Creative Zen Touch firmware prob

I know this is an old obsolete player but it has worked fine for me until now. I just got a new computer and to use this with it I needed to update to the plays for sure firmware. Knowing I could not do this on the vista computer I decided to do it on the XP laptop and backed up all of my music before beginning. Well the update hung and left my zen touch in recovery mode. Is there any solution to this or am I stuck having to buy a new mp3 player?
Any help would be appreciated while I wait for a response from Creative Labs.
TIA Claudia

What O.S. is on the other computer? I don't know about the licenses you should be able to back those up thru media player and store it . To rollback media player I first need to know is that computer Xp or Vista ? If it is Vista you can't roll it back . It would have to be an Xp machine for that. ? http://forums.creative.com/creativel...hread.id=66060 ? These are the instructions to rollback media player to wmp0 don't forget to uninstall the wmp runtimeMessage Edited by coachop94 on 08-30-2008 07:25 PM

Similar Messages

PLEASE HELP - Serious problem with my Creative Zen Touch firmware

Ok, so I finally decided that I would upgrade to the latest firmware version for my Creative Zen Touch. I knew that doing so would erase everything on it, so I backed up everything onto my computer's hard dri've. So from that standpoint, I'm in the clear.
HOWEVER, during the upgrade process, my computer froze, leaving my precious MP3 player without ANY firmware. This then drove it into "recovery" mode, where I can either clean up, format, or reload firmware. I've gone through each of these options, but when I go to "reload firmware" my computer will no longer detect my Zen! I've tried reinstalling different driver versions, different firmware versions, etc. The bottom line now is that my mp3 player has no firmware, and my computer won't detect it.
I feel like I probably need to go back to the basics. Unfortuantely, I don't have my installation CD with me. Can anyone post the initial installation file please? Thanks in advance!
I really hope I can work this out, I don't know if I've gone a day without my Zen in the past two years!

Simon, this is actually a common problem with the touch. Mine did it about a year after purchase, so I was safe to open it up and fix it. It is actually a really simple fix and is due to a loose connector. I know alot of other people on nomadness.net were having this problem, so I posted a solution here. Hope this helps!
http://www.nomadness.net/modules.php?name=Forums&file=viewtopic&p=42838

Creative Zen touch Firmware HE

Ok so now my creative zen touch is version 2..0 and i backed up all my songs but it doens't come up on the creative media organizer when i plug it in why NOT please help me i am so stuck!Message Edited by Mordeeb on 2-6-20062:38 PM

Search on "firmware problem" in the FAQ post.

Creative Zen Touch Firmware Upgrade version 1.01

Hi Everyone,
Just to make you aware, a new Zen Touch firmware has been posted on our site:
<TABLE id=Table5 borderColor=#cccccc cellSpacing=0 cellPadding=3 width=540 border=>
<TBODY>
<TR>
<TD colSpan=2><B>Filename: </B><B>ZenTouch_PCFW_L4__0_03.exe</B></TD></TR>
<TR>
<TD colSpan=2> ZENT-FWARE--L4
<DIV id=ShortDesc>This firmware upgrades your Creative Zen Touch player for improved functionality.
<DIV id=Fixes>
<EM>Fixes:</EM>
Improves player functionality when the Random and Next buttons are pressed.
Resets the Custom EQ settings when resetting your player's settings.
Improves the display order of the Touch Pad sensitivity settings.
Improves the continuous playback of WMA and MP3 tracks.</LI>
<DIV id=Notes>
<EM>Requirements:</EM>
Microsoft? Windows? XP, Windows 2000, Windows Millennium Edition (Me)or Windows 98 Second Edition (SE)
Available USB port (version . or higher)
Creative Zen Touch installed</LI>
<EM>Note:</EM>
To install this firmware update, do the following:
Download the ZenTouch_PCFW_L4__0_03.exe file into your local hard disk.
Connect the player to your computer.
Double-click the firmware upgrade file and follow the instructions on the screen.</LI>
</LI></TD></TR></TBODY></TABLE>
Cat

'Thanks a million for the link, KokChoy-CL! You are now on my X-mas present list.
I have been using the .0.03 firmware, but recently I read http://forums.creative.com/t5/MP3-Players/Zen-Touch-Custom-EQ-Frequencies-Wrong/m-p/64205" and wanted to try out the .00.06 firmware. Comparing from memory and using custom EQ, lows and mids sound much more clear now while bass is a bit more on the light side.

Creative Zen 20GB Firmware prob

I li've in Ireland and I have the original Creative zen but there doesn't seem to be any firmware for it available on the Nomad website; as I have to get some new firmware. Is there anywhere I can get it or can I upload Zen Micro firmware? If so, what versions? Your help is much appreciated.

well just go to creative.com, then go to support, then go to downloads. then zen touch then. then download the new firmware, well i mean old.
and reinstall

Creative Zen Touch connection prob

Hi, I've had my zen for a few months and it's great. But I reformatted my computer last week, and I've been trying to load music on to my zen. I can install the software just fine, restart, ready to go, but I connect my zen to the computer via the usb cable, and my computer becomes very choppy, I can't access Task Messenger, and I have to reboot every time.
Has anyon else had this problem? Or am I doing something stupid and not realizing it's
Any help is appreciated

Alright, I went through and installed every update for my Zen Touch from that website. Drivers and software all updated fine, went to update my firmware, after restarting, plugged in the Zen, Same thing happened. Computer started chugging along as if something was eating the cpu. Well, I managed to get the Task Manager open before the slowdown began, and a process called winlogon, which I'm assuming is part of windows, as it's always been in task manager, was using 99% cpu. Now, I've NEVER seen this program do anything, let alone eat every ounce of my processors power.
Does anyone knoww hat is going on here? I'm going to call tech support tomorrow and see if they can help me, but I"m not sure how much good that will do.

Creative zen touch Major prob

<FONT color=#0033ff size=4>I tried allof this ----->Creative Zen Firewire / USB 2.0 / Zen NX / Zen Xtra / Zen Touch
Ensure that the Jukebox Zen is turned off. Hold down the Play/Pause button and insert a paper clip into the Reset hole on the Jukebox Zen. Remove the paper clip from the Reset hole. The Jukebox Zen will enter the Recovery (Rescue) Mode (release the play/pause button) and the following options will be displayed:
).Clean Up (Performs a disk scan on the players harddisk)
2).Format All (Formats the players harddisk - <B>Note:</B> all contents will be lost)
3).Reload OS (Reloads the Operating System on the Jukebox. <B>Note:</B> Reloading your OS, will not effect the contents of the files stored on your Jukebox Zen)
4).Reboot (Reboots the device).
and it did not work,
the problem happened when i was playing music, i then paused it and turned it off, and it froze on the ( shutting down ... ) screen
and cant get it from that, this happened with my zen extra lots of times, and my mates zen touch..........
i've spent 300 euro on this and this has happened before, so it be really good if you can help me?

<FONT color=#333300>it wont work any of the steps, i tried holding the pause/play button and then inserting a clip and it wont work
<FONT color=#333300>
<FONT color=#333300>just stays on the Shutting down ... screen
<FONT color=#333300>
<FONT color=#333300>i've had one of these before and it didn't work, im a jinx with electrical equipment , jk
<FONT color=#333300>
<FONT color=#333300>but with zen touch is the battery able to be lifted out? it says warranty void if i open something up, not sure which, so i haven't tried anything
<FONT color=#333300>could the re set switch be damaged?

HILFE......Creative Zen Xtra Firmware Prob

Hallo, leider kann ich nicht englisch, aber meine Hoffnung ist, dass hier jemand deutsch versteht und ich hier Hilfe bekomme. Ich habe mir einen MP3 Player gekauft. Und zwar einen
Creative Zen Xtra 30 GB.
Da ich dachte, dass der Player mit neuer Firmware noch besser funktionieren w rde, habe ich versucht die Firmware 2.0.3.0 zu installieren.
Aber w hrend dem Installieren gab es einen Stromausfall und jetzt geht gar nichts mehr. Jetzt meldet der Player immer: Firmware Problem.
Wenn ich auf Arbeitsplatz gehe, ist der Player aufgef hrt. Aber wenn ich die neue Firmware laden will, erscheint immer: Player nicht angeschlossen.
Ich habe es mit Media Player 9 und 0 und probiert, mit dem gleichen Resultat.
Auf dem Arbeitsplatz erscheint der Player als Nomad Jukebox Zen Xtra. Wenn ich ihn dann durch Doppelklick ffne, erscheint Storage Media und darunter steht 20.0 MB frei von 20.0 MB.
Ich bin eine Hausfrau und habe nicht besonders viel Ahnung von all diesen Dingen. Ich m chte nur, dass mein Player wieder funktioniert und ich meine Musik und meine H rb cher wieder h ren kann.
Bitte, bitte, kann mir jemand helfen
F r eure Hilfe jetzt schon ein grosses DANKE.
Gruss Annemarie
Message Edited by Annemarie on -2-200702:49 PM

German to english translation using babel fish translation
Deutsch-Englisches bersetzung Verwenden bersetzung babel fish
unfortunately I know hello not English, but my hope is that someone understands here German and I get assistance here. I bought a MP3 Player. A Creative Zen Xtra 30 GB. Since I thought that the Player with new firmware would work still better, had I tries the firmware 2.0.3.0 to install. But during installing there was a power failure and goes now nothing at all more. Now the Player always announces: Firmware problem. If I go on job, the Player is specified. But if I the new firmware to load wants, always appears: Player not attached. I tried it with Media Player 9 and 0 and , with the same result. On the job the Player appears as Nomad Jukebox Zen Xtra. If I it then through doubleclick open, STORAGE appears Media and among them 20,0 MT stand freely from 20.0 MT. I am a housewife and have not particularly much notion of all these things. I would like only the fact that my Player again functioned and I mean music and again can hear my hearing books. Please, please, someone can help me For your assistance now already a large THANKS.
the firmware update only works using Windows XP.
Go to the control panel, then add remove programmes
remove windows media player , then re-start your computer
remove windows media player runtim and re-start your computper
remove all creative software from your computer, and re start your computer
Translation bersetzung
die Arbeiten des Mikroprogrammaufstellungupdates nur mit Windows.xp.
Gehen Sie zur Steuerverkleidung, f gen Sie dann entfernen Programme entfernen Fenstermittelspieler , wiederbeginnen dann Ihren Computer entfernen Fenstermittelspieler runtim und wiederbeginnen Ihr computper entfernen alle kreati've Software von Ihrem Computer hinzu, und Re stellen Ihren Computer an
downloaden Sie die playsforsure Software von der creative Web site, und bringen Sie es an
versuchen Sie das Mikroprogrammaufstellungupdate noch einmal
Aufmerksamkeit! Sobald Sie das Mikroprogrammaufstellungupdate (2.0.3) beginnen, das alles aus Ihrem Spieler gel scht wird, wenn Sie havent eine Kopie auf Ihrem Computer erhielten, sollten Sie versuchen und fr here Mikroprogrammaufstellungversion, die mit beginnt. wenn dieses doesnt owkr dann Sie verwenden mu , verbessern die 2.0.3.0 Mikroprogrammaufstellung als oben.
Hoope I verstehen Sie dieses, wie es auf dem Internet bersetzt wurde http://babelfish.altavista.digital.com/tr

Creative Zen Micro Firmware Prob

So I've got a Zen Micro bout a year or two back and it stopped working a whle back.
It turns on fine but used to make a buzzing sound and?freeze. It had a small box with?'Firmware Problem' written on the screen.
Lately, it still makes the?buzzing sound but freezes on the Creative Logo screen.
I've tried to renew the Firmware and I tried the recovery tool thing, but neither worked.
Is there any way to fix it's Or is it totaly gone?
Thanks in advance.

Did the firmware problem happen during a firmware update, or did it just happen all of a sudden, and if so how?
to re-load the firmware, download the latest firmware on a Windows XP machine, go to control panel, tne add/remove programs, look for windows media player and if its there click on remove, you should see a window saying something along the lines of windows media player rollback.
Next lok for something called ( or somethg like)windows media player runtime, and remove that ( it may show the roll back screen again, continue, and complete the process)
re-start windows
Plug in your Creative MP3 player via USB connect it to a chharger ( if it uses/can use an external charger) and let it go to 'rescue mode'
Click on the firmware update, and when it asks you what language, highlight re-load OS ( or firmware) in recovery mode on your player.
As soon as the screen on your player prompts you to re-load firmware, click on your language choice on the P.C upgrade window.
If there is no language option, then get ready to select re-load OS on your player when the update starts on your P.C.
This only works with XP
If the above doesnt work:
Did the firmware error occur as a result of an attemtp to upgrade the formware to a plays for sure version?
Is the player regognised by your P.C running windows XP? ( go to control panel then hardware, then device manager?
This is what happened when i tried to upgrade ther firmware on my Zen xtra, what i did to fix it was based on what other people had tried on various other creative playerws such as the touch/micro/vision etc
see hereMessage Edited by Rich_T on 06-2-20070:23 AM

Creative Zen Touch Firmware Proble

Hello!
Yesterday i tried to renew the Firmware on my Creative Mp3-Player.
During the updating, the mp3-player restarted and then something happend, that the program hang on. Now, on every start the mp3-player is going into the Recovery Mode and i cannot hear mp3's and i cannot connect to the Pc. What can oder should i do now? How can i get my mp3-player to run again?
Sorry for my bad englisch!
Thanks!
Greez,
Harry

Sorry, if i tahke so much of your time!
I tried to install the usb 2.0 device with the driver windows/inf/wpdmtp.inf, but the PC says, that there are no informations about the maschine. And in the portable media center he also can't find the mp3-player. I have done 2 updates (WindowsMedia-KB8922-x86-DEU) and (windowsmedia0-kb902344-x86-intl), but the third (windowsmedia0-kb89536-x86-enu) isn't working, because the update isn't existing in my language. Can this be the problem or how can i normally connect to the mp3 player, if the mp3 player is in rescue/recovery Mode?
Thanks a lot!
Harry

Zen Touch firmware downloads page confusin

Currently the Creative US Downloads page for the Windows XP section of the Zen Touch shows
<IMG src="http://img455.imageshack.us/img455/6205/download5fj.png">
Which is fine... But expanding 2..0 shows:
<EM>Requirements:</EM>
Windows XP with SP or SP2 </LI>
Windows Media Player 0 </LI>
Available USB port (version . or higher) </LI>
Creative Zen Touch firmware update version 2.0.05, available from the Internet </LI>
Creative Zen Touch player</LI>
The question I have is do you really need firmware 2.0.05 installed to update to 2..0? It doesn't have the ability to install itself over top a v firmware? I noticed the file size of 2.0.05 vs 2..0 is a large difference, about 500kb.
Also nowhere does it say PlaysForSure, but we all know that it is a PlaysForSure firmware.
So just wondering.... why it doesn't say PlaysForSure when it is, and why you can't go straight from v to 2..0. It would be nice to that way people can just install one firmware and be done in 5mins, as opposed to doing 2 updates and waiting 0mins. Hey 5mins is a big deal considering your player just got formatted and you need all the time that you can get to put back your thousands of songs In 5mins you might be able to transfer hundreds of songs! If not thousands!
Hopefully someone can clarify as one can easily download and run 2..0 thinking its just a normal non-PlaysForSure firmware when in fact it is. And your faced with a problem.....

It wouldn't be the first time Creative have got the readme wrong, or at least missing information.
I guess it either needs a Moderator to clarify, or someone who has gone straight to 2..0 (or at least tried).

Creative Zen Touch Prob

Ok So I decided to format my creative zen touch (the firmware, clean up the whole deal), no problem.. untill I restart the mp3 player and now I get a "firmware problem" screen and then it refers me to the rescue mode.
So now I try to clean up the disk... done
I reload the firmware ... done
reboot
Back to the recue mode, aha? Ok so I plug the zen touch in to my computer, well finally something starts to happen atleast the windows recognizes my zen touch.
Great I think... untill the problems start coming again, since my zen touch claims I have zen touch version "0.0.0" I think I should update the thing, it says the station is docked... and the firmware program says my zen touch isen't plugged in
So now I'm here stuck without firmware, with a windows that finds my zen touch .. says its plugged in but the firmware **bleep** can't find it, and neither can my windows after 4-5 minutes
What am I dealing with here? and how do I solve all of these problems?
what have I done to deserv this?
And for gods sake do not refer me to any "problems faqs" because I've tried all of em, and my zen touch is not broken since it worked perfectly untill I just did this.Message Edited by Flores42 on 06-29-2006 :34 AM
here is a picture of whats going on too
http://img450.imageshack.us/my.php?image=chea2po.jpgMessage Edited by Flores42 on 06-29-2006 2:7 PM

Dansumthing wrote:I have the EXACT same problem. I tried to install the playsforsure firmware on it, and it hung about 5% of the way through, and now my player is useless. I can't reinstall any firmware on it because the firmware upgrade programs say they cannot detect my player.Would've been nice if they included a warning with the firmware that says "If this upgrade doesn't work, your player will be ruined and there will be nothing for you to do but buy a new one."
That happened with my player too.. try connecting it to a different PC and then try installing the firmware.. that worked for me.

Having Trouble with Creative Zen Touch 20G

Hey everybody. I bought me a 20G Creative Zen Touch (you know, the one where the scroll thing is in the middle of the player, vertically?). Anyway, i bought it a couple of weeks ago and it's pretty **bleep** cool. No problems with it.....until today. I was watering the lawn, listening to my music (no, it didn't get wet), when all of a sudden it stopped working all together. Well, at first i saw some "Voice Recording" thing i had never seen before and no matter what i pushed, nothing happened. I couldn't even turn it off. I tapped it on the side, then it began working again. I decided to shut it off and put it in my room. Later when i went back to it,it wouldn't turn back on at all!!! Even though it's battery was charged, i decided to plug it into the charger where, once i plugged it in, i got a screen that said:
<EM>"CREATIVE ZEN</EM>
<EM>Copyright (c) 2004</EM>
<EM>Creative Technology Ltd.</EM>
<EM>All Rights Reserved"</EM>
And thats how it is currently: Nothing at all happens when it's disconnected from the charger and i try to turn it on. When connected to the charger, i get said screen, but thats it. No music, not even the blue backlight or the blue blinking light on the power button indicating that it's charging. :smileyindifferent:
Can someone tell me what's going on/how to fix this? We have been getting unbelievably hot weather here in So. Cal and i have the feeling that the hot temperature may have something to do with this. I've tried keeping the player in the coolest place in the house (besides the freezer) which would be near a fan so it could be in a cooler place, but even leaving it in such place for a couple hours isn't helping me.

Hey buddy
same problem with me. The zen got little moist due to rain, after that it froze at the 'Creative screen' that too comes on when i connect it to charger. I disconnected the battery, it worked for a while but it is back to same position now. It dosent responds to resetting pin... nothing happens it is dead. Only when i disconnect battey and connect charger ... give it a big whack it works for a while then hangs again.
Still trying my stuff on it. Otherwise i will format it and reload the firmware later on.
if u get any solution let me know on [email][email protected]][email protected][/url]
thankx

Creative Zen Touch stuck in Recovery M

Bear with me please since my english is not the best, but I'll try to explain my problem as good as I can.
Both me and my girlfriend have Creative Zen Touch mp3-players, and yesterday we were gonna update the firmware on both of them. We went to the Creative support page download-section and downloaded the latest one. When we were gonan install it it gave us the message that all data would be removed and that was fine with us since we already had plans about removing most of the music and replace it with new tunes. But when we were installing the firware it statrted out just fine but then when it said "Player is being rebooted, please wait..." (or something like that) it just was like that for a long time. After 20 minutes my patience ran out and I unplugged my device and tried with my girldfriends instead. Same thing happened with hers so now both our players are stuck in recovery mode with no firmware what so ever in them. I tried installing the firmware once again on both of them but now it can't the firmware just says my device isn't plugged in even though it is and my computer finds it as soon as I plug it in.
I contacted support and they told me to uninstall everything that has to do with the player and also remove Windows Media Player and all of its components. The reinstall the drivers and restart my computer. Then I should wait until my device told me to updtae the firmware to press the language selection on the firmware update. I did all of this but the firmware upadate still says my player isn't connected. This happens with my girldfriends player too, so it can't be any defect on the device.
So right now we're sitting on two mp3 players that are useless since they are stuck in recovery mode with no firmware. Please help me if you can and please keep in mind to not use too difficult english words. Thanks in advance!
Worth mentioning is that I've tried both the old and new firmware updates just to get it going and no one worked.
LukinMessage Edited by Lukinx on 07-7-200706:0 AM

Can't believe no ones answered this, check this thread ttp://forums.creative.com/showthread.php?=94247 then look for Rich's post in the thread, check his link for more info.
Basically uninstall wmp, and it's run time and reboot
Be using XP
try to install creatives latest plays for sure software suite (it will fail)
Don't unplug the player just reboot
Player should be found, ignore all messages of any kind
Go to FW update and double click it
Hopefully breathe a happy sigh of relief.
Creative you really are a bunch of toerags
Message Edited by Del369 on 07-7-200702:23 PM

CREATIVE ZEN TOUCH - CUSTOMER SERVICE WONT H

CREATIVE, i will never ever buy another product from you again and will encourage all others not to buy from you because of your poor customer service. My problem is not with the product as such, i own a Creative Zen Touch and until about?6 weeks ago everything was going fine, when i formatted my harddri've. It was then i relised i had misplaced my Zen Touch software CD, so as you'd expect the first place to look would be this website.. off i go looking around the store and customer support, i even sent an email.. to be fair i did receive an automated response about tunring off the Zen and trying again (useless when i need a software cd howevere), so i waited a while (a week) to see if they'd reply - which they didn't. So, i then sent another which ended with the same result., and then again with the same results. Just now i finally called customer support (paying intl call-rates) and all i got was an automated response telling me to log onto the customer-support page on the website. ARGHH!!?Basically if anyone, ANYONE can please please tell me where i can get the Creative Zen Touch software CD it would very very very very very appreciated as i go on holiday in two weeks and i don't really want to fork out more cash on an I-Pod or I-Pod alternati've (never again will i buy Creative). Angry-customerMessage Edited by angry-customer on 03-29-20060:46 PM

Clearly, this is not true.
Despite seeing everywhere that "firmware available via USB from creative.com" the Creative Sleek Photo has no firmware that is available online anywhere and when you ask, everyone from customer support talks to you as if you have 5 heads for even suggesting that it should be available like anything else is.
This IS ridiculous and I too, have no more interest in Creative products despite purchasing my last 2 MP3 players from this brand, I'm done with this mess. It's frustrating beyond belief that a simple fix turns into a huge fiasco all because the company has no real rhyme or reason for failing to offer any support for a product, instead forcing you to send said product in the mail to take weeks for something that otherwise take a few minutes.
Truly absurd.

Creative Zen Touch firmware prob

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