Creative Zen Micro: Driver problems and mo

Hello, hope somebody can help me out a bit here.
My Creative Zen Micro seems to have stumbled rather severely. I get a firmware error and the recovery menu. I've tried the Clean Up tool, Formatting it, and reloading the firmware doesn't work at all, as the Zen won't connect properly on my Win2k box (probably due to the lack of support for it on Win2k).
It does connect (sort of) in Windows Media Player, which is where I transferred most of my music to begin with, though now it displays nothing in the contents of the Zens harddisk (obviously this was before I formatted my Zen).
So I tried installing the drivers on my new computer which runs Windows XP SP2. The drivers install, but Windows doesn't seem to care. When I plug in the Zen I get a "Found New Hardware" message, however it can't seem to locate the drivers I just installed.
I think I might be able to get things going right if only the drivers would work on WinXP. Or it might just be that the Zen is totally borked. I'm unsure.
Any thoughts?

Really hate to bump my own thread.. but.. anyone have any ideas what to do?

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Creative Zen Micro 6GB/Problems with Power Switch and Firmw

The power switch on my Zen Micro has died. I can't turn it on or off unless I 'jump start' it from a USB cable and leave it alone to go into idle shutdown. I've had this player just three weeks and this is happened and frankly I'm disgusted. But wait, my story get's worse:
So before sending it back to Creative I thought that I should at least exhaust every possible cure. First on my list? A Firmware upgrade to v2.22.05. I downloaded the program and set about installing the new firmware but halfway through the process it hung and I had to end it prematurely. Now what I had was a ZM that apparently had v2.22.05 but was not being recognised at all by my computer. Media Explorer wasn't picking up on it and neither was WMP although strangely when I connect the device it's there in the Device Manager...
So, check back with the website and it said to download an update for Mediasource and that should solve the problem. Downloaded the patch but then realised that I hadn't installed Mediasource on my computer (can't remember why I didn't though). Went back to the downloads page and downloaded Mediasource. Tried to install it but I can't. The reason? because my computer isn't detecting the ZM and I can't install it until it recognises that it's there.
As a last resort I thought that I would try to use 'Rescue Mode'. Seemed simple enough, remove the battery and hold down the power switch. Then put the battery back in and wait for the rescue screen to come up. Seems easy enough. Oh wait, I don't have a working power switch.
What I do have though, is a small piece of plastic and metal that I can't turn on, can't turn off, can't put any songs on, can't listen to, can't fix and can't be bothered with. I have a ?60 paperweight.
Anyone at all have any idea what I should do? I just want to put it all in a box and send it back to Amazon with a request for a full refund or a threat to take them to the Small Claims Court.

Although a failed power switch is not unknown, I only recall seeing two or three other cases of this. It's not common.
If WMP isn't working with the device having v2 firmware something is wrong. Unfortunately this can be difficult to fix, but take a look here in the Zen FAQ at Nomadness.net.
MediaSource won't detect the player if there's some issue e.g. WMP0 not detecting it. You can of course also try installing Zen Micro Media Explorer (Creative Zen Micro Media Explorer Web Update to be specific) which has MTP support.
Are you are presumably under guarantee, and as you bought from an Internet store, it's best to return it direct to Creative. Contact Creative Support to arrange this.

Creative Zen Micro Photo Problem (Detecti

BEFORE I CONTINUE, REFERRING TO THE KNOWLEDGE BASE DOES NOT WORK FOR ME, I TRIED THE STEPS BUT THEY SIMPLY DON'T WORK.
HERE IS THE PROBLEM:
YESTERDAY, I RECEIVED MY ZEN MICRO PHOTO BLACK 8GB in the mail, and was able to get the charging started through my computer after installing the required software (mediasource, media player, wmp 9.5 codec, etc). Before I started the charging, I connected my player's USB cable to the back of my pc. Windows XP w/SP2 prompts that it 'found new hardware.' I go ahead and check in my computer if the player would be able to be accessed. I also confirmed with Creative's mediasource software, and it claims that 'no player was detected.' I did the same in windows media player 0, and says that no hardware was detected. I confirmed to make sure that the USB cable was properly connected, and it was. I tried all the ports and tried other devices through them, and they were able to be successfully detected and used, (i.e; web cam). I don't understand why my creative zen micro photo would not be detected by the software included. Windows is requiring me to install some sought of driver for the player, but I already installed all the required utilities and codecs. I believe it is charging and is detected by windows but not as a removable storage, etc, just 'FOUND NEW HARDWARE', and then no drivers found even through the CD creative provided me. I am also fearing that the battery is taking a long time to charge. This morning I saw that the player was on, but was still charging(I assume). I decided to charge while the player was turned off. Hopefully, now it will be fully charged while the player remains off. I will check when I get home. In the mean time, would some one please assist and respond to me for resolving this situation ASAP for the detection of the player. Thank you very much, Arjun (please do not further me to the knowledge base site as I have already tried all the steps, and no improvement what so what in successfully operating this player. Thank you. Just to add on, I also attempted for a firmware update, and the utility said it was not able to detect the player either, so I wasn't able to even complete a firmware update. Please assist me, URGENT. Thank you.

I sadly am very unhappy with the ZEN Microphoto 8. I was planning on leaving on a trip in the morning and found that suddenly my laptop no longer will recognize my device. I hasve been using the device for several months now with no problems at all, unitl this afternoon. It went into recovery mode and no matter what I tried I could not get it out.
I was finally able to unlock the unit by connecting the unit to my desktop. I was then able to install the firmware update. But now the unit will not work on my laptop at all. All of my media is on my laptop. I have tried several cables to no avail. I am sure that someone is going to mention the suggestion that the device not be used on a laptop, however I find it frustrating that after so much time the unit suddenly does not operate. I tried all of the suggestions in the support section. And it seems truly sad that this might just be due to the cinnection to athe laptop, considering the number of people that now use these as their primary PCs.
If any suggestions can be provided as to the cause of this problem I would love to get it fixed.
Eric

Creative Zen micro: "Firmware Problem&qu

hey, i have a Creative zen micro (orange, 6gb but i think it doesent matters"), but when i turn it on, it says "Firmware problem".
and it goes to the menu (think is called Recovery menu) and it shows:
Creative Zen Micro V0.0.65
1.Clean Up
2.Format all
3.Reload frimware
4.Reboot
now creative tells me to download a new firmware.
i did.
then to "RELOAD FIRMWARE"
and click on the upgrade, but then it says that there is no player connected, and my compuer does recognize it.
is there any way to fix this or is my zen busted?

I had a simalar problem with my Zen xtra, if it failed durng a firmware update and its stuck in recue mode try this:
Remove all creative software and drivers from your P.C
remove windows media player and media player runtime ( from control panel/add/remove programs - if you have them listed there) you should see it go through a rollbackl procedure to an earlier version of wiondows media player.
Downlaod the latest firmware for your player
Re-boot/re start your P.C
Go to the creative support website, and download the plays for sure software suite
listed as:
<i>. Creative MediaSource Plugin for PlaysForSure devices (version .00.8)3.98 MB 28 Apr 05 </i>
install the software by clicking on it.
RE-boot your P.C, with your player conected via USB
once your P.C re-starts, go to the location where the firmware was downloaded to and get ready to start the upgrade
Copnnect your player to its charger ( unless it charges via USB)
On your player slect the reload OS option in the rescue menu
When prompted by your player start the firmware update on your PC.
<i>with the Zen xtra firmware you had/need to select the language option in the update on the P.C when the p[layer displays the 'update over USB' message.</i>

Creative Zen micro charging problems......but a Mac co

Since I own a Mac. I wasn't able to upload the software 4 my Creative Zen micro. I use XNJB. I wuz using my comp. @ work to charge it, (It only charged once correctly @ home). But now it won't even charge @ work and it is completely drained. And since I was never able to upload the software, the terminology used in this forum is foreign to me.
There aren't any bars and it doesn't pulse glow.
Someone please help, I am soooooooo frustrated and would rather just take it back, but i'm over seas.
Jemimah

Kynaeus wrote:
and you won't get it to work for your Mac because it is not a compatible system, check the box.
Not quite true. Creative doesn't support it, but there is 3rd party software that allow Creative players to be used on a Mac, and plenty of people who do.

Zen Micro Driver Problem

Hey guys,
I have a 6GB Zen Micro and I'm able to view it in My Computer. I can manually drag-and-drop music files onto the device through "My Computer" but I am unable to copy my music onto my computer.
I've tried installing all drivers for my device to no avail. I've heard that there's a problem with Windows Media and that you have to rollback to 0, but I'm using RealPlayer.
I'm using these drivers:
Creative ZEN and Jukebox Driver 2.0.00 (.86 MB)
Creative Zen and Jukebox Driver Upgrade version .30.03 (.3 MB)
Am I doing something wrong?
Thanks,
Tom

If you are running Windows 98 SE . . .
Windows 98 SE does not recognize the Zen Micro until its Windows 98 SE
drivers and firmware are installed and that has to be done on a machine running
XP (or one of the other newer operation systems.)
Once I enstalled its Windows 98 SE drivers and firmware via a machine running
XP, my machine - running Windows 98SE - had no problems recognizing it or its
software.
PS.
If you download upgrades from Creative's site make sure that you are
downloading programs that are for Windows 98 SE (there is an operating
system field - make sure it says Windows 98 SE.) Those drivers and firmare
will need XP for installation but will be recognized by a machine running
Windows 98 SE after they are installed. There is no need for XP with the
application software - they will install on Windows 98 SE without problems.
`
`
`Message Edited by tmp on 02-03-2006 05:0 PM

Creative Zen Micro Firmware problem: "Device not connected, please connect your devi

After an exhausti've search, I've found the fix for losing your firmware and not being able to update it via download from the creative.com. To explain my problem, I had issues with my device connectivity, so I tried to option of reloadinging my firmware via Recovery Mode (option 3, 'Reload Firmware'). After selecting this option, I tried to download and update my firmware via the creative.com website. The module to update my firmware displayed the error message "Device not connected, please connect your device." After about 2 hours of trying various suggested fixes, I found a relati'vely easy fix by running together various suggestions I found for other problems. First rollback your Windows Media Player (WMP) via the instructions found on this page: http://www.auditmypc.com/uninstall-m...layer0beta.asp. Restart your computer after rolling back WMP.
When your compter restarts, insert the "playsforsure" CD labeled "Easy Start CD." Follow the directions for reinstalling WMP. After WMP is reinstalled, restart again. When the computer restarts, return to the CD and follow the directions in the prompt. Reconnect your device when prompted. Once you reconnect your device, it may not function right away. If this is the case, go to the 'Start' button, under 'Control Pannel,' select 'System.' Under 'System' select 'Hardware' and then 'Device Manager.' Find your portable device under 'Uni'versal Serial Bus controllers.' Click on your device and select 'Uninstall' from the small icons at the top of the window. When this is completed, unplug and plug your device back in. After this is done, click on 'Scan for hardware changes,' also a small icon at the top of the window. If your device had the problem mine did, it should now be recognized. Go back to the Creative website and download the latest firmware. The module should now find your player without any problems.
The only thing I can figure is that the "playsforsure Easy Start CD" must have a device driver that solves the problem that you can't find anywhere else. I hope this helps someone out there (tech support was telling me that I was going to have to ship my device back to the company I bought it from to get it exchanged...which would have taken at least a month, I'm sure). Good luck to you all.

For all of you non-technical Micro owners:
I found a fix for this that I hope will help others out.
When I want to Sync tracks to My Zen using Yahoo Jukebox or WMP, I simply reboot my machine with the device PLUGGED IN. After Windows starts up, my applications recognize that the Zen Micro is connected. Good Luck.

Zen Micro - TouchPad problem and 2 suggest

Hi all,
i've bough Zen Micro just a week ago, and it works well with the standard song inside it.
then, installed the CD, upgrade all by support download and also upgrade the firmware.
When i've unplugged USB my touchpad seems not responding, also the power button. the only method to turn off it is removing the battery. -.-"
the only think that works are the volume (just up and down, but not click) and the hold on position. the other think outside the pad seems works well, it can connect to PC, can delete file, and so on.
i just put it without battery some days and when try to re-use, it works perfectly!
now i've upgrade the firmware to .0 and go back to the official released avaiable, and that happens again! but now also the volume pad don't work at all...
I think that it's only a software problem, but i can't reboot the player because my pad don't works !!!
but when i insert the battery and press the hold on the rescue menu appears, but the same button don't work for turn the zen off.
What can i do ?
Can have the 4 safety menu option via software? (suggest)
oh another stupid think, OT : when register in creative support, plz make the text box with the term of use readonly, because i can delete all the condition and press AGREE, so i think i virtually have no condition
sorry for my bad english,
regards

Lord_Dalamar wrote:
but when i insert the battery and press the hold on the rescue menu appears, but the same button don't work for turn the zen off.
If the controls aren't working in Rescue Mode the player is faulty unfortunately. You need to contact Creative Support.

HELP! Creative Zen Micro driver NOT installing in

Hi all,?I just got this Zen Micro 6gig. My system setup:?MS Windows XPWMP 0?Zen firmware v2.20.05?I installed the CD based driver?for the unit and then rebootedand plugged in the ZEN. Anyways, I plug it into my computer with the USB cable. It pops up'Zen Micro' and then prompts me to install driver. I choose installautomatically but WinXP does not find any driver for it even thoughI installed the driver from the CD. I've tried driver v.30 AND v2.0 and still a NO GO. Is there another way to install these drivers? perhaps direct XP to theactual location so that it can install as prompted?Very frustrating experience...after using Nano mp3 players that just plug n play.

i tried installing from windows/INF and no luck there... the ONLY way it was recognized was when I configured the zen as a 4gig portablestorage dri've and that popped up immediately BUT only as storage!?I've reset it.. done the 'cleanup' stuff.. still no go. My XP install is a standard install, no quicktime and no WMP . what gives?I've looked at all pertinent articles but it doesnt seem like there is one specific fix for this.

Creative Zen Micro Photo 8GB Driver Problem XP USB

Xp couldnt find driver to install for Creative Zen micro photo 8gb. I have P4 Xp sp2 USB .. It works fine with other.
But when i connect zen Micro Photo 8GB it says "Unknow device creative zen micro photo" the player doesnt come with any driver.
can you Please help me?
Is it something to do with firmware?

anant wrote:
Hi ted, can you tell me What is MTP device n wht its connection with WM0?please.. It will be a great help! ?
MTP is a protocol. For our purposes it means that the driver should be included with WMP0. (...and that is the connection, you get the driver by installing WMP0.)

Having big problems with Creative Zen Micro Photo!! I need much urgent help!

Hi. I am having a big problem with my MP3 Creative Zen Micro Photo device at the computer.Here is the thing:Before I bought this I had the regular Zen Micro & having fun with it. I had no problems with that when I used the Media Explorer to transfer songs. So I bought the Zen Micro Photo & installed it my computer. As normal I used the Media Explorer to transfer songs & pictures.So I reinstalled Windows XP at my computer, and when I installed the CD that followed to transfer new songs, the Windows said that it's an unknown thing I have connected in the USB.So I installed Service Pack & 2. I have tried to install drivers from the cd but it seems that there are no drivers on the cd! The big problem is that when I connect the MP3 to the computer, it doesn't read it's a Zen Micro, it's just unknown! So the Zen Micro Photo Media Explorer program doesn't work & I can't transfer songs or picture on it! And it just happened after I re-installed Windows on my computer. The same thing happened on my brother's computer after he re-installed windows. And when I connect the MP3 to the USB, it says that it's not a USB 2.0, but .! And I am sure it is 2.0 because it has always been like that before I re-installed windows. Also the MP3 does not re-charge when I put it my computer! The battery is just the same, it tries to do it but it doesn't. So I am using my sisters computer to charge the MP3 & transfer songs. I have tried everything but I can't seem to understand what the problem is? I have never experienced something like this before, and I really hope you can help me with this! To be honest I think what I am missing is the driver. So can someone PLEASE provide me the link for the driver? I have downloaded all those 3 on www.creative.com, but they are none of them! Also that playforsure firmawre thingy does not work because it sais that I have to connect my MP3, and it is connected already!Please reply as quick as possible! Thanks a lot for you kind help!
I have also sent this mail to creative support! But please help me I have had this problem for almost 2 months now! =(Message Edited by anakwalajinn on 05-0-2006 08:47 PM

Might try this:? http://forums.creative.com/creativel...mp=true#M95059

CREATIVE ZEN MICRO and WINDOWS VI

I hope this question has not been repeated.
I have a Creative Zen Micro and have attempted to install it on my current computer that uses Windows Vista 32-bit. However, it was unable to install or find the driver necessary.
I've already looked at the 'driver release plans'?for this product and there is only a page regarding 'Nati've Support', which says 'The MP3 products ZEN Micro, ... require the latest firmware to ensure Nati've Support in Window Vista'.
I've searched for firmware for the Zen Micro on a Windows Vista 32-bit in English, and found nothing.
How can I make this product work with my Windows Vista 32-bit computer ?
Thank you !!!

Robby & Lizzy
First of all for a little background information, the problem lies in a problem between Creative's firmware installation program and Windows Media Player . WMP is standard in Windows Vista. As a matter of historical information, Creative has not developed any drivers for Windows Vista, therein the rub; Windows Vista does support the Microsoft PlaysForSure initiati've, and many of the older players like the Micro series does have PlaysForSure firmware available to enable the player to be used in Windows Vista.
Now for an outline of the necessary ste
ps.
Back up all of the content on your Micro. The firmware that you will install includes a disk format that will erase all of the content and change the way that the disk dri've on the Micro is formatted.
You'll need to find a Windows XP system that does not have Windows Media Player installed. You or the owner of the system should also be knowledgeable in the use of Windows XP System Restore feature so that you can return the system to it's previous state after you are finished with it.
Create a Restore Point on the XP system. Download and install the drivers for your Zen Micro to the XP system. This will enable the player to be recognized by the computer.
Download the PlaysForSure driver for the Micro, V2.2.02, to the desktop of the XP system.
Connect the player to the system with a USB cable and execute the program.
When the firmware installation has completed, the player will reboot. You may disconnect the player. After you have confimed that the firmware revision is correct on the Micro, do a System Restore to put that system back in the condition that you found it.
Connect the Micro to your Vista system and it should recognize the player and install the nati've Windows PlaysForSure driver and pair it with your Micro.
RobbyBobson wrote:
Would it be possible for someone to post a step by step guide that helps me understand what exactly I have to do to get my Zen working. Help would be much appreciated.

Problem with Creative Zen Micro software detecting certain C

Hi,
I hope someone can help me. I recently purchased a Creative Zen Micro MP3 player. So far, I have very few complaints, apart from the fact that while travelling on the bus, it won't seem to detect any radio stations.
The problem re: the software though is that it will only detect the last track on three of my CD's. None of these CD's are damaged in any way, but all are from the same record label. Anyway, I was wondering if anybody had any tips on how I might be able to transfer these albums onto my player?
Thanks a lot.

My zen micro problem:
Brief Problem description :.When I put a battery in the Zen micro, it automaticly turn on andshow "hardware problem" and freezed.2. If I connect to power adapter, i it automaticly turn on and show"hardware problem" and freezed.3. If I connect to my computer via usb cable, my computer can not findthe player and the player do not turn on even I switch on. As long asI put the battery in it, it automaticly turn on and show "hardwareproblem" and freezed. My computer still can not find it. I'm sure thecomputer and usb cable is working because all of my other device isworking ( include mouse, keyboard, logitech web camera, canon digitalcamera, samsung 52MB mp3). I try to take off all of theother usb equipements and the zen micro still not work. I can not rewrite the firmware because the zen micro freezed at"hardware problem" and my computer can not find it.
Help!!!!!!

Major audio problems with Creative Zen Micro 6Gb... need h

I have had this device for about a year and a half. about a month or 2 ago, there has been problems with the headphone jack. If the base of the headphone cord (all 20 of them i tested) moved, the audio will either go mono-tone, or play a signle layer of the audio file, or no audio at all. although when applying pressure to it, it will play well. I do NOT want to not go hands free just to enjoy my music, so please help me out!
-Bash

Although a failed power switch is not unknown, I only recall seeing two or three other cases of this. It's not common.
If WMP isn't working with the device having v2 firmware something is wrong. Unfortunately this can be difficult to fix, but take a look here in the Zen FAQ at Nomadness.net.
MediaSource won't detect the player if there's some issue e.g. WMP0 not detecting it. You can of course also try installing Zen Micro Media Explorer (Creative Zen Micro Media Explorer Web Update to be specific) which has MTP support.
Are you are presumably under guarantee, and as you bought from an Internet store, it's best to return it direct to Creative. Contact Creative Support to arrange this.

Problems with Creative zen Micro Pho

Hello.
Today my creative zen Micro Photo came.
Eeverything works, the software, the player, but i cant put files on it. Hes loading the battery if i take the player on my USB.
But the software (Zen Micro Photo Media Explorer) doesnt recognice the player, so what shall i do?
sorry for my mad englisch, im from germany

Have you tried going into Device Manager and updating the driver for the Micro? You don't actually have to install a driver update, you can just elect to use the driver that is already installed, and Windows will attempt to refresh the pairing between the installed driver and your specific player.

Creative Zen Micro: Driver problems and mo

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