Creative Zen touch-stuck on song

My Zen Touch is stuck on a song.Every time I turn it on the same my Zen touch player boots to the same "FROZEN" song & none of the players buttons work. I have used the point of a paper clip trick to reboot the Zen player but it continually returns to the frozen song every time.Can anyone help.

Try getting the player into Rescue Mode, with the procedure listed here:
http://forums.creative.com/creativel...p&message.id=3
If it gets into Rescue Mode, try the Clean Up first, and if that doesn't help try the Format.
Cat

Similar Messages

  • Creative Zen Touch stuck in Recovery M

    Bear with me please since my english is not the best, but I'll try to explain my problem as good as I can.
    Both me and my girlfriend have Creative Zen Touch mp3-players, and yesterday we were gonna update the firmware on both of them. We went to the Creative support page download-section and downloaded the latest one. When we were gonan install it it gave us the message that all data would be removed and that was fine with us since we already had plans about removing most of the music and replace it with new tunes. But when we were installing the firware it statrted out just fine but then when it said "Player is being rebooted, please wait..." (or something like that) it just was like that for a long time. After 20 minutes my patience ran out and I unplugged my device and tried with my girldfriends instead. Same thing happened with hers so now both our players are stuck in recovery mode with no firmware what so ever in them. I tried installing the firmware once again on both of them but now it can't the firmware just says my device isn't plugged in even though it is and my computer finds it as soon as I plug it in.
    I contacted support and they told me to uninstall everything that has to do with the player and also remove Windows Media Player and all of its components. The reinstall the drivers and restart my computer. Then I should wait until my device told me to updtae the firmware to press the language selection on the firmware update. I did all of this but the firmware upadate still says my player isn't connected. This happens with my girldfriends player too, so it can't be any defect on the device.
    So right now we're sitting on two mp3 players that are useless since they are stuck in recovery mode with no firmware. Please help me if you can and please keep in mind to not use too difficult english words. Thanks in advance!
    Worth mentioning is that I've tried both the old and new firmware updates just to get it going and no one worked.
    LukinMessage Edited by Lukinx on 07-7-200706:0 AM

    Can't believe no ones answered this, check this thread ttp://forums.creative.com/showthread.php?=94247 then look for Rich's post in the thread, check his link for more info.
    Basically uninstall wmp, and it's run time and reboot
    Be using XP
    try to install creatives latest plays for sure software suite (it will fail)
    Don't unplug the player just reboot
    Player should be found, ignore all messages of any kind
    Go to FW update and double click it
    Hopefully breathe a happy sigh of relief.
    Creative you really are a bunch of toerags
    Message Edited by Del369 on 07-7-200702:23 PM

  • Creative zen touch & windows vista 32 bit

    Can anyone tell me which Firmware or software I need to install so that I can get my mp3 player working again. Have Windows Vista 32 bit, and Creative Zen Touch with about 5 gigs worth of music on, which is now stuck on it. Any help would be appreciated.

    I'm in the same boat as you. I have a zen neeon. Tried running the program, all the set up prompts seem to work, but the program is nowhere to be found after "installation".
    I don't want to have to buy another player, seeing this one has 200 songs in it. (which is nothing compared to your 5 gigs!Would be a real pain in the ar$e.

  • Creative Zen touch Firmware HE

    Ok so now my creative zen touch is version 2..0 and i backed up all my songs but it doens't come up on the creative media organizer when i plug it in why NOT please help me i am so stuck!Message Edited by Mordeeb on 2-6-20062:38 PM

    Search on "firmware problem" in the FAQ post.

  • Problem with the Creativ Zen Touch 20

    Hello,
    I have a problem with my 20 Gb Creative Zen Touch.
    Since today he gets stuck if "<EM>Zen Touch</EM>" on the screen appears. Put back nothing brings, he gets stuck further there at the same place. My computer does not recognize him and charge nothing also brings.
    What can I do?

    Hi, I get sometimes the same problem, try to turn on in recovery mode & clean up:
    Go to www.creative.com -> support -> knowledge base ->and select you player, & search: "Recovery Mode: What to Do And How To Access"
    & follow the instructions.
    I cleaned up my player, but this action erased my songs. So,back up your files before do this.

  • Creative Zen Touch 20GB - Windows Vista

    (Creative Zen Touch 20GB - Windows Vista6 Hi folks,
    My old computer running XP recently gave up on me and I now have a new computer using Vista.
    I have lost the cd I got with my Zen Touch as it was over 5 years ago now but it still works perfectly!
    I want to set up Creative Media Player on Vista so I can start transferring music again but I have heard that if I download the firmwear I will lose all the songs that are currently stored. I really don't want this to happen as most of my music was contained on my old PC and it will be very hard to locate it all again so if there was a way I could just set up Creative Media Player the same way I had it before, without losing all my current music, that would be great!
    Any help much appreciated.
    Thanks,
    Pob

    Pob wrote:
    Hi folks,
    My old computer running XP recently gave up on me and I now have a new computer using Vista.
    I have lost the cd I got with my Zen Touch as it was over 5 years ago now but it still works perfectly!
    I want to set up Creative Media Player on Vista so I can start transferring music again but I have heard that if I download the firmwear I will lose all the songs that are currently stored. I really don't want this to happen as most of my music was contained on my old PC and it will be very hard to locate it all again so if there was a way I could just set up Creative Media Player the same way I had it before, without losing all my current music, that would be great!
    Any help much appreciated.
    Thanks,
    Pob
    This should get you going? http://mrinternet.wordpress.com/2007...ether-finally/

  • My Creative Zen Touch is refusing to work! HE

    Ive got the 20GB Creative Zen Touch Mp3 Player and today, it just stopped working. Its less than a month old, didnt get knocked or anything. I put it down on my desk at college, an hour later, i picked it up and left, tried to turn it on and it won't work. I had about 3000 songs on it too. Before you say the battery has probably run out... Ive tried that! Does anyone have any ideas about what to do to sort it out other than sending it off? Anyone know how to get the songs off their if I do have to get it repaired? The person at Currys told me I would loose all the songs on their if I sent it off for repair, so any help from anyone is welcome. Thanks

    read this: http://forums.creative.com/creativel...essage.id=2383
    the same problem.

  • Creative Zen Touch no longer docking; problem has appeared out of the bl

    For the last couple of years, I've used my Creative Zen Touch without any issues. I managed to upgrade to the MTP firmware with no troubles whatsoever. When I tried to plug it in a few days ago and add a number of songs, the computer no longer recognised the player. The USB ports seem fine, and when I plug it in the player boots. It doesn't come up with the "docked" screen on the player, however, and in Windows a "trying to add new hardware wizard" window pops up that never used to pop up before. Whatever I try to do, it never works. I'm using Windows XP SP2 and like I said, I never used to have any issues before until this popped out completely unexpected. It just won't realise that the Zen Touch is a MTP player for some reason!

    The people on the forum who would respond are customers, like you, being rude to them probably won't encourage them to help.
    These two pages contain some useful tips, have you checked these yet?
    http://us.creative.com/support/kb/ar...p?l=2&sid=0053
    http://us.creative.com/support/kb/ar...p?l=2&sid=9287
    Cat

  • Zen touch stuck in recovery mode, anyone who can hel

    My creative zen touch is stuck in recovery mode and says there is a firmware problem. Anyone no how i can solve this? or what to do about firmware?

    Hi, As you can see from earlier I had the same problem. Caused by trying to upgrade to download the free book from the Times. There is a message and reply on about page 3/4 called "Zen Touch - Firmware". The advice in there pointed to the Devi've Driver in there I enabled my Zen and rebooted PC. I then downloaded 2 upgrade files from NOMAD and it now works. I can't remember the exact sequence of events as it seemed a bit of trial and error but I got there. GOOD LUCK

  • I just reset my computer How do i get the music from my Creative Zen Touch onto my computer aga

    Hi, I just had to reset my computer and i lost all my music... how do i get the music from my Creative Zen Touch onto my computer so i can listen to music again on my computer?

    itsVASH,
    Basically you do the reverse of how you got it onto the player to begin with. You will open up mediasource, select the Zen Touch in the left hand source window, select PC Music Library on the right hand side. Select your songs and press the arrow pointing to the right.
    Jeremy

  • Zen touch stuck in recovery mode after usual update attempt.HE

    I like many others on the forum have attempted to carry out the firmware update only to be left in the same position as many others.My zen touch is now stuck in the recovery mode with no firmware and my pc wont recognise the player. The o/s on my pc is windows xp professional version 2002 service pack 2. I have wiped the hard dri've and installed a copy of windows 2000 but still no luck. I re-installed windows xp and now in device manager i have a creative zen touch showing and also a pci modem both with yellow ? marks next to them with a message of re-install drivers code 28,however the drivers are already installed with the latest driver from the creative web site. It appears that the pc wont recognise the player because there is no firmware installed. I have tried almost everything that has been mentioned on the forum and am now at my wits end. The player was working perfectly well before trying the firware update and i think that it is disgusting that a company as large as creative has not helped more with this problem ,looking at the amount of people that has had this same thing happen to them.Any help from you good people out there would be much appreciated. Thank you.Paul.

    I too tried the 'upgrade' and now my Zen is history. I will not give up - I just do not have the hours that it will take to fix available to me right now.
    I am very serious, Creative People, I have 2 suggestions:
    ) remove the faulty upgrade from your website
    2) Fire the person who initiated the upgrade.
    I certainly wouldn't have a job if I created an upgrade like this.

  • Creative zen touch for mac o

    Hi, I just bought a mac (with os x) and i have my creative zen touch, but i cant seem to find any software for it to work together. I cant be the only one with this problem, what do i do?

    To my knowledge there is currently no software support for the Zen Touch for any Mac OS, including OS X. If you purchased your player recently it's likely to have the Plays for Sure firmware installed, which will only work with Microsoft Windows XP Home and Pro with Windows Media Player 0 or higher.
    I looked for Mac supporting drivers at onetime across the internet, but the ones i found were incredibly buggy and of course were third-party and not from Creative. Unless there has been an update on the "support" section for Mac applications, you're pretty much stuck unless you can find third-party software for your Mac.Message Edited by 2027746 on -9-20060:28 PM

  • Help!! Touch Pad problem (Creative Zen Touch 20

    I dropped my Creative Zen Touch 20 GB accidently on the floor and now I have problems with my touch pad.... I can scroll down but can't scroll upwards anymore. This means I can't change my settings and it became quite difficult to select songs in long playlists. It is very annoying!!! Is there someone who can suggest me what to do? My warranty is already expired. Thanks for your reply.

    Why not replace the part? Instructional video link also on the page? http://www.thegadgetdr.com/Zen-Visio...hpad-black.htm

  • Creative Zen Touch USB Docking Probl

    Hi and thanks for looking:
    I was trying to dock my Creative Zen Touch a few minutes ago, the way I usually do:
    . I have Creative MediaSOurce open
    2. I plug the USB cable into the Zen
    3. It's docked.
    But that didn't work. The "DOCKED" screen came up on my Zen for about 2-3 seconds, then went away and went back to Now Playing. Now, this sometimes happens, but if I reset the MediaSource software and plug it in again, it is usually all set, but no. I've tried over 20 times, with different USB cables too, but I just can't get anything to dock. I'm going to try on another computer and if I can get it to work, I'm planning on backing up everything I have on it. I don't want to reset my 3000 songs that are on my Zen, so if anyone has any solution to this problem, I could really use some help. Thanks!!

    well with my micro, logging off other users and removing other background programs, real player etc.. sometimes seemed to help. try restarting your system.
    I believe that recently rolling back from WMP affects the vision

  • Creative Zen Touch Prob

    Ok So I decided to format my creative zen touch (the firmware, clean up the whole deal), no problem.. untill I restart the mp3 player and now I get a "firmware problem" screen and then it refers me to the rescue mode.
    So now I try to clean up the disk... done
    I reload the firmware ... done
    reboot
    Back to the recue mode, aha? Ok so I plug the zen touch in to my computer, well finally something starts to happen atleast the windows recognizes my zen touch.
    Great I think... untill the problems start coming again, since my zen touch claims I have zen touch version "0.0.0" I think I should update the thing, it says the station is docked... and the firmware program says my zen touch isen't plugged in
    So now I'm here stuck without firmware, with a windows that finds my zen touch .. says its plugged in but the firmware **bleep** can't find it, and neither can my windows after 4-5 minutes
    What am I dealing with here? and how do I solve all of these problems?
    what have I done to deserv this?
    And for gods sake do not refer me to any "problems faqs" because I've tried all of em, and my zen touch is not broken since it worked perfectly untill I just did this.Message Edited by Flores42 on 06-29-2006 :34 AM
    here is a picture of whats going on too
    http://img450.imageshack.us/my.php?image=chea2po.jpgMessage Edited by Flores42 on 06-29-2006 2:7 PM

    Dansumthing wrote:I have the EXACT same problem. I tried to install the playsforsure firmware on it, and it hung about 5% of the way through, and now my player is useless. I can't reinstall any firmware on it because the firmware upgrade programs say they cannot detect my player.Would've been nice if they included a warning with the firmware that says "If this upgrade doesn't work, your player will be ruined and there will be nothing for you to do but buy a new one."
    That happened with my player too.. try connecting it to a different PC and then try installing the firmware.. that worked for me.

Maybe you are looking for