
    http://www.amazon.com/Earhugger-MP3-.../dp/B000QTTKSS
    This compact module will solve all the following travel modes and conditions:
    . Camping, hiking or outdoor travel - no PC or noAC or maybe no auto/car.
    2. Airplane travel - no PC or no AC or no auto/car.
    3. Train/subway travel - no PC or no auto/car
    4. Car travel - no PC or no AC
    5. Foot travel - no PC or no AC or no auto/car
    It uses 4 ways to charge the Zen:
    . Retractable mini-standard USB cord for PC charging. <--- does not communicate with PC! - only for charging
    2. Retractable mini USB cord for auto/vehicle charging (Fused)
    3. Retractable mini USB cord for wall 0-20 VAC 50/60Hz charging. (non-international use plug style)
    4. 9 VDC battery terminal for using standard alkaline 9 VDC or high ma Lithium 9 VDC to charge the Zen via
    mini USB cable. Note:You might need several alkaline batteries to charge the internal 550 ma hr Zen battery!
    Great for remote destinations.
    5. Rechargeable portable battery packs.
    Black & Decker has several "Power To Go"models CPI0B-C & CPI20XB (not for international use because of 20 AC 60Hz only charging wall wart)
    Note: There are other brands that also do this method of charging.
    http://www.blackanddecker.com/Produc...Path=4033.4040
    You charge this portable NiMH battery pack from the AC wall outlet so you can carry with you on trips to charge the Zen.
    6. Mobile phone chargers. Some have a mini-USB plug for charging the phone but it could be used to charge the Zen BUT BEWARE IT COULD RUIN THE ZEN IF IT IS NOT COMPATIBLE! The output should have a voltage of 5 VDC +- 5% (4.75-5.25 VDC) ON THE PROPER MINI-USB PINS and a charging current at least 200 ma to 2400 ma. See this forum for the recommend phone phone chargers to use with the Zen.
    Note: You are charging an internal Lithium-ion polymer 550 mahr battery in the Zen so the lower the charging current the longer it takes to charge.
    Note: You will find that charging the Zen from the wall charger is much faster than the "current limited" charging on the standard PC USB port.
    Note: For diagnostic purposes and emergency charging of the Zen it is wise to have an external (non-PC) charging device for your Zen.
    Note: Only the battery charging symbol shows up on the Zen when using an external charger.
    Scratches
    All plastic screens will scratch, doesn't matter which type you have.
    For minor scratches you could use the Novus three part cleaner, polish and scratch remover system. Do not use the #3 coarse abrasi've in this system! Be extremely careful in using this product !!!! Please check the web.
    OR
    Low abrasi've toothpase <--- some say this works
    OR
    CD scratch remover/repair kit <---- have not tried this.
    The Zen (Flash) MP3 glass LCD screen is covered by the overlay plastic you see on the front. Worst case, you can have only the outer shell repaired and replaced by Creative.
    To prevent scratches in the first place:
    Use the Zen cloth bag which comes with the unit (sometimes ) to prevent scratches.
    OR
    Buy the Zen clear plastic case (Clear Case #70AB2600002). Sold by Creative.< I use this>
    OR
    Buy an clear plastic overlay. (Screen protector #70AB2600003) which goes over the LCD protector screen for protection. Sold by Creative.
    OR
    Also, you can cut up a "generic" PDA screen protector to fit the Zen.
    OR
    Obtain a "digital camera lcd screen protector" from a camera store or internet
    OR
    "Invisible shield" -The best protection money can buy
    http://www.zagg.com/invisibleshield/...ns-shields.php
    How to destroy your Zen - WHAT NOT TO DO
    . Leave it in the auto/car/vehicle - the vehicle inside heats up 20-35 F higher than the outside temperature.
    2. Leave it outside in freezing temperature 0C 32F. The LCD will freeze/discolor/absorb water.
    Note: It is remotely possible it could recover when warm-up at room temperature.
    Note: Just keep the Zen near your body heat when outside in freezing temperatures.
    3. Dropping it might cause the LCD screen to crack or loosen up the internal connections to the electronics or short out the internal electronics.
    Note: Use a protecti've case to cushion the blow from dropping the Zen.
    4. Dropping or submerging or getting the Zen wet in water might short out the electronics and battery.
    You could prevent destruction by immediately shaking the Zen vigorously in open air to dry it out.
    5. Sitting on it could flex the electronics and short or open circuits which would cause a defecti've/faulty Zen.
    <A bit of humor ... There is No Santa Claus, Easter Bunny or Tooth fairy and Creative does NOT give away money. If you destroy or damage your Zen you will pay not Creative>
    How can you tell if your Zen is defecti've/faulty
    . A "white screen" or a "totally blank black screen" shows up on the Zen LCD.
    2. You cannot force the Zen into the special "Recovery Mode" menu screen.
    3. The Zen refuses to "take a charge"(To charge up the internal Lithium-Ion Polymer battery)
    4. The Zen LCD is cracked or distorted due to dropping or handling abuse.
    5. The Zen clock does not keep accurate time (within 2 mins max per month)
    Contact Creative if any of the above faults occur - the Zen is bad and nothing you can do will fix it!
    WSOD "White Screen of Death"
    The "White Screen of Death" is really caused by a hardware problem. You see, the internal Freescale/SigmaTel STMP3700 MP3 processor has to write to the LCD. If this operation is prevented by internal electronic opens or shorts, bad STMP3700, locked-up firmware, bad LCD or any other electronic component failure then the CPU might/will halt and refuse to write to the LCD which will be reflected in a "white screen of death" I cannot cover all the causes of the "white screen of death" but rest assured Creative should pick these problems up in their quality control manufacturing process with a 99% success rate. Problems do show up after the manufacturing process but Creative has warranty protection for this other % fault rate. (Which is normal in electronics manufacturing)
    Media Content
    Listening to the built-in music on the Zen is OK but after a while your question now becomes "What else can I do with my Zen "
    Note: The "How to" instructions for adding Media content can be found in the Zen documentation.
    Terminology:
    Album: Collection of tracks or songs under one "album" title.
    Artist: Track or song artist
    DRM: Digital rights management - copy protection scheme - Zen cannot use music with this music protection scheme. (itunes) (But "itunes plus" will work)
    Genres: Type or kind of music
    <The following genres are defined in ID3v>
    Blues,Classic Rock,Country,Dance,Disco,Funk,Grunge,Hip-Hop,Jazz,Metal,New Age,Oldies,Other,Pop,
    R&B,Rap,Reggae,Rock,Techno,Industrial,Alternati've ,Ska,Death Metal,Pranks,Soundtrack,Euro-Techno,
    Ambient,Trip-Hop,Vocal,Jazz+Funk,Fusion,Trance,Classical,Instru mental,Acid,House,Game,Sound Clip,
    Gospel,Noise,AlternRock,Bass,Soul,Punk,Space,Medit ati've,Instrumental Pop,Instrumental Rock,
    Ethnic,Gothic,Darkwave,Techno-Industrial,Electronic,Pop-Folk,Eurodance,Dream,Southern Rock,
    Comedy,Cult,Gangsta,Top 40,Christian Rap,Pop/Funk,Jungle,Nati've American,Cabaret,New Wave,
    Psychadelic,Rave,Showtunes,Trailer,Lo-Fi,Tribal,Acid Punk,Acid Jazz,Polka,Retro,Musical,Rock & Roll,
    Hard Rock
    <The following genres are Winamp extensions>
    Folk,Folk-Rock,National Folk,Swing,Fast Fusion,Bebob,Latin,Revival,Celtic,Bluegrass,Avantg arde,
    Gothic Rock,Progressi've Rock,Psychedelic Rock,Symphonic Rock,Slow Rock,Big Band,Chorus,
    Easy Listening,Acoustic,Humour,Speech,Chanson,Opera,Cha mber Music,Sonata,Symphony,
    Booty Bass,Primus,Porn Groove,Satire,Slow Jam,Club,Tango,Samba,Folklore,Ballad,Power Ballad,
    Rhythmic Soul,Freestyle,Duet,Punk Rock,Drum Solo,A capella,Euro-House,Dance Hall
    <A bit of humor: I think the above Genres lists are missing two - "elevator music" & Crying and Whining e.g. Country Western>
    ID3 Tags: Internal file information associated with an Mp3 or wav audio file. This format contains
    Track number, Album name/title, Genre, Artist and Song Title which can be sorted and indexed by
    the Zen device.
    IPTV: Is a system where a digital television service is deli'vered using Internet Protocol over a network infrastructure, which may include deli'very by a broadband connection. http://zencast.com/
    JPEG: Is a commonly used method of compression for photographic images.
    This is the only photo format used by the Zen.
    MP3 and WMA music tracks: Music format used by the Zen.
    Note: Having the wrong bit rates will drain the Zen battery faster. (See above)
    MP3: Is a digital audio encoding format using a form of lossy data compression.
    Non-protected AAC: Files are regular AAC files without any DRM: they can be converted to other formats (like MP3) and can be played on an unlimited amount of devices and burned an unlimitd amount of times. They have no restrictions.
    Podcast: Is a series of digital-media files which are distributed over the Internet using syndication feeds for playback on portable media players and computers. http://zencast.com/
    Protected AAC: Files are AAC audio files that contain DRM (Digital Rights Management), most often music purchased from the iTunes store. The Creative Zen cannot use these files.
    Note: "Itunes Plus Store" have songs without DRM which the Zen can use.
    Ripping CDs: Copying tracks from an audio CD on a PC and downloading tracks to the Zen.
    Note: Use the Creative Zen Media Explorer for ripping audio CD is one method.
    Song Title: Name of song or track
    Track Number: Numerical number of track of CD album.
    Track: General name for song or song title.
    Unprotected AAC format: Music format used by the Zen
    WMA:Is an audio data compression technology developed by Microsoft. The name can be used to refer to its audio file format or its audio codecs.
    WAV: (or WAVE), short for Waveform audio format, is a Microsoft and IBM audio file format standard for storing an audio bitstream on PCs.
    Note: The Zen's built-in microphone produces this audio file format.
    Zen Audio Format:MP3, WMA, WAV, non-protected AAC (.m4a), Audible (2, 3, 4)
    Zen Media Content: Video, Music, Audio, Photos/Images transferred/dowloaded into the Zen
    Zen Photo Format:JPEG
    Note: You can copy/drag/paste JPEG photos from your PC to your Zen for viewing.
    Note: You can import photos & view photos from the SD card.
    Zencast Organizer: Seamlessly integrates ZENcast media files with Creative portable media players and/or your computer
    Zen Video Format:MJPEG, WMV9 and (with transcoding - MPED4-SP, DivX 4/5 and XviD)
    Warning - In some countries (including the US) its illegal to do:
    Copying audio DVD & DVDs
    Defeating DRM MP3 Music (Digital Rights Management)
    Intercepting/copying (non purchased) music.
    Downloading music/songs from an illegal or "free" rouge website.
    General Media Content links:
    http://pro-music.org/Content/GetMusi...lineStores.php
    Note: Check to see if your music files/tracks contains ID3 tags.
    Note: ZEN also supports iTunes Plus tracks from the iTunes store,
    Note: The following media content is only a small fraction of means and ways
    of collecting/dowloading media content to the Zen.
    Media Content from Creative Website(s)
    Note: The Media Content can be found under "Fill your Zen" on the bottom of the Creative Zen product page.
    http://zencast.com/
    ZENcast is the ultimate source for free IPTV channels, video blogs and podcasts on the Internet. It provides quick and easy access to a wide range of interesting and entertaining video and audio content online.
    http://www.audible.com/adbl/site/cre...seBVCookie=Yes
    Audible.com - Audible.comis the Internet s leading audio provider of bestselling audio books, comedy programs and today s most relevant magazines and newspapers
    http://creative.vongo.com/
    VONGO is the video download service that gives you instant access to over 2500 hit movie and video selections from Starz .
    Watch movies whenever, wherever on your ZEN. A great entertainment venue for watching movies while on the road or on the go.
    http://www.napster.com/creative/
    Transfer unlimited music to your ZEN without paying per song.
    With Napster To Go you can:
    Choose from over 5 million songs, plus new releases every week
    Play music instantly from any internet-connected computer
    Find old favorites and discover new music by exploring playlists, radio, Billboard charts and more
    Create a library of your favorite music and build custom playlists.
    http://www.emusic.com/ZEN
    Choose from over ,500,000 songs
    Burn unlimited CDs
    Compatible with every MP3 player
    No confusing restrictions-Own your music!
    http://www.lala.com/frontend/action/...=user:2672@223
    Why pay 99per song when you can get the whole album for $At lala.com, you can trade your used CDs for new music.
    .8 million titles available for trade. CD quality guaranteed.
    Every CD you receive is yours to keep - no restrictions.
    Pay only $ per CD received. No monthly fees or commitments. Sign up is FREE.
    http://www.amazon.com/b/ &node=62663
    Buy or Rent Movies Online
    Watch DVD-quality video downloads on your PC or ZEN
    Conveniently download from your PC at work to your PC at home
    Discover thousands of TV shows & movies available for download
    I started this thread in April 08 to help other new Creative Zen MP3 (Flash) users. If there are common threads that are posted from new users then I try to make a section to inform other new users in solving their similar problems. I cannot believe that this thread was viewed over 0,000 times! Thank you for your "viewing" support.
    Please note: This thread is constantly changing so check back for any new helpful hints, problem solving, troubleshooting and practical solutions for the Creative Zen.
    "The Creative ZenR O C K S"
    Zenandy
    Message Edited by Zenandy on 08--2008 08:26 AM

    Hi,
    I'm from germany so no 'best buy' but I think I will lock around sleeve/bag for a different product with same measures. Any tip?
    The clear plastic case is not what I want. I would like to use the player without such protections. I just want a sleeve to protect the player while its in my jacket/pants.
    Btw, i have bought this version: Creative Zen (maybe european version?). I also doesn't seem to have your mentioned sleeve. I also couldn't find it on the website.
    Anyway, thank you,
    Chris

  • Connecting Creative Zen Touch to Stereo (Bose Lifestyle Syst

    Hi Folks,?A bit of a naf question, I want to connect my Creative Zen Touch to a Bose Life Style System, To provide the best quality Audio connection can you advise what is the best cable for me to use. On a seperate note has anyone any comments on the Cambridge SoundWorks Dock Station, I would like something to connect the Zen Touch to for the kitchen, the cambridge sounddock id a bit of an ugly beast. Is there anything a little easier on the eye but with the same excellent audio quality. Thanks in advance for any help?Earlsie

    scorpian007 wrote:
    If you have RCA inputs on your stereo, just buy a 3.5mm to 2 RCA cable and connect it that way. If not, buy an FM transmitter, connect it to the headphone jack on your Zen Touch, set it to a channel and then tune into that channel on the stereo's radio.
    Hope that hel
    ps.
    Here's a pic & link too:
    http://www.radioshack.com/images/ProductCatalog/ProductImage/42/42-2483.jpg">
    You can buy it at any RadioShack (in America) and in Canada I would assume FutureShop would have it as well as any local electronics store.

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