Creative Zen Mozaic EZ100 stuck on 'rebuilding' screen

Hi,
I bought my Creative Zen Mozaic EZ00 in February and yesterday, after adding files to it and disconnecting the usb, it went onto the 'rebuilding' screen and became stuck there. I reset it and when I turned it back on, it stuck on the same screen once again. I have tried accessing the recovery menu, but it won't appear.
Any help would be greatly appreciated!
LK

:Mine does this sometimes. i tried to recovery mode-nothing worked. tried firmware-nothing. so i deleted everything on my ZEN Mozaic and unplugged and waited for it to load up and then i plugged it on the USB and aded my music and took it off and it worked. but i hate to do this everytime.

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