'Creative Zen V Plus' Recovery, from Creative Labs that

Hi,
I love my Creative mp3 player, but I haven't seen it for ages. The crappy joystick needed repairing (the only badly designed bit).
I took it in to JB Hi-Fi for them to send off and they told me it would take 6-8 weeks (this was December 27).
Anyway, to cut a long story short, 3 weeks have passed and I still don't have it.
I've rung JB Hi-Fi constantly and the Storeperson tried to help me out, gave me the Creative Labs number and I phoned them.
So I rang them and a (presumabley) Asian guy answers. I am not racist but **bleep**, he was hard to understand (phones should have inbuilt subtitles). He tried to help me out and to the best of my knowledge he said they were processing my product and it would take another 2 to 4 weeks to get my mp3 player back to me (on top of the 3 weeks!)
Now you can propably see why I'm royally peeved.
What I want to know is why Creative Labs have such crap service No joke, it sounded to me like they off-sourced people's queries to other countries and in the rinkiest dinkiest places possible (the audio quality was disqusting).
Enough ranting from me.
Anyone have a similar experience or know what I can do about it's (I'm definitely going to write a letter of complaint).
Thanks all

First, I got a? RMA number by e-mail and sent in my Zen V Plus 4GB?(refurbished) directly to Creative by UPS on a Thursday (3/28/08)?and they received it by the following Monday 3/3/08. It was back to me yesterday 4/07/08. Very fast service, only it wasn't fixed and it still locks up my computer and my player?when I download my audiobooks. Only way to get it running again is to reset, go to recovery mode?and then do a full format. Then, the next time I try to reload the books, it locks up again at GB. Now, I am trying to get Creative to pay for shipping both ways, because they didn't fix the player the first time.
It probably would have much faster for you to have?delt with Creative directly instead of using the JB Hi Fi shop. At least yours is just a problem with the?joy stick and not the electronic parts.
Good luck.
luvmyrescuedogs

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