Creative Zen Micro problem! PLEASE HELP

can anyone help me please?
I am on my 3rd replacement for my Zen Micro. I have had problems with switching my Zen on and for it to even attempt to function properly. I turn on my Zen and once the screen turns back to the song that i was playing when i previously turned it off, it plays about 2 seconds of the song and then releases an unpleasant high pitched drone in my ears. This happens 9 times out of 0 whenever i switch on my Zen.
I am doing nothing different whatsoever, other than listening to it throughout the day. It still has 4GB left! I really am very upset about it all.
This is now getting ridiculous. I have rebooted it, uploaded firmware, formatted my Zen and wiped it then put all of the music back on, "cleaned it up" and still i have problems. I am VERY angry, frustrated and completely disappointed in this product. I have never found so many problems with a product!
Please let me know what can be done.
I have emailed Creative Support 4 times in the past week and i have had nothing in return. I need a new player as i use it every day. I cant get a refund (i dont think) because it was a gift and my dad bought it online. I just want a working Creative mp3 player.
Thanks!

It sounds like you've tried everything as far as troubleshooting goes (updating firmware, the options in Recovery Mode). Unfortunately it does look like there is a problem with your player then.
You didn't mention when you originally got the player (the first one, or your last replacement), but in any case it would be best to speak to Customer Support and outline the problems you've been having, and let them know you're not happy, to see what they can do for you.
Regarding e-mail, did you get an auto response back? If not, check your spam filter (if you have one), as you will always get an auto response back when you e-mail us or use the webform. If you did get the auto response, check over it, as usually you are meant to reply to it if the included basic tips don't help, so that someone will deal with your mail directly.
Cat

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Zen micro problem please help..it seems to have wiped the libra

I would really appreciate any help anyone could offer with this problem as I have no idea what to do and fear I may have lost all the music I've collected over the past few years as none of it is backed up on my computer...My zen was working fine yesterday but then all of a sudden it froze, I couldn't get anything on it to work so I removed the battery as I have done before, it went on to 'rebuilding library'?but after a few seconds said 'Select music to play from the library' and there was NOTHING on there. No songs, no artists, nothing. It still says the space is being used up and there is only a few MB left but it's saying there's no songs on it. I tried accessing them through the computer but that wouldn't work either. PLEASE does anyone have any suggestions?

Maybe you could try running Disk Clean Up from the Recovery Mode
Remove Zen Micro's back plate and battery
Hold the On switch to On (fully to the left) and hold it there as you replace the battery
Select Disk Clean Up and Yes from the menu, it's at the top of the list
It will take a moment or 2 to complete Disk Clean Up, allow it to finish
Once Disk Clean Up is complete, select Reboot at the bottom of the list
You should see a Re-building Library notice once it reboots and hopefully your music will be accessible again
Clean Up will re-set your Zen Micro to its factory default settings, so you will have to redo any special settings that you had
Best of luck!
/with today's huge hard dri'ves, why don't people back their music up :|
I've got mine backed up on 2 different computers plus 2 external HDDs.

Zen Micro problem, please help

I changed my Zen Micro's firmware to "PlaysForSure", but then I wanted to get back the original firmware.
So I used the "Recovery mode" to erase PlaysForSure firmware (v. 2.2.02) and then tried to load the original firmware (v. ..0).
Then my problems begun: firmware updater says "Your player is not connected, please connect your player.", altough my player is correctly connected and the drivers and other Creative's stuff are installed.
Computer (WinXP) ofcourse detects the player (as a PlaysForSure device).
I also tried to load the PlayesForSure firmware again, but it didn't work either.
So, what can I do to fix my Zen Micro's firmware?
Does the warranty cover this kind of things?
I would be very pleased if someone knows what to do, because my player really doesn't work now at all.

Okey, now I have uninstalled WMP and WMP Runtime Format, and installed WMP 0 again, but still firmware updater doesn't find my player connected. The player appears in the device manager as a "Portable media player", not under USB devices as when it was running with firmware ..0. If I try to uninstal the drivers, driver uninstaller totally freezes, and I think that all USB devices freeze too. So what can I do now?
pie wrote:
how do you install wmp0, i tried but it wont let me because its an older version
Open add/remove programs, click "show updates", scroll to windows updates, uninstall WMP and then WMP Runtime Format (after every uninstall you will have to restart your computer). Then download WMP 0 from http://www.microsoft.com and install it.

Zen Micro problem need help

Today i was listening to music and my zen micro just froze while playing and no buttons could be pressed and the lock button wasnt on. So i took the battery out and rebooted the player but it froze at the creative screen. I went home and i went to recovery mode and tried to reload the firmware but it said erasing firmware for more than 2 hours. So then i tried a format but it said formating for the same amount of time. I need help please. Also, recently i've had problems witht the headphone jack. When ever i would stick it in it would sound distorted and i would have to move it around until i got it to a certain spot to hear it good again. If anyone else has this problem please tell me. One more thing i had returned my other micro zen in for hard dri've probems and this was my new one do u think if i have to return in (hopefully not) that they would accept it.

If the functions in Rescue Mode aren't working properly then you need to contact Creative Support.

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Hello, I've owned my Zen micro 5gb for around 8 months now with a few problems here and there that I could li've with , I use it mainly at work and normally I get around 6hrs battery life but I recharge at lunch, anyway, the past week my Micro will freeze every day when trying to go back to menu options or when I pause a song , it freezes up... I take the battery out , put back and reboot and it goes either to low battery and Im stuck all day with no player or it stays on the creative logo screen , I reloaded my firmware again and it still does this, Ive had to redownload my library about 20 times since Ive owned it and it really is getting annoying dealing with this.... I dont want to buy another MP3 player regardless of brand and am ready to junk this equipment, my questions are:
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any help ? when working fine I really love the thing but......

---is it the battery itself? it shows 3 bars but quickly goes to or none within an hour, do I buy another one already?
Possible, but very unlikely. I've yet to see any definite problem with a battery to-date.
---if the freezing isnt due to the battery, what firmware should I use?, I use it mainy with Napster to go, if I use the latest firmware , NTG doesnt recog. my device
Is the 2.20.05 firmware not working with Napster?...
If it's freezing regularly, say once a day, you ought to contact Creative. If you've reloaded the firmware and it's not solved it, then it sounds like the player's faulty.

Creative Zen Micro Problems Par

I have done a lot of research into the problems I have been experiencing with my new Zen Micro as detailed last night. It would appear that this is a common problem with a number of disgruntled users. I bought my player for ?200 to use with the Napster to go service and from the very beginning I have had nothing but hassle. I have contacted both Napster and Creative Customer Support but so far have heard nothing from them. I have spent the last 3 days formatting my hard dri've, trying 3 or 4 different USB connectors, Reinstalling the software provided about 30 times, reinstalling Napster, Reinstalling Windows Media Player 0 and I have even tried every single option in the players recovery mode. What a mistake the last thing was I deleted the firmware and even though I have downloaded replacement firmware I am unable to install it on my player because despite all the actions I have taken above my Micro is still not being recognised by my computer. I have been through Napster, Zen Micro Media Explorer and Windows Media Player and all I get is a message saying there is no device connected. An absolute disgrace!!! I will await a response from Napster and Creative with interest and will give them a chance to redeem themselves however I am growing angrier and angrier by the moment because of this ridiculous situation!!!!!!!

It would have been better to keep the problem within your previous thread.
Ewan977 wrote:
I have spent the last 3 days formatting my hard dri've, trying 3 or 4 different USB connectors,
Do you mean USB cards or cables? If cards, what cards have you tried and what chipsets do they have?
Reinstalling the software provided about 30 times, reinstalling Napster, Reinstalling Windows Media Player 0 and I have even tried every single option in the players recovery mode.
If the problem is with the USB compatibility with the player, reinstalling the software won't help unfortunately...
What a mistake the last thing was I deleted the firmware and even though I have downloaded replacement firmware I am unable to install it on my player because despite all the actions I have taken above my Micro is still not being recognised by my computer.
Deleting the firmare does seem to cause a serious issue as it seems to be very difficult for the player to be recognised by the PC afterwards, or at least by the firmware update program. If you couldn't get the player to be recognised beforehand though then chances are it still won't recognise it. Are you able to connect to say a friend's PC and run the update from there? Make sure to install the drivers on your friend's PC first, and they will need to have both Win XP and WMP0.

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Hello,
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Should I just get a new one?

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My zen micro has been working perfectly for just under year. Then one day it froze while playing a song so I had to take out the battery to restart it. When I did that it began to "Rebuild Library" after it had finished that. All my information tags for all my songs were missing. The songs that I had bookmarked were deleted and now it says "please select music from library" when I play any song. There is also no longer the track is it's currently black. I also tried connecting my zen micro to my computer andit did not recognize it. When I manually went into the IE Brower that lets you arrange your MP3 player none of the features were bold. Do I have to reinstall my software on my computer? should I erease all my songs and load them on again?
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ok heres the story. st time on my creative zen micro it said firmware problem...thanks to you guys and your help I got it fixed. now it says firmproblem again but when its says that it goes stright to recovery mode and when i connect it the firmware app does not reconize it and says please connect your player. I contacted creative but they said you neeed a recipt and if it said to KEEP RECIPT in big letter on the manual i would have kept it but that was about 9 months ago and they said they can't help. did i just waist $200 for nothing?
this is the 3rd time i posted bout this
NOW WHAT DO I DO? please please please help...
ps sorry for the bad grammer and spelling

I just received the same problem,how do I fix it's

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I have also sent this mail to creative support! But please help me I have had this problem for almost 2 months now! =(Message Edited by anakwalajinn on 05-0-2006 08:47 PM

Might try this:? http://forums.creative.com/creativel...mp=true#M95059

Creative Zen Micro problem! PLEASE HELP

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