Creative Zen Micro failing to boot

I'm stuck with my 3 month old Zen Micro failing to boot up. It gets stuck at a screen showing 'CREATIVE' and refuses to go further. It happened to fall from my hand to the ground a day previous to this. But immediately after it fell down, it was playing properly and I listened to a song before shutting it down. I tried charging it. It is not turning on or off. It will automatically discharge. My cousin bought this from the US. I am in India and I don't know if I can get any service centre to check for hardware troubles. Can you help me?

Unfortunately that does sound like a hardware problem. If it is broken because it was dropped then this would not normally be covered by warranty. For more information on warranty or possible repairs, you can contact Customer Support for India:
http://in.creative.com/support/custsup/welcomets.asp
Cat

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Creative Zen micro: "Firmware Problem&qu

hey, i have a Creative zen micro (orange, 6gb but i think it doesent matters"), but when i turn it on, it says "Firmware problem".
and it goes to the menu (think is called Recovery menu) and it shows:
Creative Zen Micro V0.0.65
1.Clean Up
2.Format all
3.Reload frimware
4.Reboot
now creative tells me to download a new firmware.
i did.
then to "RELOAD FIRMWARE"
and click on the upgrade, but then it says that there is no player connected, and my compuer does recognize it.
is there any way to fix this or is my zen busted?

I had a simalar problem with my Zen xtra, if it failed durng a firmware update and its stuck in recue mode try this:
Remove all creative software and drivers from your P.C
remove windows media player and media player runtime ( from control panel/add/remove programs - if you have them listed there) you should see it go through a rollbackl procedure to an earlier version of wiondows media player.
Downlaod the latest firmware for your player
Re-boot/re start your P.C
Go to the creative support website, and download the plays for sure software suite
listed as:
. Creative MediaSource Plugin for PlaysForSure devices (version .00.8)3.98 MB 28 Apr 05 
install the software by clicking on it.
RE-boot your P.C, with your player conected via USB
once your P.C re-starts, go to the location where the firmware was downloaded to and get ready to start the upgrade
Copnnect your player to its charger ( unless it charges via USB)
On your player slect the reload OS option in the rescue menu
When prompted by your player start the firmware update on your PC.
with the Zen xtra firmware you had/need to select the language option in the update on the P.C when the p[layer displays the 'update over USB' message.

Creative Zen Micro 6GB/Problems with Power Switch and Firmw

The power switch on my Zen Micro has died. I can't turn it on or off unless I 'jump start' it from a USB cable and leave it alone to go into idle shutdown. I've had this player just three weeks and this is happened and frankly I'm disgusted. But wait, my story get's worse:
So before sending it back to Creative I thought that I should at least exhaust every possible cure. First on my list? A Firmware upgrade to v2.22.05. I downloaded the program and set about installing the new firmware but halfway through the process it hung and I had to end it prematurely. Now what I had was a ZM that apparently had v2.22.05 but was not being recognised at all by my computer. Media Explorer wasn't picking up on it and neither was WMP although strangely when I connect the device it's there in the Device Manager...
So, check back with the website and it said to download an update for Mediasource and that should solve the problem. Downloaded the patch but then realised that I hadn't installed Mediasource on my computer (can't remember why I didn't though). Went back to the downloads page and downloaded Mediasource. Tried to install it but I can't. The reason? because my computer isn't detecting the ZM and I can't install it until it recognises that it's there.
As a last resort I thought that I would try to use 'Rescue Mode'. Seemed simple enough, remove the battery and hold down the power switch. Then put the battery back in and wait for the rescue screen to come up. Seems easy enough. Oh wait, I don't have a working power switch.
What I do have though, is a small piece of plastic and metal that I can't turn on, can't turn off, can't put any songs on, can't listen to, can't fix and can't be bothered with. I have a ?60 paperweight.
Anyone at all have any idea what I should do? I just want to put it all in a box and send it back to Amazon with a request for a full refund or a threat to take them to the Small Claims Court.

Although a failed power switch is not unknown, I only recall seeing two or three other cases of this. It's not common.
If WMP isn't working with the device having v2 firmware something is wrong. Unfortunately this can be difficult to fix, but take a look here in the Zen FAQ at Nomadness.net.
MediaSource won't detect the player if there's some issue e.g. WMP0 not detecting it. You can of course also try installing Zen Micro Media Explorer (Creative Zen Micro Media Explorer Web Update to be specific) which has MTP support.
Are you are presumably under guarantee, and as you bought from an Internet store, it's best to return it direct to Creative. Contact Creative Support to arrange this.

Major audio problems with Creative Zen Micro 6Gb... need h

I have had this device for about a year and a half. about a month or 2 ago, there has been problems with the headphone jack. If the base of the headphone cord (all 20 of them i tested) moved, the audio will either go mono-tone, or play a signle layer of the audio file, or no audio at all. although when applying pressure to it, it will play well. I do NOT want to not go hands free just to enjoy my music, so please help me out!
-Bash

Although a failed power switch is not unknown, I only recall seeing two or three other cases of this. It's not common.
If WMP isn't working with the device having v2 firmware something is wrong. Unfortunately this can be difficult to fix, but take a look here in the Zen FAQ at Nomadness.net.
MediaSource won't detect the player if there's some issue e.g. WMP0 not detecting it. You can of course also try installing Zen Micro Media Explorer (Creative Zen Micro Media Explorer Web Update to be specific) which has MTP support.
Are you are presumably under guarantee, and as you bought from an Internet store, it's best to return it direct to Creative. Contact Creative Support to arrange this.

Creative Zen Micro 4GB isn't recognized on my PC

Hello,
I bought a Creative Zen Micro 4GB?couple of years ago (3-4 years ago) and lost it year ago. I found it now and wanted to start using it but I have a problem. I bought a new laptop which is Vista and my pc doesn't recognize the player when I plug it in. It recognizes it and the bubble comes up at the tray, but it doesnt recognize it and says it can't find the driver and that I need to install the driver. However, since my pc can't recognize it, I can't install a driver or do anything with it since it isn't recognized by my pc. I read lots of posts and solutions to them, but none of them help my problem. In the device manager, it is apperead with a yellow explanation mark but I can't reinstall the driver. I also tried the cleanup and reboot but that also didn't work. Can anyone help me? (I also tried this on my old pc which has XP but it had the same problem.) My Pc is Windows Vist 32-Bit Operating System and Service Pack . By the way, when i plug in my zen micro, the window comes saying 'found new hardware' and I am suposed to locate a place for the dri've and it says i should insert the disc that came with it. However, when i insert it nothing happens and in the end it says it failed. I really need urgent help. Thank you in advance already.

Re: Creative Zen Micro 4GB isn't recognized on my PC7Hello Efe,
Welcome to Creative forums!
You may want to check out this threads for resolution on your issue:
CREATIVE ZEN MICRO and WINDOWS VISTA
Zen Micro and Windows Vista
Windows Vista / Zen Micro

Creative Zen Micro... What could it

Hello,
When I tried to update my creative zen micro to the firmware version 2.2, the program froze, and I was forced to close it while the screen was stuck at "Player rebooting... please wait...". Now, when I hook my player to my computer, my computer recognizes it as a portable device under Device Manager named "Creative Zen Micro" and it is recognized in My Computer. When I right click and hit properties on the icon in My Computer it says Firmware Version: 2.2. But when I double click it says it only has a 20 MB space when this player is 5 GB. When I turn my Zen Micro on, the player quickly flashes to "Firmware Problem" before proceeding to the Recovery Mode Screen. Now, each selection in the Recovery Mode works. But, where I'm stuck is when I go into the (latest) version of the Zen Micro explorer, it tells me to connect my device. Also, when I try to downgrade my firmware or run any Creative software that requires the device to be detected, it can't detect it. This is quite odd, considering windows detects it under Portable Devices just fine.
-I reinstalled all the original software, still no go
-I reinstalled the original software and upgraded to the latest manually, still no go
-I reinstalled all my USB port drivers, still no go
-I cleaned and formatted the player under Recovery Mode, still no go
All I need to do is downgrade my firmware to a non Plays-for-Sure (since it is the version of installation that failed). But, I just can't get the Creative programs to detect my player.
Any help would be GREATLY appreciated.
Thanks in advance,
Jason

Alas!
I got it to work!
Here's how I fixed it ( in case anyone else has this problem )
-I connected the player to another computer in the house.
DO NOT connect the player to a front of the case USB port because the computer had trouble using the player in that port, connect it DIRECTLY to the motherboard in the back of your computer.
-I installed the software.
Note: The computer did NOT have a previous version of the software installed at all, ever.
My laptop and desktop could not recognize my player properly, but they DID have the player installed previously on both of them. (But it also could be because they both have Creative Sound Card software installed, you never know)
-Zen explorer did NOT detect my player, so I ran the firmware update ( in my case downgrade to . ) installation and VOILAH! It detected my player fine and downgraded it successfully.

Creative Zen Micro Hard Drive Er

Hi, my Creative Zen Micro has an hard dri've error. I tried Recovery Mode on it but once it turns on, it doesn't display Recovery Mode but Hardri've error. I was wondering if anyone could help. I was playing a song in wma format and I have the latest firmwire, v..0. As it was playing, it froze on me, I took the battery off to shut it, and when I inserted the battery back in, it came up with the hard dri've error message. Can anyone help me?

Hard disk error is a serious one unfortunately, and as I'm sure you guessed it means the hard disk has failed in some way.
You can try the advice here in the Zen FAQ at Nomadness.net at your OWN RISK.
If you aren't under warranty you can contact Creative Support to see if they will repair it. If you want to try repairing it yourself, taking the risk the hard disk is at fault, then you can follow Rudi Cheow's excellent guide. There's also a thread here at the Zen Nomadness.net forum on compatible dri'ves, and the last page of Rudi's guide also has information on this.

Creative Zen Micro: Error copying m

Hi,
My Creative Zen Micro is just a day old and after transferring 20 MP3s it says error on every following track i want to transfer.
The first 20 Songs were copied but then I cant transfer any more, no matter which one i choose.
can anybody help me with this problem?

Can you try a disk cleanup on the player. To run a Disk Cleanup you need to access the Rescue Mode on the Zen Micro. To access the Rescue Mode: remove the battery, hold the power switch to the "on" position and KEEP IT HELD TO "ON" while reinserting the battery. Choose Disk Cleanup from the menu. Note: Disk cleanup should not remove your tracks. It searches through the disk for files and rebuilds the index, and can be useful for correcting any strange behaviour.
Failing that, what firmware version are you using, and what software to copy?

Zen Micro freezes when boot or in recovery m

In brief, my Zen Micro freezes at booting up or in recovery mode.
It stops at the "Creative" logo. I've tried to do everything in the "Recovery Mode" but none ofthem seems to run. Tried "Disk Cleanup" but it stucks at "Scanning Disk..." and stays on and does nothing. I know it is supposed to show you the status in percentage, but it doesn't get to that point. Tried "Formatting" but it displays "Formatting..." and stucks and does nothing. It is able to"Reboot" but upon rebooting, it freezes at the "Creative" logo screen again.
During the time it's turned on, the computer would not recognize the player as "connected", I couldn't do firmware flash/upgrade. The computer also won't recognize as a removable storage. The Zen Microis in perfect condition, I haven't dropped it once, bought it for less than 2 weeks. Current version of firmware is .0.03 (as i recall). model # DAP-MD0004
Any comment is greatly appreciated!! Thanks =)
ps.
and yes, my battery drains when the player is off (and not in standby mode), with or without headphone plugged in.

Hi kaic,
My Zen Microphoto has exactly the same problem you described. What I like to know is if you got it replaced or if somehow you could fix it yourself. And if Creative replaced it, which they said the problem was?
Thanks a lot,
Fer

Creative zen micro line-in recordi

I read a review of the zen micro at CNET.com, and their short video clip tells me that the zen micro has line-in recording. However, nowhere does it state/mention that feature in the zen micro homepage, nor is it mentioned in any other site. I would just like to confirm that the zen micro doesn't have line-in recording...

Yep, the CNET.COM video review did mention about a line-in recording function. But maybe because that video was recorded way before the Zen Micro was actually launched, therefore there was a mix up in information. And so no, Creative Zen Micro does not have a line-in recording function. However, the Zen Neeon and Zen Nano Plus does have line-in recording if you're interested =)

Help with my Bran-New Creative Zen Micro Photo. [Questi

If you don't want to see the backing of my whole story skip to the bold print at the bottom!I also want you to know I read the FAQs and searched through some topics like this, but haven't found any asking my question.First of all, I'm new to the forum, but I've been researching Creative's Zen for a long time now. I kept observing each one closely before I purchased a product. I then saw the Zen Micro Photo come out. This one won my attention. I loved this, I quickly searched for reviews and went for the buy for Christmas. I told my dad about it and he was "iffy" on the price, but it was better then the iPod in my opinion.Christmas day came and I opened it. Right away I checked everything out I knew a lot about the menu already and all, but not really how to control it. I checked to make sure everything worked. All systems were go. After listening to the defaults (which I loved) I went to go install the software. I already had Media Player 0 and Adobe, oh and I didn't want the freakin AOL toolbar! Lol, so I installed everything else. It took forever, but I hooked it up and I installed the drivers, but as soon as I plug in the USB connector I see: "A HIGH-SPEED USB device has been plugged into a LOW SPEED USB port.After that, I switched USB ports, btu I got same message. I hit the X and then tried to charge. I got the Lightening Bolt, but no dimming of lights. I found out that this computer is not letting me install any service packs, I'm confused about that.My question:Is there anyway I can charge this mp3 player and download music onto my Zen Micro Photo without Service Pack ? Or did I just pay $250 for a really cool glowing mp3 player to be used as a paperweight? (I love this Zen and I ran the battery dead hoping that would make the charging easier).Help?
My Specifications:
My Mp3 Player: Zen Micro Photo (Black)What I tried: Switching USB ports and re-installing Service Pack Software: Not sure how to determine firmware without installing something. I'm on a XP Professional and I'm using the Creative Media Source and Creative Media Toolbox

Thank you DM for responding. I am expecting problems, but it still won't allow me to charge the Zen Micro Photo or even use the Creative Media Source. I can't upload any songs or any contacts on it. I haven't uploaded anything yet, but it's not reading the USB device. When I run Creative Zen Micro Photo Media Explorer I get this message at the top of the screen: "The device is not connected. Please connect your Zen MicroPhoto to the computer. I can't organize anything or add songs... so it just makes all the programs I downloaded useless and my Creative product unusuable.ONe thing it does do though... whenever I plug in my Zen MIcroPhoto to the USB it turns it on and glows, but only shows my battery at the top with one red line and the green lightening bolt filling the battery up.After leaving it like this for two hours the green moves, but the red bar stays the same size.

Creative zen micro please help me

ok heres the story. st time on my creative zen micro it said firmware problem...thanks to you guys and your help I got it fixed. now it says firmproblem again but when its says that it goes stright to recovery mode and when i connect it the firmware app does not reconize it and says please connect your player. I contacted creative but they said you neeed a recipt and if it said to KEEP RECIPT in big letter on the manual i would have kept it but that was about 9 months ago and they said they can't help. did i just waist $200 for nothing?
this is the 3rd time i posted bout this
NOW WHAT DO I DO? please please please help...
ps sorry for the bad grammer and spelling

I just received the same problem,how do I fix it's

My Creative Zen Micro Needs H

Ok so heres my story, I bought this Black Creative Zen Micro about years ago, Its always worked great for me and never had a problem, then about 2 weeks ago, I wanted to put some somgs on it and when i plugged it into the computer nothing happened? The creative zen was charging but my computer didnted reconize it, so i went into the recovery mode and i Cleaned it up then i formatted it than I Reloaded the firmware, and rebooted. Then on startup it said firmware problem? so i tried to update the firmware but i got this error saying please connect your player, or something like that how can i get it so it connnects?

gerdes wrote:
whats an ac charger? LOL
An external charger that plugs into the wall.

Creative Zen Micro won't turn

Creative Zen Micro -
When I plug the usb into a computer, it has the charge icon in the top right corner of the screen. If I attemp to turn it on, while plugged in, the creative sceen come on, and then dissapears. When it is not plugged into the computer, I get no repsponse what so ever. I haven't attmpted to reset it. Any ideas? Thanks for your time.

Try starting the player into Recovery Mode, see if that works:
Ensure that the Zen Micro is turned off.
Remove the battery.
Move and hold the Power button to the Power On position and re-insert the battery to the Zen Micro. Hold the Power button until the rescue mode appears. 
The following options will be displayed:
) Clean Up (Performs a disk scan on the players harddisk)
2) Format All (Formats the players harddisk - Note: all contents will be lost)
3) Reload OS (Reloads the Operating System on the Jukebox. Note: Reloading your OS, will not effect the contents of the files stored on your Zen Micro) Caution: Do not select this option until a firmware update has been downloaded onto the PC
4) Reboot (Reboots the device).
If you can get into Recovery Mode, try the Clean Up first.
Cat

Creative Zen Micro - Is it Worth

I am looking to get my first MP3 player. I basically have 3 choices - an iRi'ver, an Ipod Nano -_-, or a Creative Zen Micro (5gb). I am hearing all kinds of problems with freezing and the headphone jack problem. My friend has had his a year and says his is fine. Should I be worried? Is it worth the risk? I am the most unluckiest person out there, solI know somethign will happen the first week.

NO NO NO NO!!!!
I posted this in another thread :
If time is on your side TAKE IT BACK ASAP. Like you, I did plenty of research before putting out the money on an Mp3 player. I was impressed with what I read about the Zen micro so I went ahead and purchased 3. WHAT A MISTAKE!!!! I purchased them in May 2005. I've already sent player back twice for repair - and am awaiting the RMA label to send THE SAME player back again for replacement. Now the other 2 players are starting to act up. One won't hold a charge at all and when it does start it goes to the clean up screen and the other has started freezing up quite a lot. As far as I am concerned this product is a joke. I was patient with customer service, even after I was LIED to. I let them replace the product not once but twice and am actually going to see if I can't cancel the advanced RMA on the third replacement and try and get my money back on all three of the players through the replacement plans I bought on them. If I have to wait until May 2006 for the year manufacturers warranty to be up I'll stick them in a drawer and wait.
The funny (not ha ha funny, but strange funny) thing is that I bought the Zen Micro's because I didn't want to be like everyone else and buy iPods. Now I wish I had. I have a feeling I threw over $600.00 away. Not quite 7 months and almost $700.00 spent- $00.00 a month for nothing but problems - wow what a really bad investment!
If I thought Creative would buck up and do the honorable thing and give me my money back, I probably wouldn't have bothered to register and post here. But I really don't think they give a crap about me or any other poor sucker that fell for their line and bought this junk. Buyer Beware....

Creative Zen Micro failing to boot

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