Creative Zen Touch won't start up or char

I've had this player for over two years now with no issues. However, i allowed the battery charge to run down completely and now it will not charge when i connect to the USB charger (to the wall or the PC). It will not turn on at all and the "charging" indicator does not come on when i plug it in.
Help!

Good news! Thanks to the folks at Cambridge Soundworks in Needham, MA, my problem is solved. The battery was completely flat and the charge possible through the USB port was not enough to raise it from zero charge. However, by supplying a mains charge to the 5v DC port on the player, the voltage is sufficient to raise the charge.
The DC mains charger cost $29.99 and my player is happily charging as I type! Hope this helps someone.........

Similar Messages

My Zen Touch won't turn on or char

My Zen Touch won't turn on, nor will it charge.
Here's what happened:
. I hadn't used it for about a week
2. I try to turn it on, and nothing happens. It's not locked.
3. I plug it into the charger and nothing happens.
4. I reset it, and the title screen appears. I wait for the title screen to disappear, but it doesn't. It doesn't charge either.
5. I take out the charger and it turns off! I try to turn it back on and still nothing happens.
6. I plug the charger back in and, yet again, the title screen appears but doesn't change or charge.
It seems like the battery life has run out, but it won't charge.
WHAT CAN I DO!?

Nevermind, I just went and checked my mp3 player (I left it on the charger) and now it is charging. I conclude that the battery was dead and I was just impatient :P
Thanks anyway.

Zen Touch won't start up. Is it de

Everytime I start it up, it stops at the splash screen and makes clicky noises for awhile before booting up to recovery mode. Every option I choose there just freezes the player, along with more clicking sounds. My warranty probably expired (I got it last year, and I don't even think I had one to begin with) so I just want to know if it's dead or not. A one year life span on these things is a bit cheap, so I'm hoping it's not beyond repairs.Message Edited by golbez on 0-23-2005 09:2 PM

golbez: See the "My Zen is not behaving properly, and/or won't startup, or goes into rescue mode. What should I do?" section of the FAQ post.
Also see here in the Zen FAQ at Nomadness.net.

Recharging the Creative Zen Touch via

Hello Users,
since I upgraded to Vista, I also needed to install the new PlaysForSure-Firmware on my Creative Zen Touch. Afterwards I was unable to recharge the battery via USB. I connect the player as usual but the little loading symbol on the screen won't show up and even after 2 or more hours of waiting, the battery didn't recharge. I also already tried resetting the player.
Is there any way to fix that problem without buying a new recharge-cable. The battery is empty right now and it is not possible to start the player.
Thanks for your help,
Dr_Enquinox

If you mean the power adapter, then I would/can only recommend the official ones. If others want to recommend or point to unofficial ones that is okay, but we do not support those and have not tested them.
The cable you use to connect to the PC is a standard USB to mini-USB cable, you should be able to get that in any electronics/computer store.
When you connect the player to the PC, is there any sign that it is recognised? Does it show up in the Device Manager?
Cat

Creative Zen Touch 20GB - Windows Vista

(Creative Zen Touch 20GB - Windows Vista6 Hi folks,
My old computer running XP recently gave up on me and I now have a new computer using Vista.
I have lost the cd I got with my Zen Touch as it was over 5 years ago now but it still works perfectly!
I want to set up Creative Media Player on Vista so I can start transferring music again but I have heard that if I download the firmwear I will lose all the songs that are currently stored. I really don't want this to happen as most of my music was contained on my old PC and it will be very hard to locate it all again so if there was a way I could just set up Creative Media Player the same way I had it before, without losing all my current music, that would be great!
Any help much appreciated.
Thanks,
Pob

Pob wrote:
Hi folks,
My old computer running XP recently gave up on me and I now have a new computer using Vista.
I have lost the cd I got with my Zen Touch as it was over 5 years ago now but it still works perfectly!
I want to set up Creative Media Player on Vista so I can start transferring music again but I have heard that if I download the firmwear I will lose all the songs that are currently stored. I really don't want this to happen as most of my music was contained on my old PC and it will be very hard to locate it all again so if there was a way I could just set up Creative Media Player the same way I had it before, without losing all my current music, that would be great!
Any help much appreciated.
Thanks,
Pob
This should get you going? http://mrinternet.wordpress.com/2007...ether-finally/

My Creative Zen Touch is refusing to work! HE

Ive got the 20GB Creative Zen Touch Mp3 Player and today, it just stopped working. Its less than a month old, didnt get knocked or anything. I put it down on my desk at college, an hour later, i picked it up and left, tried to turn it on and it won't work. I had about 3000 songs on it too. Before you say the battery has probably run out... Ive tried that! Does anyone have any ideas about what to do to sort it out other than sending it off? Anyone know how to get the songs off their if I do have to get it repaired? The person at Currys told me I would loose all the songs on their if I sent it off for repair, so any help from anyone is welcome. Thanks

read this: http://forums.creative.com/creativel...essage.id=2383
the same problem.

Creative Zen Touch no longer docking; problem has appeared out of the bl

For the last couple of years, I've used my Creative Zen Touch without any issues. I managed to upgrade to the MTP firmware with no troubles whatsoever. When I tried to plug it in a few days ago and add a number of songs, the computer no longer recognised the player. The USB ports seem fine, and when I plug it in the player boots. It doesn't come up with the "docked" screen on the player, however, and in Windows a "trying to add new hardware wizard" window pops up that never used to pop up before. Whatever I try to do, it never works. I'm using Windows XP SP2 and like I said, I never used to have any issues before until this popped out completely unexpected. It just won't realise that the Zen Touch is a MTP player for some reason!

The people on the forum who would respond are customers, like you, being rude to them probably won't encourage them to help.
These two pages contain some useful tips, have you checked these yet?
http://us.creative.com/support/kb/ar...p?l=2&sid=0053
http://us.creative.com/support/kb/ar...p?l=2&sid=9287
Cat

PLEASE HELP - Serious problem with my Creative Zen Touch firmware

Ok, so I finally decided that I would upgrade to the latest firmware version for my Creative Zen Touch. I knew that doing so would erase everything on it, so I backed up everything onto my computer's hard dri've. So from that standpoint, I'm in the clear.
HOWEVER, during the upgrade process, my computer froze, leaving my precious MP3 player without ANY firmware. This then drove it into "recovery" mode, where I can either clean up, format, or reload firmware. I've gone through each of these options, but when I go to "reload firmware" my computer will no longer detect my Zen! I've tried reinstalling different driver versions, different firmware versions, etc. The bottom line now is that my mp3 player has no firmware, and my computer won't detect it.
I feel like I probably need to go back to the basics. Unfortuantely, I don't have my installation CD with me. Can anyone post the initial installation file please? Thanks in advance!
I really hope I can work this out, I don't know if I've gone a day without my Zen in the past two years!

Simon, this is actually a common problem with the touch. Mine did it about a year after purchase, so I was safe to open it up and fix it. It is actually a really simple fix and is due to a loose connector. I know alot of other people on nomadness.net were having this problem, so I posted a solution here. Hope this helps!
http://www.nomadness.net/modules.php?name=Forums&file=viewtopic&p=42838

Help with my Creative Zen Touch (20

Hi everybody, I bought my Creative ZEN (20Gb) Touch in October.
For the first month it worked very well, and I was glad I bought it instead of an iPod (I've never liked them).
Anyway three weeks ago the display froze on a playlist while I was listening to it (none of the buttons worked), so I let the battery run down and after a couple of days it recovered and restart working.
This happened to me again last week, so I let the battery run down and, after charging it, it worked.
On friday I connected it to the usb cable, so I could use NOMAD Explorer. When I connected it (the first time) it was turned off but it turned on. I turned it off, anyway. After connecting it, the Nomad Explorer didn't work as if I haven't connected the Zen Touch to the cable. So I tried a couple of times to connect and disconnect the cable from the Zen Touch, and after that the on/off button was illuminated like it was on charge or connected to the cable - but it wasn't flashing, it was just a permanent light.
So I decided to use the same method I used the first two times I had some problems - but the battery didn't run down! Or maybe it did, but the light is still there, and my mp3 doesn't work. Now it's been four days, and this is the third time I had a problem with my mp3 player - I've been owning it just for three months! What should I do for make it start working?
How can I reset it's And if I do, am I going to lose any of my files?

if it crashes theres a small hole on the same side as the volume put a pin in you should feel a click if done correctly. it should then start up. as for your nomad explorer problem you should still be able to access your player from "my computer" there should be your dri'ves, nomad explorer and creative zen touch try getting to it through "creative zen touch. if none of that works maybe try removing all the software and install it all again. maybe update there firmware. oh if you have firmware version 2 nomad wont work. i miss it too. dont lose faith i've had mine for over a year now and had (and still am having) just about every problem. hope that helps Sm: )er

Creative Zen Touch Prob

Ok So I decided to format my creative zen touch (the firmware, clean up the whole deal), no problem.. untill I restart the mp3 player and now I get a "firmware problem" screen and then it refers me to the rescue mode.
So now I try to clean up the disk... done
I reload the firmware ... done
reboot
Back to the recue mode, aha? Ok so I plug the zen touch in to my computer, well finally something starts to happen atleast the windows recognizes my zen touch.
Great I think... untill the problems start coming again, since my zen touch claims I have zen touch version "0.0.0" I think I should update the thing, it says the station is docked... and the firmware program says my zen touch isen't plugged in
So now I'm here stuck without firmware, with a windows that finds my zen touch .. says its plugged in but the firmware **bleep** can't find it, and neither can my windows after 4-5 minutes
What am I dealing with here? and how do I solve all of these problems?
what have I done to deserv this?
And for gods sake do not refer me to any "problems faqs" because I've tried all of em, and my zen touch is not broken since it worked perfectly untill I just did this.Message Edited by Flores42 on 06-29-2006 :34 AM
here is a picture of whats going on too
http://img450.imageshack.us/my.php?image=chea2po.jpgMessage Edited by Flores42 on 06-29-2006 2:7 PM

Dansumthing wrote:I have the EXACT same problem. I tried to install the playsforsure firmware on it, and it hung about 5% of the way through, and now my player is useless. I can't reinstall any firmware on it because the firmware upgrade programs say they cannot detect my player.Would've been nice if they included a warning with the firmware that says "If this upgrade doesn't work, your player will be ruined and there will be nothing for you to do but buy a new one."
That happened with my player too.. try connecting it to a different PC and then try installing the firmware.. that worked for me.

Creative Zen Touch replacement hardd

Hi,
I bought a creative zen touch (20GB) MP3 player about one year ago. My harddisk crashed while copying mp3's from PC to the player... Now I want to replace the crashed harddisk myself instead of sending it to Creative for repair, because the warrant expired and because I don't want to pay Creative extra for deli'vering me a player that crashed, while it was used as it should! I know how fragile harddisk are, and took good care of my player. All this to see it crash, probably because of a software error in the Nomad Explorer application, while copying MP3's (and isn't that what an MP3-player is for?!)
I know the .8" harddisk used in the player is a Hitachi Travelstar C4K40 (20GB), and replacing the harddisk won't be a problem, but I can't find these harddisks anywhere! And I can't use another HDD because they probably wouldn't fit...
Does creative have these in stock? Or could someone let me know if there are other harddisks that fit the Zen Touch 20GB? I searched internet (in europe) and can't find a shop that still has this old .8" harddisk in stock. Hitachi already has newer .8" harddisks with different size and differently placed screw holes so those can't be used...
I'd appreciate all the help I can get!
Thanks in advance,
Jan Asselman

These are the models that correspond to the Hitachi Travelstar C4K40 20GB specifications, the harddisk used in the Creative Zen Touch MP3 player:
- HTC424020F7AT00 (C4K40 20GB)
- HTC426030G7AT00 (C4K60 30GB)
- HTC426020G7AT00 (C4K60 20GB)
Does anyone know a shop that still sells these? Can Creative hook me up with one of these? As they should have them in stock for repairs, right?
The newest .8" hitachi hdd's (C4K60 Slim) wich are available at every shop in my neigbourhood can't be used as they have a ZIF connector instead of an IDE connector...
Thanks in advance!
Jan AsselmanMessage Edited by Jass on 06-26-20070:32 AM

Touch pad on Zen Touch won't register movement

My Creative Zen Touch's touch pad seems to be broken. It won't register any movements up or down, but if I tap the pad, it will still register it as an "OK" click. Does anyone have any idea what happened? I tried resetting the player, but it didn't change anything.

*Hey,
I have a zen micro so mabye this dosn't apply but mine was the exact same, it was as if the touch pad was totallly frozen. I contacted creative and in 6 days i got a brand new one sent out to me because my old one was screwed! Contact creative and even if they cant replace it they'll prob be able to fix it. Good luck!
--fiona*

Creative zen touch problem - mediasource says it's emp

i've had my creative zen touch for more than a year and a half and used it every day with it working fine. a couple of weeks ago mediasource loaded it as empty on my pc. however all my music is still on it and i can play directly from the player but not through my computer. i've tried opening the player through other programs but this doesn't work either. i've tried uninstalling and reinstalling all of the creative software that came on the cd with it (mediasource, nomad explorer etc.) but it hasn't worked. does anybody know why this is and how i can fix the problem it's a bit annoying because i can't put any new music on it. thanks very much in advance. jonny.

Hello Roknoch,
Welcome to Creative forums!
You might want to check on these threads:
Scroll Pads gone Bad
ZEN touch: Button on face not responding

Having Trouble with Creative Zen Touch 20G

Hey everybody. I bought me a 20G Creative Zen Touch (you know, the one where the scroll thing is in the middle of the player, vertically?). Anyway, i bought it a couple of weeks ago and it's pretty **bleep** cool. No problems with it.....until today. I was watering the lawn, listening to my music (no, it didn't get wet), when all of a sudden it stopped working all together. Well, at first i saw some "Voice Recording" thing i had never seen before and no matter what i pushed, nothing happened. I couldn't even turn it off. I tapped it on the side, then it began working again. I decided to shut it off and put it in my room. Later when i went back to it,it wouldn't turn back on at all!!! Even though it's battery was charged, i decided to plug it into the charger where, once i plugged it in, i got a screen that said:
"CREATIVE ZEN
Copyright (c) 2004
Creative Technology Ltd.
All Rights Reserved"
And thats how it is currently: Nothing at all happens when it's disconnected from the charger and i try to turn it on. When connected to the charger, i get said screen, but thats it. No music, not even the blue backlight or the blue blinking light on the power button indicating that it's charging. :smileyindifferent:
Can someone tell me what's going on/how to fix this? We have been getting unbelievably hot weather here in So. Cal and i have the feeling that the hot temperature may have something to do with this. I've tried keeping the player in the coolest place in the house (besides the freezer) which would be near a fan so it could be in a cooler place, but even leaving it in such place for a couple hours isn't helping me.

Hey buddy
same problem with me. The zen got little moist due to rain, after that it froze at the 'Creative screen' that too comes on when i connect it to charger. I disconnected the battery, it worked for a while but it is back to same position now. It dosent responds to resetting pin... nothing happens it is dead. Only when i disconnect battey and connect charger ... give it a big whack it works for a while then hangs again.
Still trying my stuff on it. Otherwise i will format it and reload the firmware later on.
if u get any solution let me know on [email][email protected]][email protected][/url]
thankx

Creative Zen Touch stuck in Recovery M

Bear with me please since my english is not the best, but I'll try to explain my problem as good as I can.
Both me and my girlfriend have Creative Zen Touch mp3-players, and yesterday we were gonna update the firmware on both of them. We went to the Creative support page download-section and downloaded the latest one. When we were gonan install it it gave us the message that all data would be removed and that was fine with us since we already had plans about removing most of the music and replace it with new tunes. But when we were installing the firware it statrted out just fine but then when it said "Player is being rebooted, please wait..." (or something like that) it just was like that for a long time. After 20 minutes my patience ran out and I unplugged my device and tried with my girldfriends instead. Same thing happened with hers so now both our players are stuck in recovery mode with no firmware what so ever in them. I tried installing the firmware once again on both of them but now it can't the firmware just says my device isn't plugged in even though it is and my computer finds it as soon as I plug it in.
I contacted support and they told me to uninstall everything that has to do with the player and also remove Windows Media Player and all of its components. The reinstall the drivers and restart my computer. Then I should wait until my device told me to updtae the firmware to press the language selection on the firmware update. I did all of this but the firmware upadate still says my player isn't connected. This happens with my girldfriends player too, so it can't be any defect on the device.
So right now we're sitting on two mp3 players that are useless since they are stuck in recovery mode with no firmware. Please help me if you can and please keep in mind to not use too difficult english words. Thanks in advance!
Worth mentioning is that I've tried both the old and new firmware updates just to get it going and no one worked.
LukinMessage Edited by Lukinx on 07-7-200706:0 AM

Can't believe no ones answered this, check this thread ttp://forums.creative.com/showthread.php?=94247 then look for Rich's post in the thread, check his link for more info.
Basically uninstall wmp, and it's run time and reboot
Be using XP
try to install creatives latest plays for sure software suite (it will fail)
Don't unplug the player just reboot
Player should be found, ignore all messages of any kind
Go to FW update and double click it
Hopefully breathe a happy sigh of relief.
Creative you really are a bunch of toerags
Message Edited by Del369 on 07-7-200702:23 PM

Creative Zen Touch won't start up or char

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