Creative Zen V+ Pink 2GB = Lines across scr

Hi,
Bought my girlfriend this player for her birthday.
It crashed twice within the first 2 hours of using, so I thought "No problem, I'll check for a firmware update"
Saw that ..0e was available (I'm in the UK) and installed it.
Now there are 2 while lines running horizontally across the top of the screen.
I know this isnt a pixel problem as I have changed the orientation of the player and the lines change orientation as well.
This appears on all screens, standby, album art, photo, etc but doesn't appear when the screen is black (IE boot splash, etc)
I bought this from PLAY.com and would rather it was a simple fix than sending the unit back as obviously it's a present I don't want her to be without it for that long!
Thanks very much,
T

Not much else you can do - time to give customer service to see?if they have any suggestion or to get a replacement. There are a few threads about screen problems with the V line of Zens but no solutions other thatn replacing the unit.

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imac 800mhz Mac OS X (10.4)
imac ? Mac OS X (10.0.x)
imac ? Mac OS X (10.0.x)
imac 800mhz Mac OS X (10.0.x)

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Hello Sphinx88,
Welcome to Creative forums!
You can get the applications from the downloads site. Click on Support link above and select MP3 Players then look for ZEN. You can find the applications under Latest downloads.

I am having problems with video and high content webpages freezing. I am also getting pixel lines across my webpages. Maybe two or three lines. I was running os 10.4 but I just up graded to 10.6 the other day. I have 2GB of RAM.

I am having problems with video and high content webpages freezing. I am also getting pixel lines across my webpages. Maybe two or three lines. I was running os 10.4 but I just up graded to 10.6 the other day. I have 2GB of RAM.

Exactlly which model iMac do you have?
see > How to identify iMac models
Unfortunately that is not all that uncommon for the Early Intel iMac's given there age and the fact that the air intakes are probably choked with dust. Then add the extra heat caused by running a more intense OS X which is causing it to run a little warmer than normal and putting extra stress on the graphic and display components.
My 6½ year old 17" Early 2006 Core Duo w/2GB of RAM is also running 10.6.8 and is also starting to get a single line that (knock on wood) goes away after a few minutes, while many others started getting permanent ones after 2 or 3 years. One thing that I think has helped, is that about every 3 or 4 months I shutdown and vigorously vacuum out the bottom grill work and small vent under the stand to keep it running cool.
On that note: unfortunately I can only suggest that you clean your intake vents and hope that no permanent or irreversible damage has been done.

Creative Zen V+ Pink 2GB = Lines across scr

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