Creative zen vision:m will not turn

ok. so i got the creative zen vision:m mp3 player for Christmas and has been working just great until now. i plugged it into my charging accessory (http://creative.com/products/product.asp?category=3&subcategory=57&product=5050 ) yesterday and today i unplugged it and now it will not turn on. it was low on battery so i plugged it in...is that a reason for it to die
!!! i've tried the power and reset switches multiple times, as well as the combination for the maintenance menu. it still doesn't turn on. if i plug it into either the regular mp3 player to computer or mp3 player to wall power adapter all that happens is that the power led on the top blinks every few seconds. the display doesn't turn on or display that it's "charging" and when i plug it into the computer it doesn't recognize it. why isn't it working

I had same problem with my 30gb ZVM.
I had run down the battery a lot, but not to the point of the unit actually shutting itself down. So I?plugged into PC for hours;?charging icon?blinking away as usual. Thought everything OK until I disconnected and?would not turn on. The power on blue light by the switch would only flash briefly and then . . nothing. However - I then went into recovery mode - no problem - by hitting reset button as per instructions. Could see the battery icon showing no charge. Since that seemed to rejuvinate it I then exited?that mode and tried charging again. This time it took a charge and several hours later showed full battery charge. But then I made the biggest mistake ever - decided to update the firmware because of the charging problem. So I followed directions EXACTLY - downloaded new Firmware file onto PC first so it was ready to go, and then made the fatal mistake of going into Recovery mode and selecting the Update Firmware option - all as per instructions on-line and in user guide. The ZVM then immediately erased current version in player, and then said "ready for firmware update".
So I assumed - since no further instructions were given - that I had to connect unit back to PC and run the downloaded firmware file. When I did though the ZVM was no longer recognized by the software - kept telling me that no unit was connected. Unit showed in Device Manager, but not seen by WIndows Media or Creative Media Explorer. This then started the wasting of 2 days (so far) of my life trying to get firmware re-installed. Unit is now totally DOA because it has no firmware installed, and the Creative software on my PC will not update the firmware because it does not recognize a player which has no firmware installed. What were they thinking? See my post on this problem from earlier today.
From several calls into customer "service" I was told that I could have updated firmware just by running the downloaded file when the ZVM was normally connected - did not have to go into Recovery mode. That's nice to know now, and would have been critical to know 2 days ago - but why did the documentation say absolutely nothing about that? It only said this could be done through Recovery. Now I understand why so many posts about Creative are from totally frustrated users wasting their li'ves fighting with awful software and bad documentation. Great player - terrible documentation - awful software.
So my advice to you is:>?try hooking up to you PC and see if unit charges that way, instead of through charger.2> If no luck - go into Recovery mode by hitting reset button as?per?instructions. If you can get there,?select Reboot and then shut off. Hook up to charger again and see what happens.3> If still no luck - sounds like unit is still under warranty. Call Customer Service (405) 742-6622 and ask that they send UPS Call Tag to pick up unit from you to be sent back for repair. I am guessing that this player does not like to have the battery heavily discharged, somehow related?to?asoftware issue as well (surprise surpirse).
Will probably be fixed in future firmware update. Good Luck

Similar Messages

  • Zen Vision M will not power on

    My Zen Vision simply will not power on. I'm certain it is the battery as the battery life has become shorter and shorter and shorter. It will not power up at all now, in spite of attempting all the resets and other rescue/recovery options. I now li've overseas and I'm certain it would be out of warranty now. Very disappointing.

    You can buy & replace the battery yourself.(they don't last forever) Video to open player http://cgi.ebay.com/Original-Creative-ZEN-Vision-M-30gb-Battery-LPCS285385_W0QQitemZ400054965876QQcmdZViewItemQQpt ZOther_MP3_Player_Accessories?hash=item5d25225674& _trksid=p39.c0.m4

  • Zen Sleek Photo - Will not turn

    The battery is fully charge and i used it for about /2 hour. Now it does not turn on period, with the unit'sdisconnected or connected to the ac and usb2 plugged in to the computer and wall outlet. there's power in the wall outlet and the usb2 port. There's no light on the power button. This unit is three days old. Any HELP??Message Edited by Jamrockp on 2-3-200606:27 AM

    please describe more into depth about that. like does the player turn on to play songs? or does nothing? or it jus dont turn on when plugged into the computer??i have a 3 day old zen sleek photo and i to am having problems wiht the battery i get 4hrs battery life with it...

  • ZEN Vision M, will not start up or charge at all.

    Hello, I have tried letting the player charge (even though it doesn't show that it's charging) on my computer USB for about 4 hours now, and still nothing... I tried the restart button, nothing... I tried holding the power switch on and restart button (for restore mode), nothing.... I don't know what to do, I guess one of my other questions iso I need to have the software installed on my computer inorder to just charge the player?My computer was updated and ever since the media player has not been recognized, but I haven't had the chance to reinstall it yet.
    The battery died on my player and now it has the above symptoms....Please help.

    Has you ever recharged the zen by that USB port that you're trying now? You need a direct USB conection for best results.
    If the Zen has runed out the battery, it may pass a long time until it starts rechargin.
    When it is recharging, the blue light will blink until it gets full battery, so the light will go off.
    You must get a real charger, it doesn't mind if it isn't from creative, you need a charger similar to that used for small devices... I'm using the one that came with my Bluetooth GPS, and I'm sure that there are a lot of more devices using 5 volts (more or less) for recharging.
    You can also try a car-Cigarrete lighter to USB power source, to recharge in the car...
    If you said that you have just updated your computer, think that it can be a problem with power saving mode of the port, that if the computer doesn't recognize a device on the port, it won't send energy... Just a thought. Try to use a Pen dri've in that port before connecting the zen, then extract it without using the "secure extracting" method (Think that if you don't write or erase a thing from the pendri've, it is safe for the data) , plug the zen and wait, you know it can wait a long time before starting the recharging.
    The last: Try to get a real charger, I also use it to recharge my PDA!

  • Zen Vision M does not turn back on or conn

    I have had my Zen for about a year now and I love it (if it worked). The other day, I was listening to it until the battery power was too low to play anymore. After charging it back up, it never came back on.
    Tried pressing the reset with no reaction. When I plug it into my computer, my pc does not recognize it anymore. I only see the blue light come on on the power button when it is plugged in to my computer.
    If I try to turn it on, I just see the same blue light.
    Using Widows XP with WMP .
    Can anyone help me? Since my computer does not recognize, I cannot do firmware upgrade.

    That's normal. Let it charge for a few hours and then you will see the icon on the screen that it is charging up.

  • Creative ZEN Vision: M 30GB not worki

    I have a the mp3 player mentioned above, and for some reason its not working. I did the mistake of using it under Windows Vista Ultimate, and now its not working under XP Professional SP2. The device manager keeps telling me that the device cannot start. But I can use the device as it has some songs in it, and I just can't put more songs in it. At this point I am willing to do anything that may fix it, but I don't want to delete the videos, and songs I have in there. Can anyone please help me?Thank you. Stuserver.

    I will refer you to this post by Catherina (Thank you!!!!)? Follow the directions carefully, and a Format means that all the stuff on the hard dri've will be erased (Except for the internal software needed to run the player)?and make sure to upgrade your firmware if the player works properly on your computer after the format. http://forums.creative.com/creativel....id=5530#M5530

  • Creative Zen Vision M doesnt st

    Hi, My creative zen vision M does not start. when the power button is pressed and held for a few seconds the blue light just keeps blinking. i've charged the player for over 4 hours yet it doesnt start. while charging, the blue light keeps blinking. I've tried resetting the player but this didnt help either. Does anyone have suggestions? I was told by Creative's customer support to do a cleanup or format but the player doesnt start at all. Could it be some kinda hardware problem?
    I would like to locate a service centre in Mumbai, India so that I can have the player checked.
    Regards, Amlan

    I don't know if it's appropriate, but I've had really good success repairing these units, 6 out of 8 working so far.
    Shoot me an email to [email protected] if any of you want me to look at it. No charge if I can't repair it other than return shipping costs, or I might buy the unit off you if you don't want it back at standard eBay pricing for as is units.
    I do this more for fun than for profit, and want to help.
    Cheers!
    Curt

  • Creative Zen vision M 30 GB MP3 player does not resp

    My Creative Zen vision M 30 GB MP3 player stopped working. It does not turn on, does not charge, does not respond to anything. Is the battery dead or what would be the problem. Please help.

    There are a multitude of problems that could be causing your player to exhibit this behavior in addition to battery failure, including the failure of the main logic board. If the player has been dropped a few times, exposed to excessi've heat, or high humidity/water, the problem might not be the battery. On the other hand, if the battery has been allowed to fully exhaust on a regular basis and left uncharged for long periods, it is possible that the battery could be dead, but LIon batteries usually last at least 2-3 years with regular use and normal recharging practices if they haven't been abused.

  • Creative Zen Vision: M, Firmware 1.40.02 and screen backlight not blank

    Is there a bug in the .40.02 firmware?
    I just bought a Creative Zen Vision: M yesterday.
    I noticed that with the out of the box firmware (.30.02), the LCD screen backlight would turn off to conserve battery power.
    Later in the day, I upgraded to the .40.02 firmware posted May 24, 2006. Now my LCD screen backlight stays lit all the time.
    Since the player is so new, I wonder if I'm imagining things.
    Can someone with .30.02 or earlier firmware confirm that their screen backlight turns off after some period of time turning the screen dark?
    Can someone reproduce the problem with the .40.02 firmware that the screen backlight stays lit, no matter how long since the last button press?
    If I'm not imagining things, this would seem to dramatically affect the playtime on a full charge.
    Thanks.

    This is INDEED a problem.
    The screen is? SUPPOSED to blank all by itself , NOT only with the lock button engaged. I have this exact problem and returned one player only to see the same thing with the next. I also have the .40.02 firmware !!! Creative support said to upgrade my firmware to .6.xx? and see what happens. If the screen doesn't blank by itself without the lock button,? they are sending me another player !

  • Creative Zen Vision 30GB - How to set IR Remote ON with Navigation keys not working in the play

    I have Creative Zen Vision 30GB player. Within a month of buying, its navigation keys stopped working. I took it to the customer service of store where I bought it and they fixed it (their solution was to make firmware update, even though I do not understand how come that can fix this issue). Anyways after another 5 months of not so often use, the same problem returned (key pad stopped working and without it this player is useless). I sent it to Creative and they returned it saying that as it has few scratches on the edges, they believe it has been hit. I never dropped the player and these are normal scratches at the end if you do not use any skin (which I could never find for this player). Btw from my other friend's experiences, Creative always does like this, never considered warranty (so beware!). Anyways now the problem is that I have IR remote for Zen vision but it can not work till IR Remote setting in System->Player Settings is switched ON. And this can not be done as the navigation keys are not working. So please please suggest me some other way if anybody of you know to enable this setting through software. Otherwise this costly player is just a 30GB harddisk for me

    Just wanted to mention - I bought the IR Remote thinking to make the player useful without navigation keys. Now I feel like I wasted more money instead of shifting to some other player by some other company with better customer service.

  • Creative Zen Vision M not fully charging

    (Creative Zen Vision M not fully charging( Hi, I recently bought a refurbished ZVM that doesnt seem to charging properly. When I first got it, it hadnt been charged in quite some time so the battery was overdead. My PC couldnt detect it when I connected it via usb and it didnt even start charging at all. I then connected it to a wall charger and it finally started charging. The strange thing is it never fully charges. I've charged it twice now, both times for at least about 2 hours, and the battery doesnt go more than 50%. And when I connect it to my PC to transfer songs, instead of resuming its charge, my battery runs out. Is this a case of a faulty battery? I li've in Australia and I bought it from the USA. I would prefer not to go through the trouble of returning it if I could. Anything I should do like leaving it to charge for an even longer time? Also one more thing I should mention. When I remove the wall charger and plug it back in, it takes the ZVM sometime to detect it, about 30 minutes or so, and start charging again. Any help or suggestions would be greatly appreciated.

    I have the exact same problem. I just mailed mine in for repair today.

  • Creative Zen Vision: M Software problems, player not detec

    <SPAN class=postbody>hi, i just got a creative zen vision: m a couple of days back and i've had problems with it being detected by my computer. i've installed the software but when i connect the player to my pc, it shows up for about a second then it's not detected anymore. i brought it back to the store for them to check and it works on their lap-top. any ideas?Message Edited by wongkenji on 08-06-2006 08:26 PM

    wongkenji wrote:
    hmm.. something just struck my mind, do you think my printers could be affecting it's i'll go back and try later, hopefully it'll work. otherwise i have no idea lol.. thanks for the help!
    Hmm, your printer?
    I sort of doubt that...hmmm.
    Did you contact CS?

  • Mp3 player creative zen vision m 30gb doesn t turns on

    Hi!! I'm an italian girl!! I got mp3 player some days ago and it doesn t turns on... It turns on only when it s charging with the adapter... Can anyone help me please???

    Leave it charging for a while to make sure the battery has enough charge. Also try resetting the player and perhaps update (or reload) the firmware to see if that hel
    ps.
    If it still will not turn on then, it is possible there is a problem with your player. It would be best to contact Customer Support in that case (check the "Support" folder of the installation CD for contact details).
    Cat

  • Creative Zen Vision M 30g wont dock

    Creative Zen Vision M 30g wont dockt Hello,
    Purchased the above player off of ebay, the player works in everyway but will not dock with the computer. I bought this for my son for Christmas because I have one and love it. Mine docks with the computer but his will not. When I try to dock the connection will turn the player on but the docking symbol will not come on.
    I have tried several different connector clips and usb cables and nothing, but all of the same clips and cables work just fine on mine. Also, when I use the wall charger for the player that does work and does charge.
    Any suggestions, and also could for some reason could the connection part at the bottom of the player be damaged in some way?
    Ive tried the reboot suggestion, Ive formated the player and nothing works.
    Sincerely,
    Alan

    Re: Creative Zen Vision M 30g wont dock?
    Darthvader6 wrote:
    Hello,
    Purchased the above player off of ebay, the player works in everyway but will not dock with the computer. I bought this for my son for Christmas because I have one and love it. Mine docks with the computer but his will not. When I try to dock the connection will turn the player on but? the docking symbol will not come on.
    I have tried several different connector clips and usb cables and nothing, but all of the same clips and cables work just fine on mine. Also, when I use the wall charger for the player that does work and does charge.
    Any suggestions, and also could for some reason could the connection part at the bottom of the player be damaged in some way?
    Ive tried the reboot suggestion, Ive formated the player and nothing works.
    Sincerely,
    Alan
    Yes that could be .You may want to return to the seller if you can.Are you using WMP? Try opening Media Player & going to the sync tab to see if that helps it to load the driver for recognition.Formatting the player again could help also. In the past I have had to format more than once for a player to be seen by Windows.

  • Zen Vision:M 30Gb not connected (!) and I'm becoming crazy

    :Zen Vision:M 30Gb not connected (!) and I'm becoming crazyl Hi,
    I tried for week to do something with the Vision 30Gigs of my son, and I don't no what to do now, maybe open the window and throw the zen..
    No, seriously, he still remains in not connected and in Control Panel, system, device manager, always with the yellow sign blinking and tells that no driver is loaded.
    I'm in XP SP3, removed WinMediaPlayer to install the WMP 9 because the 0 is not compatible with SP3 I think,
    The zen is automatically in Recovery mode when boot, because I have tried all the possible and I have erased the firmware by "reload firmware" but without being connected to the computer,
    I tried the recovery tool, but not connected...
    So, I'm sure that some guru has the solution, and I'm convinced that this zen is not dead!
    Thanks in advance for your precious help.
    Ray

    Read everything before you start.
    Rayray wrote:
    Hi,
    I tried for week to do something with the Vision 30Gigs of my son, and I don't no what to do now, maybe open the window and throw the zen..
    No, seriously, he still remains in not connected and in Control Panel, system, device manager, always with the yellow sign blinking and tells that no driver is loaded.
    I'm in XP SP3, removed WinMediaPlayer to install the WMP 9 because the 0 is not compatible with SP3 I think,
    The zen is automatically in Recovery mode when boot, because I have tried all the possible and I have erased the firmware by "reload firmware" but without being connected to the computer,
    I tried the recovery tool, but not connected...
    So, I'm sure that some guru has the solution, and I'm convinced that this zen is not dead!
    Thanks in advance for your precious help.
    Ray
    You're right the Zen is not dead. It needs a firmware to work & it doesn't need to be connected to the computer to erase it. It does however need to be connected to a computer to reload it. First you will need to install WMP0. http://www.filehippo.com/download_wi...edia_player/9/
    You then need to charge the battery When its charged & turned back on you will choose Format>Cleanup. You then connect player to see that Windows can see the device. Once you can see that it is recognized in Device Manager you will Disconnect it from the computer (use rear usb ports)
    You will need to download the firmware file for the player to the desktop & open the file.(do this before you connect the player again)http://support.creative.com/Products...me=MP3+PlayersOn the player before you connect it to the computer that has the firmware file open & ready to go you will choose Reload firmware connect the player to the computer(use rear usb port) choose your language & let it run. (the autoplay window may open DO NOT CLOSE IT)
    The reason it did not work before with WMP9 is that the driver is a part of WMP0.

Maybe you are looking for

  • Need to Check whether the program is Active or not

    Is there any statement where i can check  whether the report program is Active or not. Using below statement i am  copying the entire Code in internal table it_source.Before copying in the source code in the  internal table  it_source.I need to check

  • Is there a way in install a trial version of Project server on a Licensed edition server of sharepoint 2013?

    Is there a way in install a trial version of Project server on a Licensed edition server of sharepoint 2013? Is there anyway around this or do I need to make a new box all trial versions to test this out? Thanks James T.F

  • Itunes music on external drive help

    WHY? When I set the Adv prefs in iTunes and point it to my music which resides on an external drive (Time Capsule) ~ that (upon launch) if it can't see the drive on the network it decides to create the default "mac hd/users/itunes" folder!!! Of cours

  • Assets used in account assignment

    Hi, Pl let me know about Assets used in account assignment. Pl let me know the complete cycle with  and How it works? Tx Uts

  • Automate RAW to JPEG conversions

    Does anyone know of an easy/simple way to automate RAW conversions to jpeg? When I setup an action, it stalls on the RAW file open command and I cannot seem to automate this step. I have looked at 3rd party s/w like Irfanview but the output quality s