Creative Zen products and "Frozen" probl

Hi,
I'm one of many owners of the zen micro who faces this very problem. I don't really want to caveman it but it seems like creative is intent on not really helping as I don't see a FAQ or an answer to this oh-so-common problem anywhere on the website or doesn't give tech support on products older than 6 months (which is a very short amount of time for an electronic device that costs almost as much as month of my rent). Would you please be so kind as to indicate me the proper technique to fix this?
Because you see I bought an iPod following the departure of my zen micro and it's been working really well so far but I'd really like to make use of the money I spent previously as a backup player and I don't think it's fair that a problem so common seems to get ignored.
A brief example, early playstation 2's optic dri've were a major problem, most of them broke in x years/months/days. This was a known problem which anyone using a playstation 2 of that generation would experience at some point. I bought a PS2 second hand which managed to work for 3 years and bam the optic dri've stops working. I call Sony and I get told "mail us the unit, this is known problem and we will fix it for you". Granted it did cost me 5$ to mail the unit, I was very satisfied with Sony's service and now own a PlayStation 3.
My Creative Zen Micro breaks in a common way and I get told to either smash it hard and have it work for a few more weeks, or I mail it, pay for pieces, repair and mail-cost to have it work for... less than 6 months apparently? I am lost for words, I truly am! Please provide us with a solution because I believe most people using a Creative facing this problem do NOT intend to buy another Creative product.
Thanks for reading this long text, but I believe it's a fair review of the situation,
Khanate

Hey,
If you tried it on a friend's computer and you're still having problems then it may be a problem with the Zen. Before you call or e-mail tech support, here is what they will tell you do to first before they really get in depth with helping you. Go into Rescue Mode (there is an explanation on how to do this at the top of the forum) and do a disk clean up. After that, try it. If that doesn't work then click the reload OS option which will take the firmware (like windows to your PC) off the Zen. Don't worry you can easily put it back on. Go to Support>Downloads>select Zen Touch, etc, etc. and download the latest firmware and run it. Hopefully that will fix it....
I had some connection problems myself with my ZT as soon as I got it as well. and simply reflashing the firmware fixed and now I love my Zen. I hope everything works out for you.
Wilco

Similar Messages

CREATIVE ZEN MICRO and WINDOWS VI

I hope this question has not been repeated.
I have a Creative Zen Micro and have attempted to install it on my current computer that uses Windows Vista 32-bit. However, it was unable to install or find the driver necessary.
I've already looked at the 'driver release plans'?for this product and there is only a page regarding 'Nati've Support', which says 'The MP3 products ZEN Micro, ... require the latest firmware to ensure Nati've Support in Window Vista'.
I've searched for firmware for the Zen Micro on a Windows Vista 32-bit in English, and found nothing.
How can I make this product work with my Windows Vista 32-bit computer ?
Thank you !!!

Robby & Lizzy
First of all for a little background information, the problem lies in a problem between Creative's firmware installation program and Windows Media Player . WMP is standard in Windows Vista. As a matter of historical information, Creative has not developed any drivers for Windows Vista, therein the rub; Windows Vista does support the Microsoft PlaysForSure initiati've, and many of the older players like the Micro series does have PlaysForSure firmware available to enable the player to be used in Windows Vista.
Now for an outline of the necessary ste
ps.
Back up all of the content on your Micro. The firmware that you will install includes a disk format that will erase all of the content and change the way that the disk dri've on the Micro is formatted.
You'll need to find a Windows XP system that does not have Windows Media Player installed. You or the owner of the system should also be knowledgeable in the use of Windows XP System Restore feature so that you can return the system to it's previous state after you are finished with it.
Create a Restore Point on the XP system. Download and install the drivers for your Zen Micro to the XP system. This will enable the player to be recognized by the computer.
Download the PlaysForSure driver for the Micro, V2.2.02, to the desktop of the XP system.
Connect the player to the system with a USB cable and execute the program.
When the firmware installation has completed, the player will reboot. You may disconnect the player. After you have confimed that the firmware revision is correct on the Micro, do a System Restore to put that system back in the condition that you found it.
Connect the Micro to your Vista system and it should recognize the player and install the nati've Windows PlaysForSure driver and pair it with your Micro.
RobbyBobson wrote:
Would it be possible for someone to post a step by step guide that helps me understand what exactly I have to do to get my Zen working. Help would be much appreciated.

Creative ZEN TOUCH and Macs, plz h

Hi,
I am considering buying a Creative Zen Touch and would like some help
I was wondering if anyone could answer this for me, and yes, I have the read the FAQ and about Macs and how it isnt officially supported, yada yada
What I would like to know is, I have a PC at home which I will use to transfer music
HOWEVER
At Uni'versity, I am forced to use a Mac computer. What I want to know is, I would like to use the Zen Touch as a portable hard dri've so I can copy my homework (not mp3s, but school work) on to the Zen Touch, then go to Uni'versity, plug in the mp3 player into the Mac and access my DATA files from the Mac WITHOUT having to install any software (i.e. plug n play)
Thanks,

peterh85,
I'm afraid you can't. The player will need driver and application installed in order to link up with the computer for file transfer. Even when MTP firmware is available, you will need to be using Windows XP and Window Media Player 0 to interact with the player.
Jason

Creative zen v and line in on 10.4

i have a creative zen v and an imac w/ 10.4 on it.
i want itunes to see the zen, but that wont happen.
i do have xnjb which sees the zen, but doesnt play the mp3s on it. it does let me copy mp3s from the zen to the imac which i dont want to do. i want the imac to play the mp3s from the zen.
the zen has a headphone jack. the imac has a microphone in jack. i want to play the songs on the zen, and run a headphone to headphone cable to the mic in on the imac and have the zen play the songs and the imac play what it is recieving from its mic in jack. anyone know how to do this? like what program plays mic line in?
thanks in advance.
imac 800mhz Mac OS X (10.4)
imac ? Mac OS X (10.0.x)
imac ? Mac OS X (10.0.x)
imac 800mhz Mac OS X (10.0.x)

Sorry but the iMac 800MHz doesn't have an Audio Line-In port; it only has a built in microphone, an Apple Pro Speaker connection, a mono internal speaker and a headphone port.
Personally I'd copy the mp3 from the Zen and then import them to iTunes so the device doesn't need to be connected.
mrtotes

Creative Zen USB and File transfer probl

Am the unhappy owner of a brand new Creative Zen touch 20gb mp3 player which apparently works with usb 2.0. After installing the software which came on the cd (file transfer software and nomad explorer) the Zen appears to get recognised by the pc with no problems when i connect via the usb cable. The Zen also displays 'docked' which is all very well. However if i select say 0 tracks to download to the player the xp progress bar seems to halt at around 60-70% and eventually the program (nomad) complains that the operation cannot be completed. I noticed that the small hard dri've in the player feels as though it is 'spinning down' around a similar time to the message being displayed. If at this stage i refresh the players view in nomad explorer it can be found with no problem....its just i cant write to it until i unplug the usb from the zen and reconnect. I spoke to creative who told me that because my pc (in system devices) reports that my usb is an 'open host' adapter...this means it cannot supply adequate power to the player....but surely USB2.0 is USB2.0 and if something claims to be USB2.0 compliant that would be the end of the story? The usb card im using is a usb 2.0 pci card and is also pretty new. Any help/ideas would be greatly appreciated.
I have tried various usb ports, usb and2 conections ( I have both), various cables and combinations and the same happens. I have also tried win xp and win98, and other disks I have with the same result. I have managed to transfer 20 os so mp3s (a small proportion of those I have been trying to transfer)after 3-4 hours hard labour but never the contents of a full folder. After a proportion of the files are transferred then Zen touch becomes 'busy' or 'not connected'. Obviously there is no way I can continue like this and it will have to go back.
I have tried the slightly newer driver but this did not work at all and I had to roll back to the one that came on the CD. I feel that I have given it a fair shot trying all the workarounds.
Is is a USB power problem? Should a powered usb hub cure it's If so why?
But is this surely is Creative's problem. It is obviously a known issue but what are they doing about it's Putting out Zens which are prone to this problem is not good practice. Any solutions out there?

Hey,
If you tried it on a friend's computer and you're still having problems then it may be a problem with the Zen. Before you call or e-mail tech support, here is what they will tell you do to first before they really get in depth with helping you. Go into Rescue Mode (there is an explanation on how to do this at the top of the forum) and do a disk clean up. After that, try it. If that doesn't work then click the reload OS option which will take the firmware (like windows to your PC) off the Zen. Don't worry you can easily put it back on. Go to Support>Downloads>select Zen Touch, etc, etc. and download the latest firmware and run it. Hopefully that will fix it....
I had some connection problems myself with my ZT as soon as I got it as well. and simply reflashing the firmware fixed and now I love my Zen. I hope everything works out for you.
Wilco

Creative Zen Micro AND using M

Hi,
I'm a pc user at home and I am considering purchasing a Creative Zen Micro mp3 player.
I was wondering, am I able to put data files onto the mp3 player, then access them at Uni'versity where I use a Mac computer. I heard this was a Windows only product.
I want to easily plug in the USB cable to the Mac computers at Uni then access them easily without having to install any extra software so its able to read it (i.e. Plug N Play)
Thanks

thanks for the info,
BUT
what i really wanna know for 00% sure is that I can plug in my Creative Zen Micro mp3 player into a Mac WITHOUT installing ANY software and that the Mac will read the device for Data NOT music, since I only need the mac to read it so I can transfer data files from home to uni'versity
plz let me know, thanks!

Creative Zen Nano and Musicma

I won some downloads. They are from Musicmatch. I have winodws 98SE. I downloaded the free jukebox. I downloaded a few songs with no problem. I just received a Creative Zen Nano. I installed the software for it. I transferred those songs to the player with no problem. When I tried downloading more songs on Musicmatch it showed that the download was complete, but then it gave me a software error message. It showed that I purchased the downloads, but they did not show up in my playlist. I don't know what the problem is. Do you think it is conflicting with the creative software? Should I uninstall part of it's I had no problem downloading before I installed the Creative software. I hope someone can help. Thanks.

<FONT face=Garamond color=#3333cc size=3>If you have MMJB V. 0, it is known for having many bugs. There are many posts on various forums about the numerous problems. I used to really love the product but since yahoo purchased it, it turned to crap. Sorry I can't offer more advice for your particular problem but just wanted you to be aware of the many bugs and problems.

Problems with connection Creative zen M and DVD-CD pla

Hi,
I have problems whem i connect my zen to the DVD player. I've connected zen with a cable going from the headphones to the audio line in (red and white) at the back of the DVD system. I get sound but the problem is that my zen automaticly switch to the FM radio mode, when it should be playing from the music libary. This happens by 70% of the numbers. How can I deal with this problem?
Problem 2 is that I hear a strong noise when I connect my zen to the DVD player. It's al low sound which comes back in all the 5 boxes en sounds like a bee...
Problem 3 is that I can't get the full volume on the DVD system. Even when zen is max on 25 i've to put the DVD system also max before a normal sound is coming to me...
Can anybody please help me? Thanks!

Hi there,
. The reason the ZVM is switching to fm radio is because the headphone jack also supports a wired remote that controls some of the ZVM functions there will be some sort of back feed from your DVD head unit to the ZVM causing this to happen.
2. The headphone jack does carry a bit of noise when used with line in applications and compared to the line out function of the ZVM is muffled and lacks power(this also could be noise in your DVD unit).
3. Same as above(2) the A/V out function has a set volume and is louder and much clearer than the headphone out jack.( The line out is the A/V out function of the ZVM found in the supplied adaptor that plugs into the bottom of the ZVM)
To overcome this problem simply use the line out function of the ZVM either through the dongle and an A/V cable or get an after market cable to suit and that should solve your problems with this type application.
Let us know how you go with it
Heres the bits
http://us.creative.com/products/prod...7&product=4484
Or you can search for a cable that plugs straight into the bottom of the ZVM and has rca's on the other end, you should be able to find then via a search here or through epizenter.net in one of the threads
Message Edited by AussieBoy on 08-0-2006 09:50 PM

Creative Zen Sleek and the Now Playing-part of the firmw

Hi,
this week I got my Creative Zen Sleek. I'm very satisfied, except for one thing - the Now Playing-part of the firmware (the list with all the songs queued up). In the old Nomad Jukebox Zen firmware, the list was divided by artist or album name. On the Zen Sleek, however, the list is just going on without even showing which songs belonging to which album etc.
This is really annoying me - would it be possible to fix this, or at least consider the possibility for this to be integrated in the next firmware upgrade?
Sincerely
Hein Haraldson Berg

& Putting the X-Fi into Recovery Mode and selecting clean up seemed to fix the problem, but it does still come up randomly.
The clean up puts the player menus back to their defaults though... any chance that in a future fix for the player, this wouldn't occur?

Develop software for connecting to creative zen touch and other devices not recognized by wind

hi there,
as a programmer i wonder, is it possible to obtain information of how to connect to usb-connected creative device (which is not recognized automatically by windows, as the zen touch) and how to communicate with it's is there any documentation about that available to "non-creative" ;-) developers?
the idea is to create a plugin (e.g. for musikcube) that enables the programm to access the files on the device.
i know there are third party companies that do provide software for connecting to e.g. zen touch, but i do not think that they have figured out every little bit by themselves, have they?
greetings and thanks a lot
asdf

Try this:
Download <a href='http://www.delldjsite.com/forums/attachment.php?attachmentid=444' target=_blank>this[/url] file. Extract it to whatever folder you like. Inside that folder run the file fixup.cmd. A DOS window will open up and start display messages on what its doing, when its done it will instruct you to remove the device from Device Manager and reconnect it.
Try this and see if it works.

Creative Zen Micro and Podcast

I want to subscribe to a series of National Public Radio podcasts on a tool (maybe iTunes but I don't think the Creative Zen Micro works with iTunes) and be able to easily sync these onto my player. I have a Creative Zen Micro about a year old (or more?).
Does anyone subscribe and download podcasts to the Zen Micro that can post a How To? I open the Creative MediaSource Tool and can see the podcasts I want to sync to my mp3 in the "now playing" window but don't know how to get them to upload to the mp3.
Thanks for any help.

I want to subscribe to a series of National Public Radio podcasts on a tool (maybe iTunes but I don't think the Creative Zen Micro works with iTunes) and be able to easily sync these onto my player. I have a Creative Zen Micro about a year old (or more?).
Does anyone subscribe and download podcasts to the Zen Micro that can post a How To? I open the Creative MediaSource Tool and can see the podcasts I want to sync to my mp3 in the "now playing" window but don't know how to get them to upload to the mp3.
Thanks for any help.

Creative Zen 8GB and Naps

My new Creative Zen 8GB isn't working with Napster - Napster is complaining about the firmware version. It came with .03, and I've updated it to the ..04 available on this site - no luck with either version. Is anyone using the new Zens with Napster, and if so what version firmware are you using? Also, is there any way to get older versions of the firmware?Thanks

I have begun to have a problem since going to firmware version 2. I have the 6 GB ZEN and it came with version 0. I should have just left well enough alone (you know, if it ain't broke, don't fix it!) since I wasn't having any problems that I was aware of. But since 'upgrading' to 2 I have noticed an issue where about once a week when I go to play my Napster-to-go songs it displays the message that there is no license to play the songs and that I need to sync my player with Napster, even though I'm nowhere near my monthly license renewal date. I connect the player to the PC with Napster running and Napster 'Checks' the status of the player but that alone does not renew the license and allow me to play my Napster-to-go songs on the ZEN. However, if I download even one new song to the player, then all is fine and I can play everything again. So it's not as bad as the problems above but still at least a little bit annoying. I'm placing the blame on Creative's firmware since I didn't have the problem before. If could roll back to version 0 I would. I'm not going to version 3 since there are a bunch of reported bugs. I'm assuming that Creative will eventually release a firmware that fixes this. I'm also assuming that is part of the reason that Creative pulled version 2 almost as soon as they rolled it out. I appreciate Creatives constant upgrading of the firmware to 'fix' issues but I wish they would give a little more detail as to what the newer versions do as well as to offer the older versions so we can roll back. Also, I think it would show great faith if Creative would post their findings of bugs in new firmware so we can know what to look for. I don't mind being a beta-tester for them but at least keep us in the loop! M.
Message Edited by methos979 on 2-07-20070:53 AM

Creative Zen V and Windows 7?

CHi there,
I'm just bought a Creative Zen V 4MB and am having problems with installing it. I'm using Windows 7 and now realising this could be the reason why!? Is there a driver that will work with Windows 7? The installation from the CD partly worked, but I got lots of error messages during installation to say contact customer support (will post exact message if this helps),
Thanks for your help,
Louise

Hello,
Thanks very much for your quick reply.
Yes I bought the player on Amazon Marketplace - unfortunately I bought the player new so I didn't realise that it was discontinued and there wouldn't be any official support for it. Also the reason I bought a new player was because after I upgraded to Windows 7 my old Zen Micro wouldn't work with it so I seem to have the same problem now :/!
I have connected the player again and it is recognised and I can transfer files across from my computer. The problem seems to be with the media explorer - when I try to open this up the computer hangs. Is there any service pack or file you can point me in the right direction of which may fix this?
Thanks for your help,
Louise

My Creative Zen Froze and I Can't Res

After recharging my creative zen, i turned it back on and it just froze with the last song played. I can't hear the song playing, it says that it's playing. None of the buttons work. When i try to use the touch pad, I can hear the scrolling noise but nothing's happening.
I tried to go into the rescue mode from that tutorial but it didn't work. Nothing would show it and I tried many times too.
Please help me, I just bought this awhile ago.

-RN-
You should be able to enter the Rescue mode. Ensure that the Play button is press and hold down. Do not release the Play button until told so. Press the Reset button using a pin/small object. Release the Reset button only. The player should be able to boot in Rescue mode and only now do you release the Play button. If you have enter the mode, choose Cleanup option first and see if it hel
ps.
Jason

Creative zen v and i

I have a zen v mp3 and a Mac OS X computer. I have the install cd but it's not working. What do I do. I new to Mac computers

Hello,
I am hoping you have solved the problem....can you download songs from your imac osx into your creative zen mp3 player..i have tried and it is not working!
please help if you can

Creative Zen products and "Frozen" probl

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