Creative zen firmware update now trouble with creative media sou

I wanted to start downloading music from an online store and was advised that I needed a firmware upgrade for my creative zen, which I did (version 2.2.02) and could download music. However since I have done this my zen is no longer recognised when I connect to my pc - which is running on Windows XP. I took advice from creative and reloaded my firmware after starting my player in recovery mode and then I reloaded the creative media source organiser software. After that I could find the player in the organiser but everything was laid out differently with all my music in folders which made it really tricky to navigate.
The icon is this grey thing which doesnt look like a creative at all! Although I can move files around it is still not recognised on the bottom right of my pc and I can't safely remove the hardware because of this. I am also having problems with syncing from the pc library to the zen and it is not picking up duplicate files but adding them again so I am getting loads of copies of the same music - nightmare. When I am deleting it is just not recognising and I have been through this process a few times now and its getting pretty tiresome!
Should I reinstall the organiser again and do a clean up in recovery mode?

The Zen MicroPhoto is an MTP Device.
Minimum System Requirements:
Microsoft? Windows? XP (Service Pack or higher)/XP 64-bit
You might find a work-around for not having the minimum system requirements in this thread or this thread.

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    Message Edited by obtrusi've on 2-9-200706:8 AM

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