Creative zen micro froze, stuck in recovery m

my creatice zen micro froze on the CREATIVE screen, i have got it to recovery mode but i am overseas i dont have my usb cable with me and i do not want to lose my data as i dont go home for three months. If i format will it fix the problem without me having to reinstall the software? What should i do?

Thanks for the replies regarding the recovery mode but have already done disc cleanup and nothing has happened am i running out of options? is reformat the only option? If i plug in my mp3 to the computer can i transfer all of my songs onto the computer, then reformat so i dont lose all the data completey? I dont have the songs on the computer, transferred them straight from cds.

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Creative Zen Vision 30Gb Stuck in Recovery Mode, Freezes when trying to deal with Firmware

My Zen Vision is stuck in Recovery Mode. The PC recognizes it but it comes up as 50mb Storage Media. When you touch Reload Firmware or Format All, it freezes and you have to pull the battery out to shut it off. I don't know what to do. Charges fine, never said anything about HARDWARE issues, just can't get it to not freeze when trying to load firmware back onto it.

I did the same thing, my unit was working perfectly.
I just read that these players have a laptop 2.5 hard dri've installed in the unit. If this is true, the next chance I get, I will take my unit apart (40 gig nomad zen xtra) and see if I can reinstall the firmware directly. It's probably what they do at the repair sho
ps.
Check it out, It may be worth a try!!!

SOLUTION - Zen Micro Photo Stuck in Recovery M

My Zen Micro Photo got stuck in recovery mode after I followed Creative Labs Technical Support suggestions. They had me do a Clean Up, a Format All a Reload Firmware and a Reboot. After doing this my unit was stuck in Recovery Mode. They then had me load the latest firmware. v .3.0, from a PC connection and I found that it worked fine, but doing the above steps put me back into Recovery Mode hell. So I did some testing.
I loaded firmware version .20.0 from my PC thinking the problem might be in the firmware version. Doing the steps they had asked me to do caused me to be in Recovery Mode Hell, so again I loaded firmware from my PC.
This time I went through each item one at a time and rebooted after each. Clean Up/Reboot, Format ALL/Reboot and Reload Firmware/Reboot. They all booted normally except when I did a Reload Firmware.
Next I loaded firmware v .3.0 to my unit again and did the same test. Again it put me in Recovery Mode Hell after I selected Reload Firmware from the Recovery Mode screen.
Conclusion DO NOT LOAD FIRMWARE FROM RECOVERY MODE. If you have to load firmware at all, do it from your PC connection. I'm going to copy this into the VERY LONG message I have had with Creative Labs Technical Support over the past 5 days and let them know what I have found. I hope this helps others to fix their Micro Photo.

I am having a similar problem. I am stuck in recovery mode and my PC won't recognize the MP3 player at all? I have rebooted, cleaned up, formatted, pulled the batt, etc. Finally I pulled the battery for longer than 30 seconds and that seemed to fix the problem. We will see.
JW
ECIT: oh ya, I am using a microphoto as well.Message Edited by Jfawkingdub on 06-29-200703:2 PM

Zen Micro Photo- Stuck in Recovery + ot

I used my Micro on Thursday, no problem. Went to use it on Monday and it was dead...figured I left it on repeat and the battery died, so Irecharged it. Well, still had minor problems (very slow response of unit) so I reformatted the player and everything seemed fine. I plugged it into my computer and now it looks like it's charging, even though it may or may not be plugged in via usb AND it's stuck in Recovery mode. Oh, and my computer doesn't recognize it as being plugged in.
Breakdown:
Stuck in recovery.
Looks like it's charging (lightning bolt flashing in top right corner) even if not plugged in.
Computer does not recognize that unit is plugged in.
Please help, this is the first time in over a year of owning it that I had a problem with my Micro.

Drugged_Monkey wrote:
Pretty much the same d4mn problem with the same exact player. I've made a thread about being stuck in recovery mode and I've got no replies so far.Can Creative sink any lower with all these faults in their products?
Not that it's much comfort, but iPods have troubles too.
Here are a few posts from another forum that I check out:
I have an issue with my ipod.
It's a 5th gen ipod video, and when I plugged it into my compy to charge, it said something about a low battery (which it wasn't, it was at about half), got very hot and shut off, and now it won't turn back on.
Resetting it won't work.
Any suggestions?
mine currently tries to start up ... spins ... tries ... and then back down ... spins ... tries .. and then back down ... again and again. i had _______.com put a new hard dri've in it almost 6 months ago. its still under warranty, but they want ME to ship it to them ... i told them THEY should pay for it if they back up their work. petty kinda ... but its principle ... especially since i could have bought a brand new nano for what i paid them to fix it. i am awaiting another email from them before i bash them on any and every forum i can find ... hehehehe
hey I have a problem that whever I load songs onto my ipod, even if it is brand new, the ipod is xxxxd. It gets stuck on the apple symbol and I can hear a clicking and humming sound when I hold it up to my ear. It is a 40GB ipod with clickwheel. When i reset and restore and do all that, reload the songs on, the song shows up in the menu but when I try to access it, the song isn't there, as in, click the button - no song. help would be great.
mines broke. its corrupt and cant be updated apparently

Zen micro photo stuck in recovery mode

I was getting in my truck at a gas station and looked down and my zen was on, but i turned it off , i go to push buttons it wont light up on go off or anything but the power buttong light was glowing so i took the battery out and put it back in, now it will not come out of recoverymode its just stuck in it
what do i need to do, i've taken out the battery, restarted it many times but nothig works, it wont even let me dock it and sync the songs to my computer so i can format it

i did, i wnt to erase firm warm and the screen went funky and came back up and i then went ro put it on and it didnt work then i formated it, cleaned disk and reset firmware again and it still didnt work

Creative Zen Micro is stuck on the 'creative' lo

Hi,
Has anyone expirienced the same kind of problem?
0q, Ofir.

You can always try removing the battery and seeing if it reboots correctly, after you tried the Rescue Mode options.
The last option before sending the player in would be a firmware update.
Cheers,
Jan.

Zen Micro 6gb Stuck at "Creative" l

First off, I realize there have been many topics relating to booting up and the screen freezing at the welcome creative screen. I just need to see what needs to be done, wether it be manually or by customer support. Recently on vacation, I dropped my Creative zen micro about 4 feet onto concrete. Now when i picked it up to check it out, there were no scratches or pieces that fell off. Also there was no rattling inside of the mp3 player. Later to my suprise, when turning it on, it froze at the "Creative" logo, and would not procede to go to the menu. I slapped it on my knee a couple times, nothing to serious, just seeing if anything that came loose, would set back in its place. Well it worked, don't ask me how, but it worked. I succesfully got to the menu and could listen to music. Well later, when I turned it back on I noticed it got stuck back at the creative screen. Somehow, when I put pressure on the mp3 player, something happened, and it booted back to the menu, like it would normally. Everything seemed fine, until about 3 days later it all happened again, but for good, its not going to the menu. All I see is a white screen with the black text that reads " Creative ". The only way to turn the player off, is to take out the battery, When plugged into my pc, it charges, and proceeds to glow in and out,.. but the screen light stays at a solid brightness, while the blue outlining fades in and out. I tried running all the options in the reboot menu, like format, and clean disk, but they all freeze up/ My pc recognizes the mp3 player, but the creative software I have installed does not. I tried updating the firmware, but it says my player is not connected. I thought about contacting customer support, but I notices that the seal is ripped, or "tampered" with. Its very easy top break the seal on accident, all you have to do is move the metal plate downward, and the seal ri
ps.
At this point, I just disassebled the player to see if there were any loose parts, and I noticed everything seemed to be in order, and I put it back together to find the same results as before. Well I have it disassembled again, with all the parts layed out. Any help would be great.
Also, one last question.. Is there anyway I can reset the hardri've manually, as in, is there a little reset button on the hard-dri've that would format it's I have it in my hand, was just wondering if I could reset it.

I started reading in this forum because my Zen Micro Photo freezed today . It left the bag of my trousers and hit the floor. I am now wondering how much people do have the same problem as me. My player was falling the first time from the height of my knees and it was turned off. Startup stucked on Creative screen.
It seems to be that Creative harddisk players are especially vulnerable to hits like this. It is acceptable when it does not work anymore after hitting the floor 0 times. Or when it falls from a table. But already after the first time from a short height?
I tried what administrators do not advise:
Banging the player during startup. Reached music library. Had to bang two or three times more and all was okay. I am not sure for how long this will hold.

Creative Zen Micro Photo is Freezing in Recovery M

My Creative Zen Micro Photo was freezing at the Creative logo so I tried what the site told me too which was trying to "clean up" or "format all" in recovery mode but it freezes when I try to do either of those actions. Please help me.Message Edited by moody5665 on 03-7-200703:36 PM

do you hear a sound from the hard dri've like it's stuck? this is common. if so, please search this forum for "hard dri've whack" or "percussi've repair".

Creative Zen Micro - All time Recovery Mode( Firmware probl

Good. Staff, my Creative Zen Micro does not give to come back toward the normal version Firmware, appears recoverymode and he never leaves you give, says that he has a problem in the Firmware. They help me

My version is : 2.2.02_0.00.65 , and i not can feedback the firmware......says on the turn off, Firmware Problem, and he goes to Recovery Mode... Please help me

Creative Zen Micro... What could it

Hello,
When I tried to update my creative zen micro to the firmware version 2.2, the program froze, and I was forced to close it while the screen was stuck at "Player rebooting... please wait...". Now, when I hook my player to my computer, my computer recognizes it as a portable device under Device Manager named "Creative Zen Micro" and it is recognized in My Computer. When I right click and hit properties on the icon in My Computer it says Firmware Version: 2.2. But when I double click it says it only has a 20 MB space when this player is 5 GB. When I turn my Zen Micro on, the player quickly flashes to "Firmware Problem" before proceeding to the Recovery Mode Screen. Now, each selection in the Recovery Mode works. But, where I'm stuck is when I go into the (latest) version of the Zen Micro explorer, it tells me to connect my device. Also, when I try to downgrade my firmware or run any Creative software that requires the device to be detected, it can't detect it. This is quite odd, considering windows detects it under Portable Devices just fine.
-I reinstalled all the original software, still no go
-I reinstalled the original software and upgraded to the latest manually, still no go
-I reinstalled all my USB port drivers, still no go
-I cleaned and formatted the player under Recovery Mode, still no go
All I need to do is downgrade my firmware to a non Plays-for-Sure (since it is the version of installation that failed). But, I just can't get the Creative programs to detect my player.
Any help would be GREATLY appreciated.
Thanks in advance,
Jason

Alas!
I got it to work!
Here's how I fixed it ( in case anyone else has this problem )
-I connected the player to another computer in the house.
DO NOT connect the player to a front of the case USB port because the computer had trouble using the player in that port, connect it DIRECTLY to the motherboard in the back of your computer.
-I installed the software.
Note: The computer did NOT have a previous version of the software installed at all, ever.
My laptop and desktop could not recognize my player properly, but they DID have the player installed previously on both of them. (But it also could be because they both have Creative Sound Card software installed, you never know)
-Zen explorer did NOT detect my player, so I ran the firmware update ( in my case downgrade to . ) installation and VOILAH! It detected my player fine and downgraded it successfully.

Creative Zen micro: "Firmware Problem&qu

hey, i have a Creative zen micro (orange, 6gb but i think it doesent matters"), but when i turn it on, it says "Firmware problem".
and it goes to the menu (think is called Recovery menu) and it shows:
Creative Zen Micro V0.0.65
1.Clean Up
2.Format all
3.Reload frimware
4.Reboot
now creative tells me to download a new firmware.
i did.
then to "RELOAD FIRMWARE"
and click on the upgrade, but then it says that there is no player connected, and my compuer does recognize it.
is there any way to fix this or is my zen busted?

I had a simalar problem with my Zen xtra, if it failed durng a firmware update and its stuck in recue mode try this:
Remove all creative software and drivers from your P.C
remove windows media player and media player runtime ( from control panel/add/remove programs - if you have them listed there) you should see it go through a rollbackl procedure to an earlier version of wiondows media player.
Downlaod the latest firmware for your player
Re-boot/re start your P.C
Go to the creative support website, and download the plays for sure software suite
listed as:
. Creative MediaSource Plugin for PlaysForSure devices (version .00.8)3.98 MB 28 Apr 05 
install the software by clicking on it.
RE-boot your P.C, with your player conected via USB
once your P.C re-starts, go to the location where the firmware was downloaded to and get ready to start the upgrade
Copnnect your player to its charger ( unless it charges via USB)
On your player slect the reload OS option in the rescue menu
When prompted by your player start the firmware update on your PC.
with the Zen xtra firmware you had/need to select the language option in the update on the P.C when the p[layer displays the 'update over USB' message.

Creative Zen Micro; hel

I have the creative zen micro (Is there a reason this isnt shown on the products page?... It looks alot like the zen micro photo, but its not photo.)
Stupidly, I bought mine off ebay after being told its perfect condition, whatnot.
I've had it two weeks, and I have about 300 songs on it, no where near full capacity, so?I know thats a problem.
I fully charged it yesterday, but went to turn it on, and it wouldn't.
I kept trying, and eventually put it on the charger again.
Now I can turn it on, but it gets stuck at the "Creative" bit, where it just shows the word "Creative". IT won't pass it.
I've plugged it into my computer, and it doesn't recognise that there's anything there. I cannot for hte life of me figure out what is wrong! Someone help, please? I'm due to go on a 4hr car journey saturday, not gonna be happy if I can't fix this! =[
thanks =]

Your player is freezing huh? Put the player into recovery mode http://forums.creative.com/creativel....id=5535#M5535 & do a clean-up>reboot. See if that hel
ps.
They can't tolerate too much joggin ect. it does have a hardri've so you should treat it gently. To find more info on your player start here. http://support.creative.com/Products/product_list.aspx?catID=23&CatName=MP3+Players Bookmark for futuer references

Creative Zen Micro 5GB Not work

Recei'ved my Creative Zen Micro 5GB last week. It worked for hour total. !!!!!!-Then the screens froze. Al I have now is the Creative logo. Recovery mde does not work( Have tried this on numerous occasions). Also Creative Zen hardware not recognised by my lap top. <HELP<!!!!!!!! What do I do now?

send/take it back to where you bought it from for an exchange ... sounds like it could be a problem with the hard dri've ... dont worry too much , and i know its a pain but it'll be worth it in the end !!

Creative Zen Micro, Blank Scre

I purchased a Creative Zen Micro about 9 months ago. In the last maybe 3-4 months it's been randomly not showing a screen. It still plays music and i can still press the buttons, but the screen is blank. It didn't bother me that much because I could still figure out how to change it to another artist and all that. The screen would also randomly show up when I turned it on sometimes so it wasn't a big deal.
Now it's been a few weeks without a screen. I still wouldn't mind, except for the fact that it's somehow stuck in a list of about 5 random songs that it plays over and over. (And not my favorites haha) So yeah i'm getting pretty sick of it. I cant seem to figure out how to change the songs, or get the screen back. I've tried resetting by taking out the battery, and I'd assume if it were a battery problem then it just wouldnt work right?.. And I cant get into the recovery mode either without a screen. So can anyone help me with this? or should I talk to Creative about it ? Thanks!

Try starting the player into Recovery Mode, see if that works:
Ensure that the Zen Micro is turned off.
Remove the battery.
Move and hold the Power button to the Power On position and re-insert the battery to the Zen Micro. Hold the Power button until the rescue mode appears. 
The following options will be displayed:
) Clean Up (Performs a disk scan on the players harddisk)
2) Format All (Formats the players harddisk - Note: all contents will be lost)
3) Reload OS (Reloads the Operating System on the Jukebox. Note: Reloading your OS, will not effect the contents of the files stored on your Zen Micro) Caution: Do not select this option until a firmware update has been downloaded onto the PC
4) Reboot (Reboots the device).
If you can get into Recovery Mode, try the Clean Up first.
Cat

Creative Zen Micro Hard Drive Er

Hi, my Creative Zen Micro has an hard dri've error. I tried Recovery Mode on it but once it turns on, it doesn't display Recovery Mode but Hardri've error. I was wondering if anyone could help. I was playing a song in wma format and I have the latest firmwire, v..0. As it was playing, it froze on me, I took the battery off to shut it, and when I inserted the battery back in, it came up with the hard dri've error message. Can anyone help me?

Hard disk error is a serious one unfortunately, and as I'm sure you guessed it means the hard disk has failed in some way.
You can try the advice here in the Zen FAQ at Nomadness.net at your OWN RISK.
If you aren't under warranty you can contact Creative Support to see if they will repair it. If you want to try repairing it yourself, taking the risk the hard disk is at fault, then you can follow Rudi Cheow's excellent guide. There's also a thread here at the Zen Nomadness.net forum on compatible dri'ves, and the last page of Rudi's guide also has information on this.

Creative zen micro froze, stuck in recovery m

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