Creative Zen Touch Firmware Proble

Hello!
Yesterday i tried to renew the Firmware on my Creative Mp3-Player.
During the updating, the mp3-player restarted and then something happend, that the program hang on. Now, on every start the mp3-player is going into the Recovery Mode and i cannot hear mp3's and i cannot connect to the Pc. What can oder should i do now? How can i get my mp3-player to run again?
Sorry for my bad englisch!
Thanks!
Greez,
Harry

Sorry, if i tahke so much of your time!
I tried to install the usb 2.0 device with the driver windows/inf/wpdmtp.inf, but the PC says, that there are no informations about the maschine. And in the portable media center he also can't find the mp3-player. I have done 2 updates (WindowsMedia-KB8922-x86-DEU) and (windowsmedia0-kb902344-x86-intl), but the third (windowsmedia0-kb89536-x86-enu) isn't working, because the update isn't existing in my language. Can this be the problem or how can i normally connect to the mp3 player, if the mp3 player is in rescue/recovery Mode?
Thanks a lot!
Harry

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PLEASE HELP - Serious problem with my Creative Zen Touch firmware

Ok, so I finally decided that I would upgrade to the latest firmware version for my Creative Zen Touch. I knew that doing so would erase everything on it, so I backed up everything onto my computer's hard dri've. So from that standpoint, I'm in the clear.
HOWEVER, during the upgrade process, my computer froze, leaving my precious MP3 player without ANY firmware. This then drove it into "recovery" mode, where I can either clean up, format, or reload firmware. I've gone through each of these options, but when I go to "reload firmware" my computer will no longer detect my Zen! I've tried reinstalling different driver versions, different firmware versions, etc. The bottom line now is that my mp3 player has no firmware, and my computer won't detect it.
I feel like I probably need to go back to the basics. Unfortuantely, I don't have my installation CD with me. Can anyone post the initial installation file please? Thanks in advance!
I really hope I can work this out, I don't know if I've gone a day without my Zen in the past two years!

Simon, this is actually a common problem with the touch. Mine did it about a year after purchase, so I was safe to open it up and fix it. It is actually a really simple fix and is due to a loose connector. I know alot of other people on nomadness.net were having this problem, so I posted a solution here. Hope this helps!
http://www.nomadness.net/modules.php?name=Forums&file=viewtopic&p=42838

Creative Zen touch Firmware HE

Ok so now my creative zen touch is version 2..0 and i backed up all my songs but it doens't come up on the creative media organizer when i plug it in why NOT please help me i am so stuck!Message Edited by Mordeeb on 2-6-20062:38 PM

Search on "firmware problem" in the FAQ post.

Creative Zen Touch Firmware Upgrade version 1.01

Hi Everyone,
Just to make you aware, a new Zen Touch firmware has been posted on our site:
<TABLE id=Table5 borderColor=#cccccc cellSpacing=0 cellPadding=3 width=540 border=>
<TBODY>
<TR>
<TD colSpan=2><B>Filename: </B><B>ZenTouch_PCFW_L4__0_03.exe</B></TD></TR>
<TR>
<TD colSpan=2> ZENT-FWARE--L4
<DIV id=ShortDesc>This firmware upgrades your Creative Zen Touch player for improved functionality.
<DIV id=Fixes>
<EM>Fixes:</EM>
Improves player functionality when the Random and Next buttons are pressed.
Resets the Custom EQ settings when resetting your player's settings.
Improves the display order of the Touch Pad sensitivity settings.
Improves the continuous playback of WMA and MP3 tracks.</LI>
<DIV id=Notes>
<EM>Requirements:</EM>
Microsoft? Windows? XP, Windows 2000, Windows Millennium Edition (Me)or Windows 98 Second Edition (SE)
Available USB port (version . or higher)
Creative Zen Touch installed</LI>
<EM>Note:</EM>
To install this firmware update, do the following:
Download the ZenTouch_PCFW_L4__0_03.exe file into your local hard disk.
Connect the player to your computer.
Double-click the firmware upgrade file and follow the instructions on the screen.</LI>
</LI></TD></TR></TBODY></TABLE>
Cat

'Thanks a million for the link, KokChoy-CL! You are now on my X-mas present list.
I have been using the .0.03 firmware, but recently I read http://forums.creative.com/t5/MP3-Players/Zen-Touch-Custom-EQ-Frequencies-Wrong/m-p/64205" and wanted to try out the .00.06 firmware. Comparing from memory and using custom EQ, lows and mids sound much more clear now while bass is a bit more on the light side.

So what now? (zen touch firmware probl

please please take your time and listen to me I am really goin mad right now as I have no idea about what to do :s
as I was having problems using my zen touch 40gb on my vista laptop, I decided to update my firmware after having read many posts, including creative knowledge base notes, that I "must" update my firmware to use my player on vista.
so I plug my player to a desktop pc with xp installed, and downloaded the required file to update the firmware.
BUT it froze for a few mins till I unplugged it. it was taking forever with no progress.
and after that when player is plugged on the pc it shows creative 0.0.000 or something like that.
I realized I had wm installed, so decided to try the things written here which are also shared on many posts of this forum.
well, later on that caused a much bigger problem, the pc wouldnt work properly.
anyways, later I got it back to an older date. and at least the pc is ok.
NOW, is there anyone who has any idea about what to do
- all my data on the player is gone.
- no firmware on on the player except for v0.0.000
- the player is either detected or not; the pc gives only the message like "new device found", "creative zen ready", "new mtp device" or something like those..
- everytime I try to switch it on it says "firmware problem", and goes to the recovery mode.
PLEASE PLEASE HELP ME!

i have ran into the same problem. Does anyone have an answer for this? Thank you for your response.

Creative Zen Touch firmware prob

I know this is an old obsolete player but it has worked fine for me until now. I just got a new computer and to use this with it I needed to update to the plays for sure firmware. Knowing I could not do this on the vista computer I decided to do it on the XP laptop and backed up all of my music before beginning. Well the update hung and left my zen touch in recovery mode. Is there any solution to this or am I stuck having to buy a new mp3 player?
Any help would be appreciated while I wait for a response from Creative Labs.
TIA Claudia

What O.S. is on the other computer? I don't know about the licenses you should be able to back those up thru media player and store it . To rollback media player I first need to know is that computer Xp or Vista ? If it is Vista you can't roll it back . It would have to be an Xp machine for that. ? http://forums.creative.com/creativel...hread.id=66060 ? These are the instructions to rollback media player to wmp0 don't forget to uninstall the wmp runtimeMessage Edited by coachop94 on 08-30-2008 07:25 PM

Zen Touch Firmware Proble

OK, so everytime I connect my Zen touch to USB, it gets recognised by windows, but when i try to install new firmware 2..0, it says the player is disconnected.
Does anyone have a solution for this?

SAME PROBLEM HERE! - What gives? Any help would be appreciated. Thx.

Creative Zen Micro firmware probl

Hello,?I have at zen micro mp3 player and every time when I turn it on I'm getting firmware problem message. I can't turn it off and it just dies out when the battery is gone. I tried to plug it in my computer to upgrade the firmware but it doesn't detect the mp3 player or it doesn't take me to the recovery mode.When I turn it on I hear the clicking noise like the hard dri've is running. Any help will greatly appreciated. Thanks in advance.

Hi, looks like there is a problem during the boot, so i think that is a problem with a internal component. It can be the hard dri've although if you hear it, but i think it's another component (more serious).... You can see here ( http://www.hardwarezone.com/articles...d=33&cid=9&pg= ) how to open your zen and maybe try another HD, but do it only if you think you can put it back together. , but be careful ! If you are interested i can buy yours (low price ) for spare pieces to repair mine... Send a mail to [url=mailto:[email protected]">franck_boute [email protected][/url] ! Thanks Franck

Zen Touch firmware downloads page confusin

Currently the Creative US Downloads page for the Windows XP section of the Zen Touch shows
<IMG src="http://img455.imageshack.us/img455/6205/download5fj.png">
Which is fine... But expanding 2..0 shows:
<EM>Requirements:</EM>
Windows XP with SP or SP2 </LI>
Windows Media Player 0 </LI>
Available USB port (version . or higher) </LI>
Creative Zen Touch firmware update version 2.0.05, available from the Internet </LI>
Creative Zen Touch player</LI>
The question I have is do you really need firmware 2.0.05 installed to update to 2..0? It doesn't have the ability to install itself over top a v firmware? I noticed the file size of 2.0.05 vs 2..0 is a large difference, about 500kb.
Also nowhere does it say PlaysForSure, but we all know that it is a PlaysForSure firmware.
So just wondering.... why it doesn't say PlaysForSure when it is, and why you can't go straight from v to 2..0. It would be nice to that way people can just install one firmware and be done in 5mins, as opposed to doing 2 updates and waiting 0mins. Hey 5mins is a big deal considering your player just got formatted and you need all the time that you can get to put back your thousands of songs In 5mins you might be able to transfer hundreds of songs! If not thousands!
Hopefully someone can clarify as one can easily download and run 2..0 thinking its just a normal non-PlaysForSure firmware when in fact it is. And your faced with a problem.....

It wouldn't be the first time Creative have got the readme wrong, or at least missing information.
I guess it either needs a Moderator to clarify, or someone who has gone straight to 2..0 (or at least tried).

Creative Zen Touch USB Docking Probl

Hi and thanks for looking:
I was trying to dock my Creative Zen Touch a few minutes ago, the way I usually do:
. I have Creative MediaSOurce open
2. I plug the USB cable into the Zen
3. It's docked.
But that didn't work. The "DOCKED" screen came up on my Zen for about 2-3 seconds, then went away and went back to Now Playing. Now, this sometimes happens, but if I reset the MediaSource software and plug it in again, it is usually all set, but no. I've tried over 20 times, with different USB cables too, but I just can't get anything to dock. I'm going to try on another computer and if I can get it to work, I'm planning on backing up everything I have on it. I don't want to reset my 3000 songs that are on my Zen, so if anyone has any solution to this problem, I could really use some help. Thanks!!

well with my micro, logging off other users and removing other background programs, real player etc.. sometimes seemed to help. try restarting your system.
I believe that recently rolling back from WMP affects the vision

Having Trouble with Creative Zen Touch 20G

Hey everybody. I bought me a 20G Creative Zen Touch (you know, the one where the scroll thing is in the middle of the player, vertically?). Anyway, i bought it a couple of weeks ago and it's pretty **bleep** cool. No problems with it.....until today. I was watering the lawn, listening to my music (no, it didn't get wet), when all of a sudden it stopped working all together. Well, at first i saw some "Voice Recording" thing i had never seen before and no matter what i pushed, nothing happened. I couldn't even turn it off. I tapped it on the side, then it began working again. I decided to shut it off and put it in my room. Later when i went back to it,it wouldn't turn back on at all!!! Even though it's battery was charged, i decided to plug it into the charger where, once i plugged it in, i got a screen that said:
<EM>"CREATIVE ZEN</EM>
<EM>Copyright (c) 2004</EM>
<EM>Creative Technology Ltd.</EM>
<EM>All Rights Reserved"</EM>
And thats how it is currently: Nothing at all happens when it's disconnected from the charger and i try to turn it on. When connected to the charger, i get said screen, but thats it. No music, not even the blue backlight or the blue blinking light on the power button indicating that it's charging. :smileyindifferent:
Can someone tell me what's going on/how to fix this? We have been getting unbelievably hot weather here in So. Cal and i have the feeling that the hot temperature may have something to do with this. I've tried keeping the player in the coolest place in the house (besides the freezer) which would be near a fan so it could be in a cooler place, but even leaving it in such place for a couple hours isn't helping me.

Hey buddy
same problem with me. The zen got little moist due to rain, after that it froze at the 'Creative screen' that too comes on when i connect it to charger. I disconnected the battery, it worked for a while but it is back to same position now. It dosent responds to resetting pin... nothing happens it is dead. Only when i disconnect battey and connect charger ... give it a big whack it works for a while then hangs again.
Still trying my stuff on it. Otherwise i will format it and reload the firmware later on.
if u get any solution let me know on [email][email protected]][email protected][/url]
thankx

Creative Zen Touch stuck in Recovery M

Bear with me please since my english is not the best, but I'll try to explain my problem as good as I can.
Both me and my girlfriend have Creative Zen Touch mp3-players, and yesterday we were gonna update the firmware on both of them. We went to the Creative support page download-section and downloaded the latest one. When we were gonan install it it gave us the message that all data would be removed and that was fine with us since we already had plans about removing most of the music and replace it with new tunes. But when we were installing the firware it statrted out just fine but then when it said "Player is being rebooted, please wait..." (or something like that) it just was like that for a long time. After 20 minutes my patience ran out and I unplugged my device and tried with my girldfriends instead. Same thing happened with hers so now both our players are stuck in recovery mode with no firmware what so ever in them. I tried installing the firmware once again on both of them but now it can't the firmware just says my device isn't plugged in even though it is and my computer finds it as soon as I plug it in.
I contacted support and they told me to uninstall everything that has to do with the player and also remove Windows Media Player and all of its components. The reinstall the drivers and restart my computer. Then I should wait until my device told me to updtae the firmware to press the language selection on the firmware update. I did all of this but the firmware upadate still says my player isn't connected. This happens with my girldfriends player too, so it can't be any defect on the device.
So right now we're sitting on two mp3 players that are useless since they are stuck in recovery mode with no firmware. Please help me if you can and please keep in mind to not use too difficult english words. Thanks in advance!
Worth mentioning is that I've tried both the old and new firmware updates just to get it going and no one worked.
LukinMessage Edited by Lukinx on 07-7-200706:0 AM

Can't believe no ones answered this, check this thread ttp://forums.creative.com/showthread.php?=94247 then look for Rich's post in the thread, check his link for more info.
Basically uninstall wmp, and it's run time and reboot
Be using XP
try to install creatives latest plays for sure software suite (it will fail)
Don't unplug the player just reboot
Player should be found, ignore all messages of any kind
Go to FW update and double click it
Hopefully breathe a happy sigh of relief.
Creative you really are a bunch of toerags
Message Edited by Del369 on 07-7-200702:23 PM

CREATIVE ZEN TOUCH - CUSTOMER SERVICE WONT H

CREATIVE, i will never ever buy another product from you again and will encourage all others not to buy from you because of your poor customer service. My problem is not with the product as such, i own a Creative Zen Touch and until about?6 weeks ago everything was going fine, when i formatted my harddri've. It was then i relised i had misplaced my Zen Touch software CD, so as you'd expect the first place to look would be this website.. off i go looking around the store and customer support, i even sent an email.. to be fair i did receive an automated response about tunring off the Zen and trying again (useless when i need a software cd howevere), so i waited a while (a week) to see if they'd reply - which they didn't. So, i then sent another which ended with the same result., and then again with the same results. Just now i finally called customer support (paying intl call-rates) and all i got was an automated response telling me to log onto the customer-support page on the website. ARGHH!!?Basically if anyone, ANYONE can please please tell me where i can get the Creative Zen Touch software CD it would very very very very very appreciated as i go on holiday in two weeks and i don't really want to fork out more cash on an I-Pod or I-Pod alternati've (never again will i buy Creative). Angry-customerMessage Edited by angry-customer on 03-29-20060:46 PM

Clearly, this is not true.
Despite seeing everywhere that "firmware available via USB from creative.com" the Creative Sleek Photo has no firmware that is available online anywhere and when you ask, everyone from customer support talks to you as if you have 5 heads for even suggesting that it should be available like anything else is.
This IS ridiculous and I too, have no more interest in Creative products despite purchasing my last 2 MP3 players from this brand, I'm done with this mess. It's frustrating beyond belief that a simple fix turns into a huge fiasco all because the company has no real rhyme or reason for failing to offer any support for a product, instead forcing you to send said product in the mail to take weeks for something that otherwise take a few minutes.
Truly absurd.

Creative zen touch problem

creative zen touch proHi, the touchpad on my zen touch has suddenly stopped working, my touchpad works but not properly..anywhere i touch it, it only goes down never up. i am unable to scroll up through my menu an through the recovery mode to make a firmware update and i can not tun of my creative zen touch please If you have any suggestions it would be greatly appreciated.

Hello Roknoch,
Welcome to Creative forums!
You might want to check on these threads:
Scroll Pads gone Bad
ZEN touch: Button on face not responding

Creative ZEN TOUCH and Macs, plz h

Hi,
I am considering buying a Creative Zen Touch and would like some help
I was wondering if anyone could answer this for me, and yes, I have the read the FAQ and about Macs and how it isnt officially supported, yada yada
What I would like to know is, I have a PC at home which I will use to transfer music
HOWEVER
At Uni'versity, I am forced to use a Mac computer. What I want to know is, I would like to use the Zen Touch as a portable hard dri've so I can copy my homework (not mp3s, but school work) on to the Zen Touch, then go to Uni'versity, plug in the mp3 player into the Mac and access my DATA files from the Mac WITHOUT having to install any software (i.e. plug n play)
Thanks,

peterh85,
I'm afraid you can't. The player will need driver and application installed in order to link up with the computer for file transfer. Even when MTP firmware is available, you will need to be using Windows XP and Window Media Player 0 to interact with the player.
Jason

Creative Zen Touch Firmware Proble

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