Creative Zen V not work

Hello,?I've purchased a Creative Zen V 2 GB, the first time I used it it freezed at "rebuilding library". I could not do anyting, I could not reset it either, so I sent it back. A few weeks later I received the player again, I put some music on and it worked fine. But right now, it is again freezed at "rebuilding library" for?2 days. I had to recharge the battery, but it still isn't working. I tried to reset the player but that doesn't work so I also can't get to the trouble menu. My computer also does not recognize the player anymore. Does anyone else have these kinds of problems? What should I do?

Re-formatting worked for me. Also only transferring wma lossless files has kept my player from freezing. For some reason it would not accept numerous wav or mp3 files using both the Creative software and Windows media player . Two weeks and counting with just loading wma's and no continued freezes. Good luck.

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