Creative Zen Micro "Device is not connect

When attaching MP3 player to my PC the Creative software does not start automatically and when I try to drag music files on to MP3 player get message "The device is not connected". When I try to install MP3 player get the following message "The drivers for this device are not installed (code 28). To reinstall the drivers for this device, click reinstall driver". When I click on this option (reinstall driver) get the following message "Windows was unable to locate the software for this device".
I appear to have loaded the software that enables us to transfer tracks from a CD but cannot then get these across to the MP3 player as the PC does not recognise the device. However, when I loaded the software I did get the following message during the installation process "An error occurred while setting up the driver. Setup Nomad Jukebox 2,3,Zen, Zen NX, ZenXtra, Zen Touch and Zen Micro Driver". Not sure if this is related to the MP3 player not being recognised by the PC.
Downloaded driver "JB3MV2_PCWDRV_US__30_03.EXE from Creative site but did not appear to help situation.
My PC is a Dell Dimension 400, OS Windows Millennium, Pentium 933Mhz, 256MB memory.
Would appreciate any help.
Many thanks

Many thanks to SSR who replied to my query. Followed instructions and can now transfer files to MP3. Once again many thanks for your help. Cannot guarantee I will not be back for more advice so dont go away!!!
Les

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Zen Micro 'player is not connect

Could someone please help me?
I've had my zen micro for about a year now and i always had some problems with importing tracks, id have to connect and disconnect it a few times before it would work, but now nothing. I've used different cables and different computers and it still won't work. I am either told that 'player is not connected' or that there has been a malfunction with a USB device. Is there anything I can do other than gettin a new player?
Thanks Jen

If different PCs has not solved it then the player is most likely faulty. Contact support, click the Support > Contact Customer Support link on this page.

Creative Zen Micro Photo Problem (Detecti

BEFORE I CONTINUE, REFERRING TO THE KNOWLEDGE BASE DOES NOT WORK FOR ME, I TRIED THE STEPS BUT THEY SIMPLY DON'T WORK.
HERE IS THE PROBLEM:
YESTERDAY, I RECEIVED MY ZEN MICRO PHOTO BLACK 8GB in the mail, and was able to get the charging started through my computer after installing the required software (mediasource, media player, wmp 9.5 codec, etc). Before I started the charging, I connected my player's USB cable to the back of my pc. Windows XP w/SP2 prompts that it 'found new hardware.' I go ahead and check in my computer if the player would be able to be accessed. I also confirmed with Creative's mediasource software, and it claims that 'no player was detected.' I did the same in windows media player 0, and says that no hardware was detected. I confirmed to make sure that the USB cable was properly connected, and it was. I tried all the ports and tried other devices through them, and they were able to be successfully detected and used, (i.e; web cam). I don't understand why my creative zen micro photo would not be detected by the software included. Windows is requiring me to install some sought of driver for the player, but I already installed all the required utilities and codecs. I believe it is charging and is detected by windows but not as a removable storage, etc, just 'FOUND NEW HARDWARE', and then no drivers found even through the CD creative provided me. I am also fearing that the battery is taking a long time to charge. This morning I saw that the player was on, but was still charging(I assume). I decided to charge while the player was turned off. Hopefully, now it will be fully charged while the player remains off. I will check when I get home. In the mean time, would some one please assist and respond to me for resolving this situation ASAP for the detection of the player. Thank you very much, Arjun (please do not further me to the knowledge base site as I have already tried all the steps, and no improvement what so what in successfully operating this player. Thank you. Just to add on, I also attempted for a firmware update, and the utility said it was not able to detect the player either, so I wasn't able to even complete a firmware update. Please assist me, URGENT. Thank you.

I sadly am very unhappy with the ZEN Microphoto 8. I was planning on leaving on a trip in the morning and found that suddenly my laptop no longer will recognize my device. I hasve been using the device for several months now with no problems at all, unitl this afternoon. It went into recovery mode and no matter what I tried I could not get it out.
I was finally able to unlock the unit by connecting the unit to my desktop. I was then able to install the firmware update. But now the unit will not work on my laptop at all. All of my media is on my laptop. I have tried several cables to no avail. I am sure that someone is going to mention the suggestion that the device not be used on a laptop, however I find it frustrating that after so much time the unit suddenly does not operate. I tried all of the suggestions in the support section. And it seems truly sad that this might just be due to the cinnection to athe laptop, considering the number of people that now use these as their primary PCs.
If any suggestions can be provided as to the cause of this problem I would love to get it fixed.
Eric

Zen Micro Connection "the device is not connect

When I connect my Zen Micro in my computer the Zen Micro Media Explorer says that "the device is not connected. Please connect your Zen Micro to the computer" My battery is full. I read the instruction book and It said when you connect the Zen Micro in, Creative MediaSource or Windows Media Player starts up automatically... but nothing happens when I connect my Zen Micro. Please help.

Hey, i have this same problem...well i did...im not sure :smileyindifferent:
At first i followed the instructions on how to install the mp3 (micro) etc etc, i followed it to perfection. When it came to using the software on the disc, i found alot of problems, mainly that my Micro "apparently" was not connected, according to my Creative Media Source/Organiser etc.
Anyway, after i downloaded loads of different updates etc, and basically fiddled about, i got WMP to recognise it!! BREAK THROUGH!!
Alot of other ppl i know have had this same trouble as i and as loads of you are, so i would recommend using WMP, works fine, only downfall is I DON'T KNOW HOW TO MAKE PLAYLISTS :angry:
As fussy as i am, this isn't good enough for me, i want the software to recognise it so i can take full advantage of my new Micro.
So, i need advice, shall i quit while im ahead, or will someone gve me some help to resolve this problem?
And if the later, what the hell shall i do?

~Shaun~

Mp3 Player not detected in Vista ,I need drivers for Creative Zen Micro in Windows Vista 32-b

Hi ,?Im trying to install my Creative Zen Micro in windows Vista , But A Compatibility Problem appear and i can't install it .Windows Show me that a new hardware is found? and what i have to do , i Install it with the CD , but The installation can't be successful and a message saying me i have to contact Creative Support for the dirvers appear and the installation can't be completed. I've tryied to contact creative suport , but they don't find solution . I've searched the drivers but they wasn't found in creative site web . If anybody Have a solution for install my zen micro or can help me , please ... I have to buy another Mp3 Player ? This have a solution ?Thanks ,i hope that you can help me. Regards

I updated my Firmware as stated by Creative Labs support team. I downloaded on my son's PC which has Window's XP Pro edition. Again, on his PC there is no problem with recognition of the device and/or player. However, when I plug my player into my PC which has Vista, the device manager has a "!" next to ZEN Micro Photo. So my PC "See's" the player. However, when you right click and then go to "Properties" it states that "The drivers for this device are not installed (code 28)" Then it states to "reinstall the drivers" But when I tried to install or reinstall the "Driver" using the install wizard, I get an error message... "An error occurred during the installation of the device" and " A service installation section in this INF is invalid" Then a pop bubble appears and says "Found new hardware" You may have a problem with your device. It may not be working properly" So what do I do at this point. The only way for me currently to download music is to use my son's PC. At least I have another option... I feel sorry for the rest of you. When will creative wake up and smell the Vista!!

Creative Zen Micro Not compatible with Windows Vi

My daughter has a Creative Zen Micro MP3 player, no video feature, just the the music player. She recently got a new computer that runs Windows Vista. She tried to install the program on her new computer, and it said the software was not compatible with Windows Vista. Does that mean I need to get new software from Creative Zen? to use the program on The computer running?Windows Vista? Any help would be appreciated..

The software that came on the original CD is not supported on vista.
The Zen Micro will work nati'vely with Vista if it contains the latest firmware version. If the Zen Micro isn't being recognized by Vista then you will need to use an older system (windows xp) to upgrade the firmware on the Zen Micro. Once Vista recognizes the Zen Micro you should be able to download Vista compatable versions of the software for the device from the creative website.

"the device is not connected. Please connect your Zen MicroPhoto to your computer" ?

Hi I have just bought it today, and the installation went thru without any trouble. Then when I connected my mp3 player as the book says I for one cant install it (since there's no driver for it) and when I look in the 'Zen MicroPhoto Media Explorer' it claims that my device is not connected even though my computer has detected it - but can't install it for some reason. Any solutions, suggestions anything?thx in advance

I'm having the same problem with my zen vision m. It worked the first time I plugged it in, but now it doesn't work. The player says it's docked, and the computer says it detects it in the taskbar, but none of the programs recognize it. I've tried WMP, Musicmatch jukebox, the media explorer, and the source organizer but nothing recognizes it. I've restarted the computer, restarted the player, clicked "refresh devices" a hundred times and it still doesn't work. Any help would be much appreciated.

Creative Zen Micro 5GB Not work

Recei'ved my Creative Zen Micro 5GB last week. It worked for hour total. !!!!!!-Then the screens froze. Al I have now is the Creative logo. Recovery mde does not work( Have tried this on numerous occasions). Also Creative Zen hardware not recognised by my lap top. <HELP<!!!!!!!! What do I do now?

send/take it back to where you bought it from for an exchange ... sounds like it could be a problem with the hard dri've ... dont worry too much , and i know its a pain but it'll be worth it in the end !!

Creative Zen Micro Photo not work with

Hi,i formatted my hd 2 days ago.
I loose my cd with creative zen micro photo expoler.
When i connect my mp3 with usb cable appears an autoplay window of windows Xp that show me what i cand do with my mp3(Transfer Files with Windows media is the only option).
How I can do to use my mp3 with Creative Organizer?
Where i can find creative zen micro photo explorer?

Top of page on Creative banner, click Support-> Downloads-> MP3 Players-> Zen-> Zen MicroPhoto, chose your language and Operating System and select the software that you need.
Be sure to read and follow the instructions on the Show Details... pop-u
ps.
Looks like Zen MicroPhoto Media Explorer isn't posted any more, so Creative MediaSource Player/Organizer 3.30.2 (52.2 MB) would probably be your best bet.
I have had no luck getting MediaSource 5.x to work with my computers and I've tried very hard.

Help with my Bran-New Creative Zen Micro Photo. [Questi

If you don't want to see the backing of my whole story skip to the bold print at the bottom!I also want you to know I read the FAQs and searched through some topics like this, but haven't found any asking my question.First of all, I'm new to the forum, but I've been researching Creative's Zen for a long time now. I kept observing each one closely before I purchased a product. I then saw the Zen Micro Photo come out. This one won my attention. I loved this, I quickly searched for reviews and went for the buy for Christmas. I told my dad about it and he was "iffy" on the price, but it was better then the iPod in my opinion.Christmas day came and I opened it. Right away I checked everything out I knew a lot about the menu already and all, but not really how to control it. I checked to make sure everything worked. All systems were go. After listening to the defaults (which I loved) I went to go install the software. I already had Media Player 0 and Adobe, oh and I didn't want the freakin AOL toolbar! Lol, so I installed everything else. It took forever, but I hooked it up and I installed the drivers, but as soon as I plug in the USB connector I see: "A HIGH-SPEED USB device has been plugged into a LOW SPEED USB port.After that, I switched USB ports, btu I got same message. I hit the X and then tried to charge. I got the Lightening Bolt, but no dimming of lights. I found out that this computer is not letting me install any service packs, I'm confused about that.My question:Is there anyway I can charge this mp3 player and download music onto my Zen Micro Photo without Service Pack ? Or did I just pay $250 for a really cool glowing mp3 player to be used as a paperweight? (I love this Zen and I ran the battery dead hoping that would make the charging easier).Help?
My Specifications:
My Mp3 Player: Zen Micro Photo (Black)What I tried: Switching USB ports and re-installing Service Pack Software: Not sure how to determine firmware without installing something. I'm on a XP Professional and I'm using the Creative Media Source and Creative Media Toolbox

Thank you DM for responding. I am expecting problems, but it still won't allow me to charge the Zen Micro Photo or even use the Creative Media Source. I can't upload any songs or any contacts on it. I haven't uploaded anything yet, but it's not reading the USB device. When I run Creative Zen Micro Photo Media Explorer I get this message at the top of the screen: "The device is not connected. Please connect your Zen MicroPhoto to the computer. I can't organize anything or add songs... so it just makes all the programs I downloaded useless and my Creative product unusuable.ONe thing it does do though... whenever I plug in my Zen MIcroPhoto to the USB it turns it on and glows, but only shows my battery at the top with one red line and the green lightening bolt filling the battery up.After leaving it like this for two hours the green moves, but the red bar stays the same size.

Creative Zen Micro 6GB/Problems with Power Switch and Firmw

The power switch on my Zen Micro has died. I can't turn it on or off unless I 'jump start' it from a USB cable and leave it alone to go into idle shutdown. I've had this player just three weeks and this is happened and frankly I'm disgusted. But wait, my story get's worse:
So before sending it back to Creative I thought that I should at least exhaust every possible cure. First on my list? A Firmware upgrade to v2.22.05. I downloaded the program and set about installing the new firmware but halfway through the process it hung and I had to end it prematurely. Now what I had was a ZM that apparently had v2.22.05 but was not being recognised at all by my computer. Media Explorer wasn't picking up on it and neither was WMP although strangely when I connect the device it's there in the Device Manager...
So, check back with the website and it said to download an update for Mediasource and that should solve the problem. Downloaded the patch but then realised that I hadn't installed Mediasource on my computer (can't remember why I didn't though). Went back to the downloads page and downloaded Mediasource. Tried to install it but I can't. The reason? because my computer isn't detecting the ZM and I can't install it until it recognises that it's there.
As a last resort I thought that I would try to use 'Rescue Mode'. Seemed simple enough, remove the battery and hold down the power switch. Then put the battery back in and wait for the rescue screen to come up. Seems easy enough. Oh wait, I don't have a working power switch.
What I do have though, is a small piece of plastic and metal that I can't turn on, can't turn off, can't put any songs on, can't listen to, can't fix and can't be bothered with. I have a ?60 paperweight.
Anyone at all have any idea what I should do? I just want to put it all in a box and send it back to Amazon with a request for a full refund or a threat to take them to the Small Claims Court.

Although a failed power switch is not unknown, I only recall seeing two or three other cases of this. It's not common.
If WMP isn't working with the device having v2 firmware something is wrong. Unfortunately this can be difficult to fix, but take a look here in the Zen FAQ at Nomadness.net.
MediaSource won't detect the player if there's some issue e.g. WMP0 not detecting it. You can of course also try installing Zen Micro Media Explorer (Creative Zen Micro Media Explorer Web Update to be specific) which has MTP support.
Are you are presumably under guarantee, and as you bought from an Internet store, it's best to return it direct to Creative. Contact Creative Support to arrange this.

Zen microphoto : firmware erased, not connected now

I decided to flash new firmware to my microphoto. This was the biggest mistake.
I have entered into recovery menu.Select load firmware and bang ! It erased it immediately, no confirmation no choice..Just erased it without asking. This is awful !
So, i didn't care too much for this at that time, because, i have already decided to flash new firmware.
My computer was recognizing microphoto before in media player. I plugged it and nothing..
Now, my computer didn't recognize it.
I tried all recommmendations from here
* It's Windows XP with SP2
* There was WMP, uninstalled it and installed WMP0
* I gave all permissions from registry to USB
Nothing...
I have removed it from Device Manager, and scanned. It's found. Then select the first option to install driver.XP searched and find not signed driver. I have pressed Continue Installation.But it's giving me some error.
While ZMP was working with my system, i mean i was able to transfer mp3s into it's disc, firmware application was still saying "the device is not connected"
How could this be possible ? If it's not connected, how my WMP or Windows explorer could see it ?
Any help appreciated... I want my ZMP back...What can i do now ?
Thanks

Hello,?I am experiencing the same problem with my MicroPhoto player. One day it froze on me, and since then the firmware has been acting up. It now goes to a "Firmware Problem" screen every time?I turn it on, and after attempting to remove and re-install the firmware 3 times, it has failed to work. Before I purchased the player, I had heard bad things about Creative replacement costs and how the Zen Micro has many problems as well. It looks like our players have lost the HDD and need to be replaced, which I assume will cost more than its worth... The one reason Creative will never beat out the iPod is because of their player glitches and lack of willingness to correct them. Anybody with more information on the hdd dying problem, could you let me know if you managed to send it in, and how much is cost, etc?

Having big problems with Creative Zen Micro Photo!! I need much urgent help!

Hi. I am having a big problem with my MP3 Creative Zen Micro Photo device at the computer.Here is the thing:Before I bought this I had the regular Zen Micro & having fun with it. I had no problems with that when I used the Media Explorer to transfer songs. So I bought the Zen Micro Photo & installed it my computer. As normal I used the Media Explorer to transfer songs & pictures.So I reinstalled Windows XP at my computer, and when I installed the CD that followed to transfer new songs, the Windows said that it's an unknown thing I have connected in the USB.So I installed Service Pack & 2. I have tried to install drivers from the cd but it seems that there are no drivers on the cd! The big problem is that when I connect the MP3 to the computer, it doesn't read it's a Zen Micro, it's just unknown! So the Zen Micro Photo Media Explorer program doesn't work & I can't transfer songs or picture on it! And it just happened after I re-installed Windows on my computer. The same thing happened on my brother's computer after he re-installed windows. And when I connect the MP3 to the USB, it says that it's not a USB 2.0, but .! And I am sure it is 2.0 because it has always been like that before I re-installed windows. Also the MP3 does not re-charge when I put it my computer! The battery is just the same, it tries to do it but it doesn't. So I am using my sisters computer to charge the MP3 & transfer songs. I have tried everything but I can't seem to understand what the problem is? I have never experienced something like this before, and I really hope you can help me with this! To be honest I think what I am missing is the driver. So can someone PLEASE provide me the link for the driver? I have downloaded all those 3 on www.creative.com, but they are none of them! Also that playforsure firmawre thingy does not work because it sais that I have to connect my MP3, and it is connected already!Please reply as quick as possible! Thanks a lot for you kind help!
I have also sent this mail to creative support! But please help me I have had this problem for almost 2 months now! =(Message Edited by anakwalajinn on 05-0-2006 08:47 PM

Might try this:? http://forums.creative.com/creativel...mp=true#M95059

Creative Zen Micro 5GB: Freezing on transfers & during playback (Please He

Ok, Here is a problem I am having.
My Zen is freezing no matter what program i use to place music on it.
The transfer will begin and rarely get or 2 songs on but more often it will reach about 30% on the first song, freeze and remain here till i unplug it and go into recovery mode by taking the battery out.
THINGS I HAVE TRIED:
*Changing the firmware (at least 0 times for each firmware available on this site)
*Formatting & Defragging (Don't even get me started how many times)
*Using different software (WMP0, Creative Sync and Every other one included with Creative Zen Micro Explorer)
*Upgrading software
Now i am a qualified electronic repairer and i have dismantled my zen and a friends (whom dropped it and bought a new one) i have from here changed the hard dri've thinking this may be the source of the problem (yes i am aware the warranty is void now but when i placed the battery in the first time i got it the sticker broke) This has done nothing so i have placed the original HD back in.
I have NO idea what to do now!
I can not afford a new mp3 player, have no warranty YET i do have the ability to repair this by myself.
If anyone has ANY suggestions whatsoever i am willing to try them, of course still sensible.
Please PLEASE PLEASE! help me out. i will be gratefully for any help i can get.
-Norb

/being venting
Why does Creative make it so easy to Reload the firmware, and why do soo many people choose this option!?!?!?
/end venting
pdk, your task now is to get your computer to recognize your player. I have a feeling that you are using a v2 firmware. Do you see the words MTP Device anywhere when you connect the player to your computer? If so then follow the steps listed <a href='http://www.nomadness.net/modules.php?name=FAQ&myfaq=yes&id_cat=8&categories =Nomad+Jukebox+Zen#228' target=_blank>here[/url]. Then use the firmware provided on your CD and see if it can recognize your player. You might have problems since you choose the Reload firmare option in Recovery Mode.

Creative Zen Micro "Device is not connect

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