Creative Zen:M is not being recognized please he

Hi,I have had a creative vision zen:M for a few months now and had no real issues with it. Except the other day i was playing a music?video around 2mins and i tried to turn the volume up and it didnt respond i then tried the rest of the buttons and nothing worked and once the clip ended the screen just froze. I reset the player and all my videos were deleted so i went to the recovery mode and and pressed clean up afterwords restarted the player. The rebuilding icon came up and then creative came up though the music was still there but my videos weren't. I then tried to connect it to my computer the computer recognized it and the usual prompts came up thpugh when i went to Creative Zen:M explorer says it's not connected and its all grey so i cant do anything. I have looked in support area and have sent an email to the Creative people but they have not replied. Could anyone please tell me how i could get it to appear in the Media explorer? (by the way it's not the computer as i have tried it on another computer and it does the same thing. Any help would be greatly appreciated thnx!

Yeah, I have the same problem, Its a 3 month old player, when it deleted my videos it also took half of my music with it, and now I cant connect it. PLEASE, PLEASE HELP

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