Creative Zen Vision M 30g wont dock

Creative Zen Vision M 30g wont dockt Hello,
Purchased the above player off of ebay, the player works in everyway but will not dock with the computer. I bought this for my son for Christmas because I have one and love it. Mine docks with the computer but his will not. When I try to dock the connection will turn the player on but the docking symbol will not come on.
I have tried several different connector clips and usb cables and nothing, but all of the same clips and cables work just fine on mine. Also, when I use the wall charger for the player that does work and does charge.
Any suggestions, and also could for some reason could the connection part at the bottom of the player be damaged in some way?
Ive tried the reboot suggestion, Ive formated the player and nothing works.
Sincerely,
Alan

Re: Creative Zen Vision M 30g wont dock?
Darthvader6 wrote:
Hello,
Purchased the above player off of ebay, the player works in everyway but will not dock with the computer. I bought this for my son for Christmas because I have one and love it. Mine docks with the computer but his will not. When I try to dock the connection will turn the player on but? the docking symbol will not come on.
I have tried several different connector clips and usb cables and nothing, but all of the same clips and cables work just fine on mine. Also, when I use the wall charger for the player that does work and does charge.
Any suggestions, and also could for some reason could the connection part at the bottom of the player be damaged in some way?
Ive tried the reboot suggestion, Ive formated the player and nothing works.
Sincerely,
Alan
Yes that could be .You may want to return to the seller if you can.Are you using WMP? Try opening Media Player & going to the sync tab to see if that helps it to load the driver for recognition.Formatting the player again could help also. In the past I have had to format more than once for a player to be seen by Windows.

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